PetsHotel Manager

PetSmart does Anything for Pets - JOIN OUR TEAM! PetsHotel Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you Paid Weekly Health & Wellness Benefits* 401k Plan with company match Paid Time off for full‑time associates Associate discounts Tuition Assistance Career pathing Development opportunities Job Summary PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role is expected to provide leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Responsible for the check‑in process for all guests. Ensures paperwork is complete and accurate and obtains appropriate health and medication information. Ensures medication procedures are followed for pets requiring medication while in care; may provide medicine to pets based on medication procedures. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Coordinates in‑store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest's welfare and communicates to the Experience Leader or Leader on Duty any concerns. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics. Ensures a safe environment for our associates, pets, and pet parents. Responsible for safety incident support and follow up and monthly hotel safety reporting/standards. Ensures prescribed maintenance occurs on all equipment in the PetsHotel on a regular basis to ensure proper functioning; investigates and identifies potential system problems, proactively acts to resolve system problems to minimize risk for serious mechanical failures. Reviews pet parent service surveys and partners with the Experience Leader to align on and take immediate action when necessary. Qualifications 3 years of retail leadership or experience in a customer‑focused environment. Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory responsibility Typically oversees one to four lead associates and ten to thirty non‑leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Essential physical demands and work environment Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law. *In accordance with the Affordable Care Act (ACA), part‑time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/. J-18808-Ljbffr

Senior Account Director - Fundraising and Direct Mail

Senior Account Director - Fundraising and Direct Mail Location: Atlanta, GA, United States, Department : Sales and Sales Management, Type: Full Time Senior Account Director – Fundraising and Direct Mail Role Summary Our client is seeking a Senior Account Director – Fundraising and Direct Mail to join their rapidly growing team. This role will serve as a pivotal leader for their premier non-profit clients. As a Senior Account Director, you will be doing more than just managing accounts; you will be the primary architect of fundraising programs. You will be the gap between human creativity and donor science,leveragingboth the amazing team and tools available to help national non-profits scale their missions. Key Results Area Lead thedesign, pitch, and executionof integrated fundraising programs, developing multi-year growth roadmaps that connect audience insight, creative strategy, predictive analytics, and emerging channels to drive donor acquisition, retention, and expanded client partnerships Own the growth of assigned client portfolios byidentifyingexpansion opportunities across services, channels,and audiences, partnering with Sales and Leadership to support pipeline development, renewals, and upsell initiatives while translating performance insights into forward-looking growth plans Direct campaignbudgetswithaccountabilityfor revenue growth, ROI, and donor lifetime value, building acquisition, retention, and reactivation models while surfacing optimization opportunities that improve both client outcomes and portfolio profitability Collaborate with strategy and analytics to conduct file audits,year-end reviews, and annual planning, transforming campaign performance into actionable strategies that accelerate donor growth and strengthen long-term client value Mentor sales and client account teams in delivering complexfundraising solutions, aligning cross-functional partners around growthobjectiveswhile building commercial fluency and execution excellence across accounts Serve as the trusted advisor for national nonprofit clients, leading strategic planning, quarterly business reviews, and innovation pilots while balancing mission impact with measurable financial performance and sustained account expansion Skills & Qualifications Minimum of 10 years of experience in direct mail, fundraising, and selling to nonprofits, preferably with large, national organizations Bachelor’s degree in Marketing, Business Administration, or a related field Outstanding ability to interpret campaign performance metrics and translate data into actionable planning Proficiencyin MS Office anda high levelof comfort with CRM/AI-driven platforms Experience withInnsightCRM or Squark AI is a major plus Exceptionalrelationship-buildingskills with the ability to command a room and influence executive-level stakeholders Strong verbal, written, and interpersonal communication skills GCG® is one of the world’s leading providers of business transformation solutions related to supply chain and technology solutions for order fulfillment and marketing execution. We are committed to an inclusive workplace that does not discriminate against race,nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, orgender identity. We believe in diversity and encourage anyqualifiedindividual to apply. We are an EEOCEmployer. J-18808-Ljbffr

