General Manager - United States (Maple Grove)

Key Responsibilities Business & Operational Leadership Own overall site performance across safety, quality, delivery, cost, productivity, inventory, employee engagement, and customer commitments. Lead daily, weekly, and monthly operating rhythms to ensure visibility to performance, timely issue escalation, and disciplined follow-through on corrective actions. Ensure standardization, consistency, and effective use of operating systems, management routines, and performance review processes across assigned site(s). Drive operational discipline, execution excellence, and accountability through clear priorities, measurable goals, and consistent leader standard work. Identify operational risks, capacity constraints, resource gaps, and performance trends; develop proactive mitigation plans to protect customer delivery and business results. Strategy Execution Translate enterprise strategy into actionable site-level plans, priorities, KPIs, and communication rhythms that align leaders and employees around business goals. Lead continuous improvement initiatives that improve efficiency, yield, quality systems, flow, labor productivity, and overall operating performance. Support scaling efforts through process discipline, operational readiness, workforce planning, technology adoption, and effective change management. Partner with enterprise leaders to prioritize investments, capabilities, and resources required to meet current and future business needs. Communicate strategy, performance expectations, and progress in a clear, consistent way that builds alignment and accountability across the site. People & Culture Leadership Build, coach, and develop a high-performing cross-functional leadership team capable of delivering results through others. Set clear expectations for performance, behavior, communication, and accountability; ensure leaders consistently model company values and leadership standards. Strengthen employee engagement, retention, and workforce capability through effective communication, development planning, succession planning, and talent review practices. Ensure a strong safety-first, quality-driven culture where employees understand expectations, risks are addressed promptly, and accountability is visible at all levels. Lead through change with transparency, resilience, and practical problem solving, helping teams adapt while maintaining performance and customer focus. Cross-Functional Integration Partner with commercial, engineering, quality, finance, IT, HR, supply chain, and other functional leaders to ensure priorities, resources, timelines, and execution plans are aligned. Resolve cross-functional challenges that impact delivery, quality, cost, employee effectiveness, or customer commitments. Ensure alignment between site operations and enterprise priorities by proactively communicating risks, tradeoffs, opportunities, and resource needs. Facilitate effective decision-making across functions by clarifying ownership, escalating barriers appropriately, and ensuring actions are tracked to completion. Financial Accountability Manage site budget, cost controls, labor planning, capital needs, margin improvement initiatives, and financial performance against plan. Monitor key performance metrics, financial trends, and operating variances; ensure timely root-cause analysis and corrective actions. Partner with finance to develop forecasts, evaluate business cases, manage tradeoffs, and improve profitability while maintaining safety, quality, and customer commitments. Promote cost-conscious decision-making and operational efficiency without compromising compliance, employee safety, product quality, or long-term capability. Leadership Attributes Execution Excellence: Delivers consistent, repeatable results through disciplined operating systems, clear ownership, and strong follow-through. Enterprise Mindset: Balances site needs with broader company priorities and makes decisions that support sustainable growth. Functional Integration: Builds alignment across functions, removes barriers, and ensures teams work together to deliver business outcomes. People Leadership: Develops managers and frontline leaders, creates accountability, and builds a culture of engagement, inclusion, and performance. Customer Focus: Understands customer commitments and drives the organization to meet expectations with urgency, quality, and reliability. Problem Solving: Handles complex, multi-variable operational challenges using data, root-cause analysis, cross-functional input, and practical judgment. Education Bachelor’s Degree required; degree in Business, Operations, Engineering, Supply Chain, or related field preferred. Advanced degree, Lean/Six Sigma certification, or equivalent operational excellence training preferred. Experience 15 years of progressive leadership experience in manufacturing, operations, supply chain, engineering, or a relevant regulated industry. Demonstrated success leading a mid-sized site or multiple smaller locations with accountability for performance, people leadership, and financial outcomes. Strong track record of improving operational performance through continuous improvement, process discipline, cost management, productivity improvement, and quality systems. Experience leading cross-functional, matrixed teams and driving accountability across functions that may not directly report to the role. Experience operating in customer-facing environments where delivery, responsiveness, quality, and relationship management are critical to business success. Experience developing leaders, building succession strength, and improving organizational capability during periods of growth, complexity, or change. Capabilities Strong