Operations Manager
About Paragon Professional Services Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon’s experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients’ projects in line with local, state and federal guidelines and regulations. About this position: Operations Manager – El Paso, TX The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities The Operations Manager serves as a critical bridge between detention facility operations, external stakeholders, government agencies, legal teams, and community partners. This role ensures seamless coordination of detainee management, compliance with regulations, and efficient operational workflows in high-security environments such as immigration detention centers, correctional facilities, or federal holding units. The ideal candidate is a proactive communicator with expertise in operations, crisis management, and stakeholder engagement. We are looking to hire two Operations Managers. One will preside over the El Paso contract, and the other will take on a more Regional assignment. Key Responsibilities Stakeholder Coordination: Act as the primary point of contact for internal operations teams, external agencies (e.g., ICE, DHS, local law enforcement), legal representatives, and advocacy groups to facilitate information sharing, resolve disputes, and streamline detainee transfers or releases. Operational Oversight: Monitor daily detention operations, including intake processing, medical screenings, housing assignments, and release protocols; identify bottlenecks and recommend process improvements. Compliance and Reporting: Ensure adherence to federal, state, and local regulations (e.g., ICE standards, PREA guidelines); prepare and submit detailed reports on operational metrics, incidents, and audits. Crisis Management: Respond to emergencies, such as medical incidents, disturbances, or policy changes, coordinating multi-agency responses and post-incident debriefs. Training Support: Develop and deliver training sessions for staff on liaison protocols, cultural competency, and inter-agency collaboration; maintain liaison networks for ongoing communication. Data Analysis and Metrics: Track key performance indicators (KPIs) like occupancy rates, processing times, and compliance scores; use data to inform leadership decisions and optimize resource allocation. Policy Implementation: Collaborate with leadership to implement new policies, procedures, or technology solutions (e.g., electronic health records, booking systems). Required (Minimum Necessary) Qualifications • Education Requirements: Highschool Diploma from an accredited institution. • Level of Experience Requirements: Minimum 15 years of experience in federal agency with operational experience Knowledge, Skills, Abilities, and Other Characteristics • Analytical thinking – ability to interpret data, diagnose issues, and inform decisions. • Problem-solving – resolving operational challenges quickly and effectively. • Leadership & team management – motivating staff, delegating tasks, managing performance. • Communication skills – clear written and verbal communication across teams and levels. • Decision-making – making timely, informed, pragmatic decisions. • Change management – guiding teams through policy, process, or organizational change. • Project coordination – planning, executing, monitoring, and closing initiatives. • Technology proficiency – operational software, reporting tools, workflow systems. • Ability to plan and prioritize workloads in a fast‑paced environment. • Ability to manage multiple projects simultaneously with accuracy and organization. • Ability to build cross‑functional relationships with internal and external partners. • Ability to adapt quickly to operational demands, disruptions, or new requirements. • Ability to interpret complex information and translate it into actionable steps. • Ability to maintain composure under pressure and guide teams through challenges. • High integrity and professionalism • Strong customer‑service orientation (internal and external customers) • Continuous improvement mindset • Results-driven and accountable • Resilience and persistence • Commitment to safety, quality, and compliance • Collaborative and team-oriented personality Preferred • Bilingual proficiency (e.g., Spanish/English). • Experience in immigration enforcement or federal detention operations. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be able to remain on one’s feet for extended periods while conducting on‑site facility inspections or attending operations meetings within secure areas. • Ability to walk long distances within detention complexes and navigate multiple housing units, stairways, and secure corridors. • Must be able to sit, stand, bend, and lift up to 25 pounds when handling records, reports, or basic equipment. • Requires visual acuity sufficient to read small print, review detailed operational documents, and observe activities within the facility environment. • Must have auditory capability to effectively communicate via radio, phone, and in‑person in noisy or high‑stress settings. • Ability to travel between facilities or agency offices as required may involve driving long distances or flying to other sites. • Must be capable of responding quickly in emergencies, including moving through secure areas, assisting during evacuations, or coordinating with on‑site personnel under time‑sensitive conditions. • Work may involve exposure to varying environmental conditions, including temperature fluctuations in detention or field settings and extended periods in controlled access zones. Work Environment Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Office-based with frequent field visits to detention facilities. • Exposure to secure environments must adhere to safety protocols. • Travel up to 25% within region. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