HR Business Partner - Associate Relations

HR Business Partner - Associate Relations Locations: Seattle, WA 98121, USA Description Ben Bridge Jeweler's corporate office in Downtown Seattle is seeking a qualified HR Business Partner to join our team. Primary Duties and Responsibilities Associate Relations : Provide associate relations guidance and HR policy interpretation for corporate office staff. Address complaints and concerns, conduct investigations, and advise leaders on appropriate resolution strategies. Partner with HR Field Managers to promote consistent associate relations practices, guidance and policy interpretation across corporate and field teams. Associate Engagement : Assist with the development and administration of associate programs such as onboarding, wellness programs, associate perks, to provide associates with resources to improve quality of life and to become more productive in the workplace. Manage the recognition, associate appreciation programs, retiree program, and other activities to enhance the employment experience, encourage superior performance and improve morale. Assist with corporate events and activities that provide engagement for all associates. Champion company core values by implementing programs and initiatives that promote associate engagement and foster positive culture. Leave Administration : Manage leave processes, including FMLA, and other leave types. Ensure accurate tracking and compliance with company policies and legal requirements. Communicates associates on leave to Payroll on a bi-weekly basis. Compliance : Ensure compliance with federal, state, and local employment laws and regulations. Proactively review, interpret, and recommend updates to policies and practices based on regulatory changes and emerging best practices. Maintain deep expertise in employment law, HR risk mitigation, and talent management trends, leveraging this knowledge to influence policy development, manager decision‑making, and organizational strategy. Serve as technical resource and liaison‑first point of contact with third party vendors, such as unemployment, employment verification, federal and state poster requirements, to ensure programs work properly, troubleshoot when necessary, and relay changes to others as necessary. Worker’s Compensation : Administer Ben Bridge Workers Compensation program adhering to OSHA requirements. Participate as a contributing member of the Safety Committee. Performance Management : Partner with managers to address performance issues through coaching, documentation, performance improvement plans, and corrective action, ensuring fairness, consistency, and legal compliance. Coach leaders on giving feedback, setting expectations, and addressing conduct and performance issues promptly and respectfully. Monitor performance trends, identify risks, and recommend training, policy updates, or other solutions to improve manager effectiveness and associate outcomes. Maintain timely performance documentation, partner with the Director of Associate Relations on higher‑risk matters and help improve performance management practices and tools. Other Duties : Assist with other projects within the HR department as needed. Education and Experience Bachelor’s degree in Human Resources, Business or related degree preferred. 4 years’ experience as an HR Generalist or HR Business Partner with a focus on Employee Relations or related discipline. 4 years' experience in employee investigations. PHR or SHRM-CP certification preferred. Proficiency with broad suite of technology but not limited to HRIS systems and cloud‑based vendor platforms. Experience with UKG is a plus. Experience in leave management. Knowledge and Skills Advanced knowledge of employment law, unemployment, Worker’s Compensation, FMLA, ADA and Title VII. General knowledge of retail store operations preferred. Excellent written and verbal communication skills. Ability to work collaboratively with internal team and cross‑functionally with other departments. Strong interpersonal skills to build relationships and handle sensitive situations with discretion. Strong problem‑solving skills to address and resolve issues. Capability to analyze data and generate reports. Excellent organizational and time management skills, along with the ability to manage multiple tasks with a strong attention to detail. Intermediate knowledge of employee benefits and applicable laws. Working Standards Hybrid schedule will be required to work on site in office 3 days a week or on assigned days to perform essential functions involving interaction with co‑workers, managers, as well as operation or manipulation of equipment and/or materials located only on‑site and direct interaction with internal and/or external customers and vendors. Occasional travel may be required. Salary Range $82,000 - $95,000 per year. Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities. Benefits As a full‑time associate, you will be eligible for health and welfare benefits. Other benefits include employee merchandise discounts, paid training and paid time off, such as vacation, holidays, bereavement and jury duty. Paid training includes certification from the Gemological Institute of America (following completion of one year service time). In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match. Equal Employment Opportunity Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. J-18808-Ljbffr