operational leadership and execution discipline, including the ability to translate priorities into clear plans, metrics, ownership, and results. Working knowledge of regulated environments, quality systems, and compliance expectations such as FDA, ISO, GMP, or comparable standards. Financial acumen in budgeting, forecasting, cost management, margin improvement, capital planning, and performance metrics. Ability to lead through change, scale operations, build organizational capability, and drive continuous improvement across people, process, systems, and culture. Strong communication and influencing skills with the ability to align senior leaders, functional partners, managers, and frontline employees. Data-driven decision-making capability, including the ability to interpret operational, financial, quality, workforce, and customer metrics to prioritize action. What You Should Know About Us ATL, headquartered in Springville, Utah, partners with medical technology Original Equipment Manufacturers, including eight of the top ten medical device companies, and has stable, long-standing relationships with its customers, supplying end‑product programs that last five‑to‑ten‑plus years. The Company currently works in the following markets: Interventional, Minimally Invasive, Electrophysiology, Electrosurgical, Patient Monitoring, and Imaging. The Company has global manufacturing capabilities, with locations in the United States, Costa Rica, Wales, China and Taiwan. Our Values Honesty: We are truthful, transparent, and fair, communicating openly and honestly; maintaining integrity by all standards. Excellence: ATL's excellence originates from our customer‑centric approach to business. We commit to consistently delivering superior quality products, services and results to exceed expectations. Accountability: We accept responsibility for our actions and hold each other accountable to create a collaborative environment. Respect: We approach our work with humility, recognizing the value each person brings regardless of their views and/or opinions. Teamwork: Teamwork is essential to creating an innovative environment. Individuals with different backgrounds, ideas, and perspectives strengthen and improve ATL. What's In It For You Competitive salary Medical, Dental, Vision, and HSA plans. Life, AD&D, STD, LTD plans to help protect you and your loved ones. Generous 401k plan with Employer Match. Paid Holidays, PTO, and other leave programs to support your time off needs. EEO Statement ATL Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. J-18808-Ljbffr

Vice President, Content Design & Production (Oregon)

Job Overview Coursera is in search of a dynamic Vice President of Content Design and Production who brings a seasoned background in scaling high‑quality content design and production operations. The ideal candidate will have a proven track record of leading large‑scale projects in a fast‑paced environment and will be adept at using advanced technologies, including AI, to enhance content engagement and performance. This leadership role demands a blend of strategic vision and practical expertise in managing global content development and procurement strategies. Responsibilities Scale Design Services Architect and refine scalable processes and systems that empower content creators through advanced self‑service tools and resources. Elevate the design standards of our platform to improve user interaction and educational outcomes, utilizing the latest in design thinking and user experience strategies. Content Production Lead the expansion of our content production capabilities to handle increased volumes without compromising on quality, ensuring that all projects align with our educational standards and are delivered on time and within budget. Develop a metrics‑driven approach to assess production efficiency and quality, implementing continuous improvement strategies to enhance throughput and content value. Strategic Procurement Craft and execute a global procurement strategy that optimizes our network of content designers, production houses, and third‑party catalogs to support scalable growth. Leverage international markets to ensure a cost‑effective and high‑quality content creation process, establishing Coursera as a leader in global educational content offerings. AI Implementation for Strategic Growth Spearhead initiatives to integrate AI into the content lifecycle, from design to production to analysis, to drive content performance and learner engagement. Collaborate with Coursera's Data Science and Product teams to develop new tools that predict content trends and learner needs, ensuring Coursera stays ahead of the genAI‑powered educational technology curves. Leadership and Team Development Lead, mentor, and steer a talented multi‑disciplinary team of designers, producers, strategists, and content professionals, fostering a culture of creativity, innovation, excellence, and accountability. Set clear team goals, establish key performance metrics, and conduct regular evaluations to ensure individual and team success, driving continuous improvement throughout the organization. Develop and implement robust training programs and valuable career development opportunities to nurture talent, enhance expertise, and support succession planning within the team. Through effective leadership, create a positive and innovative team environment that encourages the team to deliver high‑quality work and continue to grow professionally. Basic Qualifications Leadership in Content Production and Design 12 years of professional experience in content production and design, with a significant portion in a leadership role managing large‑scale projects in the education technology or digital media industry. Operational