Senior Business Operations (San Francisco)

Base pay: $120,000–$210,000 per year About Artie Artie is a fully‑managed CDC streaming platform that replicates production databases into warehouses in real time with zero maintenance. Teams use it for fraud/risk monitoring, live inventory, customer‑facing analytics, and ML pipelines. We’re trusted by 30 customers including Substack, Alloy, and Wasserman, and have recently raised Series A led by Standard Capital, supported by YC and General Catalyst. About The Role We’re hiring a Senior Business Operations partner to shape Artie’s next chapter of growth. This high‑leverage role sits at the intersection of product, go‑to‑market, and operations. You’ll work directly with founders to answer the toughest strategic questions and translate data into decisive action. What You’ll Do Define and drive high‑impact strategic initiatives across product, GTM, and operations that directly influence how we scale. Design and operationalize systems, workflows, and tools that enable teams to move faster, align more easily, and make decisions with confidence. Turn insight into action by digging into product usage, customer behavior, and business performance to make recommendations that drive real outcomes. Act as connective tissue across teams, ensuring strategy → execution → iteration happen quickly and collaboratively – with a bias toward velocity and excellence. What We’re Looking For Must‑haves 3 years of experience in operational roles, preferably at a high‑growth startup. Demonstrated track record of owning and delivering cross‑functional projects with measurable business impact. Structured problem‑solver who can break down ambiguous problems, form a point of view, and drive clarity. Curious, able to think in first principles, and quick to learn new skills. Clear and concise communicator; able to synthesize complexity and influence stakeholders across teams. Bias for action – you move quickly, iterate, and ship. Hands‑on, low‑ego, and willing to roll up sleeves to get things done in a fast‑moving environment. Excited to work cross‑functionally with engineering, product, and GTM teams. Located in or willing to relocate to the Bay Area – fully in‑person, five days a week in our SF office (relocation support available). Nice‑to‑haves Technical background preferred. How You’ll Grow Shape the BizOps foundation of the company as an early member. Lead high‑impact product and business initiatives end‑to‑end. Operate across product strategy, data analytics, GTM, and operations. Work directly with the CEO and CTO on the problems that matter most. Compensation & Benefits $120,000–$210,000 base salary, depending on experience. Competitive equity package (0.15‑0.30 %). Healthcare, 401(k), unlimited PTO. Lunch & dinner provided. Visa sponsorship available. Interview Process 20‑minute hiring manager call. 30‑minute interview. Case study (take‑home assignment). Onsite. J-18808-Ljbffr

General Manager - Idaho (Nampa)

Who We Are At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of Guardians helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. Our approach combines local market expertise with the scale, systems, and discipline of a national platform backed by private equity, aiming to preserve the legacy of small and medium‑size businesses while accelerating growth. What We Need We are seeking a General Manager (GM) to lead one of our restoration partner brands. The GM oversees daily operations, holds full accountability for performance, drives growth, fosters a thriving workplace culture, and develops staff and management. Key Responsibilities Oversee all operational aspects of the assigned partner locations, ensuring alignment with Guardian's standards and goals. Drive revenue growth through strategic planning, forecasting, and implementation of best practices and ownership of P&L. Build and maintain strong relationships with local teams, partners, and clients to enhance customer satisfaction and loyalty. Analyze and optimize operational processes to improve efficiency, reduce costs, and maximize profitability. Ensure compliance with industry regulations and company policies to maintain a safe and secure working environment. Identify growth opportunities within 60 days and ensure action items are outlined and in action within 90 days. Drive brand recognition within the community to become the partner of choice for restoration services. Serve as a culture champion and role model by fully embracing Guardian’s values of Do the Right Thing, Customer First, and Results Matter. Qualifications Bachelor's degree in Business Administration, Management, or a related field; MBA preferred. Minimum of 7 years in a senior operational leadership role, ideally within the restoration or service industry. Proven ability to drive operational improvements, sales, and achieve financial targets. Exceptional leadership, interpersonal, and communication skills. Ability to travel ~25% to different sites within the state and quarterly meetings in Denver. Bonus: Veteran status, bringing a valuable background in leadership, discipline, and commitment to team success. Our Core Values Results Matter – We believe in delivering on our promises and driving outcomes that make a measurable difference. Do the Right Thing – Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation. Customer‑First – Our customers are at the heart of our business. We strive to exceed their expectations and build lasting relationships. Total Rewards Health, Dental, and Vision Insurance 401k Paid Time Off Location Idaho – main office in Nampa with satellite locations in Twin Falls and Coeur d'Alene. Compensation Guardian is committed to fair and equitable compensation practices. For this position, the pay range is $150,000-$200,000 plus annual bonus and equity. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time. Why Join Us? As part of the Alpine Investors portfolio, Guardian offers a dynamic growth‑oriented environment where your impact will directly shape our success. You’ll have autonomy to make strategic decisions, inspire and build a passionate team, and leverage the resources needed to bring an ambitious vision to life. This role offers an exceptional opportunity to take ownership within a high‑growth business and develop your career. Equal Opportunity Employer At Guardian Restoration Partners, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws. J-18808-Ljbffr

