Automobile

Fraud Protection Analyst

Location: On site at location listed in job posting. Weekly Scheduled Hours : Monday-Friday 10am-7pmET/11am-8pm CT, occasional Saturday 10am-2pm ET/9am-1pm CT SUMMARY At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The primary role of this position is supporting the Director of Fraud Prevention ensuring the organization's goals and objectives are achieved. As a result of the bank's sophisticated risk rules, certain customer payments are outsorted and will require further review and authentication prior to completion. The Fraud Analyst must investigate outsorted items and follow required processes to complete this activity while meeting all payment and customer deadlines. Balancing customer expectations as well as fraud loss is a critical success factor of this role. Providing feedback to the Fraud Protection Services team on changing trends and effectiveness of the process given the changing attack vectors of the fraudsters requires an end-to-end understanding of the payments process. The Fraud Analyst will work with their leader to enhance automation to improve the experience for both employees and customers. This individual must demonstrate strong analytical, critical thinking, change management, and interpersonal skills to work with the Fraud Protection Services team while also possessing technical acumen and the ability to communicate across the organization. Essential Duties and Responsibilities: Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines. Constantly evaluates opportunities for process improvement. Understands the importance of being knowledgeable/balanced in payments and customer satisfaction. Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud. Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization. Ability to adjust as needed to maintain KPIs for various payment rails. Evaluates risk factors when making critical transaction decisions. Performs other duties as required. Education and/or Work Experience Requirements: Bachelor Degree required Minimum of two years of fraud industry experience preferred. Must be able to travel domestically as required, etc. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available a t www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Fraud Protection Services - Claim Resolution Specialist

Location : On site at location listed in job posting. Weekly Scheduled Hours: Monday - Friday 8AM to 5PM EST At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Our Claim Resolution Specialists are dedicated to putting clients first and consistently delivering exceptional service experiences. Aligned with our core values-client focus, caring for people, commitment to excellence, expanding access, and fostering team success-our specialists play a key role in upholding the integrity of our operations and strengthening relationships with both internal and external clients. Core Responsibilities: Serve as a trusted point of contact for First Horizon clients navigating fraud or dispute claims, ensuring a seamless and supportive experience. Thoroughly review, research, and resolve claim cases with a strong commitment to quality, accuracy, and regulatory compliance (including Reg E, Reg Z, and other relevant guidelines). Collaborate with associates across teams to identify operational issues, minimize errors, and share knowledge for continuous improvement. Conduct detailed phone interviews with clients and/or external agencies to gather information critical to claim resolution and risk assessment. Prepare and send timely client notifications in line with all applicable regulatory and internal standards. Complete appropriate documentation and routine reporting to maintain transparent and auditable records. Respond promptly, professionally, and courteously to client inquiries, demonstrating empathy and a client-first mindset. Execute necessary adjustments to client accounts, identify recoverable transactions, and initiate merchant chargebacks as needed. Actively contribute ideas and feedback to improve processes and enhance both client and associate experiences. Core Competencies and Values Alignment: Demonstrated passion for client service and advocacy, providing solutions that put the client's needs at the forefront. Commitment to caring about people, with a focus on supporting and developing fellow associates. Excellence in verbal and written communication-articulate, diplomatic, and tailored to diverse audiences. Strong critical thinking, data analysis, and problem-solving skills for standardized and unique scenarios. High attention to detail, professional demeanor, and respect for the confidentiality of sensitive information. Strong organizational abilities and capacity to manage shifting priorities while delivering results. Technical proficiency with multi-system navigation and adoption of new digital tools and processes. Drive to foster team success by collaborating, sharing knowledge, and celebrating group achievements. Education and/or Work Experience Requirements: High school diploma or equivalent required; advanced education is a plus. 2 or more years of experience in client service, financial operations, or a related field. Strong analytical and problem-solving skills. Excellent communication skills. Strong ethical background with a keen eye for detail. About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Trust Client Specialist (Full - Time Temporary)

