Director, Ambulatory Access & Revenue Operations

Director, Ambulatory Access & Revenue Operations SUMMARY: Responsible for access and revenue operations of scheduling, registration, referral staff across all ambulatory clinic sites, the call center and referral/authorization units supporting ambulatory clinics. DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification. Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills; monitors workflow. Directs the Ambulatory Care Services access (scheduling, registration, and referral coordination and revenue cycle operations (billing, claims, denials, authorizations, registration related edits, education with clinicians) at multiple sites; Wellness Centers and Clinics, Call Center, and Referral Unit. Access – scheduling, registration, and referral coordination. Revenue – billing, claims, denials, authorization, and registration impact Determines access and revenue cycle impact and goals tied to performance; analyzes all existing reporting tools and develop data to establish performance goals; implements quality assessment and improvement initiatives; measures and reports performance internal and external customer satisfaction surveys and methods for rewarding evidence of progress and improvement; communicates goals to all levels of staff and regularly assesses achievement; collaborates with clinicians and services to advance revenue cycle improvements. Develops training resources to provide continuous education for all staff; works with Department of Social Services to provide ongoing training in all aspects of Medi-Cal and other financial assistance program for all staff engaged in Financial Counseling. Develop and implement performance improvement activities across all primary and specialty care clinics in an effort of identifying areas of opportunities for improving patient care and financial outcomes, defines strategies to achieve enhancement, defines process and outcomes measures to monitor effectiveness of initiatives, and communicates to the health system. Cross trains and utilizes creative staffing models to enhance staff development and job satisfaction; participates with Community groups and participate with marketing efforts to grow AHS’s business plan. Performs critical analysis of performance of all information systems and work place environments; prioritizes improvement to our our electronic health record; identifies new systems and make recommendations regarding integration of disparate systems to achieve efficient communication between facilities and functions. Works collaboratively with other departments to support processes and systems for registration are standardized and optimized for efficient and effective flow of patients within the departments and organization. Performs other duties as required. MINIMUM QUALIFICATIONS Required Education : Bachelor's Degree in a relevant field from an accredited college or university. Preferred Education : Master’s Degree in health care administration or a related field. Required Experience : Five years of progressively responsible management experience in a health-system based environment, including oversight of registration, referrals, and access orrevenue cycle areas. Preferred Experience : Experience in public health system facility (with acute and outpatient care), FQHC experience, and prior experience managing call centers and referral/authorization processes. The pay range for this position reflects the base pay scale for the role at Alameda Health System. Final compensation will be determined based on several factors, including but not limited to a candidate’s experience, education, skills, licensure and certifications, departmental equity, applicable collective bargaining agreements, and the operational needs of the organization. Alameda Health System also offers eligible positions a generous comprehensive benefits program. Not the right fit? Join our Talent Network to opt-in to all our current and future opportunities! J-18808-Ljbffr