General Manager (Denver)

Overview Job Purpose Working in a hybrid work environment as part of the market leadership team, the General Manager oversees the operations of branch locations (LBM, Truss, and Windows), including: Production Shipping/Receiving/Delivery Warehouse/Inventory Hardware Maintenance Oversees administration and leadership for lumber/building materials, windows, and truss components, with responsibility for the safety program, inventory management, and related performance metrics. The goal of this position is to advance company goals, deliver on customer promises, and consistently lead with initiative and integrity. This position is key to customer-facing activities by collaborating and supporting sales and as the lead representative of the operating company. Duties and Responsibilities Responsible for meeting monthly/annual AOP goals for OPEX management and collaborating with the company leadership team to meet or exceed profitability goals. Reviews performance by monitoring operating metrics for yard operations, delivery, inventory, and customer satisfaction while engaging work teams regularly and providing direction to meet or exceed desired goals. Financial Accountability and Leadership - Review monthly financial statements and produce/review forecasts to understand the factors influencing company performance and take actions as necessary to achieve desired goals. Provide safety leadership to promote a safety-conscious work environment through employee engagement and mutual accountability. (DOT, OSHA, Training and Development.) Champion continuous improvement efforts by identifying opportunities with division management teams, proactively developing improvement strategies, and enlisting the appropriate resources as needed to develop and execute plans in a timely manner. Sales support (inside sales representatives and estimating) report directly to the General Manager, who is responsible for coordinating sales activities and customer commitments with the Market Sales Manager to ensure the highest quality customer service. Engages workforce in continual improvement initiatives to ensure we are eliminating all forms of waste from the operation and maximizing process efficiencies Participates in daily, weekly, monthly, and annual planning processes as appropriate to proactively direct resources to meet goals and commitments in a business-minded manner. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Collaborate and support initiatives with other Kodiak Building Partners operating companies by proactively identifying areas of mutual interest, establishing and maintaining regular meetings and information sharing, and fostering a culture of intercompany teamwork. Performs other duties and responsibilities as required or requested. Qualifications Strong LBM operations background including demonstrated problem-solving abilities 5 years of experience in LBM management High emotional intelligence and excellent communication skills Proven ability to delegate responsibilities effectively High comfort level working in a diverse environment Works well with upper management as well as subordinates Well-versed in Microsoft products Prefer a strong continuous improvement background Working conditions Job requires some extended hours, as needed, to accomplish job requirements. The job requires working in a manufacturing environment, which includes high temperatures and humidity. The job requires working in and around machinery and associated safety risks. Job requires interaction with all levels of the organization including staff management, sales, manufacturing staff, and all their direct reports (as needed). Job requires interaction with customers to resolve issues. Physical requirements The job requires walking around the facility. Direct reports Branch Manager Business / Administrative Staff Indirect reports Sales and Sales Support Human Resources Accounting Compensation $130,000-$225,000 salary range (includes base salary and bonus) Salary will determined on qualifications and experience Disclaimer This job description is intended to describe the general nature and level of work performed by employees in this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Management reserves the right to modify, add, or remove duties at its discretion. Equal Employment Opportunity Statement Kodiak Building Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all individuals are valued and respected. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Min Salary USD $130,000.00/Yr. Max Salary USD $225,000.00/Yr. J-18808-Ljbffr

Market President I, USPI – Central/SW TX & CO: Based in Austin or San Antonio, TX (San Antonio)