Location: Onsite a location listed on posted. Summary: The primary function of the Trust Client Specialist is to provide general and clerical administrative support to an individual, or small group of individuals, relieving them of clerical, administrative, and business detail. This particular job is in the Trust Division where the individual will assist Trust Officers in the administration and management of trust and estate accounts, prepares and reviews management reports; maintains records; coordinates information with various departments; interfaces with clients, staff and management; meets standards for Trust Division quality goals. Specific Duties included: Daily and weekly cash movement between Trust and DDA's for clients Research and Notify appropriate parties of Class Actions Coordinating directed trades (purchase and sells) with Trust Portfolio Manager. Special Situation Assets, maintain working list, obtain statements, balance, and provide updated information to TSS for posting and maintenance Coordinate Bank Services for Trust clients as their need may dictate. This may involve working with other areas of the bank in an effort to maintain an operational consistency between the clients trust services and his/her other banking needs. Serve as a liaison between the Administrator and the Client and also as the liaison between these two parties with other areas of the bank. Distribution of funds by check, wire, or by direct deposit into checking and investment accounts at other institution upon direction of the client and/or administrative officer's request Initiate entries to pay bills for Trust clients Communicating with Trust Administrator regarding liquidity needs for living expenses, gifting purposes, and tax purpose Setting up quarterly, annual, and monthly distributions for clients and assuring that these transactions are accurate and completed in a timely manner. This will involve setting up regular payments on the trust system. These payments are usually done via check or direct deposit into the clients checking or investment account at another institution Follow procedures for opening and closing Trust Accounts Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets) Setting up statements on the trust system, which will enable clients to receive account information on monthly, quarterly, bi annual or annual basis Preparing court accountings and other documents in a timely manner Make sure that client records are correct on the system and that new information is added to and maintained correctly in the vault on file Assist the Administrator in performing daily operational tasks, such as client contact, faxing, copying, delivering of documents, answering phones, loading documents in Compliance Services and serving in a backup role in the absence of the Trust Officer Education and/or Work Experience Requirements: Ability to operate a PC Proficiency in Microsoft Office applications (Word and Excel) a must Preferred Trust/Securities and processing experience Must be highly detailed oriented Must be able to prioritize, manage time, finish projects timely, and complete daily tasks with little or limited supervision Must have good oral & written skills and ability to communicate well with clients & co-workers The ability to work as a team member Must be highly service oriented Hours: MONDAY - FRIDAY 8AM - 5PM About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Director of Equities

Location: Onsite listed in the posting. SUMMARY The incumbent will possess the knowledge, experience and capability to analyze and manage complex investment portfolios with a focus on equity securities and experience with liquid alternative investments. They will be knowledgeable in risk models and quantitative strategies. They will have a strong foundation in asset allocation across global capital markets. The incumbent will lead equity portfolio management activities setting policy and strategy. In addition to quantitative skills, they will have strong interpersonal skills and the ability to present investments and service relationships. They will possess the skills and desire to effectively present to boards, foundations, high net worth families, and employees within the organization while building strong working relationships with their fellow bankers and bank management and centers of influence to build and grow the overall business. ESSENTIAL DUTIES AND RESPONSIBILITIES • Quantitative orientation to portfolio construction and selection including experience with risk models and optimization. • Asset allocation skills across a broad range of investable assets, including equities, alternative assets, etc. • Clearly articulate the purpose and benefit of investment decisions, asset allocation, and asset selection • Actively participate in establishing the criteria, weightings and rebalancing the global multi-asset class allocation models • Analyze prospect or client's portfolios and recommend the most appropriate asset allocation or equity strategies to achieve their goals • Assist in market write-ups, quarterly commentary, and product reviews • Communicate with relationship managers, outside product and service providers, service partners - CPAs, attorneys, other professionals as necessary to formulate solutions to specific client needs • Conducts formal regulatory investment reviews • Effectively implement investment decisions in line with IPS • Provide guidance to equity portfolio management staff • Works in concert with the bank's officers, lenders and trust relationship management staff • Engages in presentations to further the awareness of our fiduciary and asset management services • Performs all other duties as assigned SUPERVISORY RESPONSIBILITIES 1. Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. Bachelor (4-year college) degree and 15-20 years of experience or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Pineville, NC

