Logistics

Banking Center Operations Coordinator

Location: Onsite listed in the posting Weekly Scheduled Hours: Monday through Friday, 8:30AM to 5:15PM SUMMARY Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein. ESSENTIAL DUTIES AND RESPONSIBILITIES Operational efficiency • Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. • Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors. • Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. • Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. • Mitigate the bank's risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention. Compliance and risk management • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. • Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers' difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions. • Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. • Control the inventory of cash, Official Checks and Personal Money Orders through dual control. Client experience • Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively. • Ensure an excellent overall client experience by assisting clients with select service needs. • Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum. • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. • Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Team management • Maintain workflow and handle scheduling the associates supporting financial transactions. • Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively. • Assist in evaluating employee performance and counseling when needed. • Assist in determining and satisfying training needs and establish performance plans. • Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff. • Assist in conducting meetings to promote sales, product knowledge and client service Perform all other job related duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. High school diploma or GED required Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS 1. Microsoft Office suite CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required NMLS Language As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hanes, NC

  • no content

Senior Business Banking Relationship Manager

Location: On site at location listed in job posting. Summary The Business Banking Relationship Manager, Sr is a high-level banker role responsible for developing, managing, and expanding business relationships for a portfolio of small to midsized businesses. Provides a full range of banking services to small businesses and manages the more complex accounts. Key Responsibilities Include Makes retention and business development calls on existing and potential new customers. Develops new customer prospects and business for the Bank. Maintains prospect lists and business pipeline. As needed, interview applicants, completes required documentation and recommends loan products to customers. Determines best loan structure for customer and submits package for underwriting and approval. Verifies loan documents are complete and accurate according to approval. Coordinates and attends loan closings. Recognizes opportunities to offer customer(s) additional bank products and services to meet their needs. Develops new small business relationships through calling on targeted potential clients Develops sales plans and strategies Works closely with other departments and fulfills cross-sell opportunities Finalizes and helps structure and close deals with high close rate Builds and maintains a portfolio mix of targeted high value and high potential small business clients; determines Strategy and focus for the small business department and region. Acts as a financial advisor by educating the customer about financial strategies (e.g. Financial planning, investments, insurance, credit, market trends) based on customer profile and financial plan, and matching customer needs with appropriate products and services. Monitors customer information/products, financial plan and market trends to identify new customer needs and opportunities to deliver further customer value. Performs all other duties as assigned Qualifications Include Bachelor (4-year college) degree and 5-8 years of experience or equivalent combination of education and experience Knowledge of cash flow and business credit underwriting with commercial credit training preferred. Ability to work effectively with individuals and groups across the company to manage customer relationships. Excellent presentation, verbal and written communication skills. Demonstrated business acumen with knowledge of diverse types of businesses, industries, markets, financial and economic concepts. Microsoft Office suite About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Pinecrest, FL

  • no content

Banking Center Operations Coordinator

Location: On site at location listed in job posting. Hours : Monday - Friday 8:30 AM - 5:15 PM SUMMARY Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein. ESSENTIAL DUTIES AND RESPONSIBILITIES Operational efficiency Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors. Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. Mitigate the bank's risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention. Compliance and risk management Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers' difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions. Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. Control the inventory of cash, Official Checks and Personal Money Orders through dual control. Client experience Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively. Ensure an excellent overall client experience by assisting clients with select service needs. Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Team management Maintain workflow and handle scheduling the associates supporting financial transactions. Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively. Assist in evaluating employee performance and counseling when needed. Assist in determining and satisfying training needs and establish performance plans. Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff. Assist in conducting meetings to promote sales, product knowledge and client service Perform all other job-related duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or GED required Bachelor's degree preferred and 2-5 years of experience or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Marietta, GA

  • no content

Teller

Location: On site at location listed in job posting. SUMMARY Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash. ESSENTIAL DUTIES AND RESPONSIBILITIES Operational efficiency Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures. Process deposits, withdrawals, transfers and loan payment transactions for customers. Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.). Assist in daily balancing and processing of ATM(s), including the processing of all entries. Assist in the verification of deposits in the night and lobby depository. Assist with the dual control vault responsibilities. Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Client experience Deliver excellent client experiences consistently and promptly resolve client issues effectively. Ensure an excellent overall client experience by assisting clients with select service needs. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service Identify cross selling opportunities and refer clients/prospects to the appropriate team. Promote bank products and services to further enhance client relationships. Compliance and risk management Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Perform all other job-related duties as assigned SUPERVISORY RESPONSIBILITIES No supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted. High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite In addition, 10-key calculator; coin counter DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Gentilly, LA