Job Summary COMPANY BACKGROUND: Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest ambulatory platform in the country, which operates ambulatory surgery centers and surgical hospitals. We also operate a national portfolio of acute care and specialty hospitals, other outpatient facilities, a network of leading employed physicians and a global business center in Manila, Philippines. Our Conifer Health Solutions subsidiary provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers, and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve. For more information, please visit www.tenethealth.com. JOB DESCRIPTION: United Surgical Partners International is currently searching for a Market President for our Central/Southwest Texas & Colorado Market. The Market President can be based in San Antonio or Austin, TX. JOB SUMMARY The Market President is responsible for the delivery of high-quality clinical care, exceptional patient satisfaction to our patients, development and implementation of my market’s strategic plan, growth that exceeds industry averages, and achieving expected financial performance. The Market President is expected to mentor, develop and train Regional Vice President(s), Administrators and other key personnel to enhance their skills and ready them for success in future roles in the Company. The measurements for success of the Market President are demonstrated improvement in quality and service indicators, growth in case volume, recruitment and retention of physicians, achieving budgeted EBITDA and Contribution to goals. This Market President position is for USPI’s operations in the Central & Southwest Texas and Colorado Market. Responsibilities RESPONSIBILITIES AND EXPECTATIONS QUALITY Must demonstrate an uncommon dedication to the delivery of the highest quality clinical care and patient satisfaction in keeping with USPI’s Mission. Must be fully engaged and have a high competency with all aspects of USPI’s EDGE™. Actively utilize the USPI’s EDGE™ reporting to establish quality goals and objectives within market Advocate for USPI’s EDGE™ with partners and teams and hold market segments accountable Report quality measure performance data to health system partners React appropriately and in a timely manner to USPI’s EDGE™ event reports 1st Response calls and follow-up Oversee and hold facilities accountable for maintaining or acquiring accreditation within USPI’s recommended guidelines Utilize Patient Satisfaction surveys as a tool for ongoing improvement within market GROWTH Participate in the development of the annual strategic plan for Market with health system partner(s) and in alignment with USPI’s overall strategic direction; incorporate long term goals and vision Communicate and implement the strategic plan directly and through their leadership teams; identify milestones that will drive motivation and accountability Monitor and oversee the Growth and Sales Plans for each facility and for the Market, coordinating with RVP(s), Partnership Vice President, Physician Liaison(s), and USPI’s Development team Assist USPI’s development team with projects in the Market by supporting new center development or acquisition transition; add value through lessons learned and long term market strategies that consider multiple perspectives LEADERSHIP Inspire confidence in partners, team and management through effective communication and priority setting, attention to detail, and strategic alignment Have a strong, adaptable presence that enables effective relationships and aids in establishing credibility with both partners and team Maintain an appropriate focus on organizational development and succession planning as well as employee recognition; understand peoples’ strengths and opportunities and use them to plan an effective organization Effectively get things done through others by setting clear expectations and holding people accountable; empower team to make decisions and create a climate where they want to do their best; understand the organization well enough to minimize obstacles Utilize Physician and Employee Satisfaction surveys as a tool for ongoing improvement within market; invite input and feedback from customers and team OPERATIONS Attend facility level Board Meetings and Health System Meetings. Ensure that USPI’s EDGETM is fully deployed within the Market, leading the effort to establish USPI’s EDGETM as the cornerstone for operational and financial processes Ensure annual RVP Audits of internal controls occur at each facility within the Market where applicable Participate as lead executive on Monthly Operations Review calls, summarizing results to Group President Prioritize/coordinate all USPI resources as needed in order for the facilities to achieve goals/objectives Must have the functional and technical knowledge and skills related to financial statements, balance sheets and other operational reporting to make decisions and set priorities accordingly; can learn on the fly FINANCIAL PERFORMANCE Must have superior financial and analytical skills. Oversee the development of the annual Market budget; bring multiple aspects of the market and company strategy to the table for consideration Accountable for financial performance of the Market, with expectations that the Market budget is met or exceeded each year Report in writing and verbally, clearly and concisely to upper management and health system partners on key drivers and trends in performance COMMUNICATION Facilitate communications between health system partners, physicians and USPI Communicate with all Partners consistently and effectively Attend, when appropriate, Partners’ Advisory Board, Governing Board and Partnership Meetings Attend, when required, Governing Board meetings of individual facilities Host Market Operations meetings with management team Attend all USPI management meetings throughout the year Build strong relationships with physician and/or health care systems Qualifications REQUIRED SKILLS: QUALIFICATIONS Applicant MUST HAVE HEALTHCARE IN THEIR BACKGROUND. Must have OR Operations leadership experience Minimum ten years of experience in a top administrative or management position in the ASC industry Bachelor's Degree in one of the health professions, business administration, public administration or other suitable field. Master's degree preferred Excellent verbal and written communication skills. Ability to work well with healthcare partners, physicians, employees, patients and others Ability to write reports, business correspondence and procedural manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public Ability to work with mathematical concepts for the purpose of financial budgeting, reporting and analysis Candidate MUST reside within their market and be willing to relocate to the area In addition, they must be familiar with the market as well Travel Approximately 75%. Ability to travel in market. Selected candidates will be required to pass a Motor Vehicle Record check. CRITERIA FOR EVALUATION Annual Performance Management Plan (“PMP”) Goals with quarterly review Financial Goals Development Goals Health System Partner feedback Physician feedback Employee feedback J-18808-Ljbffr