Scaling and Team Management Proficiency in streamlining workflows and optimizing operational processes to enhance efficiency and scalability. Strong Leadership and Collaboration Proven ability to lead teams, influence stakeholders at all levels, and drive collaboration across functions and geographies. AI Application in Content Creation Expertise in leveraging artificial intelligence tools and technologies to enhance content creation processes and drive performance improvement. Procurement Strategy Development: Experience in developing and executing procurement strategies tailored to meet global operational requirements. Communication and Negotiation Skills Exceptional communication and negotiation abilities in managing relationships with high‑level stakeholders. Entrepreneurial Mindset and Adaptability: Proven ability to thrive in a fast‑paced, dynamic environment by quickly adapting to changing circumstances and market trends. J-18808-Ljbffr

Associate Director, Global Sales Analytics Engineering - Business Decision Intelligence (Franklin Lakes)

We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Role Summary The Associate Director, Global Sales Analytics Engineering Lead is the senior people leader responsible for the strategy, delivery, and continuous evolution of the commercial analytics semantic layer and business intelligence engineering function. This role owns the enterprise vision for how commercial sales data is modeled, governed, and consumed by business users globally — and builds the team, operating model, and platform capabilities required to deliver governed, scalable, and trusted analytics at scale. A defining priority for this role is leading the transformation of the commercial analytics function from reactive, dashboard-centric reporting to a proactive, AI-ready analytics model — where governed data products, predictive signals, and intelligent alerting replace static reports as the primary vehicle for commercial insight delivery. This leader will champion the architectural and cultural shift required to move the organization from answering yesterday's questions to anticipating tomorrow's decisions. As a member of the commercial analytics leadership team, this role partners directly with peers across Commercial Data Product Strategy, Decision Science & AI, Data Engineering, and IT to shape the enterprise data and analytics platform roadmap. The Associate Director leads a team of JG3–JG5 analysts and senior individual contributors, setting performance expectations, developing talent, and creating a culture of technical craftsmanship, stakeholder focus, and continuous improvement. Key Responsibilities Team Leadership & Organizational Development Lead, manage, and develop a high‑performing team of Analytics Analysts (JG3–JG5) and senior individual contributors across semantic layer engineering and BI development disciplines. Set clear performance expectations, provide ongoing coaching and feedback, and conduct formal performance and development reviews for all direct reports. Own team hiring, onboarding, and workforce planning in partnership with HR and analytics leadership, ensuring the team has the skills and capacity to deliver on the roadmap. Build a team culture of technical excellence, accountability, stakeholder orientation, and continuous improvement. Represent the analytics engineering function on the commercial analytics leadership team, contributing to cross‑functional strategy, prioritization, and organizational decisions. Enterprise Semantic Layer Strategy & Governance Define and own the enterprise semantic layer strategy for commercial sales analytics — establishing the long‑term vision for how business metrics, dimensions, and hierarchies are governed and consumed globally. Set the direction for semantic layer architecture across tooling platforms, ensuring scalability, consistency, and alignment to enterprise data governance and access control standards. Serve as the ultimate authority on semantic layer design trade‑offs, resolving escalated conflicts between business metric definitions and physical data model constraints. Partner with Commercial Data Product Strategy to co‑own the enterprise business glossary, metric registry, and commercial KPI framework. Lead cross‑functional governance forums to align commercial stakeholders, data engineering, and enterprise architecture teams on metric definitions, calculation methodologies, and data lineage. Global Self‑Service Analytics Operating Model Own the global self‑service analytics operating model — defining the standards, tooling, enablement programs, and governance processes that allow commercial users across all Regions and Business Units to access governed insights independently. Define self‑service maturity frameworks, adoption KPIs, and investment priorities, using data to demonstrate business value and guide platform decisions. Champion data literacy across the commercial organization through executive‑level enablement programs, community of practice initiatives, and structured user education. Drive the elimination of bespoke reporting by leading the design of modular, reusable analytics asset libraries that accelerate insight delivery at scale. Analytics Platform & BI Engineering Excellence Lead the evaluation, selection, and adoption of semantic layer, BI, and analytics platform capabilities in partnership with IT, Data Engineering, and enterprise architecture teams. Establish and enforce BI development standards, design systems, component libraries, and UX/UI principles that ensure consistent, high‑quality analytics experiences across the commercial organization. Ensure all semantic layer assets and BI deliverables meet data governance, privacy, access control, and regulatory