Concierge Customer Service Representative

At Percepta, we bring first-class service across each market we support. As a Concierge Customer Service Representative working from home in Asheville, NC , you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing Do you have a passion for service and helping others? Our Concierge Specialists provide customized, easy, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyle, and preferences. In this role, team members are empowered to make decisions and think creatively - whatever is needed to drive customer loyalty. During a Typical Day, You'll • Own the customer experience from the very beginning to the end - build rapport and anticipate needs through authentic connection and curiosity with customers. Promptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. Understand the use of technology, scripts, and product knowledge. Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient professional manner. Provide recommendations to leadership regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues. Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products, and technologies. Partner with other vendors as necessary for troubleshooting and resolution. Research and resolve billing or payment issues. Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files. Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues. Recommend changes to departmental policies and procedures to improve support services provided to the customer, as needed keep the Supervisor informed of any issues as they arise. Attend team meetings, 1 on 1s, focus groups, and training sessions as scheduled. Handle additional projects and assignments as needed and fit individual skillset. What You Bring to the Role A High School Diploma (required); an associate or Bachelor's degree (preferred) Four (4) years of experience in training, public relations, sales, marketing, or customer service Experience with customer contact systems Must live within a commutable distance of Asheville, NC. What You Can Expect Starting pay rate of $17.50 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Strong customer service skills Experience with and appreciation for electronic devices and computers, along with a willingness and ability to quickly learn new technology Solid computer skills, internet-savvy, and experience using CRM software About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. LI-Hybrid

Maintenance Tech I

Job Summary Under limited supervision, set up, adjust, perform preventative maintenance, troubleshoot, repair, and maintain assigned equipment with responsibility for production and quality. Job Description Responsibilities: Perform preventive maintenance and routine inspections on assigned conveyors, automation, robotics and ancillary equipment as needed. Perform routine troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or more senior technicians as needed. Record all maintenance issues in maintenance log for each line. Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate and maintain accurate records of all operating logs for fire pumps, generators, HVAC equipment, and other facility systems that are tested on a routine basis. Perform root cause analysis of major downtime events. Assist maintenance mechanics in work that requires two people or when operational needs demand. Perform facility/building project work as assigned. Tasks include, but are not limited to, light bulb/ballast replacement, door repairs, furniture installation, ceiling tile replacement, carpentry duties, plumbing repairs and maintaining operation logs. ​Assemble and test equipment to verify correct operation and production. Analyze and record cause of production delays on daily production reports and initiate procedures to solve equipment malfunctions. Examine defects and analyze spoilage causes and, where possible, take corrective action and verify the corrective action has eliminated the problems. Required Experience: Education High school diploma or equivalent Work Experience 3 year of experience with conveyor, automation, or robotics equipment repair and maintenance Fundamental understanding of machinery/equipment Basic skill level in multiple computer software packages including Microsoft Excel Experience working with inputs, outputs, and PLC logic systems and ability to troubleshoot these systems - Willing to travel at least/up to 10% of the time for business purposes (within state and out of state). Physical Abilities:- Frequently move, lift, carry supplies/equipment up to 50 lbs and may have to occasionally lift up to 75 lbs Must be able to stand for minimum of 8 hours and up to 12 hours for up to 6 days a week. Must be willing to learn new equipment as it is brought on-line. Ability to continuously ascend and descend from ladders and stairs, work at heights and/or from a ladder, work from a lying down position, work with your hands above your head. Willing to operate material handling equipment (i.e. fork truck). Write documents and reports using writing instruments and computers Read information, often in small print (drawings) Follow appropriate safety procedures such as Lock Out/Tag Out, Arc Flash, etc. and use Personal Protective Equipment (PPE) while maintaining equipment, and ensure a safe work environment by eliminating potential equipment safety hazards Willing to travel at least/up to 10% of the time for business purposes (within state and out of state). Must be willing to work overtime as needed. Preferred Qualifications Associates Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, HVAC, or equivalent. Graduate of an apprenticeship program or hold current trade certification. At least 3 years of experience in a building maintenance position servicing a facility larger than 75,000 square feet. Physical activities necessary to perform one or more essential functions of the position: Ability to bend, twist, reach, push, lift for extended periods daily - Frequently move, lift, carry supplies/equipment up to 50 lbs and may have to occasionally lift up to 75 lbs Must be able to stand for minimum of 8 hours and up to 12 hours for up to 6 days a week Ability to continuously ascend and descend from ladders and stairs, work at heights and/or from a ladder, work from a lying down position, work with your hands above your head. Willing to operate material handling equipment (i.e. fork truck). - Write documents and reports using writing instruments and computers - Read information, often in small print (drawings) Follow appropriate safety procedures such as Lock Out/Tag Out, Arc Flash, etc. and use Personal Protective Equipment (PPE) while maintaining equipment, and ensure a safe work environment by eliminating potential equipment safety hazards Ability to work overtime and must be available for on-call requests as needed Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $26.00 - $37.75 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Lead Retail Customer Service Associate

POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES : (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Manages production flow to ensure all production orders are done right and on time Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management Sets up complex orders and performs multiple tasks at the same time Responsible for ensuring quality during and after production process Ensures communication among shifts Coordinates pick-up and delivery of customer orders May provide leadership to team members on an assigned shift Assists in the training of store team members Collates, sorts and organizes customer orders Operates the Point of Sale terminal (POS), handles financial transactions and makes change Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows instructions of supervisors and assists other team members in performing store functions Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures Secondary responsibility for coordination of all shipping related services and activities, to include: Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS : High school diploma or equivalent education 2 years of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS : Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 2 years of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected] . FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here .

