Network Administrator (Columbia)
Network Administrator Company We strive every day to be the best. We take great pride in our work, our people, and our customers. We have been successful in our work because we continue to build and maintain an elite team of professionals at all levels of the company. We are committed to a work environment that promotes personal and professional growth, as well as providing employees with an active role in driving the company vision while adhering to our core values. MidPoint offers competitive pay, full benefits including medical, dental, and vision coverage, 401(k) match program, life and disability insurance, 16 days paid time off and company paid holidays. Job Summary MidPoint Technology Group is seeking a Network Administrator to manage and support our network infrastructure across multiple office locations. This role is responsible for the administration, maintenance, security, and performance of our switching, wireless, firewall, and WAN environments. The Network Administrator will lead network deployments for new and relocated offices, serve as the primary technical point of contact for network-related issues, and work closely with vendors, service providers, and our outside network engineering partner. In addition to network administration responsibilities, this position provides Tier 1 and Tier 2 support for end users and participates in the on-call rotation. The ideal candidate combines strong technical skills with excellent communication, can work independently, and is comfortable explaining technical issues to both technical and non-technical audiences. Key Responsibilities Administer and maintain enterprise network infrastructure, including switches, wireless access points, firewalls, VPNs, and ISP connectivity. Manage switching and wireless environments, including VLAN configuration, port assignments, SSIDs, and wireless performance optimization. Administer FortiGate firewalls, including security policies, NAT, VPNs, content filtering, and threat protection features. Monitor network performance, availability, and security; identify and resolve issues before they impact business operations. Troubleshoot LAN, WAN, wireless, VPN, and Internet connectivity issues and coordinate with vendors and carriers to drive incidents to resolution. Plan and execute network buildouts, relocations, and infrastructure deployments for new office locations. Perform firmware upgrades, patching, hardware replacements, and other maintenance activities during approved maintenance windows. Participate in network change planning, testing, implementation, and validation activities. Create and maintain network documentation, including topology diagrams, IP addressing schemes, VLAN assignments, device inventories, and configuration backups. Maintain network security standards and assist with vulnerability remediation and security best practices. Administer and support the company's cloud telephony platform, including user provisioning, number assignments, device deployments, call routing troubleshooting, and participation in voice system migrations and enhancements. Resolve Tier 1 and Tier 2 support tickets related to workstations, connectivity, VPN access, account provisioning, and business applications. Communicate network outages, maintenance activities, and technical issues clearly and professionally to users, leadership, and stakeholders. Maintain complete and accurate ticket documentation, change records, and technical procedures. Collaborate with the company's outside network engineering partner on major projects, network design reviews, and complex troubleshooting efforts. Participate in the on-call rotation and provide after-hours support when required. Qualifications Required 3 years of experience administering enterprise network environments. Strong understanding of TCP/IP, subnetting, switching, VLANs, routing, DHCP, DNS, wireless networking, and VPN technologies. Experience administering enterprise firewalls, switches, and wireless infrastructure. Experience troubleshooting network connectivity, performance, and security issues. Experience working with ISPs, vendors, and technical support organizations. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. Ability to work independently, manage competing priorities, and see projects through to completion. Help desk or end-user support experience. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Preferred Experience with FortiGate firewalls. Experience with Ruckus switches and wireless access points. Experience supporting multi-site environments. Experience with network monitoring and management platforms. Experience administering cloud-based VoIP or unified communications platforms such as Webex Calling, Microsoft Teams Phone, RingCentral, Zoom Phone, or similar solutions. CCNA, CompTIA Network, Fortinet NSE/FCP, or similar industry certification. Working Conditions This position requires occasional evening and weekend work to support maintenance windows and planned network changes. Participation in an on-call rotation is required. Travel between office locations is required for network deployments, troubleshooting, and infrastructure projects. Must be able to lift up to 50 lbs and work in network closets, ceilings, and other technology infrastructure spaces.