Chief Operating Officer - Requisition 373602

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available. REPORTING RELATIONSHIP: Chief Executive Officer (CEO) Job Summary: Reporting directly to the Chief Executive Officer (CEO), the Chief Operating Officer (COO) provides executive leadership and operational oversight for a broad portfolio of ancillary and support services at Oaklawn Hospital. The COO is responsible for ensuring operational excellence, regulatory compliance, fiscal stewardship, and strategic alignment across assigned departments. The COO leads directors and managers, evaluates existing services on an ongoing basis, and develops new programs as organizational and community needs emerge. The COO communicates program performance, risks, and accomplishments to the CEO and, as appropriate, to the Board of Directors. Essential Functions: The COO consistently demonstrates an outward mindset, accountability, and professionalism while achieving organizational goals in a manner that enables others to succeed. Leadership & Operations Provides executive oversight for designated operations, facilities, and organizational policies. Assumes responsibility for directing and coordinating organizational activities in the absence of the CEO. Serves as an active member of the Senior Leadership Team, contributing to system-wide decision-making. Leads, coaches, and supports directors and managers to ensure high performance, engagement, and accountability. Oversees the development, administration, and performance of operating budgets for departments within scope. Ensures adherence to all Oaklawn administrative, personnel, safety, and corporate compliance policies and procedures. Models ethical conduct and compliance with all regulatory and organizational standards. Promotes effective communication, leadership, and advocacy in support of Oaklawn’s mission, vision, and strategic goals. Collaborates with the CEO and Senior Leadership Team in the development and execution of organizational strategy. Recommends and oversees capital improvements and operational initiatives aligned with strategic priorities. Participates in organizational planning, program development, staffing strategies, and operational execution. Develops, implements, and manages program components of the annual budget in partnership with the Chief Financial Officer (CFO) and CEO. Oversees operational financial performance in collaboration with the CFO, including budgets, productivity metrics, and internal controls to ensure efficiency and goal attainment. Ensures Oaklawn Hospital’s operations comply with all applicable federal, state, local, accreditation, certification, licensing, and funding requirements. Participates in environmental assessment, trend forecasting, policy development, resource management, program innovation, and leadership development across assigned service areas. Knowledge, Skills, & Abilities: Communication Exceptional written and verbal communication skills. Ability to communicate effectively with executive leadership, physicians, staff, board members, and external stakeholders. Strong understanding of complex healthcare organizational dynamics and matrixed leadership environments. Working knowledge of healthcare operations, medical staff engagement, performance improvement, and regulatory requirements. Comprehensive experience and oversight of Electronic Health Records (EHR). Ability to interpret and apply policies, procedures, and regulatory guidelines effectively. Problem Solving & Leadership Demonstrated ability to analyze complex problems, exercise sound judgment, and make timely decisions. Skilled in conflict resolution, change management, and continuous improvement. Leadership style that balances decisiveness with collaboration and consensus-building. Teamwork & Relationships Strong collaborative and team-building skills. Ability to establish, maintain, and foster positive working relationships across all levels of the organization and with external partners. Minimum Qualifications: Bachelor’s degree required; Master’s degree (MBA, MHA, or similar advanced degree) strongly preferred. Preferred Qualifications: Ten (10) years of progressive professional experience. Five (5) years of senior leadership experience supervising experienced staff across multiple programs, departments, or service lines. Working Conditions: Primarily sedentary office environment. May be required to work in clinical or operational areas where exposure to stressful situations, body fluids, or infectious diseases is possible. Physical Requirements: Constantly: sitting, seeing/visual acuity, handling/grasping/feeling, talking, and hearing. Occasionally: lifting and carrying up to 25 pounds. Marshall, 200 N. Madison, Marshall, MI 49068 J-18808-Ljbffr

