Healthcare

Senior Account Director, Tech & Start Up PR

Sunshine Sachs Morgan & Lylis is a leading global communications agency built to navigate the complexities of a hyper-connected world. We represent the icons and innovators shaping culture—from global heritage corporations and high-growth tech startups to the non-profits, creative legends, and visionary founders who define the global discourse. Our expertise spans the full cultural spectrum. We operate at the intersection of entertainment, social impact, corporate reputation, and consumer lifestyle, executing seamlessly across traditional media, social-first outlets, brand partnerships, and influencer ecosystems. Whether we are navigating complex crisis management, elevating advocacy campaigns, or launching global consumer brands, we are storytellers at our core. You may notice our digital presence is purposefully understated. While our clients are global household names, we believe the best work happens when the spotlight stays firmly on those we represent. We fly under the radar by design - preferring to let our campaigns, and our results, speak for themselves. If you're driven, intentional, and ready to do good, we're ready for you! The Role: Integrated Strategic Leadership: Architect 360-degree communications programs that bridge corporate reputation, consumer brand awareness, and executive thought leadership. C-Suite Counsel: Serve as a trusted advisor to founders, CEOs, and VCs. You are the steady hand during complex issues, providing thoughtful counsel that protects and elevates client reputations. Modern Storytelling: Produce high-impact, persuasive content—from sophisticated messaging and investor-facing materials to sharp media pitches and event submissions. Cross-Discipline Collaboration: Act as the hub for integrated accounts, partnering with experts in social media, paid media, design, and talent integration to build "speed-of-culture" campaigns for tech brands. Media Authority: Leverage a deep-rooted network of top-tier contacts at TechCrunch, WIRED, Forbes, CNBC, and beyond to secure placements that move the needle on a client’s bottom line. Team Growth & Mentorship: Direct and develop a team of high-performing executives. You are a career-builder who takes pride in coaching junior staff and driving team efficiency through consistent, constructive feedback. Business Development: Drive agency growth by leading new business pitches and identifying organic expansion opportunities within our existing roster. The Player-Coach Mentality: You lead the room but you aren't above getting in the trenches to ensure a project is delivered with meticulous attention to detail. Who You Are: The Tech Veteran: 10 years of experience in PR/Communications, with at least 4 years of direct people management. You understand the nuances of the VC landscape and capital markets. A Strategic Partner: You don’t just execute; you think outside the box to create impactful media moments and navigate the needs of financial stakeholders and thought leaders. The Nuanced Leader: You lead with high EQ and a calibrated ego. You know exactly when to drive the conversation forward with authority and when to serve as a strategic observer to let the best ideas—or the client—shine. Culturally & Digitally Fluent: You live in your browser and on your feed. You understand how social trends, digital communities, and brand partnerships can be leveraged to humanize complex tech. Exceptional Writer: You are fast, creative, and persuasive, capable of translating dense technical concepts into compelling human stories. Entrepreneurial & Driven: You thrive in an environment where you can build and scale a practice, always aiming to over-deliver rather than simply meet expectations. $110,000 - $130,000 a year Salary commensurate with experience plus bonus eligibility & benefits Benefits x Perks We go well beyond the benefits that you’re looking for like medical, dental, and vision plans, 401(k) with matching, annual merit-based bonuses, PTO, fertility, FSA for medical, childcare, and commuter expenses. Eligible employees at Sunshine Sachs Morgan & Lylis may access these benefits, along with many additional perks including, a flexible work schedule, Work from Anywhere program, Summer Fridays, Wellness Days, and a 4-week sabbatical or trip to celebrate select anniversaries. We love to socialize so, we have collaborative workspaces, some offices even have rooftops, celebrations, networking opportunities, and community volunteering. We frequently mark opportunities to listen, learn and act throughout the year (Juneteenth, Election Day, International Women’s Day, etc.). SSM&L is committed to diversity, equity, inclusion, and ability. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, identity and expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. There’s more! From day one, employees are carefully matched with a mentor to guide them on their path to success. Training and mentoring are a big deal here and since we are into promoting from within, we make sure to provide more than enough tools for you to learn and grow. We are proud to offer training throughout the year on topics for professional growth as well as personal growth. We have also developed a series of teaching workshops that are structured for each level of the company. Sunshiners also take love to take advantage of the monthly Meet the Industry series where industry thought leaders provide valuable insider info on how to work with them and their colleagues. J-18808-Ljbffr

