Maintenance Technician
JOB SUMMARY Responds and attends to guest repair requests. Communicates with guests/customers to resolve maintenance issues. Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspects tools, equipment, or machines. Carries equipment (e.g., tools, radio). Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings. Maintains maintenance inventory and requisitions parts and supplies as needed. Communicates each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Displays basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area. Tests, troubleshoots and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Programs TV's and performs general housekeeping and engineering-related inventory duties. Uses the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Displays basic computer skills including inputting air handler schedules and making temperature changes. Shift: Shift: 1st & 2nd; must be available to work weekends and holidays. Site Specific Benefits Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs CORE WORK ACTIVITIES Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends and holidays. Performs other reasonable job duties as requested by Supervisors. General Maintenance Displays basic proficiency in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Performs all surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area. Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's. Performs repairs on interior and exterior landscaping as well as external landscaping sprinklers. Performs general housekeeping and engineering-related inventory duties. Accident Prevention and Safety Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment. Completes appropriate safety training and certifications to perform work tasks. Follows policies and procedures for the safe operation and storage of tools, equipment, and machines. Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Uses the Lockout/Tagout system before performing any maintenance work. Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel. Maintains a working knowledge of fire sprinkler and emergency power systems and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams. Follows property specific procedures for handling emergency situations (e.g., Fire and Emergency Response Team, evacuations, medical emergencies, natural disasters) to preserve the building and its systems during the emergency and act as quickly and responsibly as possible to return the building to its normal operating status. Stores all flammable materials in OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) approved containment devices. Install, Maintain, and Repair Items Carries all equipment (e.g., keys, phones, pager, tools, radio) to maintain preparedness to carry out work tasks at all times. Responds and attends to guest repair requests. Organizes all painting and maintenance areas properly utilizing the appropriate methods and supplies. Cleans all tools and equipment and return to the shop and secure in the proper area. Cleans, lubricates, protects and otherwise maintain all tools and equipment in the resort. Identifies, locates, and operates all shut-off valves for equipment. Performs preventive maintenance in a timely manner. Maintain Building and Property Cleans all engineering areas as directed by Engineering Management. Observes energy and utilities usage in the resort and on the grounds. Looks for ways to conserve energy and report any ideas to the Engineering Management. Maintain records or logs Maintains the preventive maintenance records, inspections, and rounds using a computer management system. Maintains a proper inventory of parts, materials, equipment, tools, and supplies necessary to perform his/her job. Maintains maintenance inventory and requisition parts and supplies as needed. Assures each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Reads logs, tracks and interprets readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures. Assists in the compilation of data for preventive maintenance inspection records. Guest Relations Addresses guests' service needs in a professional, positive, and timely manner. Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Actively listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues and build trust. Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest. Communication Speaks to guests and co-workers using clear, appropriate and professional language. Follows verbal or written directions pertaining to minor maintenance repairs. Keeps supervisor updated on assignments. Maintains communication with supervisors so that all needed materials, tools and supplies are available or on order. Working with Others Performs daily assigned work orders and follow engineering standard operating procedures. Works with housekeeping staff and other departments to maintain all rooms, buildings, and property in perfect condition. Trains and provides technical advice to other engineers as needed or requested. Work in a team environment and effectively interact with all levels of the organization. Quality Assurance/Quality Improvement Works in a neat and efficient manner, keeping work areas clean and well organized. Supports the improvement of engineering services that effectively address problems affecting owners, guests and associates. Completes all maintenance or repair assignments in a timely, safe and professional manner. Complies with quality assurance expectations and standards. Computers/Software Transmits information or documents using a computer. Enters and retrieves information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests. Creates and maintains computer- and paper-based filing and organization systems for records, reports, documents, etc. Displays basic computer skills including inputting air handler schedules and making temperature changes. Physical Tasks Lifts, carries, reaches, bends, and climbs ladders. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Moves up and down stairs and/or service ramps. Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually inspects tools, equipment, or machines (e.g., to identify defects). Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Assists with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Enters and locates work-related information using computers. Policies and Procedures Protects the privacy and security of guests and coworkers. Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Maintains confidentiality of proprietary materials and information. Follows company and department policies and procedures. Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures. Performs other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