UX Designer

A client of Innova Solutions is immediately hiring for a UX Designer Position type: Contract Duration: 12 Months Location: Miami, Florida/ New York (Hybrid) Description: As a UX Designer you will: Investigate user experience design requirements for our suite of digital assets. Develop and conceptualize a comprehensive UI/UX design strategy for the brand. Produce high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Design UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets. Test UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages. Collaborate with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user. Provide advice and guidance on the implementation of UX research methodologies and testing activities in order to analyse and predict user behaviour. Adhere to style standards on typography and graphic design. Generate multiple credible design solutions based on analysis. Exhibit mastery of shared tools and software for design. Identify appropriate design problems and opportunities within a brief and recommend solutions. Participate in divergent and convergent group work. Work independently with some guidance to solve larger, more open-ended problems. Explore, refine, and document solutions thoroughly. Objectively evaluate and refine concepts based on learnings from prototypes. MUST HAVE SKILLS (Most Important): Seven or more years of relevant work experience. Knowledge of high fidelity prototyping and testing experiences. Experience with user centric design overall. Experience designing technical and/or business web applications. Expertise with Figma. A degree in design or related field of study. Ability to digest and translate complex technical requirements into intuitive experiences. Even better if you have: A portfolio of UX design work from pencil and whiteboard, to wireframes and prototypes (blog, Dribbble, Github, etc.). Willingness to travel approximately up to 25%. Portfolio of largely professional work. Contributed to one or more design programs or shipped products. Ability to digest and translate complex technical requirements into intuitive experiences. Portfolio examples of enterprise applications and shopping journey samples. Experience with JIRA. Experience with Smart Sheets and/or Google Suite. The ideal candidate will have: Figma, UX design, technical and/or business web applications. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. PAY RANGE AND BENEFITS: Pay Range*: Between $60 per hour > OR $62 per hour> *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. J-18808-Ljbffr

Enterprise Sales Director

About Giga Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence.To achieve this, we need more great engineers. The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us: Voice AI startup Giga raises $61M Series A DoorDash and Giga Partnership Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply! About the Role We’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business. You’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands. What You’ll Do Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams. Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships. Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close. Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business. Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions. Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities. Who You Are Experienced enterprise seller: 5 years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals. Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships. Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written. Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes. Nice to Have Experience selling AI, automation, or CX transformation solutions. Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors. Early GTM or founding sales experience at a fast-growing startup. Compensation & Benefits Competitive base commission equity Catered lunch daily Dinner stipend $150/month wellness benefit (gym, fitness classes, mental health) 401(k) plan Paid parental leave (12 weeks maternal, 6 weeks paternal) Commuter benefits Medical, dental, and vision coverage Why Giga At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact. If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen. Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. J-18808-Ljbffr