Restaurant General Manager - Lead Memorable Dining & Growth (Houston)

Description DLEÑA presents a modern approach on classic Mexican fare. the concept celebrates “leña,” or firewood, and the nuanced flavors smoke can impart on both its wood-fired food, and smokey mezcal and tequila-centric menus. The Restaurant General Manager - DLEÑA is responsible for ensuring the success and growth of the restaurant — from staffing and financial performance to innovation, cleanliness, culture, and reputation. The Restaurant General Manager sets the tone, establishes the standards, and inspires the team to deliver memorable dining experiences that exceed expectations. Requested Tasks Oversee daily restaurant operations (FOH & BOH) Hire, train, mentor, and lead team members and department leaders Establish and uphold service, appearance, and operational standards Partner with the Executive Chef on menu development, product consistency, and training Monitor budgets, payroll, inventory, and financial performance Develop strategies to grow revenue and enhance reputation Engage with guests to build relationships and encourage feedback Ensure compliance with all health, safety, and company policies As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively. Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements Requested Capabilities Prior experience as a Restaurant General Manager strongly preferred Comprehensive knowledge of both front-of-house and back-of-house operations Proven leadership skills with the ability to motivate and inspire teams Strong financial acumen, including experience with payroll, budgeting, revenue management, and forecasting Excellent communication skills; professional, personable, and service-driven Proper health and safety certifications required Ability to stand and walk for extended periods Ability to use hands to serve and clear food, beverages, and tableware Ability to bend, kneel, and lift up to 50 pounds Ability to smell and taste food and beverages to ensure quality standards J-18808-Ljbffr

National Transportation Director (Chicago)