  • Fairmont, CA

  • no content

Managing Director, MMRL

Job Summary The Manufacturing and Materials Research Laboratories (MMRL) at Purdue features state-of-the-art fundamental and applied research and education shared facilities for physical, digital and sustainable domain manufacturing, materials and designs. MMRL advances manufacturing on Earth and in Space through government and industrial research that advances collaborations across academic institutions, industries and foundations, accelerate tech transfer and transition for commercialization in manufacturing and attract top talent. As one of the first major outcomes of Purdue's new eXcellence in Manufacturing and Operations (XMO) initiative, MMRL focuses on manufacturing education, research and experimentation. Together MMRL and XMO are vital components of a renaissance in U.S. manufacturing, logistics and supply chains for resiliency – part of our nation's fresh commitment to revitalizing its industrial base, by linking physical, digital and sustainable manufacturing into a resilient, sustainable ecosystem that ensures jobs and national security. The Managing Director will support business development and external engagement; assist with large project and consortium management; supervise administrative staff; and manage communications, brand management, and marketing efforts. The Managing Director will work closely with the Director of MMRL to develop and execute strategic initiatives, support ongoing efforts, and ensure the smooth operation of the Laboratories’ unique research facilities and processes. This position offers a chance to make a meaningful impact at a prestigious institution known for innovation and research excellence. Join our community of lifelong learners and contribute your skills to this critical program. At Purdue, you'll find unrivaled pride and unlimited potential as we persistently pursue the next giant leap together. What You'll Be Doing: Director Support Support the Director of MMRL with near-, mid-, and long-term strategic planning, as well as day-to-day tactical execution of the shared research activity. Oversee, manage, and facilitate internal Laboratories programs (e.g., funding sustainability initiative, undergraduate research initiative, targeted student recruiting, industry education program, focused workshops, conferences, etc.). Supervision and Management Work closely with Center faculty to ensure technician times are appropriately being allocated to grants. Ensure recharge centers are effectively managed Provide overall supervision and management for key administrative staff. Participate in the administrative processes for human resource actions (hiring, professional development, promotions, terminations, disciplinary procedures, periodic reviews, and salary adjustments) to maintain effective operations. Set expectations and focus, assign duties, delegate responsibilities, evaluate activities, etc. Provide ongoing performance feedback, goal setting, and advancement/development plans for staff. Plan for future staffing needs. Provide timely communications to staff. Large Project and Consortium Support Support the ideation and execution of large, center-level research projects. As requested, provide high-level administrative support for the Manufacturing and Materials Research Laboratories (MMRL) and any additional industrial consortia that are established. Work with Director to facilitate and manage the expansion of existing facilities and/or the acquisition of large equipment; aid with space planning and safety. Business Development and External Engagement Work with Director to identify and pursue new business opportunities. Engage new and existing stakeholders. Support interactions with the Laboratory’s Purdue and Industrial Advisory Committee. Support fundraising and development efforts. Business Development and External Engagement Work with Director to identify and pursue new business opportunities. Engage new and existing stakeholders. Support interactions with the Laboratory’s Purdue and Industrial Advisory Committee. Support fundraising and development efforts. Other Assist the Laboratory Director with any emerging challenges to Laboratory operations. Represent the MMRL at events/functions the Director is unable to attend or in the Director’s absence. Lab user log and analysis, and lab safety. What We're Looking For: Education and Experience Master’s degree in business, technology, engineering, or related field Two (2) years of experience in project or program management, business development, operations, fund raising, or research administration required. Equivalent combinations of education and experience will be considered. Preferred: at least 4 years of related experience. Skills needed Strong communication skills; comfortable engaging leadership at peer institutions, small businesses, and large industrial companies. Strong organization and project management skills. Experience with strategic planning, programmatic execution, and assessment. Experience with business and/or research development and/or large proposal preparation. Understanding of budgeting and fiscal policy. Team building Who We Are: Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture. Additional Information Purdue’s benefits summary https://www.purdue.edu/hr/Benefits/ Purdue will not sponsor employment authorization for this position A background check will be required for employment in this position FLSA: Exempt (Not Eligible For Overtime) Retirement Eligibility: Defined Contributions immediately Career Stream Compensation Information: Management 3 Pay Band S075 Job Code20002823 Link to Purdue University’s Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php EOE Purdue University is an EO/EA University J-18808-Ljbffr