  • no content

Lending Services Processor - Collateral Lien Release

Location: Onsite at the location in the posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. SUMMARY The Lending Services Processor is responsible for processing collateral lien release tasks for consumer and commercial loans. The processor prepares lien release documents for various types of collateral including real estate, vehicle titles, UCC filings, stock certificates and saving/CD accounts. The Collateral Lien Release Processor demonstrates high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank. This position will support the Collateral Release and Lien Perfection Team. The Processor also demonstrates a high level of customer service with internal and external customers. ESSENTIAL DUTIES AND RESPONSIBILITIES 30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY. 30% Service Quality: Delivers on our service promise in Lending services (measured by Service Level Agreements, customer feedback, error reports) 20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met 20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate, engages with team members. Areas of responsibility include: Responsible for ensuring proper preparation of collateral lien release documents within the required SLA time frame Responsible for processing Consumer and Commercial Paid Loan Reports Responsible for processing Consumer and Commercial Integrity Reports Responsible for processing consumer and commercial legacy loan release requests Responsible for communicating with state and county recording clerk's offices Responsible for the accurate placement of collateral release documents in ARX imaging system Responsible for ensuring First Horizon Bank's lien is accurately released on the appropriate collateral documents Responsible for communicating with Third Party vendors Maintain compliance with policy and procedures Work with others to ensure that the entire team's work is within SLA Work closely with other departments to ensure proper communication Responsible for procedure/system testing or assisting with procedure writing Demonstrate a high level of customer service to our internal and external customers QUALIFICATIONS Education and/or Work Experience Requirements: High school diploma with 2 - 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required. Knowledge - General banking products or lending knowledge Skills - Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed Abilities : Ability to follow procedures and to handle multiple tasks Ability to respond quickly to problem situations Ability to work efficiently and independently Ability to work in a fast-paced environment with a high volume of work and minimal errors Ability to work under pressure and remain calm & pleasant Ability to work well with others in a team setting but also be accountable for individual tasks Ability to adapt to frequent change Ability to prioritize and reprioritize About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Hickory Hill, TN

  • no content

Audit Project Manager Senior - Bank Operations

Location: Onsite at location listed. Summary: Primarily responsible for completing audit engagement assignments with minimal supervision. The Audit Project Manager II is expected to: understand and identify the full range of risks related to processes, regulatory compliance, organization, policy, and technology, evaluate control design adequacy in complex business processes, perform control testing, and document work performed in conformance with internal audit methodology. Essential Duties and Responsibilities Leads a team focused on assigned audit, providing supervision and assignments to team members as Auditor In Charge as well as reviewing work papers completed by staff and drafting audit report Contact with management regarding audit scope, status, and findings Responsible for meeting time and staffing budgets for assigned audits Provide on-the-job training for staff auditors, including meaningful and relevant feedback for improvement in the form of coaching notes and verbal discussions Objective opinion on the adequacy and effectiveness of the system of control Efficiency of performance of the activities being reviewed Prepare and supervise the preparation of work papers that accurately document work performed and support conclusions Adhere to Departmental policies and guidelines Conduct findings follow up validation Ensure audit issues are well-defined, root causes are identified, and recommendations for improved controls and processes are communicated to management Supervise findings follow up validation SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS Bachelor's Degree (4-Year Accredited College) 5 - 8 Years related auditing experience Relevant financial services industry knowledge (Deposit Operations, Treasury Management, Retail Banking, Electronic Funds Transfer, Items Processing, Deposit Product Management, Digital Banking, Regulatory Compliance) Excellent oral and written communication skills Ability to plan, organize, and prioritize assignments, and to meet critical and established deadlines Thorough understanding of Institute of Internal Auditors (IIA) Standards Certification highly preferred (CIA, CPA, CISA, or other relevant professional designations) COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite TeamMate (preferred) CERTIFICATES, LICENSES, REGISTRATIONS Certification preferred (CIA, CPA, CISA, or other relevant professional designations) About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Lafayette Square, LA