compliance requirements. Drive continuous improvement of platform performance, semantic layer health, and report reliability through structured operational reviews and engineering best practices. Agentic AI Development & Training Define and drive the enterprise strategy for agentic AI integration within the commercial analytics platform, establishing the vision for how AI agents consume, generate, and augment governed semantic layer assets. Lead the architecture and governance of AI training data programs, ensuring commercial analytics outputs used for model development meet quality, lineage, and compliance standards. Partner with Decision Science & AI and enterprise architecture teams to define reference architectures for agentic AI workflows embedded in commercial reporting, forecasting, and decision intelligence use cases. Establish enterprise‑wide standards for prompt engineering, AI output validation, and human‑in‑the‑loop governance across commercial analytics agentic workflows. Represent the analytics function in senior cross‑functional forums on AI platform strategy, contributing to investment decisions, risk governance, and responsible AI frameworks. Mentor JG3 and JG4 analysts in agentic AI development and training practices, fostering a culture of responsible, governed AI adoption within the commercial analytics team. Track and assess the maturity of agentic AI capabilities across the commercial analytics ecosystem, defining roadmap priorities and success metrics that align to enterprise AI strategy. Transformation from Reactive Reporting to Proactive, AI‑Ready Data Products Own and drive the strategic transformation of commercial analytics from reactive dashboard reporting to proactive, AI‑ready data products — establishing the vision, roadmap, and delivery model for this multi‑year capability shift. Redesign the analytics asset portfolio to prioritize intelligent, event‑driven data products that surface insights, anomalies, and recommendations proactively — reducing reliance on manually‑queried dashboards and static reports. Partner with Decision Science & AI teams to architect semantic layer and data product foundations that are consumption‑ready for machine learning models, predictive analytics, and AI‑generated insights. Define and enforce data product standards — including freshness SLAs, semantic consistency, access controls, and lineage documentation — that enable safe, scalable AI and analytics consumption across the commercial organization. Lead the commercial organization through the cultural and behavioral change required to shift from pull‑based report consumption to proactive, insight‑driven workflows, working closely with business leaders to drive adoption. Establish metrics to track the function's progress on the reactive‑to‑proactive transformation, including reductions in ad‑hoc report requests, increases in proactive alert adoption, and AI model consumption of governed data products. Executive Stakeholder Engagement & Strategic Influence Build and maintain trusted relationships with senior commercial leaders across Regions and Business Units, acting as a strategic analytics advisor and translating complex business needs into platform and capability investments. Represent the analytics engineering function in enterprise data strategy forums, contributing to platform investment decisions, vendor evaluations, and governance policy. Partner with the Decision Science & AI team to ensure semantic layer assets support AI model explainability, output visualization, and executive decision dashboards. Communicate team roadmap, delivery progress, and platform performance to analytics leadership and senior commercial stakeholders on a regular cadence. Qualifications Bachelor's degree in Business Analytics, Information Systems, Computer Science, Data Science, or a related field required. Advanced degree strongly preferred. Demonstrated experience leading or contributing to a transformation from reactive BI/reporting to proactive, AI‑ready data products — including data product design, semantic layer modernization, or analytics platform re‑architecture. 8 years of progressive experience in analytics, business intelligence, or data engineering, with demonstrated increasing scope and seniority. 3 years in a formal people leadersh

Principal Architect (Solutions and Automation) (Richardson)

Principal Architect (Solutions and Automation)Applyremote type: Remote/Hybridlocations: TX - Richardsontime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 31, 2026 (23 days left to apply)job requisition id: R0937960We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Summary The Principal Architect, Solution Engineering and Automation will be responsible for the business solution designs that include working at the business unit level developing the most advanced end-to-end solution architecture for highly complex and significant initiatives in partnership with key business and IT stakeholders. In this high-impact role, you will build a technology incubation function, identifying, developing, and launching innovative solutions that address critical business challenges, improve patient outcomes, and drive significant value for CVS Health.You will be at the forefront of emerging technologies, working closely with business leaders, technology teams, and external partners to shape the future of pharmacy benefits.