Military Field Consultant. - SME
Minimum Qualifications Bachelor's Degree or equivalent of 4 years relevant experience. Master's Degree preferred. Minimum 15 years of experience made up of a combination of at least 10 years of prior military experience or relevant knowledge plus an additional 5 years' experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work. Candidates must live within 50 miles of West Point, Fort Hamilton, or Fort Drum. Will be home-based when not working in the field with the military community. Other Job Specific Skills Possess strong customer service skills, knowledge of call center operations, and knowledge of the military lifestyle Ability to tailor communications to multiple audiences/entities Excellent analytical, organizational, time-management, and multi-tasking skills Willingness to travel up to 80% within assigned geographical area of responsibility Experience with project administration and meeting multiple deadlines Experience in customer service quality and/or help desk Strong organization and time management skills Prior experience in marketing, recruiting, counseling and/or academic instruction a plus. Travels throughout their state and/or region, as directed, and is responsible for all aspects of the support of events that increase awareness of military community services. Serves as Subject Matter Expert (SME) to collaborate with existing family support resources, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives. Provides Service members and families with the highest level of support to include information and referrals for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medial individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, exceptional family member services, child abuse prevention and response services, domestic violence prevent and response services, Morale, Welfare, and Recreation (MWR) services, and transition assistance, when requested and approved by the Government. Attends various community events and meetings to bring awareness directly to the military community. Identifies problems and/or gaps in available services/resources and determines methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources. Facilitates collaboration between military and civilian agencies to improve coordination. Provides detailed briefings and training to share information that brings related groups together (e.g., unit/command members, staff, volunteers, etc.) when approved by the government. Collaborates with military and civilian personnel and other departments to develop presentation and training materials. Maintains an online repository of state-specific information on Government approved family programs and support resources. Provides guidance to team in adherence to planning, policies, and practices. Mentors junior team members as appropriate. *Ensures confidentiality in all aspects of support.