Quality Control Specialist - 3rd Shift $1,500 Sign-On Bonus

Job Description Primary Responsibilities Implements Company and regulatory quality standards for product manufacturing. Performs, records, and evaluates chemical and physical tests necessary to control production processes or evaluate quality of in-process and finished goods. Audits and reviews product quality data according to existing procedures. Maintain compliant and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions. Reports deviation from quality levels and standard practice to immediate supervisor and shift foreman. Develops and implements quality control procedures. Develop or update procedures for capture, investigation, and documentation of product complaints. Investigate reports of product quality issues and ensure resolution in accordance with Company guidelines and regulatory requirements. Ensures that practices being used are in accordance with standard practice data. Provides technical assistance to department heads in project and experimental work. Identify all rejected material and assist in its reclassification and disposition. Provides technical support for experimental and project work by recording and correlating operating data and results. Recommends improvements in process, standard practices and product evaluation. Performs process audits as determined by operating procedures and job work practices. Other duties as assigned. Job Requirements Education/Experience: Bachelor’s degree (or equivalent) in metallurgy, chemistry or relevant field; five years of Quality Assurance experience and/or training, preferably in industrial manufacturing; or equivalent combination of education and experience. Knowledge of quality assurance terminology, methods, and tools. Excellent analytical, problem-solving, and decision-making skills. Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and Database software. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate. Flexibility to work different shifts or schedules as requested by management. Ability to work overtime as required by management.

Trailer Assembler

Trailer Assembler Skills and Abilities: Attention to detail and quality control. Ability to work as part of a team and communicate effectively. Basic math and measurement skills. Flexibility to perform multiple tasks in different areas of assembly. Ability to read and follow blueprints, work orders, and diagrams. Basic mechanical aptitude — understanding how parts fit and function together. Experience using measuring instruments such as tape measures, calipers, or gauges. Knowledge of safety procedures in a production or warehouse environment Ability to lift 50 lbs. or more and work in a physically demanding environment. 6:00am-4:30pm Monday - Thursday $14.00/hr Mesquite, TX 75149 Please send resumes to [email protected] and [email protected] All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status. All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3

Sanitation Manager - Polk

We are seeking a highly organized and detail-oriented Sanitation Manager to oversee the cleanliness and hygiene of our commercial bakery. As a Sanitation Manager, you will be responsible for maintaining a clean and safe working environment for all employees, adhering to industry sanitation standards, and ensuring compliance with FDA, SQF, HACCP, FSMA, and GMP standards. This position will report directly to the onsite Plant Manager and Regional Food Safety Manager. PRINCIPAL DUTIES AND RESPONSIBILITIES: Maintain clean work environment and sanitation workflow by following the Master Sanitation Cleaning schedule frequencies along with maintaining several sanitation programs and policies. Develop and implement sanitation policies and procedures to maintain a clean and safe environment in accordance with industry standards and regulations. Manage and oversee a team of sanitation staff, providing leadership and guidance to ensure efficient and effective sanitation operation. Conduct regular inspections of the bakery to identify areas that require cleaning and implementation of corrective actions to address any issues. Maintain sanitation supply inventory to ensure the necessary equipment and or needs of the department are met. Develop sanitation staff through communication, evaluation, coaching, and monitoring. Work directly with Pest Control Provider. Conduct or take part in weekly plant GMP audit inspection. Ensure compliance with all relevant regulations, including OSHA, FDA, and local health department requirements. Participate in the development of processes to minimize product safety incident exposure. Provide support to the other departments as needed. Participate in all customer audits, certification audits, and all regulatory visits. Oversee sanitation staff of 25 hourly union employees. Responsible for developing a working relationship with all departmental staff, other department heads, and any other appropriate Alpha Baking personnel as required. Primary shift will be 1st, but the role requires to be able to work different shifts when and if necessary. OTHER DUTIES AND RESPONSIBILITIES: Conduct all business dealings in a professional and courteous manner. Work with computers and software. Propose cost reduction strategies for facility. Support and implement new project ideas and designs. Maintains professional knowledge by attending company paid workshops. Other duties and projects as assigned. REQUIREMENTS: More than 5 years of sanitation experience in a food manufacturing environment HACCP and FSMA (PCQI) certifications are preferred. More than 3 years experience as an Assistant Manager or Supervisor is preferred. Personal Computer Skills - Proficient with MS Office Understands Good Manufacturing Practices. Experience in scheduling, training, and directing cleaning crews Understanding of the American Institute of Baking inspection procedures. PHYSICAL DEMANDS: Lifting, pushing, and pulling up to 50 pounds occasionally. Long periods of sitting/standing/walking. Frequent typing and working with a personal computer.