Food

Director, Consumer Product Management (New York)

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You'll Make Upside's consumer app is on a hypergrowth trajectory — scaling from millions of active users toward a much larger, mainstream audience. This role owns the consumer growth system end-to-end: conversion, retention, cross-sell, and organic user-to-user growth. You'll be accountable for the hundreds of product decisions, big and small, that shape how consumers experience Upside every day. You’ll bring a strong point of view on where the consumer growth strategy should go next, grounded in data, consumer insight, and rigorous prioritization. You’ll also raise the bar on quality and polish across the app, strengthening the reliability and trust consumers place in the product. And you’ll play a key role in growing how consumers use Upside across multiple everyday spend categories — gas, grocery, and restaurants — turning single-category users into multi-category habits. You’ll lead a team of consumer product managers and report directly to the CPO. What you'll do Own the consumer growth system — conversion, retention, cross-sell, and user-to-user growth over paid media Set and evolve consumer growth strategy, grounded in data, consumer insight, and rigorous prioritization Own the product decisions that drive quality, polish, reliability, and trust across the app Drive multi-category adoption — turning single-category users into engaged users across gas, grocery, and restaurant Build habit formation and frequency into the core product; balance supply/demand and unit economics Lead and grow a team of consumer PMs; scale the team with an AI-centric approach Partner with Design, Data, and Marketing to turn consumer insight into measurable product bets Competencies you'll need Track record owning consumer app growth through a hypergrowth curve, including the full growth system (conversion, retention, cross-sell, organic growth) Strong product judgment — high-quality, high-polish consumer experiences and disciplined prioritization Deep consumer app expertise; secondary marketplace expertise (supply/demand, unit economics) Experience building habit-forming products and driving adoption across multiple use cases or product lines AI-centric approach to scaling product management Experience leading a team of PMs (5-10) and growing PM talent 10 years PM experience; curious, hungry to grow, bias for progress over perfection Nice to have's Fintech, marketplace, or transaction-driven product background Experience designing for trust and credibility as a conversion lever Exposure to payments or financial-experience product work Who this is not for Someone looking for a purely visionary, blank-slate mandate — this role is about scaling and elevating a fast-growing consumer product, with real ownership over strategy within that mandate Someone who prefers managing large, layered organizations over staying close to the product and the team Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation: The U.S. base salary range for this full-time position varies by work location: Tier 1: NYC $256,000 - $278,000 Tier 2: Austin, Chicago, Washington, DC $233,000 - $253,000 In addition to base salary, this position is also eligible for equity and benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range for your location during the hiring process. LI-Hybrid LI-CO1 Benefits: Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO 10 paid federal holidays our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email [email protected]. This email is for accessibility accommodations only, it should not be used to submit job applications. J-18808-Ljbffr

  • Grand Central, NY

  • no content

Software Engineering Manager - AI-Driven Payments (O’Fallon)

Mastercard in O’Fallon, MO seeks an experienced software engineering leader to form a new Network Solutions team. You will supervise and coach a capable group, drive performance, and shape strategic tech decisions for high-availability payment systems. You will design complex integrations, mentor developers, and collaborate with business and IT stakeholders to deliver innovative switching solutions. Strong leadership and deep software engineering expertise are essential. J-18808-Ljbffr

  • O'Fallon, MO

  • no content

CIO for Enterprise AI: Scale, Security & Impact (Equity) (Redwood City)

C3 AI, a NYSE-listed Enterprise AI software company, seeks a strategic CIO to own global IT strategy, security, and operations. This onsite role in Redwood City reports to the CFO and leads IT across ERP/CRM, data systems, and cloud environments. The ideal candidate brings 15 years in IT leadership at a public tech company, with hands‑on AI/ML experience and strong governance. Join a high‑growth organization driving digital transformation. J-18808-Ljbffr

  • Portola Valley, CA

  • no content

Senior Federal Tax Controversy & Strategy Manager (Chicago)