  • no content

Mortgage Loan Officer

Location : On site at the location listed in job posting. Summary : Do you want to help people in one of the biggest purchases of their lives? Being a mortgage loan officer is a meaningful role for you to assist both first-time and seasoned homebuyers with real estate transactions. This role puts you in the driver's seat to build a great team and establish good rapport with new and existing clients in the area. Develop business relationships, get involved in the community, and realize your success by joining the Mortgage team. There are very few career options that are as lucrative as a mortgage loan officer. You'll have the opportunity to achieve extraordinary income that is well into six figures based on your personal production. ESSENTIAL DUTIES AND RESPONSIBILITIES : Responsible for soliciting and servicing a variety of residential mortgage loans. Interviews applicants, collects financial data and documents, and makes recommendations regarding the loan products that best meet the borrower's needs. Assists buyers in the purchase process through closing. Make external and internal sales calls. Comply with regulatory, secondary market and bank policies and guidelines. All other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or GED with some college preferred and at least 2 years of experience or equivalent combination of education and experience. Working knowledge of real estate loan documentation preferred. Working knowledge of lending regulations preferred. NMLS Language As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Nashville, TN

  • no content

Trust Client Specialist

Location: Onsite a location listed on posted. Summary: The primary function of the Trust Client Specialist is to provide sales and administrative support to an individual or small group of individuals, relieving them of clerical, administrative and business detail. The Trust Client Specialist will assist Trust Officers in the administration and management of various types of accounts including Trusts, retirement accounts, investment management accounts, estates, etc. Support includes direct contact with clients and internal partners in all aspects of the client relationship from onboarding to day-to-day account management, compliance and client service. Strong communication, attention to detail, ability to multi-task and organization are critical skills. Specific Duties included: Various aspects of account maintenance, including but not limited to opening and closing accounts following Trust procedures, setting up contact records, setting up statements in the Trust system, setting up disbursement and receipt ticklers, maintaining account coding. Preparation of various forms under the guidance of the Trust Officer. Processing various cash transactions using Trust and bank systems, including but not limited to processing incoming checks, paying bills for clients, disbursements to clients, account-to-account transfers. Initiating and monitoring asset transfers between institutions. Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets). Scanning and uploading various documents needed for compliance purposes and providing requested documentation for audits. Direct client contact, serving as a liaison between the client and Trust Officer as well as other departments of the bank. Being organized, meeting deadlines, and processing requests with accuracy. Serving in a back-up role in the absence of the Trust Officer. Supporting and contributing to new business development efforts in the bank through client contact and referrals while promoting the appropriate company image and maintaining a professional attitude. Performing general office duties and providing team/departmental support as needed. Education and/or Work Experience Requirements: High school diploma or GED and 3-5 years of experience in a similar position Proficiency with MS Office Suite Excellent written and verbal communication skills Must be incredibly organized Hours: MONDAY - FRIDAY 8AM - 5PM About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Knoxville, TN

  • no content

Trust Relationship Manager

Location : On site at location listed in job posting. Summary : Manages a portfolio of moderately complex to complex trusts, estate accounts and sales efforts while generating income through effective control and administration of assigned duties within the geographical region. Develop new business by marketing new products and services to existing clients and by securing new clients. Job Description: Manages a portfolio of complex and large trusts, estate accounts and sales efforts while developing long term business relationships with clients. Contacts prospects to generate appointment activity within assigned geographic area to: Meet with and advises customers or prospects to define customers' needs concerning trust and estate accounts. Makes appropriate product strategy recommendations in order to maximize client return while being mindful of the client's risk tolerance and legal ramifications of the different trust account types. Works in cooperation with other relationship managers or sales people to identify and refer prospects which result in the establishment of personal trust, life insurance, financial planning, or other financial service relationships. Conducts annual reviews, evaluate changes in financial objectives, and recommends actions which result in retention, strengthening, and growth of the client's relationship. Facilitates internal and external service coordination to resolve issues and respond to client requests. Monitors client profitability, cross sell marketing plans, risk management, legal and compliance issues and provides consultation on financial and wealth management matters. Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s). Performs all other duties as assigned Travels to meet with clients where appropriate considering revenue, new business opportunities, or servicing requirements. Job Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Bachelor (4-year college) degree and 6-8 years of experience or equivalent combination of education and experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Knoxville, TN

