Housing Care Coordinator
Job Title: Housing Care Coordinator Location: Finger Lakes Region Employment Type: Full-Time Schedule: Monday - Friday, 8a-4p Job Summary The Care Coordinator provides comprehensive, client-centered care coordination by planning, facilitating, documenting, and reporting integrated services across public and private providers. This role ensures accurate data collection and reporting of each client's progress and facilitates referrals in compliance with Coordinated Entry System standards. The Care Coordinator also manages referrals for temporary housing, rapid rehousing, and permanent supportive housing (PSH) within the Continuum of Care framework. As a GBHI Housing Care Coordinator, you will support individuals experiencing homelessness by helping them secure stable housing and improve their overall well-being. Your work will involve direct engagement with clients in various settings, including temporary housing, shelters, parks, or even in your vehicle when necessary. In this role, you will provide case management services, assist with housing placement, and offer continued support to help clients maintain their housing. Success in this position requires adaptability, strong problem-solving skills, and a hands-on approach to addressing the complex challenges your clients face. You may also be responsible for transporting clients to important appointments, job interviews, and other essential services. Since one agency vehicle is shared among four employees, you will need to use your personal vehicle for transportation at times. Required Qualifications Education: Associate degree in Health or Human Services. Experience: Relevant experience in recovery supports, community resources, housing, employment, and other professional and non-professional services. Experience working with individuals with substance use disorders, mental health diagnoses, and chronic conditions preferred. Technical Skills: Proficient in Internet navigation, Microsoft Office (Outlook, Word, Excel), and electronic health records. Other Requirements: Valid NYS Driver’s License and personal vehicle with valid registration and inspection. Demonstrated knowledge of homelessness services or comparable human services programs preferred. Key Responsibilities Care Coordination Conduct comprehensive assessments, outreach, and engagement using evidence-based practices. Develop and manage client-centered care plans to integrate chemical dependency, mental health, and medical services. Coordinate care with community health providers, FLACRA clinics, and other care plan providers. Assess psychosocial supports and provide linkages for housing, employment, transportation, medical, dental, and mental health care. Build and implement effective communication strategies using tools such as Telehealth and interactive technologies. Monitor and report on quality outcomes, including clinical performance indicators, client satisfaction, and adherence to plans. Housing and Homelessness Support Facilitate referrals to shelter, housing intervention programs, and other community resources. Promote client engagement and service utilization by collaborating with service providers. Maintain relationships with community organizations to expand available resources. Support clients in navigating housing programs, including permanent supportive housing and rapid rehousing initiatives. Administrative and Reporting Duties Ensure accurate and confidential completion of all client-related paperwork and program activities. Attend weekly staff meetings, case consultations, and community meetings as required. Support program goals by promoting homelessness strategies and related activities. Other Responsibilities Perform other duties and tasks as assigned. Skills and Competencies Communication and Collaboration Demonstrated ability to work effectively with culturally diverse individuals, staff, and community providers. Strong written and verbal communication skills. Organizational and Analytical Skills Excellent time management and problem-solving skills. Ability to multi-task in a fast-paced environment while remaining calm in crisis situations. Technical Proficiency Competence in using electronic health records and various software, including Microsoft Office (Outlook, Word, Excel). Knowledge and Expertise Understanding of homelessness services or comparable human services programs is preferred. Ability to understand and promote service operations, procedures, and strategies to support homelessness interventions. About Us: Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace. At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.