  • no content

Market Investor CRE Portfolio Manager Team Lead

Location: On site in Atlanta, GA; Birmingham, AL; Chattanooga, TN; Nashville, TN; Memphis, TN Summary: The Market Investor CRE (MICRE) PM Team Lead is a senior commercial real estate professional who can lead a team of Portfolio Managers and Credit Analysts and directly contribute to the MICRE lending portfolio through their assigned regional and local market partners. The MICRE PM Team Lead should have hands-on underwriting and portfolio management experience. They must have a demonstrated ability to effectively contribute to the loan structuring, underwriting, origination, and portfolio management responsibilities for their assigned loan portfolio. Ideal candidates bring recent, in-depth underwriting and portfolio management experience across multiple CRE property types and life cycles. The MICRE PM Team Lead will provide direct management to a team of MICRE Portfolio Managers, leading talent acquisition, onboarding, and performance management. Prior leadership experience is preferred; however, candidates with extensive CRE experience who can coach and influence others and who possess a strong understanding of First Horizon's credit policy, processes, and CRE risk appetite will be considered. The role requires a team-focused approach and the ability to balance competing priorities in a dead-line driven environment. Key Responsibilities: Leadership and Team Management Lead talent acquisition, onboarding, and training for MICRE Portfolio Managers (associates); establish clear performance expectations and development plans. Review credit packages, annual reviews and key portfolio documents produced by the team, providing guidance and training where needed. Develop the skills of direct reports by providing training, feedback, and coaching at the group and individual level. Complete regular monitoring of Market Investor CRE portfolio management reports, ensuring team is managing past dues and exceptions to Bank Standards. Monitor team workflow and capacity; allocate portfolio coverage and assignments when needed to meet production deadlines and portfolio standards. Lead weekly portfolio management meetings and participate in Market Asset Quality Meetings within assigned regions. Support implementation of new or revised credit policy, procedures, and systems; champion change and adoption across the team. Assist your manager and credit leaders with regulatory exams and internal audits; coordinate responses and action plans. Build strong relationships with Credit partners, regional leaders, and Relationship Managers; provide timely support on MICRE-related inquiries. Portfolio Management and Individual Contribution Lead the analysis, structuring, underwriting, and portfolio management of complex CRE loans and relationships. Identify and mitigate key risks; apply the Bank's risk grading methodology and risk appetite appropriately. Manage relationship-level performance including credit quality, covenant compliance, financial reporting, and review cycles with timely turnaround of memos and portfolio monitoring. Maintain strong portfolio hygiene and efficiency in clearing reporting, covenants, annual/semi-annual reviews, and CPAT updates. Conduct annual market visits within assigned regions; maintain market knowledge and sponsor insights. Complete required training on time and monitor team training completion. Qualifications Bachelor's degree or equivalent work experience required. 8 years of recent, hands-on commercial real estate underwriting and portfolio management experience with prior people management experience (hiring, coaching, performance management), or 10 years of recent, hands-on commercial real estate underwriting and portfolio management experience without prior management experience. Demonstrated ability to analyze and interpret financial statements, appraisals, legal documents, leases, pro formas, and market studies; comfortable with complex deal structures and calculations (e.g., DSCR, LTV, debt yield, sensitivity analysis). Proven track record managing complex, multi-loan CRE relationships across property types (e.g., multifamily, industrial, office, retail, hospitality, mixed-use). Strong written and verbal communication skills; able to communicate effectively with senior leaders, Credit partners, RMs, external counsel, and clients. Strong organizational skills with the ability to balance competing priorities in a deadline-driven environment. High proficiency in Excel-based financial modeling; strong skills in Word, Outlook, and PowerPoint. Familiarity with valuation/market tools and credit analysis systems is a plus. Work Environment Full-time, in-office role. NMLS Language As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