  • no content

Workforce Management Analyst

Location: Onsite listed in the job posting Weekly Scheduled Hours- 9am - 6pm EST (possibly 8am - 5pm EST) The Customer Experience Analyst / Workforce Management Specialist position is an individual contributor role that works as part of a team generating forecasts and schedules and performing analytics on results. This individual will be responsible for overseeing scheduling, reporting and auditing functions. They will be responsible for reviewing trends relative to scheduling and schedule staff accordingly to ensure service level standards are met, optimal cost effectiveness, operational efficiency, and service delivery for both in house and a remote workforce. This individual will develop and maintain comprehensive reporting illustrating staffing and adherence effectiveness and opportunities at individual, team, and center levels. Through data preparation, tracking and analysis this position will provide guidance and direction on workforce strategies across multiple departments to enhance performance and productivity while reducing costs. Major Duties And Responsibilities Monitor daily agent activity, agent Adherence and call volume trends for multiple queues and sites to maximize productivity and Contact Center performance. Monitor Contact Center metrics (after call time, talk time, hold times, abandonment rate and IVR usage) to assist with forecasting of calls and staffing needs. Forecast long-term and short-term staffing needs by utilizing workforce technology to analyze trends. Prepare forecasts for upcoming weeks/ months and rolling twelve months for inbound telephony and support teams to determine appropriate staffing requirements and achieve performance objectives. Serve as a primary point of contact for daily scheduling issues and responsible for working closely with team members and management to Provide real time direction of staff movements to ensure maximum efficiency while optimizing service and cost. Maintain schedules to meet service objectives, operational goals and optimize productivity. Analyzes Contact Center trends, including volume, arrival patterns, staff productivity, and resource allocation. Recognizes and recommends operational improvements. Facilitate and lead planning efforts and make recommendations of workforce efficiencies and operational improvements to Management Team on Bi-Weekly Calls. Compile, summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, daily performance summaries, LT/ST forecast bridge analysis, cost per transaction tracking, etc. Perform interval, daily, weekly, monthly, annual analysis of historical performance at individual centers and individual departments and lines of business. Conduct "what if" analysis in order to determine the best strategy for meeting all service and cost goals. Track and report on system issues, downtime and escalate as required. Perform Ad Hoc analysis. Qualifications Minimum 2 year experience in Workforce Management required, WFM CXone preferably in a contact center environment Experience with Workforce Management software (scheduling, performance tracking, reporting) required (NICE, Calabrio) Must have the ability to demonstrate strong analytical skills, with emphasis on forecasting Must possess complex problem solving, judgment, critical thinking and decision-making skills Ability to be highly organized with an emphasis on accuracy and timeliness required Must have the ability to organize information and have attention to detail and accuracy Demonstrate strong verbal and written communication skills Strong organizational skills and the ability to multi-task Strong MS Office Product Knowledge Must be able to work a flexible schedule including day and/or evening hours Must be at least 18 years old Must be able to work 40 hours per week Multi-channel Contact Center Management Experience Preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Seymour, TN