  • Lafayette, IN

  • no content

Global Audience Marketing & Programs Lead

Darktrace, a global AI-driven cybersecurity leader, seeks a strategic Senior Manager, Audience Marketing, to lead global customer marketing programs, events and targeted GTM initiatives that generate sourced pipeline for acquisition and expansion plays. You will design and execute customer programs across journeys, collaborating with marketing, product marketing, customer success to engage audiences and drive hypergrowth. Travel up to 30%. J-18808-Ljbffr

  • Mount Rainier, MD

  • no content

Sales Director - Microsoft

Job DescriptionRole Overview As a Director of Business Development, you will operate as a senior individual contributor within Publicis Sapient Microsoft Practice, responsible for driving net-new revenue and expanding strategic accounts aligned to the Microsoft ecosystem. This is a quota-carrying role, with primary accountability for originating, shaping, and closing large, complex digital transformation deals. You will engage directly with C-level stakeholders, lead end-to-end sales cycles, and build trusted client relationships that translate into long-term revenue growth. While you will collaborate closely with Microsoft field teams and internal go-to-market functions, your success will be defined by your ability to generate pipeline, convert opportunities, and consistently deliver against revenue targets. QualificationsSkills & Experience Significant experience in enterprise sales, business development, or client partner roles within technology, consulting, or digital transformation services Proven track record of consistently meeting or exceeding individual revenue quotas Demonstrated success closing large, complex enterprise deals (multi-million-dollar transformation programs) Strong ability to originate net-new business and engage senior stakeholders in new and existing accounts Experience managing end-to-end sales cycles in highly matrixed organizations Deep understanding of the Microsoft ecosystem, including Azure, Data & AI, and/or Dynamics 365, and how these solutions enable business outcomes Experience leveraging Microsoft co-sell motions and field relationships to drive pipeline and close revenue Strong commercial acumen, with the ability to structure deals, articulate value, and influence executive decision-makers Excellent communication and storytelling skills, with the ability to translate technology solutions into measurable business impact Set Yourself Apart With Experience converting Microsoft-influenced opportunities into closed revenue Familiarity with Microsoft commercial constructs, partner programs, and funding mechanisms to accelerate deal economics Background in cloud transformation, data platforms, AI/ML, or enterprise applications Established relationships within the Microsoft field sales or partner ecosystem Experience selling across industry verticals in large enterprise environments Join us in the brave pursuit of next. Publicis Sapient Additional Information Pay Range: $180,000 - $240,000 Flexible vacation policy time is not limited, allocated, or accrued 16 paid holidays throughout the year Generous parental leave and new parent transition program Tuition reimbursement Corporate gift matching program As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Your information will be kept confidential according to EEO guidelines. J-18808-Ljbffr