Head of Creator Marketing

Substack is building a new economic engine for culture, giving the most interesting people on the internet the power of their own publishing platform. The terms of our culture shouldn't be set by legacy media gatekeepers or chaos‑fueling social platforms, but by the people who actively shape it. This role exists to make Substack the obvious home for those people. The Role This is not a creator partnerships role, or influencer marketing, or a PR function. The work is to craft Substack’s product‑led story making the most ambitious voices in culture want to create here. When a great writer/creator/podcaster is deciding where to go to build their independence, we want Substack to feel like the only real answer. Your north star will be to drive high‑quality creator inbound that converts into paid subscriptions and app users. You will craft and bring to life our creator marketing narrative (through product marketing, programs, and creator campaigns), and build the machine that drives cultural authority for Substack. This is a 0‑to‑1 role which means the team and infrastructure you’ll need doesn’t fully exist yet. You’ll build it. What you’ll own The platform story at every altitude. You’ll develop and steward the product‑led narrative that explains what Substack is and why it matters for creators right now. The narrative work is not only external, it includes internal thought leadership that will keep creator‑facing work coherent across product, comms, and partnerships. The proof‑point machine. You’ll identify the creator stories that prove what’s possible on Substack, and build the operation that gets those stories into the places where creators actually pay attention (press, social, industry moments, word of mouth). You’ll know how to make a creator win feel like a signal, not a press release. Cultural authority. You’ll partner with our Head of Partnerships and Head of Brand/Editorial to build campaigns, programs, story angles, partnerships, and content that make Substack a persistent presence in the conversations where creators make decisions. What those look like is yours to determine but it needs to earn Substack a seat at the table across priority categories. Creator inbound and conversion. You’ll own how the platform story reaches the right people and work across partnerships, comms, and product to close the loop from narrative to pipeline to lifecycle to evangelism. What we’re saying, to whom, through which channels, and how we know it’s working. The team. You’ll build and lead a small, high‑craft function that leverages AI to deliver on narrative and a distinctive brand identity at scale. Who we’re looking for You connect story to business by default. You don’t see creativity and growth as separate modes. You care about how a narrative translates to inbound and how a creator win drives signal in the market. You’ve also worked closely enough with product teams to know how a feature becomes a proof point and how to get in front of technical teams early enough to shape/substantiate story rather than react to it. You’ve operated at a senior level inside an agency, media company, or platform. You’ve run programs, led teams, and owned business outcomes. You know how to develop and lead from a point of view, and influence excellence in the people around you. You’ve been a writer, journalist, or have spent time working directly with creators. You understand how creative people make decisions, what earns their trust, and what makes a platform story inspire someone to act. You have legible evidence of taste. Either your own (in what you’ve written, built, or championed), or in your track record of developing people who have it. Stretch: You’ve published something yourself. You understand firsthand how stories travel, what makes audiences grow, and what it feels like to build something people show up for consistently. Why this role, why now Substack has global scale, ambitious creators, and a sharp point of view about what the internet needs to look like (especially in the AI era). This point of view is still getting threaded through our platform and go‑to‑market. Building, substantiating and capitalizing on Substack’s role in culture – at a time when so many people are looking for quality, depth, originality – is the opportunity in front of us. This person will play a central role. Substack’s compensation package includes a market‑competitive salary, equity for all full‑time roles, and exceptional benefits. Our cash compensation salary range for this role is $250,000‑310,000. Multiple factors, including candidate experience and expertise, determine final offer amounts and may vary from the amounts listed above. Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you. Please see our Privacy Notice for details regarding Substack’s collection and use of personal information relating to the application and recruitment process by clicking here. J-18808-Ljbffr