  • no content

Senior Software Engineer

No Sponsorship will be provided for this role. Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm The Senior Development Engineer will plan, design, develop, configure, document, deploy, troubleshoot, and maintain First Horizon software applications and services. The successful candidate should be innovative, energetic and comfortable leading and contributing to provide the most astonishing of customer experiences. The senior development engineer will lead and collaborate as a member on a team of developers, business analysts, product managers, and QA/testing staff focused on delivering a secure and top-notch new digital experience for our internal and external customers. The role responsibilities will include development, maintenance, and support of the Internet Banking applications. The candidate should be able to bring technical expertise and industry best practice to the development team to ensure outstanding software development and delivery. Further, the candidate should be able to work independently and as part of a team to develop features and capabilities as well as resolve issues or defects. Required and Preferred Technical Skills: Strong object-oriented analysis and design skills and experience with the web technology stack is required Expertise in JavaScript, TypeScript, HTML, TSS, Node.js Expertise in React, TailwindCSS, NextJS or similar frameworks Experience with automated testing frameworks like Jest, Playwright, or Cyprus Expertise with responsive and mobile design, Cross browser development, and use of APIs Experience in Web services including SOAP and REST Advanced knowledge of source control and change control practices with a propensity to adhere to the established standards Experience with build automation and deployment tools (Git, Jenkins, GitHub Actions, etc.) Experience deploying applications in a containerized, cloud environment (e.g., Kubernetes) Development experience with web applications deployed in complex, multi-tiered environments Knowledge of SQL Queries and Stored Procedures is a plus Dynatrace expertise would be a bonus Financial Services experience a plus Required Qualifications: Strong initiative and focus on high quality results Excellent team player with ability to bring along peers and other stakeholders Focused on delivering world-class customer experiences Familiar with Agile development methodologies Possess a strong sense of ownership for achieving results Strong oral and written communication skills Experience working in a complex, dynamic environment Excellent at delivering solutions for complex business requirements Passionate and inquisitive approach to the technology-driven world Top notch critical thinking skills, able to explain the rationale behind design or selections Exhibit a passion to streamline common activities (automate) Ability to independently drive solutions while working with multiple teams and business units. Comfortable leading technical design sessions Available for on call support 24x7 on a rotational basis Bachelor's Degree in Computer Science, STEM or a related field or an equivalent combination of education, training, and experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Cahaba Heights, AL

  • no content

Mobile Software Engineer

No Sponsorship will be provided for this role. Location: On Site at location listed in posting Weekly Schedule: Monday- Friday, 9am-5pm The Mobile Development Engineer will design, develop, configure, document, deploy, troubleshoot, and maintain First Horizon mobile software applications and services. The successful candidate should be innovative, energetic and comfortable leading and contributing to provide the most astonishing of customer experiences. The mobile development engineer will collaborate as a member on a team of developers, business analysts, product managers, and QA/testing staff focused on delivering a secure and top-notch new digital experience for our internal and external customers. The role responsibilities will include development, maintenance, and support of the mobile Banking applications. The candidate should be able to bring technical expertise and work independently and as part of the development team to to develop features and capabilities as well as resolve issues or defects. Required and Preferred Technical Skills: Solid mobile analysis and design skills and experience with the native mobile technology stacks is required Expertise in JavaScript, TypeScript, HTML, TSS, Node.js Expertise in React Native, React, TailwindCSS, NextJS or similar frameworks Experience with automated testing frameworks like Playwright or Maestro Expertise with responsive and mobile design, Cross browser development, and use of APIs Experience in Web services including primarily REST but also SOAP Advanced knowledge of source control and change control practices with a propensity to adhere to the established standards Experience with build automation and deployment tools (Expo, Git, Jenkins, GitHub Actions, etc.) Experience deploying applications to Apple and Android app stores Development experience with mobile applications deployed in complex, multi-tiered environments Financial Services experience a plus Required Qualifications: Excellent individual initiative and focus on high quality results Team player with ability to bring along more junior colleagues Focused on delivering world-class customer experiences Familiar with Agile development methodologies Possess a strong sense of ownership for achieving results Good oral and written communication skills Experience working in a dynamic team environment Passionate and inquisitive approach to the technology-driven world Ability to independently work solutions if necessary Comfortable participating in technical design sessions Available for on call support 24x7 on a rotational basis Bachelor's Degree in Computer Science, STEM or a related field or an equivalent combination of education, training, and experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

  • Maryville, TN

  • no content