  • Schiller Park, IL

  • no content

Senior Principal Geologist

Senior Principal Geologist / Senior Technical Manager (P6) WSP is seeking a Senior Principal Geologist / Senior Technical Manager to join our Pacific Northwest Site Investigation & Remediation Team. This role is designed for a recognized technical leader with extensive experience in environmental investigation, remediation, regulatory strategy, and client advisory services. The successful candidate will serve as a trusted technical advisor for complex environmental projects involving contaminated sites, groundwater, sediment, and remedial actions. Working closely with clients, regulators, and multidisciplinary project teams, they will provide senior technical leadership, support strategic project pursuits, and help deliver innovative, practical solutions to challenging environmental problems. Based in Redmond, Washington or Portland, Oregon, this position offers opportunities to lead high-visibility projects throughout the Pacific Northwest and collaborate with WSP experts nationwide. Your Impact Technical Leadership and Subject Matter Expertise Serve as a senior technical expert and reviewer for site investigation, remediation, groundwater, and environmental compliance projects. Lead development of conceptual site models, investigation strategies, remedial alternatives analyses, and corrective action approaches. Provide technical oversight of complex environmental assessments and remedial programs under MTCA, CERCLA, RCRA, and related regulatory frameworks. Interpret complex environmental, hydrogeologic, geochemical, and regulatory data to support sound technical and business decisions. Deliver technical excellence through peer review and quality assurance of project work products. Client and Regulatory Advisory Services Serve as a trusted advisor to public- and private-sector clients on environmental liability, remediation strategy, compliance, and risk management. Maintain productive working relationships with federal, state, tribal, and local regulatory agencies. Support remedy selection, regulatory negotiations, permit compliance, and long-term site management decisions. Effectively communicate technical findings and recommendations to clients, regulators, stakeholders, and project teams. Project Leadership and Delivery Lead technical aspects of complex site investigation and remediation projects from planning through implementation. Collaborate with project managers to develop scopes of work, budgets, schedules, and technical approaches. Work closely with multidisciplinary teams including engineers, chemists, toxicologists, risk assessors, GIS specialists, and data managers. Support successful project execution while maintaining technical quality, safety, and client satisfaction. Business Development and Market Growth Leverage existing client relationships to support continued growth of WSP's Site Investigation & Remediation practice. Contribute technical leadership to proposals, interviews, and strategic pursuits. Identify opportunities to expand services for existing clients and develop new client relationships. Represent WSP at industry conferences, professional organizations, and regulatory forums. Mentorship and Knowledge Sharing Mentor junior and mid-level staff in technical practices, problem solving, and client service. Support development of future technical leaders within the organization. Promote collaboration, innovation, knowledge sharing, and continuous improvement across project teams. Required Qualifications B.S. degree in Geology, Hydrogeology, Environmental Science, or related discipline. 12 years of progressively responsible environmental consulting experience. Professional registration as a Licensed Hydrogeologist (LHG), Professional Geologist (PG), or equivalent credential. Demonstrated expertise with Washington MTCA, Oregon environmental regulations, CERCLA, RCRA, and associated regulatory programs. Significant experience leading contaminated site investigations and remedial actions. Strong technical writing, data interpretation, and communication skills. Proven ability to manage complex technical issues and client relationships. Experience working effectively within multidisciplinary project teams. Commitment to safety, quality, and professional excellence. Preferred Qualifications M.S. degree in Geology, Hydrogeology, Environmental Engineering, or related field. Recognized technical expertise in remediation, groundwater investigations, contaminated sediment, or environmental compliance programs. Established relationships with Pacific Northwest industrial, utility, municipal, state, or federal clients. Experience supporting large, multi-stakeholder remediation programs. OSHA 40-Hour HAZWOPER certification. History of successful proposal support and project capture activities. WSP Benefits WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. Coverage related to medical, dental, vision, disability, and life Retirement savings Paid sick leave Paid vacation (or other personal time) Paid parental leave Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. Compensation Expected Salary (all locations): $125,600 - $175,000 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law. About WSP WSP USA is the U.S. operating company of WSP, one of the world’s leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. WSP provides a flexible and agile workplace model while meeting client needs. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States. Notice To Third Party Agencies WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. J-18808-Ljbffr

