General Manager (New York)
General Manager Sophie's Cuban Cuisine Reports to: Director of Operations / Chief Operating Officer About the Role At Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride. As a General Manager, you are the leader of your restaurant, responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking. This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business. Compensation & Perks Salary: $65,000 – $70,000 A meal on us, with every shift Opportunity to grow within a company that promotes from within Clear growth path to roles such as District Manager and Director of Operations Key Responsibilities Team Leadership and Development • Recruit, hire, and develop team members aligned with Sophie’s culture Create and manage schedules based on sales and labor targets Provide real-time coaching and performance feedback Build a strong team environment rooted in accountability and respect Train staff on SOPs, food safety, and menu knowledge Guest Experience & Hospitality Lead a guest-first culture rooted in warmth and attentiveness Resolve guest concerns with professionalism and care Ensure consistency across all channels: in-store, takeout, delivery, and catering Train team members on upselling and guest engagement Financial Performance Own and manage store P&L Monitor labor, food cost, and operational expenses Manage inventory, ordering, and vendor relationships Maintain proper cash handling and reporting procedures Operations Excellence Ensure all opening, mid-shift, and closing procedures are followed Maintain DOH compliance, cleanliness, and food safety standards Oversee order accuracy, food quality, and speed of service Ensure all digital platforms (Toast, Uber Eats, DoorDash, Lunchbox) are optimized and active Leadership & Communication Lead from the floor during peak hours Conduct daily huddles and ongoing team communication Develop assistant managers and future leaders Make informed decisions balancing guest experience and operations Brand Growth & Community Represent Sophie’s Cuban within the local community Monitor and respond to guest reviews Support local marketing and promotional initiatives Qualifications 5 years of experience as a GM or Assistant GM in a high-volume restaurant Strong leadership, communication, and hospitality mindset Solid understanding of restaurant financials (P&L, labor, COGS) Fluent in English (Spanish strongly preferred) Experience with POS systems (Toast preferred) ServSafe certified (or willing to obtain within 30 days) Ability to lead in a fast-paced, high-volume environment Availability Must have open availability, including nights, weekends, and some holidays Work Environment This is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment. Why Sophie’s Cuban? At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs. If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community. Apply today and lead one of New York’s favorite Cuban concepts.
