Director, Omnichannel Product (Stamford)
About LovesacWe are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.About our CultureAt Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. About the RoleThe Omnichannel Product Director is responsible for owning, defining and delivering frictionless customer-centric digital experiences across the full omnichannel ecosystem. This role owns the technical roadmap, architecture alignment, and delivery of all customer-facing applications, with primary accountability for ecommerce platform performance, scalability, integrations, and continuous evolution.Partnering closely with cross-functional business partners, this leader ensures seamless integration between stores, digital platforms, and customer engagement tools to create personalized, consistent brand experiences.This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.What You’ll DoOmnichannel Product Strategy & RoadmapDefine and own the technical product roadmap for all customer-facing platforms (eCommerce, Point of Sale etc.), partnering closely with business stakeholders to shape and deliver a unified omnichannel roadmap that drives connected customer experiences.Drive platform modernization and continuous improvement initiatives.Prioritize and manage the product backlog in partnership with business and engineering teams.Lead feature delivery from ideation through development, testing, release planning, and production deployment.Use analytics, experimentation, and industry best practices to inform optimization and investment decisions.Establish KPIs and success metrics aligned to revenue, conversion, retention and customer satisfaction goals.Evaluate and manage third-party technology partners and vendors.Platform Architecture & IntegrationOversee integrations across CRM, ERP, PIM, DAM, payment gateways, marketing automation, and data platforms to enable seamless cross-channel journeys.Ensure scalable, secure, and high-performing solutions.Ensure proper tagging, tracking, and analytics implementation across all digital experiences.Monitor and improve site performance, uptime, page speed, and platform stability.Ensure compliance with security, data privacy, accessibility, and role-based access requirements.Implement observability and define incident management processes.Customer ExperienceChampion a customer-first mindset across all product decisions.Identify friction points and continuously improve digital experiences.Leverage behavioral, transactional, and engagement data to increase conversion, retention, and customer lifetime value.Optimize end-to-end journeys across acquisition, purchase, fulfillment, service, and returns.Stakeholder LeadershipAct as a trusted liaison between business and technical teams, translating strategy into actionable execution.Align cross-functional teams to deliver high-quality solutions on time and within scope.Manage dependencies, risks, and trade-offs across platforms and initiatives.Ensure operational readiness and change management for all new releases.Perform any other reasonable duties for this role as requested by management. Who you Are:Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-CentricCore Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness Requirements10 years of product experience in retail, e-commerce, or omnichannel environments required.5 years of management experience required.Deep experience with modern eCommerce platforms and complex system integrations.Strong understanding of omnichannel retail operations and end-to-end customer journey orchestration.Strong analytical mindset with hands-on experience leveraging analytics tools to drive optimization.Proven ability to influence and align cross-functional stakeholders across business and engineering teams.Experience managing third-party vendors and system integrators to deliver scalable and high-quality solutions.Experience working in Agile/Scrum environments leading backlog prioritization, sprint planning, and cross-team delivery.Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines. Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits). Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.Full Time Benefits*Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.Pet Insurance and generous Associate Discounts.*Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents. Associate pay will vary based on factors such as qualifications, experience, skill level and competencies. Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law. Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [email protected].
