Student Success Coach
Student Success Coach Posting Number: P2265 Job Title: Student Success Coach Students Only: No Job Description Summary: Win With a Career Move to Western. At Western Wyoming Community College, one of America's leading junior colleges, we believe employees are our most valuable resource . We pride ourselves on our inclusive, growth-focused culture and our exceptional benefits package. For full-time employees, here are a few of the amazing benefits we offer: Employer paid contribution of 9.37% to your retirement plan with no waiting period. Who doesn't love free money? We cover 82% of costs related to health, dental and life insurance. Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Friday's off in the summer. Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuition for you, your spouse, and your dependents makes this dream a reality. We offer Relocation Assistance! You may be eligible for up to $5,000 in relocation reimbursement with submission of itemized receipts. Access to amenities like our Children's Center, Hay Library, aquatic center, fitness center, theatre and more. When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, view westernwyoming.edu/outsider . See where your career can take you when you come run with the Mustangs! The Western Student Success Coach serves as a holistic support system, addressing the diverse needs of students and promoting their overall well-being and success throughout their academic journey. The position aims to create an environment where applicants and current students can excel academically and personally. Student Success Coaches provide Western students with academic, athletic, transfer, career, and general advising, along with academic tools and resources to reach their academic goals. A Western Student Success Coach specializes in two or more areas focusing on data communication, event planning, career advising, transfer advising, student-athlete advising, academic interventions, program-specific advising, or other areas set by the Director of Advising. Occasional evening and weekend work may be required, in addition to travel. STUDENT SUCCESS COACH PRIMARY DUTIES/RESPONSIBILITIES: 1. Academic Advising and Transition Support a. Introduce students to the institution's culture, values, and educational philosophy. b. Work directly with students to confirm that all official transcripts have been evaluated, and that required admission documents including test scores have been received and processed. c. Conduct initial advising appointments by explaining program requirements, assisting with course selection, and developing realistic academic plans. d. Monitor student academic progress and intervene proactively when academic challenges arise. e. Design and implement a comprehensive transition plan that ensures a smooth handoff from Success Coach to faculty advisor prior to the following semester's registration period. f. Develop and execute clear communication strategies that introduce students to their assigned faculty advisors during their application start-term semester. 2. Resource Navigation and Student Support a. Direct students to relevant campus resources, such as wellbeing and accessibility services, tutoring services, libraries, and career counseling. b. Familiarize students with MyWestern, Self-Service, Canvas, and tools used for coursework and communication. 3. Goal Setting and Academic Development a. Collaborate with students to establish short-term and long-term academic, personal, and career goals, and develop individualized action plans with clear milestones, timelines, and accountability measures. b . Provide coaching in time management, effective study strategies, and personal development, while supporting students in managing academic stress, balancing competing demands, and maintaining overall well-being. 4. Communication and Student Engagement a. Maintain consistent, proactive communication with students through individual meetings, email, phone, and virtual platforms. b. Adapt communication styles to meet the diverse needs and preferences of individual students. c. Provide constructive feedback, encouragement, and motivation to promote student confidence and persistence. 5 . Problem Resolution and Advocacy a. Identify, address, and resolve issues encountered by applicants and current students throughout their academic journey. b. Serve as a liaison and advocate between students, faculty, and campus support services as needed. 6 . Graduation and Completion Planning a. Guide students through meeting graduation requirements. 7. Career Exploration and Counseling a. Assist students with career exploration and goal alignment, helping them connect academic programs to future career pathways. b . Provide guidance on internships, job search strategies, resume development, and professional networking, including career and transfer transition planning. 8 . Continuous Improvement and Professional Awareness a. Collect and analyze student feedback to enhance coaching strategies and services. b. Stay current on program requirements, institutional policies, and industry trends affecting student and student-athlete success. OTHER DUTIES AND RESPONSIBILITIES 1. Plan, organize, and execute successful events that promote student engagement and positive experiences. 2. Deliver effective presentations tailored to a variety of audiences and stakeholders. 3. Travel and actively participate in registration, retention, outreach, and community engagement activities. 4. Build and sustain a comprehensive student support network through active collaboration with faculty, outreach advisors, and campus partners. 5. Encourage interdisciplinary and cross-departmental partnerships to provide holistic student support. 6. Collaborate with faculty, student services, financial aid, admissions, K-12 partners, employers, and community stakeholders to support enrollment growth, retention, and academic attainment. 7. Serve as a community resource by presenting to groups, responding to inquiries, assisting with research projects, workshops, and outreach activities. 8. Develop specialized expertise in designated focus areas such as transfer advising, career coaching, student-athlete advising, or academic intervention strategies. 9. Participate in orientation, registration, recruitment, and marketing initiatives as assigned. 10. Contribute to institutional efforts to enhance innovation, effectiveness, and efficiency in the learning environment. 11. Maintain safe working conditions and comply with institutional safety standards. 12. Engage in ongoing professional development through conferences, seminars, workshops, and professional literature. 13. Perform other related duties as assigned. Minimum Qualifications: STUDENT SUCCESS COACH MINIMUM QUALIFICATIONS Education and Experience 1. Bachelor's degree in business, communication, counseling, education, psychology, or a closely related field from an accredited institution. Knowledge, Skills, and Abilities 1. Excellent organizational, verbal, and interpersonal communication skills. 2. Strong presentation and public speaking abilities. 3. Demonstrated ability to work effectively with individuals from diverse backgrounds, ages, and experiences. 4. Working knowledge of marketing, recruitment, and academic advising principles. 5. Ability to design and implement digital retention and engagement campaign. 6. Ability to obtain and maintain a Wyoming Class "C" driver's license and be covered under the College's automobile insurance carrier. Equivalency Statement For those candidates who do not exactly meet all the minimum qualifications, an equivalent combination of education and experience, which has provided comparable knowledge and abilities, may be acceptable. Preferred Qualifications: STUDENT SUCCESS COACH PREFERRED QUALIFICATIONS (Knowledge, Abilities, Education and Experience) 1. Master's degree in communication, business, counseling, psychology, education, or a related field. 2. Professional experience across multiple industries, with a strong emphasis on sales or relationship management. 3. Direct experience in a community college or higher education setting, particularly in admissions, recruitment, or academic advising. 4. Proficiency with a Customer Relationship Management (CRM) system, Student Information Systems (SIS), and a Learning Management System (LMS) including platforms such as Colleague, Element451, Canvas, or similar systems. 5. Demonstrated success using technology, analytics, website management system, social media, digital tools to drive retention, engagement, and enrollment initiatives. 6. Proven experience in event planning and coordination. 7. Experience administering and interpreting academic, career . click apply for full job details