Forvis Mazars LLP is seeking a seasoned Tax Controversy professional in Illinois to lead engagements before the IRS, resolving examinations and appeals. You will collaborate with cross-functional teams to deliver strategic tax advisory aligned with client goals. This role emphasizes leadership, mentorship, and growth within a nationally recognized firm that values collaboration and innovative problem-solving in a fast-paced environment. J-18808-Ljbffr

  • The Loop, IL

  • no content

Chief Advancement & Growth Officer (San Francisco)

COOP seeks a strategic Chief Development Officer to lead the fundraising enterprise and partner with the CEO on philanthropy. Based in San Francisco, you will design and execute a plan to grow revenue beyond $12 million annually by expanding relationships with foundations, major donors, and government partners. You will strengthen development operations, oversee forecasting and reporting to the Board, and build scalable systems to sustain COOP’s impact and mission. J-18808-Ljbffr

  • Mission District, CA

  • no content

Managing Director, Decision Modeling & Analytics (City of Rochester)

Job Summary The Decision Modeling & Analytics Managing Director is responsible for building out and managing a financial modeling and decision analytics service offering within BDO's Valuation & Capital Market Analysis practice. In this role the Managing Director will be responsible for creating the go-to-market strategy for client acquisition, developing the internal processes required for successful project execution, and acquiring the resources necessary for a sustainable business model. Job Duties Designs and implements the strategic plan to build a Decision Modeling & Analytics service offering Leads a team of professionals in the execution and delivery of engagements Works with team members at all levels to identify needs from a financial modeling and decision analytics perspective Enhances modeling techniques and capabilities as the analytical landscape evolves Executes business development plan in conjunction with the VCMA segment leader Builds relationships with key executives and stakeholders in support of growth of the service offering Identifies how to work with Alliance Firms and coordinate with international firms as appropriate on opportunities as they arise Champions a culture of innovation, continuous learning, and excellence Other duties as required Supervisory Responsibilities Supervises the execution of the service line strategy - from identification of opportunities through client delivery Supervises day-to-day workload of staff on assigned engagements and reviews work product/client deliverables Ensures staff are trained on all relevant databases, financial models, and software platforms Evaluates the performance of staff and assist in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and complete performance evaluations for staff Acts as Career Advisor to staff, as appropriate Qualifications, Knowledge, Skills, and Abilities Education Bachelor's Degree in Finance, Accounting, or Economics, required Master's Degree in Business Administration, preferred Experience Fifteen (15) or more years of financial modeling and decision analytics experience at a global consulting/Big 4 accounting firm or a national role at a small to mid-sized form required Significant experience in business analytics, corporate finance, valuation, or financial accounting, required Demonstrated history in leading and managing team members License/Certifications CFA, CPA, or valuation credential, preferred Industry credential in financial modeling, preferred Software Proficient in the use of Microsoft Office Suite, specifically Excel, PowerPoint and Word, required Other Knowledge, Skills & Abilities Superior verbal and written communication skills Superior financial modeling skills including: 3-statement financial forecasting, scenario analysis, trend analysis, variance analysis, and other strategic decision analytics Excellent analytical, problem-solving, and root cause determination skills Solid organizational skills, especially the ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Ability to work in a deadline-driven environment and handle multiple projects simultaneously Ability to manage a team of professionals and delegate work assignments as needed Capacity to build and maintain strong relationships with internal and client personnel Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel Executive presence and ability to act as primary contact on assigned engagements Ability to successfully interact with professionals at all levels Ability to travel within the US and internationally, as required Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $280,000 - $350,000 Colorado Range: $280,000 - $350,000 Illinois Range: $280,000 - $350,000 Maryland Range: $280,000 - $350,000 Massachusetts Range: $280,000 - $350,000 Minnesota Range: $280,000 - $350,000 New Jersey Range: $280,000 - $350,000 NYC/Long Island/Westchester Range: $280,000 - $350,000 Vermont Range: $280,000 - $350,000 Washington Range: $280,000 - $350,000 Washington DC Range: $280,000 - $350,000 J-18808-Ljbffr

