Senior eCommerce Operations Specialist
Overview Seeking a detail-oriented and proactive Senior Specialist, eCommerce Operations to lead day-to-day eCommerce execution and optimization across platforms, including Adobe Commerce and NetSuite. This role is responsible for ensuring operational efficiency, maintaining platform integrity, and supporting high-impact eCommerce campaigns. The ideal candidate excels in managing cross-functional workflows, thrives in a fast-paced environment, and brings a strong ownership mentality. Work Environment Hybrid Position (3 Days In-Office, 2 Days Remote): This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00AM - 9:00AM and concluding between 5:00PM - 6:00PM. Travel: 0 - 10% Responsibilities eCommerce Platform Operations & Optimization Manage product setup, product data, pricing, promotions, and inventory within Adobe Commerce and NetSuite. Ensure accurate and timely updates of product data, promotions, and inventory feeds. Maintain operational workflows for product launches, order fulfillment, and returns. Collaborate with Marketing, Customer Service, Fulfillment, Finance, and IT to streamline platform operations and support strategic initiatives. Monitor site functionality and coordinate with technical vendors for troubleshooting and performance issues. Process Improvement & Documentation Create and maintain standard operating procedures (SOPs) for eCommerce operations. Identify workflow inefficiencies and recommend scalable solutions. Track, analyze, and optimize operational KPIs related to cart abandonment, order fulfillment, and platform usability. Use tools like Monday.com to manage tasks, timelines, and project deliverables. Project Management Act as a key operational liaison across cross-functional teams. Provide training and documentation for platform features and workflows. Support the launch of eCommerce campaigns and new product offerings through seamless execution. Assist in budgeting and forecasting activities with a focus on operational impact. Requirements Education: Bachelor's degree in Business Administration, Information Systems, Marketing, or related field (or equivalent experience). Experience: 3-5 years in eCommerce operations with strong platform experience (Adobe Commerce, NetSuite preferred). Demonstrated success in managing end-to-end eCommerce processes and optimizing workflows. Experience using project management tools (Monday.com, Asana, Smartsheet) and collaborating across departments. Experience with data analytics and performance tracking to drive decisions. Knowledge, Skills & Abilities Deep understanding of eCommerce operations, systems, and workflows. Strong analytical, problem-solving, and troubleshooting skills. Ability to manage multiple projects in a fast-paced environment with high ownership and accountability. Exceptional attention to detail and commitment to delivering quality work. Excellent verbal and written communication skills. Knowledge of HR or association industry trends and practices is a plus. Certifications SCRUM certification is a plus. Physical Requirements This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and using office equipment. Occasional standing, walking, bending, and reaching. Ability to lift and carry up to 30 pounds as needed. Clear verbal and written communication skills for effective interaction with colleagues and stakeholders. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