  • Memphis, MS

  • no content

DSC Legal Services Processor

Location: On site at location listed in job posting. Schedule: Monday through Friday 8:00AM to 4:30PM SUMMARY At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Legal Services Processor is responsible for accepting and processing legal documents involving customer accounts serviced by FH such as garnishments, levies and subpoenas in accordance with relevant legal guidelines. The duties of a Legal Services Processor include placing and removing restraints on customer accounts, remitting and balancing funds due to government agencies, and assembling and verifying subpoenaed documents prior to release in accordance with local, state and federal laws. This position requires the ability to communicate effectively with internal and external clients including process servers, government agencies, and First Horizon Bank's Legal Department, both orally and in writing. This position also requires customer interaction regarding the status of customer accounts and other duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Follow developed processes and procedures to maintain regulatory compliance Process legal documents accurately and in a timely manner with minimal errors Recognize various legal documents in order to determine appropriate established process to follow Prepare written customer notification as required on garnishments, levies, court orders Communicate effectively with internal and external customers and business partners Exhibit a high level of attention to detail Meet productivity standards established by department while providing exemplary customer service Provide excellent customer service and support while maintaining compliance with applicable laws and regulations EDUCATION AND WORK REQUIREMENTS Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Advanced computer proficiency (MS Office - Word, Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Must have ability to multi-task and manage multiple processes High school diploma required PHYSICAL REQUIREMENTS Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to talk, listen and speak clearly on telephone About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Seymour, TN

  • no content

Banking Center Operations Coordinator

Office Address: 12420 Gulf Freeway, Building 5311, Houston, Tx 77064 SUMMARY Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein. Weekly Scheduled Hours: Monday-Friday 8:15-5 Saturday 8:30-12:30 ESSENTIAL DUTIES AND RESPONSIBILITIES Operational efficiency • Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. • Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors. • Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. • Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. • Mitigate the bank's risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention. Compliance and risk management • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. • Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers' difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions. • Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. • Control the inventory of cash, Official Checks and Personal Money Orders through dual control. Client experience • Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively. • Ensure an excellent overall client experience by assisting clients with select service needs. • Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum. • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. • Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Team management • Maintain workflow and handle scheduling the associates supporting financial transactions. • Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively. • Assist in evaluating employee performance and counseling when needed. • Assist in determining and satisfying training needs and establish performance plans. • Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff. • Assist in conducting meetings to promote sales, product knowledge and client service Perform all other job related duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. High school diploma or GED required Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS 1. Microsoft Office suite CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Houston, TX

  • no content

Banking Center Manager

Location: On site at location listed in job posting. Schedule: Monday-Friday, 8:30 a.m.-5:15 p.m Summary If you're a natural leader and want to lead a team at a strong company with exceptional support, then you'll want to be one of our banking center managers! You will immerse yourself in the community, build and maintain client relationships, and oversee all banking center functions to lead your team's success. Key Responsibilities Include Business development of market area through proactive sales calls and networking to meet or exceed all consumer and business loans, deposits and fee income goals. Involvement in the local market/community through civic organizations or community groups. Ensure that personnel are trained and motivated to attain high quality customer service standards and profit goals through proactive sales. In conjunction with support groups such as retail administration for retail branch managers, develop, identify and implement activities within the branch market area. Ensure that appropriate staffing is maintained at all times to provide high quality customer service levels. Regularly monitor the efficiencies of production standards. Ensure that regulatory compliance standards are met. Responsible for controlling operational and administrative expenses. Responsible for resolving all customer service problems. Responsible for representing the company in a professional manner at all civic and community affairs. Qualifications Include Bachelor's degree 5 years of retail banking experience 1-2 years related experience or an equivalent combination of education and experience Experience with Microsoft Word, Excel, and Outlook As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Gateway, LA

  • no content

Market Investor Commercial Real Estate Portfolio Manager (LA and TX)