  • Rochester, NY

  • no content

General Manager Throttle & Swing (Westwego)

NOLA Motorsports Park is a premier motorsports facility located in New Orleans, Louisiana. With state-of-the-art racing tracks, event spaces, and a range of amenities, we provide unparalleled experiences for motorsports enthusiasts, corporate clients, and event organizers alike. We are committed to delivering exceptional service and fostering a vibrant community around motorsports. Job Description: NOLA Motorsports Park is seeking a dynamic and strategic leader to fill the role of General Manager of our Throttle & Swing entertainment center. The successful candidate will be responsible for overseeing all aspects of our operations while driving business growth and development initiatives. This role offers a unique opportunity to make a significant impact, and create an amazing guest experience. Key Responsibilities: Key Responsibilities Oversee day-to-day operations across all Throttle & Swing amenities — go karting, mini golf, arcade, event spaces, food & beverage, and outdoor social areas — ensuring the highest standards of customer service, safety, and efficiency. Build, document, and deliver a comprehensive customer service training program that every employee completes; customer service is the top priority of this role. Develop, implement, and continuously refine standard operating procedures and departmental process documents to optimize performance and streamline operations. Own the annual budget, revenue goals, and P&L for Throttle & Swing; track performance against targets and report results to the CEO/ownership. Identify and pursue new business opportunities, marketing initiatives, and sales/outreach efforts to drive revenue growth and expand market reach. Collaborate with department heads to coordinate activities across track/attraction operations, maintenance, hospitality, F&B, events, and administration. Recruit, hire, train, and retain seasonal and full-time staff; manage scheduling, performance feedback, coaching, and corrective action as needed. Ensure proper inventory management and asset readiness across all attractions and retail/F&B operations to meet quarterly and annual sales goals. Review, interpret, and apply applicable laws, policies, and regulations to ensure compliance and safety across all Throttle & Swing operations. Build and lead a dynamic, high-performing team; foster a positive, energetic culture and provide ongoing mentorship and professional development. Set clear goals and expectations for department heads and staff, providing regular statistical and performance feedback. Represent the Throttle & Swing brand in the local market, building relationships with community groups, corporate clients, and event partners. Qualifications: Qualifications Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field; MBA or equivalent preferred. Proven track record of success in operations management and business development roles, preferably within the motorsports, entertainment, or hospitality industries. Demonstrated experience in developing and executing strategic business plans, driving revenue growth, and building strong client relationships. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team toward achieving common goals. Exceptional communication, negotiation, and presentation skills. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and challenges. Passion for motorsports and a commitment to delivering exceptional experiences for customers and stakeholders. J-18808-Ljbffr

  • Westwego, LA

  • no content

People Partner, DC Operations (New York)