*What you will do: Provide technology leadership, solution oversight, design reviews and guidance to ensure that the solution adheres to Solution Architecture Guiding Principles and standards while maximizing reuse of technology assets* In depth experience in performing Buy vs Build analysis based on the qualitative and quantitative analysis across the available options to provide a final recommendation based on the rationale* Actively lead and participate in the Architecture community to drive modernization opportunities for the advancement of PBM technology while keeping in mind the complexities of our IT landscape* Develop Reference architecture and implementation and provide leadership, coaching and guidance to App Dev, Technology Services and Solutions and EA to develop/assemble PBM-applicable reference architectures for cloud-native applications to be applied to PBM apps targeted for refactor and optimization* Advise and assist App development teams with technical roadblocks such as performance challenges within a solution in key strategic initiatives* Develop and maintain forward-looking technology roadmaps that anticipate industry trends and position CVS Health as a technology leader* Monitor technology developments across industries to identify opportunities for healthcare applications and competitive advantages* Architect solutions leveraging advanced AI/ML capabilities, including Generative AI, Computer Vision, Natural Language Processing, and Predictive Analytics* Design and implement automation frameworks that improve operational efficiency and reduce manual intervention* Evaluate and integrate cutting-edge development tools, platforms, and methodologies to enhance team productivity* Partner closely with business unit leaders, technology teams (architecture, data science, engineering), product management, and other stakeholders to drive innovation initiatives forward.* Mentor and guide junior architects and engineers in emerging technology adoption and best practices* Collaborate with product management, business stakeholders, and external technology partners to align innovation initiatives with business objectives* Establish centers of excellence for emerging technologies and lead knowledge sharing initiatives* Partner with academic institutions and technology vendors to stay at the forefront of technological advancement* Research, evaluate, and recommend adoption of emerging technologies including next-generation AI/ML frameworks depicting a forward-thinking technology strategy* Lead and personally conduct technology feasibility studies and develop proof-of-concept solutions and technology demonstrations for emerging technologies, creating tangible examples of potential business value* Present and demonstrate emerging technology capabilities to executive leadership, business stakeholders, and technical teams through compelling demos and prototypesRequired Qualifications 10 years in overall design/development experience including:* Extensive expertise in cloud platforms with over 7 years of hands-on experience, primarily in Google Cloud Platform (GCP), with solid experience in Azure and familiarity with AWS, including advanced services like serverless computing, container orchestration, and cloud-native databases* Technical skills in the following areas: Enterprise Level Platform Service and Integration* Expert in Software Architecture/Design patterns especially Domain Driven Architecture and Microservices, high-level and low-level architectures, technology best practices, technical debt reduction and modernization initiatives.* Proficiency in Security, Automation and Observability along with a working knowledge of IT operations* Experience in enterprise development tools, SDLC methodologies and Observability platforms* Experience working with technologies that serve as integration layers between modern applications and legacy infrastructure, leveraging streaming platforms like Apache Kafka, Apache Pulsar, or similar* Proven success influencing major technology decisions and collaborating with leadership and engineering teams* Proven experience in automating complex processes and building intelligent automation frameworks. Experience in implementing RPA (Robotic Process Automation) solutions using platforms such as UiPath and Automation Anywhere* Strong presentation and demonstration skills with ability to communicate complex technical concepts to diverse audiences* Experience mentoring technical teams and driving adoption of new technologies across large organizations* Proven ability to work collaboratively with business stakeholders to translate emerging technology capabilities into business value Preferred Qualifications * Health Care Industry domain knowledge and understanding of healthcare technology challenges and opportunities* Experience with healthcare data standards and regulatory compliance requirements* Knowledge of digital health trends and emerging healthcare technologies* Comprehensive knowledge of storage technologies (SQL/NoSQL) and caching solutions* Skilled in building high-performance cloud-native solutions* Speaking experience at technology conferences and industry events* Participation in open-source projects and technology communities* Experience with design thinking methodologies and innovation frameworks Education Bachelor Degree in Computer Science or related field or equivalent experience Pay Range The typical pay range for this role is:$144,200.00 - $288,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‐time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‐being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 07/31/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. J-18808-Ljbffr

General Manager (Hayward)

