Customer Service Associate (Restaurant)
Crew Member The Crew Member assembles and presents completed treat orders, including stocking, cleaning, and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. Additionally, the Crew Member executes all kitchen operations, ensuring all prepared foods meet restaurant safety and health standards. Cook, assemble and wrap good items; stock all needed products and preparation materials in a clean and safe manner. Essential Functions - Communicate clearly, quickly, and politely with co-workers to ensure correct order is served to the customers. - Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately. - Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards. - Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer. - Clean work area, organize and stock needed items. Move various treat, paper, and cleaning items from other sections of building (or outside building) to immediate work area. - Control food production process. - Break down and clean chill area thoroughly every day as assigned by a manager or shift leader. - Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities. - Inform manager promptly of all problems or unusual matters of significance. - Perform other duties and responsibilities as requested by management staff or shift leaders. Qualifications - Must be at least 16 years of age - Quickly and accurately prepare food products following restaurant, health and safety standards and procedures quickly and accurately - Properly and safely operate and maintain restaurant equipment including grill, fryer, freezer, and other related cooking equipment while following all health and safety standards - Must have excellent customer service skills; exhibit good manners, proper personal hygiene, positive attitude, and promptness - Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift - Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, Stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area - Clean work area, organize and stock needed items. Move various food, paper, and cleaning items from other sections of building (or outside building) to immediate work area - Control food production process - Break down and clean grill area thoroughly every day as assigned by a manager or shift leader - Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities. - Inform manager promptly of all problems or unusual matters of significance. - Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. - Capability to stand for long periods of time. - Must be able to read order monitors. - Practice established food handling procedures and meet any local health regulations. - Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness. - Must be able to move and respond quickly to various requests and commands, read order monitors, and communicate clearly and effectively with customers and co-workers. - Must be able to work in and out of different temperature ranges. - Ability to handle raw, frozen, and cooked food products as well as products in and out of temperature danger zone (41-140F). Capability to stand for long periods of time. - Ability to lift, up to 50 pounds. - Practice established food handling procedures and meet any local health regulations. - Must be able to move and respond quickly to various requests and commands, read order monitors, and communicate clearly and effectively with customers and co-workers. For physical requirements of the position, please contact HR for the complete job description.