About Fluidstack We exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don't share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it. About Fluidstack We exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don\'t share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it. We\'re singularly focused on delivering 10 to 100s of GWs of compute faster than anyone else, rethinking every layer of the stack. We acquire power, design and build data centers, and operate them - with teams spanning hardware and software. Speed and scale are our key differentiators. Come be a part of building civilization-scale infrastructure for AI. We hire people who care deeply about this problem space. If that is you, please apply! How We Operate Extreme ownership. Full autonomy. Own things end to end often taking on scope outside your core role without being asked to get things done. Velocity. We drive everything forward as fast as possible. First principles. Challenge every assumption. Zero analogy thinking, no egos, the best idea wins. Love of the game. The frontier of AI is the most interesting problem of our time. We put in long hours at high intensity to push the frontier forward. The People Team Examples of key problems the team is working on Build the people function from scratch, fast enough to keep up with 10x growth. We grew headcount 10x in the last year and we\'re not slowing down. You\'ll build the systems, programs, and team from nothing, and make them work before we outgrow them. Reinvent people operations around AI. Doing this by hand doesn\'t scale to a workforce growing this fast on a team this lean. You\'ll put AI at the core of how the function runs, so a small team supports many times its number. Own the culture and comms as the company scales. When a company scales this quickly, staying connected and aligned doesn\'t happen on its own. You\'ll own the internal comms, events, and rhythm that keep a multi-site team that\'s growing fast bound to a shared culture. Role Scope Partner with data center operations leadership across sites: org design, performance, and the people calls a 24/7 operation generates. Support site leaders on shift workforce management: scheduling models, fatigue, and retention. Run employee relations for a distributed hourly and salaried workforce, fairly and fast. Build people programs that work at a data center: onsite, shift-based, safety-adjacent. What We\'re Looking For The below is a starting point. We always make space for exceptional people, so if you don\'t fit this role exactly, tell us where you would. You\'ve been an HR business partner for operations, manufacturing, or field workforces. You\'ve handled employee relations cases end to end: investigation, documentation, resolution. You\'re credible with site technicians and VPs in the same day. You travel to sites and are more useful there than on video. Bonus: 24/7 shift environments. Multi-state employment law. Contractor conversions. Safety program partnership. We are committed to pay equity and transparency. Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Compensation Range: $178K - $232K J-18808-Ljbffr

  • Grand Central, NY

  • no content

Chief Operating Officer (COO) (Oakland)