  • Portland, OR

  • no content

Director of Education & Program Growth

At C2 Education, we believe in our students and their potential for greatness. We work hard every day to help students achieve their academic goals so they may attend the college of their dreams. We assist with multiple educational needs such as College Test Prep, AP Exam, College Essay, and College Admissions. In addition, we offer tutoring for K-12 and AP/Summer Boot Camps. Job Purpose: To provide overall leadership and management, ensuring high-quality educational services, student success, and center profitability. This role is responsible for driving student enrollment, managing center staff, maintaining operational efficiency, and fostering a positive and supportive learning environment. Key Responsibilities: Oversee the day-to-day operations of the Center, ensuring a smooth and efficient learning environment for students and staff. Develop and implement strategies to achieve student enrollment targets and revenue goals for the center. Manage and develop the center’s staff, including instructors and administrative personnel, providing training, feedback, and performance evaluations. Conduct student assessments and consultations to determine individual learning needs and develop personalized learning plans. Maintain regular communication with parents/guardians regarding student progress, concerns, and center updates. Manage center finances, including budgeting, expense tracking, and revenue reporting. Ensure the center adheres to C2 Education's curriculum standards, policies, and procedures. Maintain a positive and supportive learning environment that fosters student engagement and academic achievement. Build and maintain strong relationships with local schools and community organizations to promote C2 Education's programs and services. Stay current on educational trends and best practices to ensure the center provides high-quality instruction and support. Manage student scheduling and optimize classroom utilization. Handle student and parent inquiries and resolve any issues or concerns in a timely and professional manner. Maintain accurate student records and data. Contribute to the overall success of C2 Education by collaborating with other center directors and regional management. Perform other related duties as assigned. Schedule: Sessions are conducted after school hours to accommodate students and are typically Monday – Thursday 1:00 p.m. - 9:00 p.m. and Saturdays 9:00 a.m. - 5:00 p.m. Each location may vary. In addition to generous Incentive Compensation potential, this full-time role offers excellent benefits, including: Competitive medical, vision, and dental plans. All benefits are subject to applicable plan documents and policies. 401(k) plus a dollar for dollar match up to 4% contribution after three months of employment. Flexible Time Off (FTO) without a wait period. Free Short-term disability, Long-term disability, Basic Life and AD&D coverage. Employee discounts through PerkSpot. Employer referral program. Discounted tutoring hours. Qualifications Required Experience, Skills, and Abilities: Minimum of 3 years of experience as a Center Director or in a similar leadership role. Proven track record of successfully managing and leading a team. Demonstrated ability to meet or exceed enrollment and revenue targets. Experience with budget management and financial reporting. Excellent leadership, communication, and interpersonal skills. Strong organizational, time management, and problem-solving skills. The ability to build and maintain positive relationships with parents, staff, and students. Required Qualifications: Eligible to work in the United States without sponsorship. J-18808-Ljbffr

  • Hayes Valley, CA

  • no content

Senior Medical Science Liaison - Anti-Infectives (Remote US)

Azurity Pharmaceuticals, Inc. is seeking a Sr. Medical Science Liaison - Anti-Infectives based in Dallas or Houston. This US-based field role supports Medical Affairs with scientific exchange, KOL engagement, and trial support across the South Central territory. Extensive travel (up to 70%) within the US is required. The ideal candidate holds an advanced terminal degree and 2–3 years of relevant experience in clinical, fellowship, or industry settings, with strong communication and J-18808-Ljbffr

  • Highland Park, TX

  • no content

Chief Operating Leader - Premier Live Events

Kalamazoo Event Center is seeking a Chief Operating Officer to provide strategic leadership and oversee all activities across concerts, sports, and live events. You will drive guest experience, revenue growth, and operational excellence while leading venue operations, food & beverage, guest services, and partnerships. The role requires a proven track record in managing large-scale, revenue-intensive venues with strong leadership and collaboration skills to coordinate across Sales, Marketing, J-18808-Ljbffr

  • Marion Center, PA

  • no content

Fort Worth Sales Manager — Payments Leader & Growth

Wholesale Payments is seeking a Sales Manager in Fort Worth, TX to lead our sales team and drive financial success. This position offers a secure salary complemented by uncapped bonuses and long-term residuals. The ideal candidate will have proven experience in the payments industry and possess strong leadership skills. You will manage a team, develop sales strategies, and benefit from internal support to ensure success. Join us to build a stable future in a rewarding role. J-18808-Ljbffr

  • Fort Worth, TX

  • no content

Senior Director, Consumer Insights & Strategy

tms seeks a Senior Manager, Research & Insights to join our Global Consumer Strategy team. You will provide qualitative and quantitative research and insights across the organization, supporting packaging, strategy, and user experience. You will lead research projects end-to-end, define methodologies, manage budgets, and collaborate with senior leadership to drive business impact and client value. J-18808-Ljbffr