Head of Growth Marketing

About Us At The Foggy Dog, we believe your best friend deserves the best. That’s why we are passionate about making high-quality pet accessories that are as beautiful as they are functional. And, every order helps a pup in need: since launch, we are proud to have provided over 500,000 pounds of food to rescue shelters. Our products are available at www.thefoggydog.com and in over 1,000 brick‑and‑mortar retailers. We are a small (but mighty!) female‑founded team based in San Francisco. As a family‑owned business, we are invested in finding the best people to join our tightly knit team. We are looking for candidates who thrive in a creative, energetic, data‑driven environment and share our values of collaboration, communication, and positivity. This role is an exciting opportunity to make a huge impact at a fast‑growing ecommerce company from the ground up. Overview We are seeking a highly strategic, data‑driven Head of Growth Marketing to power The Foggy Dog’s next phase of growth. This role owns demand generation, retention, and marketing performance across channels and is accountable for driving profitable, sustainable growth. In this role, you will be responsible for building and optimizing a full‑funnel marketing engine that increases acquisition efficiency, strengthens retention, and builds brand equity through high‑impact campaigns that resonate with our devoted customers and fans. This position complements our brand and creative team by grounding marketing initiatives in strategic clarity, analytical rigor, operational discipline, and a test‑and‑learn mindset. This is a builder role: focused on designing systems, establishing processes, scaling what works, and developing a high‑performing team that can grow with the business. The ideal candidate has a proven track record of innovating and scaling DTC‑native ecommerce brands through marketing strategies that balance brand building with measurable revenue impact. Experience with Shopify is a plus; fashion or other consumer trend‑driven vertical strongly preferred. This position is based in San Francisco (we are currently hybrid and come into the office twice a week). Responsibilities: Growth and Acquisition: Develop and execute a comprehensive growth strategy to acquire new customers and scale revenue. Own all paid acquisition channels (Meta, Google, direct mail, affiliates, emerging platforms) with a sharp focus on efficiency, CAC and contribution margin. Build a deep understanding of our customer to inform marketing and creative strategy, messaging, and product positioning. Continuously synthesize consumer insights, competitive intel, and channel performance to guide strategy and drive growth. Explore and execute emerging channel opportunities that we have not yet tested into, supporting our broader goal of channel diversification. Retention, Loyalty and CRM: Lead retention marketing across email/SMS, direct mail, and loyalty to increase customer lifetime value. Champion the customer experience across the full lifecycle, ensuring customer feedback and insights meaningfully shape strategies to enhance engagement, retention, and brand loyalty. Strategy, Planning & Analytics: Own the marketing P&L and growth economics; manage a $5M annual marketing budget with accountability for ROI and capital allocation. Establish disciplined planning and operating processes, including annual and quarterly planning, KPI alignment, budget modeling, reporting, and hindsight reviews. Develop marketing analytics and measurement frameworks that power decision‑making across acquisition, retention and the ecommerce experience. Ecommerce: Own the ecommerce strategy and funnel performance with accountability for conversion, AOV, and lifetime value. Define and execute a test‑and‑learn ecommerce roadmap that continuously improves the customer journey, optimizes conversion and drives revenue growth. Integrated Marketing & Go-to-Market: Partner closely with the Head of Brand & Creative to shape integrated marketing strategies that balance brand ambition with growth targets, budget priorities, and measurable performance outcomes. Establish clear measurement and feedback loops for integrated campaigns, using insights to guide future planning and investment decisions. Align performance marketing efforts with broader seasonal campaigns, ensuring consistent brand messaging and a cohesive customer journey across all touchpoints. Direct our influencer and affiliate team to support revenue goals and source high‑performing paid social creative. Team and Cross-Functional Leadership: Build, lead, and inspire a high‑performing marketing team. Act as the executive voice of marketing across the organization, partnering closely with product, merchandising, and planning to align growth strategy, launches, and investment decisions. About You: 15 years of progressive marketing experience, including leadership in acquisition, retention and digital marketing; experience managing $5M marketing budgets strongly preferred. Proven track record of scaling DTC‑native ecommerce brands through marketing strategies that balance brand building with measurable revenue impact. Experience with Shopify is a plus; fashion or other consumer trend‑driven vertical strongly preferred. Exceptional strategic thinker with sharp prioritization skills and strong judgment; energized by accountability for ROI and outcomes. Thrives in fast‑paced, dynamic environments; an entrepreneurial leader who isn’t afraid to push the envelope, challenge our thinking, and take calculated risks to drive big wins. Strong foundation in performance marketing, with the judgment to guide acquisition strategy, improve spend efficiency, and continuously test and scale. Deep experience in paid search and paid social is required. Bright, kind and goal‑oriented leader with demonstrated ability to build, mentor, and scale high‑performing teams; a collaborative player‑coach who creates alignment, empowers talent, and inspires accountability. Data‑informed, customer‑obsessed operator with a bias toward decisive action, experimentation, and continuous learning. BA/BS degree required, MBA a plus. A dog lover, of course! J-18808-Ljbffr