About Jetty Extracts: Jetty Extracts is a premier cannabis extraction company that produces innovative products and world-class cannabis oils, headquartered in Oakland, CA. In 2013, Jetty Extracts began producing extracts and concentrates in San Diego, CA. Jetty is now one of the top extracts and concentrates brands in California. Starting with a few individuals committed to creating clean, refined cannabis concentrates by the beach, Jetty has evolved into a group of passionate professionals committed to becoming one of the world's most respected cannabis brands. While the last several years have seen Jetty grow exponentially, we continue to be committed to craft, working with small farmers, producing the cleanest and tastiest products, and contributing to our communities. As we do so, we continue to support the Shelter Project, the company's in-house compassion program that has been providing free cannabis oil to cancer patients since 2014. About the Role: The Chief Operating Officer (COO) is the executive leader responsible for Jetty's manufacturing, supply chain, and operational strategy, ensuring the company has the capabilities, systems, and leadership required to achieve its long-term business objectives. Reporting to the Chief Executive Officer, the COO provides strategic leadership across Jetty's manufacturing network, including production facilities in Oakland, CA and Albany, NY, as well as the company's third-party manufacturing partner in Denver, CO. The COO is accountable for ensuring the organization's operational capabilities, manufacturing infrastructure, innovation engine, and supply chain network support Jetty's long-term growth, profitability, product quality, and customer commitments. This leader establishes the operational vision, develops organizational capability, and drives enterprise-wide initiatives that improve manufacturing performance, supply chain resilience, capital efficiency, and execution across the network. As a key member of the Executive Leadership Team, the COO partners with the CEO and executive leaders to shape company strategy, advise on operational investments, and ensure manufacturing capabilities support Jetty's long-term business objectives. Key Responsibilities: Manufacturing Strategy & Operational Leadership: Provide executive leadership for Jetty’s manufacturing network while ensuring operational excellence, scalability, and long-term competitiveness. Establish and execute the company's manufacturing and operations strategy in alignment with corporate objectives. Lead operational performance across Jetty's manufacturing facilities and third-party manufacturing partnerships. Build a scalable operating model capable of supporting future growth, geographic expansion, and product innovation. Drive enterprise-wide operational excellence initiatives that improve efficiency, quality, service, and profitability. Ensure manufacturing capabilities remain aligned with commercial demand and strategic priorities. Buildout and Relocation of CA Headquarters: lead the planned relocation of Jetty's headquarters within California: Support the executive team in evaluating options that will better suit the growth plan for Jetty in California. Assist in the design and custom buildout of the space. Plan and oversee the relocation of all operations, while ensuring inventory remains healthy and minimizing operational hiccups. Ensure a successful winding down of operations at the current facility. Innovation, R&D & Scale-Up: Build and institutionalize a scalable innovation, research & development, and commercialization engine that supports Jetty's long-term growth, product leadership, and market expansion. Establish the strategic vision, structure, and operating model for Jetty's innovation, R&D, and commercialization functions. Develop a stage-gate innovation process that enables efficient product development, testing, commercialization, and continuous improvement. Create a repeatable framework for evaluating, prioritizing, and advancing innovation opportunities from concept through market launch. Partner with Product, Marketing, Strategy, Sales, and Manufacturing teams to translate consumer insights and business priorities into a robust innovation pipeline. Evaluate current manufacturing processes, equipment, and throughput to identify opportunities for innovation, automation, and scalability. Build the systems, talent, and capabilities required to support new product development, formulation innovation, process improvement, and technology evaluation. Develop and manage capital and operating plans required to scale manufacturing capabilities in support of future market expansion. Work with internal teams and external partners to design, develop, test, and implement new equipment, technologies, and production processes. Ensure successful scale-up and commercialization of new products and processes from concept through full production while maintaining quality, compliance, and operational efficiency. Establish innovation and R&D performance metrics, resource planning, and prioritization frameworks that maximize return on investment. Foster a culture of experimentation, learning, and continuous improvement that strengthens Jetty's competitive advantage and supports future market expansion. Supply Chain & Network Optimization: Develop a resilient, efficient manufacturing network that delivers consistent execution and supports long-term business growth. Provide executive oversight of production planning, procurement, inventory strategy, logistics, and manufacturing partnerships. Optimize manufacturing capacity, network utilization, and supply chain performance across all operating locations. Develop long-term capacity and capital planning strategies to support future growth. Strengthen strategic relationships with key suppliers and manufacturing partners to improve operational resilience. Financial Stewardship: Drive operational performance that strengthens profitability and creates long-term enterprise value. Own manufacturing and operations financial performance, including operating budgets, capital investments, and productivity initiatives. Identify opportunities to improve gross margin through operational efficiency, manufacturing optimization, and disciplined resource allocation. Establish operational performance metrics that provide executive visibility into business health and manufacturing effectiveness. Partner with Finance on long-range planning, forecasting, and investment decisions. Operational Governance, Quality & Compliance: Ensure operational integrity through disciplined governance, quality systems, and regulatory excellence. Champion operational governance that ensures consistent execution across all manufacturing locations. Maintain the highest standards of quality, compliance, product safety, and regulatory adherence. Establish enterprise-wide operating standards and accountability for operational performance. Proactively identify operational risks and implement strategies that strengthen business continuity. Executive Leadership & Organizational Development: Build an operational organization capable of sustaining high performance and long-term growth. Lead and develop the senior operations organization, including the Vice President of Operations, site leaders, supply chain functions, and innovation/R&D capabilities. Build organizational capability through leadership development, succession planning, and talent strategies that position Jetty for long-term growth. Partner with the Head of People to strengthen organizational design, workforce planning, and employee development across the manufacturing organization. Serve as a trusted member of the Executive Leadership Team, providing strategic guidance on operational performance, organizational capability, and business growth. Qualifications: Bachelor's degree in Engineering, Manufacturing, Operations Management, Supply Chain, Business Administration, or a related field required; MBA or advanced degree preferred. 15 years of progressive leadership experience in manufacturing, operations, or supply chain, including executive-level responsibility for multi-site operations. Proven success leading complex manufacturing organizations through periods of growth, transformation, and operational scaling. Demonstrated experience overseeing multiple production facilities and/or contract manufacturing partnerships within a regulated industry. Experience leading innovation, product commercialization, process scale-up, or R&D functions within a manufacturing environment. Strong financial acumen with experience managing operating budgets, capital investments, cost optimization, and operational profitability. Track record of building high-performing leadership teams and developing operational talent through coaching, succession planning, and organizational development. Experience driving Lean Manufacturing, continuous improvement, operational excellence, and change management initiatives. Strong understanding of production planning, quality systems, inventory management, supply chain strategy, and manufacturing network optimization. Exceptional executive communication, strategic thinking, and cross-functional leadership skills, with the ability to influence at the executive and Board levels. Experience in cannabis, consumer packaged