1 week ago Be among the first 25 applicants This range is provided by Daniels Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $170,000.00/yr - $190,000.00/yr What is your Purpose Support business growth objectives by providing strategic and tactical leadership across the national transport function for a medical waste organization. The role will support multiple Business Unit Transport Managers through implementing industry leading metrics, practices, safety and compliance standards. The role will expand and optimize the national fleet and routing to safeguard customer service capacity whilst ensuring cost effectiveness of the national network. What you will do [Key Responsibilities] Strategic Leadership · Develop and execute a national transport strategy aligned with organizational objectives · Develop strategic fleet and infrastructure plans to support business growth and expansion initiatives · Drive transport excellence and continuous improvement initiatives · Manage capital expenditure for transport fleet and infrastructure · Lead national standardization of transport operations across all business units · Develop transport fleet maintenance programs · Lead a Safety Culture pertaining to transport · Collaborate with internal stakeholders to achieve organizational grow strategies Operational Management · Optimize route planning and fleet utilization · Oversee national transport operations · Establish and monitor transport KPIs to drive performance and efficiency · Ensure awareness and compliance with all transport regulations · Develop organizational safety and compliance programs pertaining to transport · Foster a culture of safety and operational excellence · Coach high-performing transport teams across the Business Units · Mentor driver safe driver performance and culture · Develop and mentor direct report and Business Unit Transport Managers Business Improvement and Growth · Identify and facilitate fleet management and routing improvements to improve DIFOT · Collaborate with Sales and to ensure capacity in line with new business opportunities pipeline · Collaborate with National Director Plant and Operational Excellence to improve centroid positioning, improving access to market opportunities and reducing average mile per route · Develop internal strategic partnerships and coordinate with key stakeholders (P&C, Sales, National support roles across the business) to deploy business learnings within the business unit, accelerate improvement and growth opportunities · Develop national business plans to drive and facilitate new business roll out initiatives to enable growth opportunities · Integrate and optimize new business roll out within existing routes What are you responsible for [Role Mandate] Strategic Objectives · Develop and deploy fleet strategies to ensure transport capacity in line with projected opportunity pipeline · Support business growth and expansion initiatives · Drive strategic planning in line with business development objectives · Align transport fleet capacity and routing strategies enable service requirements · Continuously optimize fleet and routing to minimize cost and improve service performance · Drive safety performance improvement strategies · Develop and improve transport efficiency metrics · Implement standardized transport operations processes in line with national objectives · Implement fleet management and maintenance strategies · Implement new, and manage and improve existing transport related optimization and management systems · Develop transport policies, procedures, and best practices · Provide direction and coordinate Transport Supervisors, Dispatches and Drivers · Coordinate staff onboarding, training and development programs · Lead performance evaluations and team development initiatives · Foster a culture of safety and transport excellence · Build strong relationships with key stakeholders · Coordinate with National Functional Teams (National Plant Operations, Sales, and P&C) Performance Management · Monitor and manage the 4 pillars of operation management Safety, Compliance, Service, and Efficiency · Develop key transport performance indicators (KPIs) · Analyze and improve transport metrics (fleet and route) · Analyze and improve customer service metrics (DIFOT) · Implement cost reduction and efficiency improvements · Manage fleet related vendor relationships and contracts · Report on transport operations performance to leadership Key Performance Indicators · New business fleet capacity · Safety and compliance performance indicators · Team engagement and retention rates Candidate Profile Skills & Qualifications · Bachelor’s degree in Logistics and Supply Chain Management, Mathematics, Operations Management, or related field preferred · 10 years of senior transport experience at management level · Transport systems implementation experience · Business growth experience · Strong understanding of transport safety regulations · Proven leadership and team development capabilities Core Competencies · Strategic planning and execution · Complex business analytics · Systems, process and technology implementation · Exceptional multistakeholder management · Team leadership, influence and inspiration · Team mentoring and development · Transport capital planning and budgeting · Risk and compliance management · Hybrid – Support Office and work from home, remote travel as requir

Cloud Partnerships Lead: Co-Sell & Grow with Cloud Teams (San Francisco)

About us Parallel is a web infrastructure company. Our products are used by leading businesses in sales, marketing, insurance, and coding to build best-in-class AI agents with flexible and powerful programmatic access to the web. We've raised $230 million from Kleiner Perkins, Sequoia, Index Ventures, Spark Capital, Khosla Ventures, First Round, and Terrain to build the web for AIs. We're currently valued at $2 billion and we're forming a world-class team of engineers, designers, marketers, sellers, researchers, and operational experts to achieve our mission. Job: You will own Parallel's relationships with cloud providers. You'll build and run co-sell motions with cloud sales teams, manage marketplace listings and transactions, and develop joint go-to-market programs that drive enterprise pipeline. You'll work closely with cloud partner managers to get Parallel positioned in their AI and data narratives, and coordinate internally across sales, engineering, and marketing to make sure we're getting full value from each partnership. You: Have run cloud partnerships at an infrastructure or platform company and know how these organizations work. You've built and navigated partner programs, managed marketplace listings, and built co-sell relationships with cloud field teams. You understand how cloud sales cycles move, how to get your product into a cloud rep's pitch, and how to structure deals that work for both sides. You can manage complex multi-stakeholder relationships across different cloud organizations simultaneously without losing momentum Life at Parallel Our team works fully in-person , between our Palo Alto HQ and San Francisco office. We’re a flat, talent-dense organization dedicated to solving technical and creative problems. We seek like-minded individuals who share our passion for applying science, creativity, and consistency to big and complex problems with equally big outcomes. These are our values: Own customer impact: It’s on us to ensure real-world outcomes for our customers. Obsess over craft: Perfect every detail because quality compounds. Accelerate change : Ship fast, adapt faster, and move frontier ideas into production. Create win-wins : Creatively turn trade-offs into upside. Make high-conviction bets : Try and fail. But succeed an unfair amount. Compensation & benefits Competitive salary Generous equity Visa sponsorships 401K plans Daily lunch & office snacks Dinner at the office Unlimited vacation Caltrain pass reimbursement J-18808-Ljbffr