Location: On site at location listed in job posting. Summary Provides analytical and monitoring support for large commercial real estate loans including an independent analysis of the creditworthiness of customers and prospects. ESSENTIAL DUTIES AND RESPONSIBILITIES The Portfolio Manager will be responsible for preparing comprehensive credit analyses on non-owner occupied commercial real estate loans that facilitate the credit approval process. The Portfolio Manager should have a thorough understanding of various types of lending facilities as well as commercial real estate product types (i.e. retail, office, multi-family, lodging, industrial, ALF/ senior living, etc.). In addition, the Portfolio Manager will be responsible for monitoring the real estate portfolio including, but not limited to, periodic review and analysis of financial information, identification of negative trends, and preparation of covenant checks in support of the commercial lending function. Market/ Investor CRE Underwriting Manager to provide production goals based upon needed level of supervision and complexity of deal flow. ROLES AND RESPONSIBILITIES - COMMERCIAL LOAN ORIGINATION PROCESSES Provide an analysis of real estate projects and spread financial statements as provided by Commercial Relationship Manager Prepare Loss Given Default and Probability of Default models for new and renewal opportunities Provide supporting documentation and participate in Deal Team meetings between Relationship Manager, Market Approvers and Credit Approvers Maintain responsibility for completion of the Credit Approval Package via the Commercial Credit Memo in nCinco and accompanying Credit Memo Narrative (as applicable) once engaged by Relationship Manager, and after receipt of Opportunity Memo explaining the request. Key items: Ensure deal structure and analysis is reflective of customer accepted term sheet and Deal Team meeting conclusions Work directly with the Relationship Manager to ensure accurate reflection of financial. Work directly with the Relationship Manager to ensure accurate preparation of Loss Given Default and Probability of Default models at time of new/renewal requests Review and analyze appraisals and/or market data relative to the request. Follow the Appraisal Reconciliation procedures for loans approved subject to receipt and review of the appraisal. Ensure coding is accurate Ensure recognition of Policy Exceptions including mitigants Include an approval recommendation with supporting commentary Ensure Credit Packages are submitted for approval in accordance with the appropriate lending matrix authority After approval, finalize Loss Given Default and Probability of Default models Upload final approved Credit Package and other supporting documentation used in underwriting into Attend client meetings with the Relationship Manager (when possible) Market/ Investor CRE Portfolio Managers are to adhere to Service Level Agreements as outlined in Workflow Procedures. ROLES AND RESPONSIBILITIES - PORTFOLIO MANAGEMENT Review monthly, quarterly and annual rent rolls, operating statements, etc. for progress, trends, issues, etc. Identify portfolio weaknesses and trends and alert Relationship Manager and Market/ Investor CRE Underwriting Manager to deteriorating portfolio conditions Prepare covenant checks as required by Loan Agreement and follow procedures for the handling of loans deemed to be "out of compliance." Update nCinco as covenant checks are completed and advance the days accordingly. Monitor progress on construction loans via inspection reports, progress relative to borrower projections, delays, etc. Prepare annual reviews Update Loss Given Default and Probability of Default models according to required due dates, upon completion of construction or as a result of changing conditions that impact the risk profile Proactively manage upcoming loan maturities and renewals working with the Relationship Manager Monitor past dues and overdrafts working with the Relationship Manager to resolve Ensure loans are coded correctly on the loan system once approved and booked. Ensure construction loans are correctly re-coded once a project is complete Once a loan is booked, ensure that the covenant definitions in nCinco match the requirements in the Loan Agreement. Review Loan Reviews and respond as appropriate to any noted deficiencies Ensure nCinco is updated with the appropriate documentation evidencing the monitoring of the portfolio according to the applicable procedures. Attend client meetings with the Relationship Manager (when possible) Attend portfolio review meetings with product partners ROLES AND RESPONSIBILITIES - OTHER All other duties as assigned SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor's degree (B. A.) from four-year college or university; 5-10 years related experience and/or training preferred (job grade (I-IV) will be determined based on years/ level of experience); Prior experience underwriting Commercial Real Estate loans is required. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite (including MS Excel and MS Word), facsimile machine, Copier, Scanner, Hewlett Packard 12 C Calculator (or equivalent), Financial Spreading Software. CERTIFICATES, LICENSES, REGISTRATIONS None About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Lafayette Square, LA

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Teller Float

Location: On site at location listed in job posting. Weekly Scheduled Hours: Monday - Friday, 9:00am - 5:00pm Summary: Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash. Essential Duties and Responsibilities: Operational efficiency Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures. Process deposits, withdrawals, transfers and loan payment transactions for customers. Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.). Assist in daily balancing and processing of ATM(s), including the processing of all entries. Assist in the verification of deposits in the night and lobby depository. Assist with the dual control vault responsibilities. Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Client experience Deliver excellent client experiences consistently and promptly resolve client issues effectively. Ensure an excellent overall client experience by assisting clients with select service needs. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service Identify cross selling opportunities and refer clients/prospects to the appropriate team. Promote bank products and services to further enhance client relationships. Compliance and risk management Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Perform all other job related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted. High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience. Computer and Office Equipment Skills Microsoft Office Suite In addition, 10-key calculator; coin counter. DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Maitland, FL