  • Philatelic, CA

  • no content

Director, Product Staff (Topeka)

Summary: Instagram is where over 3 billion people discover, create, and connect — and we've built one of the best consumer product teams in the industry to make that possible. Product Staff is how we build at Instagram: small, talent-dense teams of product builders, engineers, designers, and data scientists focused on creating amazing products directly. Beyond setting strategy, Members of the Product Staff create directional design, analyze data hands-on, and leverage AI tools to move faster with fewer handoffs. We are looking for product builders who value moving quickly and embrace AI-native product development. Required Skills: Director, Product Staff Responsibilities: Vision & Strategy: Is the primary driver for identifying and shaping transformative, long-term opportunities across multiple large Product areas or portfolios, setting vision and strategy that influences Meta’s broader organizational and industry direction. Generates buy-in and drives consensus across multiple organizations and senior leadership, bringing clarity and structure to highly ambiguous, company-level opportunities consistently demonstrates initiative and executes with minimal oversight, often setting new standards. Set the standard for critically evaluating when AI is (and isn't) the optimal solution across product portfolios. Champion AI-native strategies including comprehensive evals and data strategies that enable org-wide excellence. Leadership & Collaboration: Lead a team through the ideation, technical development, and launch of innovative products. Drive product development with a team of world‑class engineers and designers. Attract, build, manage, and develop a talented team of product staff and product leaders with a broad range of experiences, perspectives, approaches, and backgrounds—with emphasis on AI-native capabilities. Reimagine workflows, responsibly using AI tools to transform team velocity and capability at organizational scale. Foster a culture of rapid experimentation and learning that becomes a competitive advantage for the organization. Scale AI best practices (including responsible AI use), workflows, and artifacts across teams so organizational capability compounds over time. Structure an org effectively around the most critical priorities and goals, including the right mix of generalist Product Staff and specialist depth. Proactively increases the capacity of the effort through efficiency and recruiting. Own org-wide standards and company-wide quality oversight standards for how Product Staff engage with data, including when tool-generated output is trustworthy versus when specialist validation is required. Execution & Prioritization: Orchestrate complex execution across multiple teams and organizations by combining AI automation with strategic human oversight. Maximize efficiency in a constantly evolving environment where the process is fluid and innovative solutions are the norm. Technical / Analytical / Design: Set expectations for product technical capability, including use of AI-enabled tools to build products. Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction. Ensure teams understand system/architecture trade‑offs and how they impact user experience and business outcomes. Communication: Express complex and technical concepts at the right altitude, choosing the right medium and level of detail for executive, engineering, and cross‑functional audiences. Measurement & Impact: Define and analyze metrics that inform the success of products. Establish evaluation (evals) as a first‑class product practice across teams for AI‑powered experiences. Drive decision‑making through user insights, quantitative analysis, and AI‑accelerated experimentation. Minimum Qualifications: 12 years of experience in Product Management and/or Product Design 10 years of experience working collaboratively with engineering, design and user research teams 8 years of experience hiring, managing, and developing both individual contributors and senior leaders Critical thinking/analytical leadership experience Demonstrated proficiency using AI-enabled tools to build product artifacts at scale Experience developing and championing AI‑native strategies across organizations Experience presenting to senior executive audiences BA/BS in Computer Science or related field Public Compensation: $249,000/year to $323,000/year bonus equity benefits Industry: Internet Equal Opportunity: Meta is proud to be an Equal Employment Opportunity and Aff We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]. J-18808-Ljbffr

