Manager, Food & Beverage
Overview: The Food & Beverage (F&B) Manager at Worlds of Fun is responsible for leading the daily operations of all food and beverage locations throughout the park, ensuring a fun, high-quality, and efficient guest experience. This role oversees all aspects of food service, including quick service stands, restaurants, catering, and seasonal festivals. The F&B Manager drives performance through hands-on leadership, team development, quality assurance, and revenue optimization while maintaining a strong focus on safety, cleanliness, sanitation, regulatory compliance, and guest satisfaction. Responsibilities: Direct and supervise the daily operations of all food and beverage locations, ensuring consistent product quality, cleanliness, and outstanding guest service. Monitor and adjust staffing, production, and inventory to meet operational demands and guest volume. Quickly resolve guest concerns and implement service recovery strategies to enhance the overall park experience. Recruit, train, schedule, and motivate a large seasonal and year-round food service team. Foster a positive and productive work environment that emphasizes safety, efficiency, and teamwork and conduct regular performance evaluations and coaching sessions to develop frontline and supervisory staff. Oversee all food and beverage operations adherence to health, safety, and sanitation standards in compliance with local, state, and federal regulations while conducting regular inspections to verify compliance with health codes, allergen management, and company policies. Implement and monitor cleaning schedules, food handling procedures, and hygiene protocols across all locations to m aintain clean, organized, and inspection-ready facilities across all F&B operations. Partner with the Revenue Administration Manager to coordinate purchasing, inventory control, administrative processes, ensuring proper storage and rotation of food items and to ensure all required Food Handler’s Permits are current and properly documented. Drive revenue through effective product mix, pricing strategies, upselling programs, and guest promotions and monitoring daily sales, labor, and inventory to control costs and maximize profitability. Analyze operational trends and partner with park leadership on strategic improvements and capital planning. Coordinate with park-wide teams including Maintenance, Security, and Entertainment to support special events, peak days, and festivals. Participate in budget planning, seasonal forecasting, and operational reviews. Qualifications: Associate's Degree (2 year College or Tech School) preferred. At least 2-4 years related experience in multi-unit, high volume food and beverage operations Knowledge of all Kansas City, Missouri Health and Safety Codes/Regulations and the ability to acquire and maintain a Kansas City, Missouri Health Department Food Handler's Permit and ability to acquire and maintain a valid liquor license. Knowledge of food preparation, service and quality; menu development; and labor and food cost controls. Management skills and the ability to train, supervise and motivate service staff. Understanding of and ability to enforce all pertinent labor laws including those pertaining to minor labor. Passionate about understanding and creating an exceptional guest and associate experience like no other Ability to operate standard office machines as well as equipment listed: Standard commercial food service equipment: ovens, fryers, grills, coffee machines, steamers, dishwashers, slicers, etc. IBMtype PC and related printer Cash register Forklift Pallet jack Handheld two-way radio Vehicles (including golf carts) Mental and emotional capability to make sound decisions quickly during potentially life-threatening situations in the event of a park emergency. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
