Director, Head of Third-Party Claims
Who We Are Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of "In Pursuit of Better," Revantage delivers value‑added services and world‑class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific. Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive. What We Value: Our Culture Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work. At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees’ voices and support an inclusive culture. Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer. Our culture is built on our shared core values and commitment to be: Learners – We learn from our challenges and successes Leaders – We commit to continuous improvement Enthusiasts – We face challenges with optimism and believe everything is possible Achievers – We expect high standards for ourselves and enable the success of our teams Partners – We deliver value and positive impact to our partners Grow Your Career With Us As a member of our team, you'll gain hands‑on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth. Why This Role Is Valuable As a senior member of the IAS Claims function, the Head of Third‑Party Claims provides strategic leadership and oversight for all third‑party liability and financial lines claims programs. This role is responsible for claim outcomes, stakeholder engagement, claims governance, market relationships, and talent development across a broad range of liability exposures. The Head of Third‑Party Claims establishes the strategic direction for the third‑party claims function, ensuring consistent claim handling, effective escalation management, strong stakeholder engagement, and alignment with broader organizational objectives. This role serves as a trusted advisor to portfolio company leadership, brokers, carriers, TPAs, and internal stakeholders while partnering closely with the Head of Claim Operations to drive operational excellence, reporting transparency, and continuous improvement across the claims organization. The position supports the ongoing development of global claims standards and best practices while ensuring strong coordination across North America, EMEA, and APAC. This position is based out of Revantage's office in Dallas, TX. How You Add Value Establish strategic priorities and objectives for third‑party claims programs across casualty, workers’ compensation, and financial lines exposures Provide executive oversight of complex, high‑severity, sensitive, or reputationally significant claims Ensure appropriate claim resolution strategies are developed and executed in alignment with business objectives Serve as the primary escalation point for significant liability and financial lines matters Provide strategic oversight of coverage analysis and claim positioning across liability and financial lines programs, ensuring alignment with policy intent, claim objectives, and organizational priorities Evaluate complex coverage issues involving multiple policies, carriers, layers, jurisdictions, and insured entities, developing coordinated claim and coverage strategies in partnership with carriers, brokers, legal stakeholders, and portfolio company leadership Collaborate with insurer claim professionals, defense counsel, portfolio company legal teams, brokers, and other stakeholders to address coverage disputes, allocation issues, reservation of rights matters, and policy interpretation challenges Anticipate emerging risks, litigation trends, regulatory developments, and coverage issues that may impact portfolio companies or insurance programs Drive consistency in claim handling philosophy, stakeholder engagement, and escalation practices across the third‑party claims function Third‑Party Claim Responsibilities Casualty & Liability General Liability Pollution and Legal Liability Reputational Risk Tenant Liability / Discrimination Auto Liability Workers’ Compensation Workers’ Compensation Financial Lines Directors & Officers Liability (D&O) Employment Practices Liability (EPL) Errors & Omissions Liability (E&O) Fiduciary Liability Crime Cyber Transactional Risk You Serve as a Trusted Advisor to Portfolio Companies and Stakeholders Develop trusted advisor relationships with portfolio company leadership, risk management, and legal stakeholders, providing strategic guidance regarding claims, coverage, litigation trends, and risk mitigation opportunities Provide strategic guidance regarding claim trends, litigation exposure, risk mitigation opportunities, and resolution strategies Support portfolio companies during significant claim events, complex litigation, and high‑impact incidents Ensure claim activity and resolution strategies align with portfolio company objectives and organizational priorities Represent the Claims function during executive reviews, stewardship meetings, underwriting discussions, and strategic planning sessions You Drive Accountability Across Carriers, Brokers, TPAs, and Vendors Develop and maintain strategic relationships with carriers, brokers, TPAs, defense counsel, and other service providers Lead claim reviews and stewardship discussions focused on claim outcomes, service delivery, and continuous improvement Evaluate partner performance and drive accountability for service