Service Manager
Job Description Job Description Service Manager Location: Salt Lake City, UT | Type: Full-Time | On-Site Schedule: Monday–Friday with flexible scheduling and optional 9/80 (every other Friday off) Pay: $105,000-$115,000 DOE Lead Service Excellence for Advanced Engineered Systems LACO Technologies is a leading-edge engineered solutions company specializing in vacuum and leak testing technologies. We support world-class customers such as SpaceX, Apple, NASA, Boeing, Lockheed Martin, Northrop Grumman, and Merck, serving mission-critical applications across Aerospace, Automotive, Medical/Pharmaceutical, and advanced manufacturing industries. We are seeking an experienced Service Manager to lead our service organization and elevate the post-sale customer experience through operational excellence, team development, and continuous improvement. Why This Role Matters The Service Manager plays a critical role in LACO’s growth and customer success strategy. This role directly impacts customer satisfaction, equipment uptime, and long-term customer relationships by ensuring reliable, high-quality service delivery across repair operations, field service, commissioning, warranty support, and preventive maintenance. This position reports directly to the COO and has high visibility, influence, and ownership across the business. Position Overview As Service Manager, you will oversee all service operations for LACO products, leading a team of service technicians and field service professionals while continuously improving processes, performance metrics, and customer outcomes. You will manage service delivery end-to-end and serve as the escalation point for critical customer issues, ensuring professionalism, urgency, and resolution. Key Responsibilities Lead, coach, and develop a service team of approximately 8 team members, including: Field Service Engineer, Field Service Technicians, Service Technicians, Service Coordinator, and Service Sales Manage day-to-day service operations including scheduling, prioritization, resource planning, and workflow optimization Oversee repair services, on-site commissioning, preventative maintenance programs, and warranty claims for all LACO products Serve as the primary escalation point for complex or high-priority customer service issues Partner cross-functionally with Engineering, Operations, and other Business Units to improve serviceability, efficiency, and product support Track and manage key service KPIs (e.g., turnaround time, service quality, customer satisfaction); analyze trends and implement continuous improvement initiatives Ensure compliance with safety regulations, quality standards, and best practices while fostering a strong culture of safety and accountability Technical Environment LACO service teams support complex electro-mechanical systems that integrate mechanical, electrical, and software components in regulated and mission-critical environments. What Success Looks Like First 90 Days Build trust with the service team and key stakeholders Learn LACO products, customers, and service workflows Stabilize scheduling and service prioritization By 6 Months Improve service efficiency and repair turnaround times Strengthen cross-functional alignment Implement consistent KPI tracking and reporting By 12 Months Deliver consistently high customer satisfaction Build scalable, predictable service operations Position the service organization to support continued company growth Qualifications Required 3-5 years minimum experience Proven experience leading a service, technical support, or field service team Strong people-leadership skills with a hands-on, accountable management style Solid understanding of service operations, repair environments, and customer support best practices Excellent problem-solving and communication skills Preferred Bachelor’s degree in engineering, Business Management, or a related field Experience supporting engineered or industrial equipment in aerospace, medical, automotive, or advanced manufacturing environments Compensation & Benefits Salary: $105,000 – 115,000 annually, based on experience Travel: Minimal (occasional, as needed) Benefits: Medical, Dental, Vision Insurance; 401(k) with Company Match; 10 Paid Holidays; 3 Weeks Paid Time Off; tuition reimbursement and continuing education support; company lunches, events, and team activities Who Thrives at LACO Leaders who enjoy being hands-on and close to the work. Professionals who value accountability, safety, and continuous improvement People who want their work to matter in high-impact industries Equal Opportunity Employer LACO Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Company Description LACO specializes in designing and manufacturing specialized and custom vacuum and leak testing equipment serving domestic and international markets. At LACO, the systems that we manufacture are unique to our customers’ needs and our processes are critical to the success of our systems and customer satisfaction. LACO Technologies is committed to driving excellence and innovation. We value growth and development of our employees and strive to foster a culture of continuous learning and improvement. At LACO Technologies we strive to give our employees a great work-life balance. We offer our employees the opportunity to participate in a 9/80 work schedule giving our employees every other Friday off. This benefit, along with our flexible scheduling options and generous PTO offering makes LACO a company worth considering for employment. We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries. LACO's customers are the likes of SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck. Come work where you will get a small company feel with big company opportunities, benefits, and technology. Company Description LACO specializes in designing and manufacturing specialized and custom vacuum and leak testing equipment serving domestic and international markets. At LACO, the systems that we manufacture are unique to our customers’ needs and our processes are critical to the success of our systems and customer satisfaction. LACO Technologies is committed to driving excellence and innovation. We value growth and development of our employees and strive to foster a culture of continuous learning and improvement. At LACO Technologies we strive to give our employees a great work-life balance. We offer our employees the opportunity to participate in a 9/80 work schedule giving our employees every other Friday off. This benefit, along with our flexible scheduling options and generous PTO offering makes LACO a company worth considering for employment. We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries. LACO's customers are the likes of SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck. Come work where you will get a small company feel with big company opportunities, benefits, and technology.