  • Topeka, KS

  • no content

Director, Salesforce CX Product Leader (Conshohocken)

Director, Salesforce CX Product LeaderPostulerlocations: Conshohocken, PAtime type: Temps Pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 22 août 2026 (Il reste 24 jours pour postuler)job requisition id: R2612709Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Role Summary: Lead the strategy, design, development, enhancement, and support of Salesforce-based business products and customer experience solutions, including customer service, self-service, digital engagement, and case management capabilities. The Director, Salesforce CX Product Leader partners closely with business leaders, customer experience teams, product owners, architects, and IT delivery teams to define product vision, prioritize investments, deliver business value, and continuously improve customer and associate experiences. The position is responsible for product lifecycle management, business process transformation, roadmap planning, solution delivery, and operational support for customer-facing Salesforce products and services. Primary Duties & Responsibilities: Strategy / Product Planning* Defines and executes the Salesforce Customer Experience Product Strategy, aligning with business objectives, customer engagement goals, and enterprise digital transformation initiatives.* Partners with business stakeholders, customer service leaders, product owners, UX teams, architects, and delivery organizations to define and prioritize product roadmaps.* Establishes strong partnerships with customer-facing business functions to identify pain points, opportunities, and innovative solutions that improve customer and associate experiences.* Leads product discovery efforts, including customer journey mapping, process analysis, user research, and Design Thinking workshops.* Develops business cases and recommendations that address customer experience improvements, operational efficiencies, business growth opportunities, and return on investment.* Drives adoption of modern product management practices, including customer-centric design, Agile delivery, continuous feedback loops, and outcome-based measurements.* Develops and maintains multi-year roadmaps for customer service, self-service, digital engagement, experience cloud, case management, knowledge management, and AI-enabled customer support capabilities.* Works with stakeholders to evaluate emerging Salesforce and industry technologies to enhance customer and employee experiences.* Creates communication and change management strategies to drive stakeholder engagement, adoption, and successful product deployment.* Establishes and tracks product KPIs, customer satisfaction measures, adoption metrics, service performance indicators, and value realization objectives.Product Definition / Business Process Management* Defines product vision, business capabilities, user personas, customer journeys, and success criteria for Salesforce customer engagement solutions.* Oversees the design and evolution of customer service and self-service business processes, ensuring alignment with business goals and regulatory requirements.* Leads prioritization of product backlogs, enhancement requests, defects, and technical investments based on business value and strategic objectives.* Collaborates with enterprise architecture and engineering teams to ensure scalable, secure, and maintainable solution designs.* Establishes governance processes for product design, feature prioritization, solution review, and business acceptance.* Defines and monitors business outcome metrics, including case resolution effectiveness, customer satisfaction, self-service adoption, digital engagement, and productivity improvements.* Identifies risks and dependencies impacting product delivery and customer experience and develops mitigation strategies.* Removes business and technical barriers that impact product delivery and customer outcomes by coordinating across multiple teams and stakeholders.Product Investment / Financial Management* In partnership with financial and business leaders, manages budgets associated with Salesforce customer experience products and initiatives.* Develops investment strategies and prioritization frameworks to maximize business value and customer impact.* Identifies opportunities to optimize solution costs while maintaining high levels of customer service and business performance.* Supports business case development for new products, features, and transformational initiatives.* Ensures financial accountability and value realization across the product portfolio.Product Portfolio & Roadmap Management* Maintains a comprehensive portfolio of customer service, self-service, and customer engagement products.* Defines product release strategies and coordinates delivery plans with development teams and business stakeholders.* Oversees product lifecycle management, including introduction of new capabilities, enhancement planning, retirement of legacy functionality, and technical modernization efforts.