Radio over IP (RoIP) Infrastructure Admin (Seattle)
Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. Job Overview Radio over IP (RoIP) Infrastructure Admin Location: [San Francisco, CA / Seattle, WA / New York, NY / Remote] Reports To: [Security Technology Lead] Travel: [Up to 25%] About the Role: As part of client’s Global Safety, Intelligence, and Security (GSIS) team, the RoIP Infrastructure Admin will own the design, deployment, and ongoing operation of client’s radio communications environment across a rapidly expanding global office portfolio. Our security, facilities, and operations teams need to talk to one another reliably — within a building, across a campus, and between sites — and this role exists to make that possible without depending on VPN tunneling between locations. You’ll architect a tiered environment that fits each site to the right solution. Larger corporate offices need full radio-over-IP infrastructure: repeaters, antenna systems, FCC licensing, RoIP gateways, and fleets of handheld radios. Smaller offices and leased spaces, where dedicated radio infrastructure doesn’t make financial sense, need WiFi and cellular push-to-talk devices that feel like part of the same system. Tying it all together is a SaaS interconnect platform that links every site into a single, secure talkgroup environment. This is a build-and-run role. You’ll design and deploy radio infrastructure as new sites open, define the standards and playbooks that integrators execute against, maintain the environment once it’s live, and dispatch service engineers when equipment needs repair. You’ll work closely with Networking, IT Infrastructure, InfoSec, Facilities, and Project Management to make sure radio is treated as a first-class part of every site build. Your work will directly determine whether client’s teams can communicate reliably as the company grows from dozens of locations to a global enterprise footprint. Responsibilities: • Own the end-to-end architecture for client’s radio-over-IP (RoIP) communications environment, designing a network that connects corporate offices, hubs, and leased spaces over the public internet without relying on VPN tunneling • Design and deploy full RoIP radio infrastructure at larger corporate offices, including repeaters, antenna systems and in-building coverage, RoIP gateways, dispatch consoles, and handheld radio fleets • Specify, procure, and manage WiFi and cellular (push-to-talk over cellular) radio solutions for smaller offices and leased spaces where dedicated radio infrastructure is not financially justified, ensuring a consistent user experience across both deployment models • Select, implement, and administer the SaaS interconnect platform that links all sites into a single talkgroup environment, including tenant configuration, talkgroup and user provisioning, role-based access, encryption, and integration with client’s identity stack • Perform RF coverage analysis and site surveys for new and existing locations, producing coverage maps, link budgets, and antenna placement designs that meet operational coverage requirements • Obtain and maintain FCC Part 90 licenses for US sites and coordinate equivalent spectrum authorizations with international regulators (e.g., Ofcom, ComReg) as client’s footprint grows, including frequency coordination, renewals, and modifications • Define the network prerequisites for RoIP traffic — firewall rules, QoS, NAT traversal, bandwidth, and PoE — and partner with Networking, IT Infrastructure, and InfoSec to ensure every site meets them before go-live • Design and deploy radio infrastructure as part of the standard new-site opening process, working alongside Facilities, Project Management, and Security Technology to sequence radio work with construction, network, and security system installation • Build deployment playbooks, configuration baselines, radio codeplugs, and handoff documentation so that integrators and service partners can execute installations and repairs consistently across all sites • Maintain the deployed environment: monitor repeater, gateway, and SaaS platform health, manage firmware and software updates, track license and subscription renewals, and manage spares and handheld lifecycle • Act as the escalation point for radio service issues, triaging faults remotely and dispatching service engineers or vendor partners when equipment requires on-site repair, then verifying restoration • Manage radio vendors, integrators, and service contracts, holding partners to SLAs and evaluating new hardware and platforms for scalability, interoperability, and total cost of ownership • Support client’s security and emergency response programs by ensuring radio coverage, talkgroup design, and dispatch workflows meet the operational needs of on-site security, facilities, and event teams You may be a good fit if you: • Have 5 years of hands-on experience designing, deploying, and maintaining land mobile radio (LMR) systems — DMR, P25, NXDN, or similar — in an enterprise, campus, venue, or public safety environment • Have designed and commissioned RoIP or interconnected radio systems that link geographically distributed sites over IP, and understand the trade-offs between conventional, trunked, and IP-linked architectures • Are fluent in RF fundamentals: coverage modeling, site surveys, antenna selection and placement, link budgets, interference mitigation, and in-building coverage solutions such as bi-directional amplifiers or distributed antenna systems • Have owned FCC Part 90 licensing from application through renewal, including frequency coordination and working with a frequency coordinator • Have deployed and supported push-to-talk-over-cellular or WiFi-based radio solutions and understand where they are the right tool versus dedicated radio infrastructure • Have strong IP networking knowledge — VLANs, QoS, NAT, firewalls, PoE, and multicast/unicast audio transport — and can articulate RoIP requirements to network and security engineers • Have managed a fleet of handheld radios at scale, including codeplug development, programming, accessory standards, battery lifecycle, and user training • Have built standards, playbooks, and documentation that allowed integrators and field technicians to execute against your designs without ambiguity • Have experience managing vendors and service contracts and coordinating field dispatch for break-fix repairs • Are comfortable with travel to sites for surveys, commissioning, and major service events Strong candidates may also have: • Hold an FCC General Radiotelephone Operator License (GROL) or equivalent, and/or manufacturer certifications from Motorola Solutions, Kenwood, Hytera, Tait, or L3Harris • Have experience with RoIP gateway and interconnect platforms such as JPS, Omnitronics, Zetron, Motorola WAVE PTX, or comparable SaaS PTT services • Have coordinated spectrum licensing outside the United States, or have deployed radio in a multinational corporate environment • Have integrated radio systems with dispatch, alarm monitoring, or physical security platforms (e.g., Genetec, SureView) • Hold networking or wireless certifications such as CCNA or CWNA, or project certifications such as PMP Compensation Estimated Pay Range: 156K-195K/year Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran sta