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Universal Banker

Location: On site at location listed in job posting Schedule: Monday through Friday; 8:30AM to 5:15PM Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management. Essential Duties and Responsibilities Sales and service Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services. Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs. Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts. Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns. Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate. Client experience Research and resolve problems and respond to client inquiries on account status. Deliver excellent client experiences consistently and promptly resolve client issues effectively. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency Assist banking center associates with all aspects of daily operations as needed, including audit controls. Assist banking center management with "on the job training" of new associates. Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Perform all other job related duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience. High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred. As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Mount Pleasant, SC

  • no content

Compliance Testing - Risk Compliance Officer Senior

Location : On site at location listed in job posting. SUMMARY The primary responsibility of this position is to conduct testing of all Products and Services to all applicable regulations in which Corporate Compliance has oversight responsibility. Must have a knowledge of all state and federal laws and regulations related to Consumer, Trust, and Commercial Compliance to be leveraged as part of other testing responsibilities. Must have transferrable skills that demonstrate the knowledge and ability to interpret and vet laws and regulations. The ability to analyze large sets of data in a timely manner. This job involves the exercise of discretion and judgment. Exhibits a sense of urgency, adheres to deadlines (both internal and those required by law) and meets department quality standards for accuracy and completeness of work. Participates in company wide project initiatives that expand and advance the Corporate strategy while ensuring processes/changes implemented are in compliance with all applicable laws and regulations; including but not limited to: new/expanded products, services, initiatives, systems, and marketing. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate with business partners to gather appropriate information to complete all required testing reviews. Must have a proficient level of knowledge of the various laws, regulations and rulings. Must be able to research and interpret the requirements of the regulations Proficient knowledge of banking products and services Exercise discretion and judgment identifying risk/control gaps that may have an adverse impact; and the ability to communicate issues and root causes effectively to the CT Director and the business unit. Responsible for consistent and timely completion of all assigned reviews, including SWAT reviews, with minimal supervision and corrections. Completion of assigned reviews includes but is not limited to developing or updating testing steps, preparing request letter, effectively communicating with management throughout the review, providing timely status and potential issue updates to the Compliance Testing (CT) Director, issuance of preliminary findings to management, reviewing management responses to determine adequacy This position requires the safekeeping and complete confidentiality of all customer transactions and information, including that of other bank personnel. Using sound judgement when communicating and discussing findings with the CT Director; and assisting the CT Director to ensure corrective action implemented satisfactorily addresses any issues noted. Maintaining necessary workpaper standards to meet the requirements of internal partners (Internal Audit) and regulatory agencies (FRB, CFPB, etc.). Assist with the coordination of information requests including preparation of requested items while maintaining a workload balance to ensure timely completion of all assignments Communicate as required with appropriate senior management and examiners concerning review findings and corrective action. Maintaining a commitment to continuous learning and developing knowledge and skills to competently and efficiently execute assignments. Proactively communicates with management when a deadline is in jeopardy of not being met. Must be proactive and take the initiative to assist with ad-hoc departmental projects and have the ability to maintain timely completion of assigned reviews while assisting with the ad-hoc departmental projects SUPERVISORY RESPONSIBILITIES No supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Bachelor (4-year college) degree Financial Institution experience required (4-6 years). Risk Management and/or compliance background required (2-4 years). Background in preparing for internal (Compliance Testing and/or Audit) and external (regulatory) examinations preferred. Accurate typing, spelling and grammar skills. Proficient with applicable computer software. Strong research, written and oral communication skills. Strong organizational and customer service skills. Ability to read and interpret legal documents and government regulations and work well under pressure. Proficient knowledge of Banking Products and Services required. Legal Background preferred. Must possess a high level of organizational skills, ability to multi-task and manage workflow, prioritize, adjust to changes, and follow-up. Must possess a high level of analytical, problem solving, and critical thinking skills. Must possess strong written, verbal, and interpersonal skills. COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Memphis, MS

  • no content