Sr. Quality Manager
Overview SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 8,150 people, including more than 2,300 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth. The Senior Quality Manager provides senior-level leadership and hands-on support to Quality teams across one large manufacturing site and multiple smaller sites. While the Integrated Management System (IMS) is owned by the Responsible Care® organization, this role serves as a critical Quality partner, responsible for quality investigations, customer complaints, CAPA effectiveness, performance metrics, and IMS audit execution. The Senior Quality Manager works closely with Responsible Care, Regulatory Affairs, Product Stewardship, and Operations to ensure robust system execution, consistent compliance, and sustained continuous improvement. Responsibilities Quality Support, Investigations, CAPA & Metrics Provide senior-level oversight and coaching to site Quality teams on customer complaints, quality incidents, and nonconformances. Ensure consistent, rigorous root cause analysis and the development of effective, sustainable corrective and preventive actions (CAPA). Review and challenge investigations and corrective and preventive actions (CAPA) to ensure effectiveness and sustainability, prior to organizational distribution. Lead and coordinate cross-functional projects to eliminate systemic issues and prevent recurrence of quality defects. Utilize OMNIS (SNF “ERP-like” system) to track and document customer complaint status and resolutions. Track, analyze, and report quality and IMS performance metrics; identify trends and systemic risks, including Cost of Poor Quality and Kaizen project completion. Generate statistical data for senior leadership, upon request. Administer the complaint closure verification process and reporting status during monthly sales meetings. IMS Auditing & System Assurance Lead and coordinate internal Integrated Management System (IMS) audits in alignment with ISO 9001, ISO 14001, and RC14001 requirements. Support external ISO, RC14001, customer, and corporate audits in partnership with Responsible Care. Identify, plan, and assign audits of critical procedures (field and desktop) using risk-based data analysis from Velocity incidents, investigations, Management of Change (MOC), and open action items. Ensure timely closure, verification, and effectiveness of audit findings and corrective actions. Participate in and oversee Quality Specialists during weekly field walkthroughs, with identified defects submitted as hazard observations in Velocity. IMS Support & Integration Act as a senior Quality partner supporting Responsible Care ownership of the Integrated Management System (IMS). Support the deployment, implementation, and ongoing effectiveness of IMS policies, procedures, forms, tools, and training. Ensure effective integration and alignment of Quality processes with Environmental, Health & Safety (EHS) and Responsible Care requirements. Regulatory Affairs & Product Stewardship Interface Partner with Regulatory Affairs and Product Stewardship to support product compliance obligations, including product formulations and Good Manufacturing Practice (GMP) standards for the manufacture and sale of cosmetic products. Support the implementation of RMS Product Safety and Product Stewardship requirements at the site level. Ensure effective change management and documentation practices are maintained to support ongoing regulatory and compliance commitments. Multi-Site Governance, Continuous Improvement & Engagement Provide coaching, development, and guidance to Quality and IMS personnel at satellite sites, with a focus on continuous improvement and consistent system application. Conduct site visits focused on audit readiness and investigation quality. Use metrics and audit results to drive improvement and support customer and leadership engagement. Deliver monthly updates to Business Unit management teams, including customized agreements, performance scorecards, and key quality indicators. Qualifications EDUCATION: Bachelor's Degree - in Chemistry, Engineering, or a related technical field. KNOWLEDGE, SKILLS, ABILITIES: Five years in a Quality Management Leadership role, with a team of direct reports. Ten (10) or more years of experience in chemical manufacturing or other regulated manufacturing environments. Strong working knowledge of ISO 9001, ISO 14001, and RC14001, with demonstrated experience implementing and sustaining management systems; Certified Lead Auditor strongly preferred. Demonstrated experience with investigations, CAPA, audits, and performance metrics. Proven expertise in conducting in-depth root cause analysis, using tools such as Fishbone/Ishikawa and Cause-and-Effect charting. Strong analytical and problem-solving skills with the ability to leverage data for effective, risk-based decision-making. Demonstrated ability to influence and collaborate across functions without formal ownership of the Integrated Management System (IMS). Ability to travel approximately 35-50% of the time to support satellite sites across North America and Canada. BENEFITS: Competitive Salary Medical Benefits Dental Benefits Vision Benefits Flexible Spending Accounts 401(k) Savings Plan Vacation Days Incidental Days Paid Holidays Life Insurance Short-Term Disability Long-Term Disability Tuition Reimbursement Employee Development & Training The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. *LI-SNF MON-SNF