  • Schiller Park, IL

  • no content

Varsity Boys Golf Head Coach - Lead an Elite Program

Mid-Michigan Area Public Schools Consortium in Flint, Michigan is seeking a dedicated coach for their athletics program. The role involves leading a specific team while fostering student-athlete success through positive experiences and community engagement. Qualified candidates should have coaching experience, at least three years of experience with teenagers, and ideally hold a teaching certificate. This position emphasizes teamwork, communication, and effective management of sports equipment. J-18808-Ljbffr

  • Flint, MI

  • no content

Vice President, Digital Customer Experience

The Vice President, Digital Customer Experience is accountable for the strategy, performance, and evolution of Choice Hotels International’s digital customer experience ecosystem, spanning digital commerce, digital content, customer care, loyalty servicing, and digital support across the guest journey. This role sets the enterprise vision for how guests engage with Choice through the mobile app, mobile web, ChoiceHotels.com, and emerging digital platforms—from inspiration, shopping, and booking to servicing loyalty accounts, managing reservations, resolving problems with hotel bookings or stays, and receiving timely support when plans change. As a senior leader within the Marketing organization, the VP serves as the connective leader between brand, demand generation, loyalty, customer care, product, operations, and technology. The role translates customer needs and business priorities into a cohesive digital experience strategy that strengthens brand preference, increases direct channel contribution, improves service outcomes, and deepens customer relationships. The VP builds and leads a high-performing digital customer experience organization spanning Product Marketing, Digital Content, and Customer Care / Digital Servicing, while setting the strategy and vision that guide the Product Management and User Experience (UX) teams. This role will partner closely with the Product Management, User Experience and Engineering teams to align product priorities, experience design, content strategy, and delivery against the broader digital customer experience strategy. Success in this role is measured by sustained revenue growth, improved digital conversion, stronger loyalty engagement, higher customer satisfaction, better self-service and service-resolution outcomes, and the effectiveness of digital channels in supporting the full guest lifecycle. Responsibilities Define and evolve a multi-year digital customer experience strategy aligned to enterprise growth, brand, marketing, loyalty, customer care, and commercial priorities. Set the vision for the mobile app, mobile web, ChoiceHotels.com, and emerging digital experiences, ensuring each platform plays a clear role in the guest journey. Establish a guest-centric experience vision that connects inspiration, discovery, shopping, booking, loyalty engagement, reservation management, customer support, and post-stay engagement. Lead the strategy, management, and development of digital content, including hotel- and brand-specific content, to support inspiration, discovery, decision-making, booking, servicing, and post-stay engagement across the digital customer journey. Translate customer insights, business objectives, and service pain points into clear digital priorities, experience outcomes, and product roadmap inputs. Partner closely with Product Management, UX, and Engineering teams to translate the digital customer experience vision into product roadmaps, capabilities, priorities, experience requirements, and delivery plans. Provide strategic direction for UX design and research to ensure guest experiences are compelling, on-brand, intuitive, accessible, and conversion-optimized. Drive personalization strategies across the digital ecosystem by leveraging data, segmentation, behavioral insights, loyalty intelligence, and emerging AI capabilities. Influence product teams through clear strategy, outcomes-based priorities, strong cross-functional alignment, and disciplined prioritization. Commercial Performance, Engagement & Service Outcomes Own digital performance outcomes across direct booking revenue, partner-driven revenue contribution, digital loyalty engagement, and customer experience effectiveness. Maximize the return on marketing and digital investment by improving conversion, merchandising, personalization, self-service adoption, and digital funnel performance. Partner with Marketing, Loyalty, Revenue Management, Distribution, Customer Care, Advanced Analytics and Finance to optimize channel mix, traffic acquisition quality, lifetime value, and service-resolution economics. Establish and monitor KPIs for digital conversion, engagement, app and web performance, loyalty account servicing, issue resolution, customer satisfaction, and operational efficiency. Measure the impact of digital content quality, completeness, merchandising, and relevance on conversion, engagement, direct channel performance, and customer satisfaction. Customer Care, Service & Digital Servicing Set the strategy for how digital channels