Vice President of Revenue Strategy & Business Development

Job Details Job Location: 57 Interlaken Rd. - Stockbridge, MA 01262 Position Type: Full Time Education Level: Bachelors Degree Salary Range: $150,000.00 - $165,000.00 Salary/year Travel Percentage: Negligible Job Shift: Day Job Category: Executive About Us Kripalu Center is the largest yoga and wellness retreat center in the US. Kripalu is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Rooted in yoga, mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through experiential learning. Kripalu’s campus is in the Berkshires of Western Massachusetts Kripalu offers a wide range of experiences for guests, ranging from day passes to multi‑day programs and including signature programming and training developed by Kripalu, online programs, multi‑day group events, and programming delivered by visiting talent (thought leaders, presenters, and luminaries). Kripalu is committed to being an employer and community that prioritizes creating a sense of belonging for all employees, presenters, and guests. We seek employees eager to join us as we evolve as a team that embodies timeless yogic principles and present‑day practices of leadership and accountability. The Position The VP of Revenue Strategy & Business Development is essential to furthering both Kripalu’s mission impact and the financial health of the organization. This position is responsible for ongoing business generation and analysis, leading strategic and tactical shifts to optimize revenue, and in partnership with other senior leaders, identifying opportunities for revenue diversification. The VP of Revenue Strategy & Business Development will also lead Kripalu’s Visiting Talent / Luminary guest programming area ($8M), Kripalu Online ($1M), Healing Arts ($2.9M), Kripalu Shop ($2.6M) and other revenue generating areas as assigned, with the Directors of these areas reporting to this VP. This role also provides business partnership and consultation to program area directors that report to other Senior Leadership Team (SLT) members, including Kripalu Retreat & Renewal (R&R) ($9.5M), Kripalu Experience Programs ($2M), Kripalu Schools ($2M), Groups and Memberships ($1M), and partners with Kripalu’s Access and Equity Programs Manager to ensure that impact programming aligns with and is enhanced by Kripalu’s existing programming. This role requires an innovative business builder with strong leadership capacity, financial and marketplace literacy, and understanding of the transformative aspects of experiential education. As a leader in the organization, this position models both passion for and commitment to the execution of the organization’s vision, mission, and values. This role sits on the Senior Leadership Team (SLT) and reports directly to the Chief Executive Officer (CEO). This is an outstanding opportunity for a savvy, energetic, entrepreneurial minded, and collaborative leader who thrives on: developing and implementing a multi‑product/service business development strategy; responding to market and organizational realities by analyzing data to forecast and make real‑time pivots; guiding program/content experts to grow their lines of business and achieve greater impact; personally identifying and closing high‑level partnership deals; and serving on a highly collaborative senior team responsible collectively for the care and thriving of an extraordinary institution. Key ResponsibilitiesStrategy In collaboration with the CEO and the SLT, further develop a long‑term vision and strategy for revenue growth and diversification. Own the development of revenue optimization for Visiting Presenters / Luminary Programming, Kripalu Online Programming, Healing Arts, Kripalu Shop, and any other directly reporting revenue‑generating area. Evaluate revenue and analyze trends that may impact strategy, as well as establish tactics to increase revenue in line with business strategy and mission. Create tuition pricing strategy for areas that report directly and partner with other programming areas to create pricing strategies that align and support each area’s business. Partner with VP of Finance and Chief Operating Officer (COO) to create pricing strategy for housing, commuter fees, and day pass fees, among other offerings. This includes housing rates, dynamic housing strategies, tiered pricing, payment plans, etc. Collaborate on scholarship strategy and coordinate delivery to support access and equity and the business, partnering with the CEO, Impact Programs Manager, VP of Finance, COO and other senior leaders. Business Development & Partnerships Collaborate with SLT and leaders of all revenue‑generating areas to translate Kripalu’s strategic objectives into tactical implementation, driving impact, outcomes and revenue. Build on Kripalu's vision to grow and deepen connections with marquee presenters, online learning audiences, and key partners that further position Kripalu as an industry thought leader and community stakeholder. Support a programming portfolio that elevates diverse voices, attracts new audiences, strengthens existing relationships, and meets and exceeds revenue targets. Lead biweekly revenue meetings and prospective and retrospective team meetings to evaluate pacing and performance. Work with Director of Visiting Presenters / Luminary Programs, Director of Kripalu Online Learning, and any other direct report to identify partners, build relationships, pitch and close deals; and develop a strong pipeline of recurring and new key partners. Work with the Chief Learning Officer to ensure coherent, brand‑aligned guest programming pathways that optimize program mix and advance mission and margin. Partner with Marketing to align budget, goals, and revenue targets, driving efficient growth and measurable return. Serve on Board committees as assigned by CEO. Team Leadership Support and lead guest program business area leaders to enhance their business skills and positively influence business planning capabilities and decisions within their scope of responsibility. Ensure business development and revenue goals of all programming align to the organization’s overall strategy and needs. Model and drive cross‑organization collaboration, integrating expertise from marketing, learning, finance, operations, and people/culture teams. Measurement & Financial Results Actively participate in annual budget preparation, including consulting with each revenue‑generating programming area to complete revenue targets. Track revenue forecasts weekly. Establish key measures and track progress against goals. With the finance team, develop sustainable, replicable financial models and multi‑year projections. Track, evaluate and interpret key external industry/market trends and data, to guide Kripalu’s planning and responsiveness. Qualifications B.A. minimum, with a preference for an advanced degree/MBA. At least ten years of progressive business development, retreat programming, or group sales experience, with a minimum of five years in a team leadership capacity within a $25M company or high‑performing nonprofit with multiple, interdependent product lines or services. Additional experience would ideally include some of the following: Market research, analysis and business planning Business analytics for revenue growth Online/blended learning Group sales Knowledge of the professional/personal development, training, health/wellness or hospitality fields. Demonstrated track record of personally identifying and closing partnership deals, as well as leading diverse teams to innovate and to maximize the potential of their products and services. Proven success influencing individuals and key organizational decision‑makers. Experience leading market research, forecasting and accurately predicting trends that create opportunities. Personal Attributes Possesses strong core ethics, integrity, and values consistent with Kripalu’s. Effective, authentic relationship builder who partners as easily with external clients as internal colleagues; offers practical, mutually beneficial recommendations, solutions & ideas. Excellent judgment and creative problem solving skills, including negotiation and conflict resolution. Exceptional written, oral, interpersonal, and presentation skills. Accepts responsibility for personal and professional growth; embraces experiences as learning opportunities. Positive, adaptable, and collaborative demeanor as well as a calm, patient and transparent style; able to effectively interface at all levels of the organization. Resonance with, and passion, for Kripalu’s mission. Equal Opportunity Statement Kripalu is deeply committed to diversity in all forms; we are an equal opportunity employer and do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, sexual orientation, military status, national origin, age, disability or genetic information, or any other basis prohibited by applicable law. J-18808-Ljbffr