Product Management Director - Property Tax Durham, North Carolina, United States - Product Mana[] (Durham)

What You'll Do Avalara is seeking a Director, Customer Engineering to lead the customer-facing technical engineering function for Avalara Property Tax. Reporting directly to the General Manager of Property Tax, this leader will be the senior technical point of accountability for complex application integrations, strategic customer setup, implementation assurance, and partner technical excellence. Avalara Property Tax is a high-growth application addressing an estimated $5 billion total addressable market. Success requires a Customer Experience motion that gives new customers confidence from the start: the right integration strategy, the right technical architecture, strong partner guidance, and a clear path from setup to value. This role will serve as the technical bridge between customers, certified implementation partners, Product, and Engineering. The Director will lead complex integrations involving APIs, MCP servers, Snowflake, Blackhole API, and major ERP connector ecosystems, and will also serve as the technical leader of the Center of Excellence for the certified implementation partner program. Customer Engineering will be the tip of the spear for innovation. Product Engineers on the team may use AI-enabled development tools, such as Cursor and code-assist agents, to prototype customer workflows, test integration patterns, and create near-production-ready accelerators. Product and Engineering will then move validated prototypes through roadmap prioritization, architectural review, security and control validation, hardening, and release management. What Your Responsibilities Will Be Customer Engineering Leadership Build and lead a Customer Engineering function that combines solution architecture, implementation engineering, product-engineering prototyping, partner enablement, and customer-facing technical communication. Establish operating standards, review practices, documentation expectations, and governance that accelerate strategic setup without bypassing Product, Engineering, the Architecture Review Board, Security, or compliance controls. Serve as the senior technical voice for strategic accounts, complex implementations, partner escalations, and customer executive assurance. Complex Integrations and Solution Architecture Lead technical discovery, solution design, and architecture review for complex Avalara Property Tax integrations, including APIs, MCP servers, Snowflake, Blackhole API, and major ERP connector ecosystems. Guide customers through data flows, authentication and authorization, ERP connectivity, observability, testing, security, data-handling, and supportability considerations. Create reusable reference architectures, implementation blueprints, integration test plans, and go-live readiness checklists. Innovation and AI-Enabled Prototyping Lead an AI-enabled prototyping discipline using tools such as Cursor, code-assist agents, automated test generation, API mocking, and documentation generation to accelerate validated learning. Define near-production-ready handoff criteria for Product and Engineering, including the customer problem, business value, technical design, test results, security considerations, data impacts, and supportability notes. Convert customer and partner implementation friction into quantified product insights and reusable accelerators that reduce time-to-value across the customer base. Certified Implementation Partner Center of Excellence Serve as the technical leader for the Center of Excellence supporting the certified implementation partner program. Create technical certification standards, enablement materials, sandbox/lab exercises, reference builds, architecture guidelines, and quality review gates. Train and certify partners on Avalara Property Tax integration patterns, APIs, data flows, ERP connector ecosystems, and implementation best practices. Establish partner escalation paths, technical design reviews, implementation QA, and continuous‑improvement mechanisms that measure partner readiness, quality, capacity, and customer satisfaction. Cross‑Functional Operating Model Partner with the GM to inform product direction through customer signals, market feedback, implementation learnings, partner feedback, and technical feasibility. Partner with Product to prioritize validated prototypes, roadmap candidates, workflow gaps, and implementation friction. Partner with Engineering and the Architecture Review Board to ensure production releases meet architectural standards, secure SDLC requirements, scalability, reliability, controls, and supportability expectations. Partner with Customer Experience, Sales, Solutions Consulting, Support, and Managed Services to create a seamless journey from opportunity through renewal. What You’ll Need To Be Successful Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field; equivalent practical experience considered. 10 years of experience in enterprise SaaS, customer engineering, solution architecture, integration engineering, technical services, implementation, or professional services. 5 years of people leadership experience, including hiring, coaching, and leading senior technical talent in a matrixed organization. Proven experience leading complex customer‑facing technical engagements, including executive‑level architecture discussions and escalations. Deep understanding of API‑based integrations, enterprise application architecture, data flows, SaaS/cloud patterns, identity and access management, integration testing, observability, and secure implementation practices. Experience with enterprise data platforms such as Snowflake and with major ERP systems or ERP connector ecosystems. Ability to guide technical teams using modern AI development tools responsibly, including AI‑assisted prototyping, test generation, documentation, and code review workflows. Strong operating discipline around prototype governance, supportability, security review, and handoff to Product and Engineering. Excellent executive communication, stakeholder management, and ability to influence across Product, Engineering, Customer Experience, Sales, and partner teams. Preferred Qualifications Property tax, tax compliance, finance, or regulated workflow domain expertise. Experience with Avalara products or related compliance automation platforms. Hands‑on familiarity with MCP server architectures, Snowflake, Blackhole API, ERP connectors, data migration, and implementation automation. Experience building a certified implementation partner program, technical Center of Excellence, partner academy, or partner quality framework. Experience in high‑growth enterprise SaaS environments with complex implementation, integration, and adoption motions. Professional Services, Customer Success Engineering, Forward Deployed Engineering, or Managed Services leadership experience. MBA or advanced technical degree a plus. Success Measures Faster time‑to‑value and strategic setup completion for new Avalara Property Tax customers. Higher integration quality, fewer preventable implementation escalations, and reduced post‑go‑live defects. Increased certified partner capacity, quality, independence, and customer satisfaction. Stronger conversion of customer and partner insights into validated product roadmap inputs. Higher customer confidence and implementation satisfaction through visible technical leadership. How This Role Aligns Product and Engineering This role accelerates discovery, validation, and technical learning; it does not bypass Product or Engineering ownership. Customer Engineering owns prototypes, implementation patterns, technical enablement, and evidence gathering. Product owns roadmap prioritization, market fit, packaging, user experience, and release decisioning. Engineering owns production architecture, code quality, security, scalability, controls, and release readiness. The goal is to reduce ambiguity before Engineering commits, give Product better validated evidence, and give customers confidence that Avalara has deep technical expertise guiding strategic setup and integration success. Avalara is an AI‑first Company AI is embedded in our workflows, decision‑making, and products. Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI‑related technologies, ready to thrive here. You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee‑run resource groups, each with senior leadership and executive sponsorship. What You Need To Know About Avalara We’re defi