* Evaluates and recommends new Salesforce platform capabilities, AI solutions, and third-party applications that improve customer experience and operational efficiency.* Ensures alignment between product roadmaps, enterprise priorities, and customer needs.Product Delivery, Adoption, and Support* Oversees end-to-end product delivery from concept through deployment and ongoing support.* Ensures product requirements are clearly defined, documented, and translated into actionable delivery plans.* Partners with development and support teams to ensure successful implementation and adoption of business solutions.* Leads continuous improvement initiatives focused on customer satisfaction, associate productivity, digital experience, and operational effectiveness.* Reviews product performance regularly and recommends enhancements based on customer feedback, usage analytics, and business outcomes.* Serves as the primary escalation point for complex business issues impacting customer-facing products and services.* Ensures proper support models, knowledge management practices, and service processes are in place to sustain product success.Vendor / Partner Management* Manages relationships with Salesforce, implementation partners, consultants, and solution vendors to ensure successful delivery of product objectives.* Provides leadership in vendor selection, contract evaluation, statement-of-work development, and performance management.* Reviews partner delivery performance and drives corrective actions when necessary.* Ensures external resources align with organizational standards, product strategies, and quality expectations.People / Team Leadership* Provides direct or matrix leadership to product managers, business analysts, solution designers, UX specialists, delivery leads, and support teams.* Builds high-performing product teams focused on customer-centric thinking, innovation, and business value delivery.* Oversees workforce planning, talent development, succession planning, and capability building.* Promotes Agile and SAFe delivery practices while fostering collaboration across business and technology teams.* Coaches team members in product management, business process design, customer experience leadership, stakeholder engagement, and digital transformation practices.* Drives accountability, innovation, continuous learning, and a results-oriented culture.* Other duties as assigned. Experience and Educational Requirements: * Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field; advanced degree preferred.* Typically 10 years of progressive experience in product management, customer experience solutions, Salesforce delivery, or digital transformation.* 5 years of leadership experience managing product, business analysis, customer experience, or technology teams.* Extensive experience with Salesforce platforms, including Service Cloud, Experience Cloud, CRM solutions, digital engagement, customer service, and self-service capabilities.* Demonstrated success leading enterprise-scale customer experience and business transformation initiatives.* Experience managing budgets, business cases, vendors, and strategic technology investments preferred. Minimum Skills, Knowledge, and Ability Requirements: * Strong leadership, stakeholder management, and executive communication skills.* Deep understanding of customer service operations, customer experience design, self-service solutions, and digital engagement strategies.* Expertise in Salesforce product capabilities, including Service Cloud, Experience Cloud, case management, knowledge management, and omnichannel customer support.* Strong product management skills, including roadmap planning, backlog prioritization, business case development, and value realization measurement.* Experience applying Design Thinking, customer journey mapping, and user-centered design principles.* Strong understanding of Agile, SAFe, and product-centric delivery models.* Ability to translate complex business requirements into scalable and innovative technology solutions.* Strong analytical, problem-solving, prioritization, and decision-making capabilities.* Excellent written and verbal communication skills with the ability to influence senior business and technology leaders.* Proven ability to lead cross-functional teams through large-scale business and digital transformation initiatives.* Strong organizational skills with the ability to balance strategic planning and execution in a fast-paced environment. 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Global SAP Solutions Director - Strategy & Delivery (Chicago)

Parts Town is seeking a Senior Director, SAP Solutions to lead enterprise SAP implementations globally, ensuring alignment with business strategy and regulatory needs. You will drive end-to-end delivery, manage architecture and governance, and collaborate with senior stakeholders across divisions. You must demonstrate extensive experience in SAP projects (Order to Cash, S/4), with a strategic mindset and the ability to influence executive leadership. J-18808-Ljbffr

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