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time. At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team! The Role Crafty is seeking a General Manager to manage market operations in the Bay Area. The General Manager is the P&L owner for their market, directly overseeing Client Operations and Fulfillment to drive exceptional service delivery and operational efficiency. As the most senior operator in the market, this individual is both a strategic thinker and hands‑on leader—responsible for scaling our operations, elevating client experience, and ensuring the success of our frontline teams. The General Manager will frequently engage cross functionally with every department outside of Operations, including People, Revenue, Finance, Product, and Technology. Required Attributes Business Leadership & Operational Ownership P&L Ownership – Acts as the GM and business owner for the market, with full accountability for market-level P&L. Drives growth, efficiency, and margin expansion by managing costs and unlocking new opportunities. Data-Driven Decision Making - Analyzes business data to extract actionable insights, using key performance metrics to drive data-informed decisions, adapt workflows, and make strategy shifts. Operational Excellence – Directs all local operations with a founder-like mindset, ensuring a high-performance bar across fulfillment, logistics, and service delivery. Strategic Market Operator – Thinks end-to-end to optimize every aspect of market performance, from location operations to client experience, always aligning with company-wide goals. Cross-Functional Execution Partner – Collaborates seamlessly, serving as the connective tissue between field operations and centralized support. Builder & Leader of High-Performing Teams – Attracts, develops, and retains talent in a competitive environment. Instills a culture of accountability, trust, and continuous improvement. Hands-On People Manager – Balances strategic leadership with frontline visibility. Builds team culture while managing day-to-day performance and coaching up emerging leaders. Empathy Meets Ambition – Sets ambitious targets while maintaining deep care for team morale, career growth, and long-term development. Execution & Growth Mindset Bias for Action – Moves fast and iterates, solving problems creatively and decisively, even with imperfect information—essential in a fast-scaling, VC-backed environment. Comfort in Ambiguity – Thrives amid change and complexity. Doesn’t wait for perfect systems to take initiative or make decisions. Relentless Optimizer – Constantly questions “what’s working,” “what’s scalable,” and “what’s next,” applying a test-learn-scale approach to improve processes and outcomes. Client-Centric Orientation Client-First Mentality – Makes decisions through the lens of client experience and value. Champions service design that is proactive, intuitive, and empathetic. Experience as a Differentiator – Recognizes that delivering a differentiated client experience is a key competitive advantage for Crafty. Strives to exceed expectations through personalization, consistency, and quality. Operational Detail to Delight – Holds high standards across order accuracy, presentation, timeliness, and communication, ensuring that every detail contributes to a premium experience. Client Advocacy & Insights – Builds strong client relationships to understand their evolving needs. Uses this insight to drive improvements and innovation across operations. Ideal Experience 10 years of experience in operations, logistics, or general management roles, preferably in a high-growth, service-based, or hospitality business. Proven track record of owning a P&L and hitting or exceeding profitability and service goals. Experience managing large frontline teams and third-party vendors or partners. Strong operational acumen, including forecasting, inventory, cost management, and performance reporting. Exceptional communication and leadership skills, with the ability to inspire and align diverse stakeholders. Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Role Goals By EOY, each GM will achieve 93% annual dollar retention by monitoring client health, flagging at-risk accounts early, streamlining escalation management, and conducting regular onsite client visits — measured by YTD dollar retention rate reviewed monthly. Goal 2: Hit $23.6M Market Profitability Target By EOY, each GM will hit their market's annual profitability target by driving operational efficiency and reducing operating expenses by 10% — measured by market P&L vs. target and YOY open reduction reviewed monthly. Goal 3: Enable $34M Market Growth and Expansion By EOY, each GM will contribute to market growth by implementing new locations on time, generating 10% in growth opportunities within their market, and guiding upsell revenue within the existing client base — measured by new locations launched, growth opportunities identified, and upsell revenue generated quarterly. Goal 4 (AI): Drive Operational Efficiency and Reduce Cost to Serve By EOY, each GM will reduce cost to serve by identifying and implementing AI-enabled process improvements that support a 10% reduction in operating costs — measured by cost to serve per location and hours saved on administrative tasks reviewed quarterly. What We Offer Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way. We are proud to offer a compensation package that includes our Crafty healthcare plan (covering primary health, dental, and vision), 401k, paid time off, professional development support, and parental leave. And, of course, Crafty-grade snacks, beverages, and fun events! Lastly, this role offers a special opportunity: to take the reins of a growing market and build a team, operation, and culture from the ground up. Your leadership will shape the future of Crafty in your region. Our compensation amount for this role is targeted at $235,000 - $277,000 OTE (Base Salary Variable Compensation) per year in California. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above. Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. J-18808-Ljbffr