Director, Web Product & Experience

Pay or shift range: $165,000 USD to $200,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description Proper Hospitality operates a growing portfolio of luxury and lifestyle hotels, restaurants and bars, and membership clubs. Our web presence is our digital storefront — the place where every paid channel, CRM flow, and direct booking converts. As we scale across 12 properties and beyond, this platform becomes more complex, more consequential, and more central to how we grow. Position Overview The Director, Web Product & Experience will own that platform end to end. This is a technical product leadership role accountable for the strategy, architecture, performance, and AI-native evolution of our entire web presence. The right person thinks in systems, leads with data, and builds infrastructure that compounds over time — with deep fluency in how AI is reshaping both how websites are built and how they are discovered. This role reports directly to the Chief of Staff and operates as a cross-functional leader across Marketing, Revenue, Sales, and Property teams. It sits at the intersection of our digital storefront and Proper OS — our internal data, automation, and agentic platform — ensuring every platform decision advances business objectives while delivering exceptional experiences for guests and customers across every touchpoint. Key Responsibilities Platform Strategy & Architecture Own the long-term vision and roadmap for how our digital storefront evolves across all current and future properties, with every investment sequenced by revenue impact and a clear business case behind it Lead the evaluation and evolution of the web stack as the portfolio scales; ensure infrastructure decisions today support 20 properties tomorrow without rebuilding from scratch Drive scope, accountability, and delivery on the properhotel.com rebuild, properhospitality.com, and all Collective property migrations; own the Figma-to-Sanity pipeline and developer sign-off Build and maintain a new-property launch playbook so each opening is faster, cleaner, and more consistent than the last eCommerce & Site Performance Lead the full picture of site performance across the portfolio: conversion rate, funnel health, page speed, uptime, booking engine stability, and downstream channel impact Own daily and hourly monitoring with defined triage paths when performance drops; resolve issues before they touch revenue Partner with the Growth and CRO team to surface site-side hypotheses, prioritize tests by revenue impact, and ensure the platform is always removing friction and enabling faster test execution Define and lead how AI operates across the web product: agentic content workflows, automated publishing pipelines, AI-assisted QA, and LLM-native site architecture built to earn citation in AI-driven search Set the standard for human-in-the-loop design as the platform scales, ensuring AI automation is reliable, auditable, and aligned with brand standards at every stage Translate emerging AI search, GEO, and LLM citation trends into concrete implementation briefs — keeping site architecture ahead of the curve, not reacting to it Own the web product’s role within Proper OS, ensuring tracking architecture, CMS infrastructure, and site-side data quality feed reliably into the broader agentic platform Measurement & BI Infrastructure Own the full reporting stack from tracking implementation through to the dashboards leadership relies on; one source of truth across all 12 properties, updated in real time Architect and maintain GA4 event taxonomy, booking funnel instrumentation, GTM container architecture, and server-side tracking including Meta CAPI, Google Enhanced Conversions, and deduplication logic Size web opportunities in dollars, build the business case, and be held to the outcome Own day-to-day prioritization, technical specs, and QA across the external development team and agency partners; hold all vendors to outcomes, not activity Write clear, complete specs and manage delivery from brief through sign-off; maintain timeline and scope discipline across all active projects Systematize repetitive web operations through workflow automation so the business scales without headcount scaling with it Cross-Functional Leadership Serve as the primary web platform partner to Marketing, Revenue, Sales, Operations, F&B, and Property teams — ensuring the site consistently reflects commercial priorities and delivers on guest and customer expectations across the portfolio Translate business team needs into clear platform requirements, balancing competing priorities across functions without losing sight of the roadmap or diluting technical standards Champion the web platform as a shared business asset, building the relationships and communication rhythms that keep stakeholders informed, aligned, and invested in the platform’s success Qualifications & Experience 6 to 8 years in technical digital product management or web product ownership, with direct accountability for site conversion and performance outcomes across a multi-site or multi-brand portfolio Demonstrated track record of owning a web platform roadmap end to end: from business case through architecture decision through delivery and performance measurement Deep expertise in tag management and analytics instrumentation: GA4 event taxonomy, booking funnel instrumentation, GTM container architecture, DebugView troubleshooting, and server-side tracking including Meta CAPI, Google Enhanced Conversions, and deduplication logic Proven AI fluency in production — shipped AI-native workflows, not just used AI as a productivity tool; hands-on experience with pipeline design, agent output evaluation, and human-in-the-loop standards Actively follows and applies developments in AI search, generative engine optimization (GEO), and LLM citation; translates trends into concrete development and SEO briefs, not slide decks Sanity CMS strongly preferred: content modeling, schema design, and how architecture decisions affect SEO and AI crawlability Experience collaborating within a high-velocity CRO program: contributing site-side hypotheses, evaluating test feasibility, and prioritizing by revenue impact Fluent in managing external development teams and agencies: writes specs, QAs output, and holds partners to timeline and scope Luxury, lifestyle, or hospitality background preferred — not required for the right technical operator Leadership Profile A systems thinker who builds infrastructure others build on top of, and holds the long view even when short-term noise is loud A technically credible operator who earns trust from developers and executives equally, and can communicate complexity without losing either audience A commercially-oriented builder who sizes opportunities in dollars, sequences work by impact, and is accountable to outcomes — not just delivery An AI-native leader who has shipped real AI workflows in production and understands both the potential and the operational discipline required to make them reliable at scale A rigorous analyst who treats data as a primary language and builds measurement infrastructure the rest of the business depends on A cross-functional partner who earns influence through clarity, follow-through, and a genuine investment in what other teams are trying to accomplish Why This Role This is a rare opportunity to own a web platform that is genuinely consequential — not a maintenance role with a strategic title. You will be building the infrastructure that scales a 12-property luxury portfolio into its next chapter, at the exact moment AI is reshaping how websites are built, how they are discovered, and what it means to compete for attention and conversion. The work is cross-functional, highly visible, and directly tied to revenue. You will have a seat at the table with senior leadership and a real mandate to build something that lasts. If you are the kind of operator who gets restless when the platform is not compounding, this role was written for you. Why Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession — it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper , we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together , for our guests and for one another. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. J-18808-Ljbffr