Director - Product Management – Conversational Agent Assist (Palo Alto)

As Director, Product Management for Conversational Agent Assist you are responsible for comprehensive product strategy and a detailed roadmap. You will lead the market success for our firm's AI-based Agent Assist solutions. In this role, you are an pivotal part of our world class, high performing, Global Product Management team and you will report to our Senior Director Product Management. This is a hybrid opportunity, collaborating in our exceptional office, 3 days a week in Alpharetta, GA. Responsibilities: Own the end-to-end product management cycle from Concept to Market Success, and lifecycle management Collaborate with our global leadership team in defining clear short-term and long-term product strategy within the relevant market or geography Identify requirements, define detailed roadmaps, and create preliminary design concepts Work closely with our Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines for all projects Prioritize business requirements and translate them to product functional & technical requirement Constantly analyze the competitive landscape, run gap & SWOT analyses, and define the differentiated story of your products Track product pipeline and sales, and analyze growth trends and obstacles Collect and analyze customer feedback and implement recommendations to the roadmap Own Product Documentation and Demos Support the Sales and Pre-Sales teams and join sales meetings to pitch and demo the products to enterprise customers and partners Develop competitive and accurate pricing models Evangelize our exciting products for the sales teams, our enterprise customers, trusted market analysts and partners in media Skills and Experience Needed: Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields Minimum 10 years of experience in delivering SaaS based / web-based products with minimum of 5 years of Product Management experience Experience in Product Management for Speech Analytics and/or Virtual Voice Assistant products Excellent written & oral communication Experience in working with Agile methodologies Experience in building products with Data Science, Machine Learning, Natural Language Processing and Artificial Intelligence Proven analytical and innovative thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills Domain knowledge in building & launching solutions for Contact Centers, Conversational Assistants, or Conversational AI Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail Demonstrated ability to engage and influence senior level executives Over 4 years of experience managing a product management team Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. J-18808-Ljbffr