help guests manage loyalty accounts, service reservations, resolve booking issues, address stay-related problems, and receive support across the customer lifecycle. Partner with Customer Care, Operations, Loyalty, Brand, and Hotel-facing teams to identify recurring service needs and translate them into improved digital self-service, assisted-service, and escalation experiences. Advance digital servicing capabilities that reduce friction for guests, improve resolution quality, and create more seamless handoffs between digital channels and care teams. Champion customer listening, service recovery insights, and voice-of-customer feedback to identify experience gaps and prioritize improvements across app, web, mobile web, and care interactions. Ensure digital content supports service and self-service needs by making hotel, brand, reservation, loyalty, and stay-related information clear, accurate, actionable, and easy for guests to find. Organizational Leadership & Capability Building Build and lead a high-performing digital customer experience organization with the capabilities required to deliver modern, service-aware digital experiences and shape product-led outcomes through cross-functional partnership. Strengthen integration among marketing, product, UX, analytics, digital content, loyalty, and customer care teams to deliver cohesive, high-impact guest experiences. Establish clear operating rhythms, decision rights, performance metrics, and accountability across the organization. Develop talent and leadership capability in digital strategy, customer experience, product thinking, service design, analytics, and transformation leadership. Cross-Functional Partnership Partner closely with Marketing, Brand, Loyalty, Customer Care, Operations, Product, Engineering, Revenue Management, Distribution, and Finance leaders to align strategy, priorities, messaging, digital execution, and service outcomes. Collaborate with Product and Engineering to ensure platform capabilities support marketing agility, customer servicing, loyalty engagement, innovation, and scalable digital operations. Serve as a key member of the Marketing Leadership Team, shaping enterprise growth, guest engagement, customer care, and digital transformation strategies. Influence senior stakeholders and cross-functional partners to align resources and accelerate delivery of the digital customer experience vision. Digital Ecosystem, Platform Evolution & Innovation Set the direction for the evolution of ChoiceHotels.com, the mobile app, mobile web, and other digital platforms to deliver seamless, omnichannel guest experiences. Define how digital platforms enable real-time campaign execution, personalization, loyalty engagement, account servicing, reservation management, lifecycle communications, and scalable digital content delivery. Guide innovation efforts, including the application of GenAI and automation to marketing, search, personalization, digital servicing, customer care, and problem resolution. Ensure the digital ecosystem is designed to support both enterprise growth and customer experience excellence across the full guest journey. Qualifications Employment Experience 15 years of experience in digital customer experience, digital commerce, digital marketing, product management, customer care, service transformation, or digital experience leadership. Proven accountability for large-scale digital revenue performance, customer engagement, and service-experience outcomes. Demonstrated success leading cross-functional initiatives across marketing, product, engineering, customer care, loyalty, operations, and commercial teams. Experience setting digital product, digital content, and customer experience vision for web, mobile app, mobile web, and service channels in partnership with Product Management, UX, Brand, Hotel-facing, and Technology teams. Demonstrated experience managing digital content strategy, governance, quality, and optimization, including hotel- and brand-specific content that supports commerce, servicing, and the end-to-end digital customer journey. Significant experience managing senior leaders and building high-performing organizations. Technical Skills Deep expertise in digital experience platforms, digital commerce, mobile app and web experiences, analytics, and customer experience optimization. Strong understanding of conversion funnel management, personalization technologies, customer servicing tools, loyalty account management, and service-resolution journeys. Familiarity with modern product management frameworks, agile delivery, service design, voice-of-customer programs, and data-driven decision making. Understanding of how AI, automation, and digital self-service can improve both customer experience and operational efficiency. SALARY RANGE The salary range for this position is $240,000 to $330,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP), as well annual awards of Choice Hotels International common stock through Choice’s Long-Term Incentive Plan (LTI Plan). Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45 countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver J-18808-Ljbffr

  • Scottsdale, AZ

  • no content