Operations Manager
This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for an Operations Manager to join our team in our New York office. This position is responsible for overseeing the Office Services, Reception and Concierge employees in the office, including supervising, maintaining facilities and overseeing office events. The Operations Manager reports directly to the Senior Director of Business Operations. This is an essential position that will require five days in-office. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: · Provide daily supervision and oversight to all Office Services, Reception and Concierge staff including hiring, feedback, goal setting, complaint resolution and termination · Oversee and act as point of contact for issues related to office/facilities maintenance, office furniture moves and supplies; maintain accurate records relating to the department · Maintain a collaborative relationship, and act as liaison with, building management group for building-related issues including security, parking garage and general work orders and maintenance requests · Plan, execute and coordinate with Partner-In-Charge, Practice Management, Marketing Department, IT (Information Technology) Department and Director of Business Operations on office/client internal events, including arranging building access for guests/vendors, coordinate/confirm IT requests, serve as advisor to event hosts on special procedures or restrictions with respect to use of conference space, etc. · Manage and/or assist with special events in collaboration with the Partner-in-Charge, Director of Business Operations and other departments as necessary · Analyze and evaluate support services workflows to improve efficiency and productivity · Revise office staff schedules to provide coverage when staffing issues arise · Work with and maintain positive relationships with office and firm-wide departments, vendors and other community contacts · Create and monitor budgets associated with the department, review and process expenses related to office services functions, including facilities, maintenance, hospitality and office supplies and events; evaluate and conduct yearly cost comparisons of vendor services and office supplies · Team with others in the firm to support firm-wide events as needed · Assist with office moves and construction projects Join us if you have: · 3 years’ experience in event planning and/or support/office services · 5 years’ experience in a supervisory or management position · Previous experience with budget oversight and expense control · Proven experience managing large events, including team collaboration · GED or High School Diploma · Solutions oriented, customer service and team focused attitude · Ability to organize assignments; work under pressure and meet deadlines · Strong interpersonal and communication skills; ability to handle stressful situations in a calm, composed manner · High attention to detail with the ability to prioritize, organize, adapt to change and problem solve · Maintain an extensive knowledge of area restaurants, hotels and venues · Strong computer skills with a knowledge of Microsoft Outlook, Word and Excel is required; knowledge of all MS Office products strongly preferred Who We Are Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. What’s in it For You? DWT offers competitive compensation in addition to ample benefits including but not limited to: · Choice of health and vision insurance plans · 2 paid volunteer days for qualifying community service work · Dental plan · Fertility and adoption benefit · Paid sabbatical after 13 years of service · Tuition reimbursement · Commuter benefits · Retirement contribution This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. New York The annualized salary range for this position in New York City is $142,000 to $157,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available. Davis Wright Tremaine LLP seeks to hire, develop and grow lawyers and business professionals who combine deep legal expertise, technological fluency, business acumen, and emotional intelligence—creating an excellent, inclusive, adaptive workforce that fuels exceptional client outcomes. At Davis Wright Tremaine LLP, every employee has the right to work in an environment free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws. Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email [email protected] .