Inspection Specialist 1

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work , Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com . The Inspection Specialist 1 is responsible for creating railcar repair estimates via visual inspection and entry into the BRC system to assist supervisory personnel in leading and directing railcar production for the facility The successful candidate will be capable of communicating with various internal facility personnel and external personnel, such as vendors and car owners, to determine the cost-effectiveness of car repairs while generating profitable margins. As a Inspection Specialist 1, Here’s What You’ll Do: Responsibilities Learn and adhere to all CFRS safety procedures. Learn the basic flow and logistics of the railroad industry and repair business. Follow written and verbal directions and have basic math, reading, and writing skills while effectively working in a team environment, including but not limited to BRC work order understanding, associated regulatory/CFRS/customer forms, and execution without instructional intervention. Perform railcar estimating, auditing, billing, data entry, and inventory control. Proficiently use AAR field manual and associated regulatory materials. Properly use AAR Rule 1 and various inspection gauges. Prepare and review BRC's to ensure compliance with customer, CFRS and regulatory requirements. Complete required documentation per customer, CFRS and regulatory requirements. Identify associated parts to prepare accurate material pick list via the creation of BRS. Utilize mobile and/or desktop hardware for operational effectiveness. Interact with customers and outside inspectors. Possesses the knowledge of railcar anatomy, being capable of identifying car/component defects and the proper repair required outside of the AAR Interchange Rules. Periodically review estimate accuracy with shop floor supervisors to accomplish and maintain proper shop productivity. Fulfill CFRS WIS requirements (Weld Inspection capabilities). Perform in-depth review of work order estimates and BRC's prior to customer authorization. During repair procedures, solicit approval for additional repair defects not originally included in the estimate. Communicate work area status/activities to site personnel to ensure consistent departmental output. Successfully complete this position’s "Education/Formal Training" requirements. Wear PPE in appropriate areas. Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives. Qualifications and Experience Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management: AAR Interchange Rules AAR Billing Repair Card for Interchange Rules FRA Freight Car Safety Standards Lettering and Marking Freight Car Inspection Overview Basics of Railroad Wheels Car Air Brakes (chalk talk two) FRA Railroad Safety Appliance Standards (Condensed Course) Hard Skills Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Work Environment & Physical Requirements Work will be performed outdoors and indoors, on and around heavy equipment. The employee is regularly exposed to wet and/or humid conditions, moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate to loud. May be required to work overtime and/or varied shifts to meet the demands of the business. Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods of time at various heights up to 20 feet. Uses hands, legs, and arms to climb vertical ladders to staging or suspended platforms. Lifts, carries, and sets up equipment and components that weigh up to 50 lbs. Employee must be medically certified to wear a respirator, as well as be able to wear respirators for prolonged periods of time. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role is also eligible for benefits. Sasser employees enjoy a competitive benefits program that: Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA Includes a 100% Company-paid disability and life insurance plans Includes a 401K plan with company match PLUS additional end-of-year funding Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles Provides 10 paid holidays annually Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account Provides a confidential Employee Assistance Program Provides training and tuition reimbursement Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations! The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. J-18808-Ljbffr