Managing Director, Quality Intelligence & Causal Analysis (City of Rochester)
Job Summary The Managing Director, Quality Intelligence & Causal Analysis is responsible for directing the day-to-day execution of the Firm's quality intelligence, root cause analysis, quality analytics, and predictive risk assessment activities in support of the Firm's System of Quality Management (SoQM). Working closely with the Partner responsible for the function, the Managing Director leads the analysis of quality-related information to identify underlying causes of deficiencies, emerging risks, systemic trends, and opportunities to strengthen audit quality. The role is not responsible for concluding on the effectiveness of the System of Quality Management, assessing the severity and pervasiveness of deficiencies, or directing the Firm's monitoring program. Those responsibilities reside within the Monitoring, Evaluation & Reporting function. The Managing Director manages and coordinates quality intelligence activities across multiple sources, including monitoring results, inspection findings, root cause analyses, Audit Quality Indicators (AQIs), remediation outcomes, and other quality-related information. The role transforms data into actionable insights that support leadership decision-making, continuous improvement, and proactive risk management. The role is not responsible for evaluating the effectiveness of the System of Quality Management or concluding on the adequacy of remediation activities. Those responsibilities reside within the Firm's SoQM Monitoring & Evaluation function. Rather, this role focuses on understanding causes, identifying trends, evaluating risk indicators, and providing insights that support decision-making and continuous improvement. The position does not own or implement quality responses, controls, or remediation activities. Rather, the Managing Director provides objective analysis, challenge, and recommendations that enable stakeholders to address underlying causes and improve quality outcomes across the Firm. Job Duties Quality Intelligence & Root Cause Analysis Directs the day-to-day execution of the Firm's quality intelligence, root cause analysis, and quality analytics programs Leads and coordinates root cause analyses related to inspection findings, monitoring results, quality deficiencies, and other quality-related matters Evaluates underlying causes, contributing factors, and systemic drivers affecting audit quality and the Firm's SoQM Directs efforts to identify recurring themes, trends, and conditions that may impact the achievement of quality objectives Directs efforts to identify emerging quality risks, leading indicators, behavioral drivers, and organizational conditions that may affect the achievement of quality objectives Evaluates organizational behaviors, incentives, resource constraints, communication practices, and cultural factors contributing to quality outcomes Assesses relationships among findings, risks, controls, remediation activities, and organizational behaviors to identify opportunities for improvement Evaluates whether proposed corrective actions adequately address identified root causes and contributing factors Directs evaluations of action effectiveness to determine whether implemented corrective actions are producing the intended quality outcomes and addressing identified causes Directs the development and enhancement of quality intelligence methodologies, analytical models, dashboards, data visualization tools, and emerging technologies used to identify and evaluate quality risks Predictive Risk & Trend Analysis Directs analyses designed to identify emerging quality risks and potential future areas of concern before deficiencies occur Oversees the collection, validation, and analysis of data from inspections, monitoring activities, AQIs, remediation programs, and other quality-related sources Develops and maintains quality analytics, dashboards, scorecards, and predictive risk indicators Evaluates internal and external quality-related information to identify trends, conditions, and risk factors that could impact the Firm's quality objectives Supports the development of forward-looking analyses that assist leadership in prioritizing quality improvement efforts Reporting & Strategic Insights Directs the preparation of quality intelligence reports, root cause analyses, trend analyses, and other communications for Firm leadership Presents findings, observations, emerging risks, and recommendations to leadership and key stakeholders Supports development of annual quality evaluations and other quality management reporting requirements Assists in responding to PCAOB and other regulatory requests involving root cause analysis, quality trends, remediation effectiveness, and quality management activities Provides strategic insights and recommendations designed to support continuous improvement and proactive risk management Assists QMI leader in providing advice to Firm leadership regarding emerging quality risks, strategic priorities, resource allocation decisions, and opportunities to strengthen quality management activities Collaboration & Stakeholder Engagement Develops trusted relationships with process owners, response owners, inspection teams, and other stakeholders across the Firm Facilitates constructive discussions regarding findings, quality risks, root causes, and remediation opportunities in a manner that promotes collaboration and shared accountability Partners with Monitoring & Evaluation, Inspections, Professional Practice, Learning, Independence, Technology, and other functions to develop integrated perspectives on quality risks and quality performance Balances professional skepticism and objectivity with a collaborative, solutions-oriented approach to problem-solving and quality improvement Influences stakeholders through data-driven insights, sound judgment, and strong communication skills rather than direct authority Program Leadership Directs the execution of quality intelligence methodologies, analytical frameworks, reporting processes, and quality analytics tools Identifies opportunities to improve the effectiveness, efficiency, and scalability of quality intelligence activities Supports the Partner in establishing priorities, strategic objectives, and performance measures for the Quality Intelligence function Performs other duties as required Supervisory Responsibilities Directs managers, senior managers, directors, analysts, and project resources responsible for root cause analysis, quality analytics, trend analysis, and quality reporting activities Assigns work, establishes priorities, and monitors completion of quality intelligence initiatives and projects Provides coaching, mentoring, and technical guidance to team members Supports the development of team capabilities in root cause analysis, data analytics, critical thinking, and quality risk assessment Qualifications, Knowledge, Skills, and Abilities Education Bachelor's degree in Accounting, Economics, or Data Analytics, required Degree concentration in Economics or Data Analytics, preferred Experience Ten (10) or more of public accounting, audit quality, inspections, professional practice, quality management, risk management, regulatory, or analytical experience, required Experience leading root cause analysis initiatives, quality-related investigations, or complex data analysis projects, required Experience identifying trends, emerging risks, and systemic issues through data analysis and professional judgment, required Experience preparing executive-level reporting and presentations, preferred Experience working with quality management standards, inspection programs, monitoring activities, or regulatory matters, preferred License/Certifications CPA, required Software Advanced Excel skills, required Proficient in Microsoft Office Suite, including Word, PowerPoint, and Outlook, preferred Experience with accounting research databases, preferred Language N/A Other Knowledge, Skills & Abilities Strong knowledge of PCAOB QC 1000, IAASB ISQM 1, and AICPA SQMS 1 requirements Strong understanding of root cause analysis methodologies, causal factor analysis, remediation concepts, and continuous improvement principles Advanced analytical, critical thinking, and problem-solving skills Ability to synthesize complex information into practical, actionable recommendations Strong project management and organizational skills Excellent written, verbal, presentation, and facilitation skills Experience developing dashboards, scorecards, quality indicators, and analytical reporting Ability to build collaborative relationships while maintaining objectivity and professional skepticism Demonstrated ability to influence stakeholders, facilitate difficult conversations, and drive continuous improvement through data-driven insights Strong leadership skills with experience directing teams and managing complex initiatives Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. National Range: $240,000- $280,000 Maryland Range: $240,000- $280,000