expectations, claim quality, responsiveness, and results Partner with placement and underwriting stakeholders to ensure claim experience informs program strategy and renewal discussions Provide feedback regarding carrier, broker, counsel, and vendor performance to support long‑term program improvement You Leverage Data and Insights to Improve Outcomes Utilize claims analytics, portfolio trends, litigation insights, and performance metrics to inform decision‑making and claim strategy Partner with the Head of Claim Operations and Claims Analysts to identify emerging risks and opportunities for improvement Translate claims insights into actionable recommendations that support loss control initiatives, underwriting strategy, and risk financing decisions Use reporting and performance metrics to evaluate team effectiveness, claim outcomes, and organizational performance You Lead and Develop Talent Lead, coach, and develop Claim Specialists and Claims Analysts supporting third‑party claims programs Establish clear expectations regarding claim quality, communication, accountability, and stakeholder engagement Demonstrate proactive leadership by identifying issues, opportunities, and risks before escalation is required Exercise sound judgment regarding claim, operational, reputational, and stakeholder matters Foster accountability across the team by establishing clear expectations and addressing performance concerns in a timely manner Communicate effectively with executive leadership, portfolio company stakeholders, and external partners, tailoring messaging appropriately to the audience Create an environment that encourages independent thinking, collaboration, and continuous improvement Identify capability gaps and develop succession and talent strategies to support future growth You Support Enterprise Value and Cross‑Functional Alignment Serve as a strategic partner to the Global Head of Claims in advancing organizational priorities and initiatives Partner closely with the Head of Claim Operations to ensure alignment between claims strategy and operational execution Collaborate across IAS functions, including Placement, Transactions, and Advisory & Communications, as well as Legal, Treasury, Finance, and Data & Technology Support the development and implementation of global claims standards, governance frameworks, and best practices Represent the third‑party claims function in market‑facing, underwriting, and strategic business discussions Requirements Bachelor’s degree from an accredited institution 15 years of claims experience involving casualty, liability, workers’ compensation, financial lines, or related insurance disciplines Demonstrated leadership experience managing claims teams or claims functions Strong understanding of liability and financial lines claim management, insurance policy structures, coverage analysis, allocation methodologies, litigation management, and claim recovery strategies Experience navigating complex coverage issues involving multiple policies, carriers, insured entities, and stakeholder groups Experience engaging with carriers, brokers, TPAs, legal counsel, and senior business stakeholders Strong communication, leadership, and stakeholder management skills Experience leading through change, driving accountability, and developing high‑performing teams Familiarity with RMIS platforms, including Origami Risk Preferred Juris Doctor (JD), CPCU, AIC, ARM, or other advanced degree or professional designation Experience supporting complex insurance programs involving multiple entities, jurisdictions, and lines of coverage Experience managing claims involving layered insurance programs, captive structures, shared insurance programs, and complex multi‑policy coverage matters Experience with captive programs, shared insurance structures, or large deductible programs Exposure to multinational insurance programs and cross‑border claims management Experience influencing underwriting strategy, renewal discussions, or insurance program design Experience supporting commercial real estate, hospitality, multifamily, industrial, or related asset classes Base Compensation Range $170,000.00 to $200,000.00 annually. This represents the presently‑anticipated low and high end of the Company’s base compensation range for this position. Actual base compensation may vary based on various factors, including but not limited to location and experience. Total Direct Compensation This job is also eligible for discretionary bonus and incentive compensation on an annual basis. Benefits The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO). The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials as in effect from time to time. Perks for You Competitive salary, overall compensation, and 401(k) Work‑life balance offerings include: Hybrid Work Policy Productivity Hours – weekly meeting‑free work time Summer Fridays Work From Anywhere Month In‑house and external learning & development opportunities Generous health insurance and wellness benefits Please review the Job Applicant Privacy Notice. EEO Statement Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations. If you need an accommodation to complete the application process, please email [email protected]. J-18808-Ljbffr
