LHS Asst. Color/Winter Guard Director

Position Title Assistant Color/Winter Guard Director Employment Start Date July 1, 2026 Grade Level Middle School & High School Education Required High School Diploma or Equivalent Previous Experience Required Middle/High School coaching experience preferred. Experience and knowledge of dance technique, color guard equipment and choreographing preferred. Experience in DCI or WGI preferred. General Description of Position Duties Assist with the direction of all activities of the fall color guard and winter guard. Implement a comprehensive equipment technique program as well as a fundamental movement/dance program. Participate in all extra‑curricular rehearsals, band camp, performances, and other activities as required. Assist with the direction of all recruiting efforts with the support of the band directors. Assist in the design, implementation, and direction of indoor performances during the winter season that are suitable for presentation in the community in a variety of contexts as ambassadors of the school and the band program. Assist and cooperate fully and willingly with the band staff in a unified effort to improve the comprehensive band program and support one another. Maintain clear communication and professional working relationships with students, parents, boosters and band staff. Help organize efforts such as fundraising, prop building, etc. to support the program. Be able to effectively create and manage a budget for the color guard. Special Skills, Training or Aptitudes Required or Desired Choreography, variety of dance techniques, and equipment (flag, rifle, and sabre). Position Location Lebanon High School and Lebanon Middle School J-18808-Ljbffr

Senior Vice-President - Supportive Housing Site

Senior Vice President Reports To: Executive Vice President Location: Supportive Housing Site What The Senior Vice President Does Maintain professional relationships with clients and client confidentiality. Practice Universal Precautions/Standard Protocol & Procedures. Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information. Make recommendations to the appropriate Executive Vice‑President regarding organizational policies, procedures, and protocols. Clearly communicate both CAMBA’s and funders’ policies, requirements, guidelines, and program performance targets to staff. Ensure that all direct and subordinate staff complies with CAMBA’s and funders’ policies and rules. Ensure that any disciplinary action taken regarding staff is in compliance with CAMBA’s disciplinary policy and procedure. Ensure that all goals, targets, and performance outcomes are met on a monthly/cycle basis. Develop and implement Quality Assurance measures to ensure quality service delivery to clients. Supervise, review and approve staff’s and subordinates’ training, vacation and leave requests. Approve staff’s travel and expense vouchers. Review and sign time sheets. Prepare performance appraisals for direct reporting staff. Ensure the accuracy and timeliness of all staff weekly/monthly/quarterly/semester/annual reports. Prepare, review and submit weekly reports and statistical information for both senior management and funder use. Analyze program and demographic data to make programmatic improvements. Communicate with peers on issues related to client progress and best program practices. Conduct regular staff meetings. Confer with the appropriate Executive Vice‑President and/or other CAMBA management/Executive Staff as needed regarding programmatic and personnel issues. Create, monitor, and maintain multiple budgets. Submit proposals, work plans and scopes of services for new and existing supportive housing as needed. Represent CAMBA at funder/outside agency/community meetings as requested. Immediately report to the appropriate Executive Vice‑President or Chief Administrative Officer any monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability. Make hiring and firing recommendations to appropriate Vice Presidents, Program Directors, Senior Program Managers, Program Managers, and Executive Vice‑Presidents in consultation and agreement with Human Resources. Other duties as assigned. Qualifications 5 years of applicable experience. Experience in clinical supervision, housing issues and working with individuals living with mental illness, substance abuse issues, HIV/AIDS and other special needs. Knowledge of supportive housing services and operations. Experience in Program and Staff Development. Minimum Education/Experience Required Licensed Master’s degree in Social Work, Psychology or a related field. A license is required for these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy. Compensation Annual salary: $160,000 - $175,000. When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Full‑time (35 hours per week) Benefits Health insurance Dental insurance 403(b) retirement plan with employer match Paid time off (vacation, personal, and sick time) Paid holidays CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics. J-18808-Ljbffr

Director of People

Overview Our client is seeking an experienced Director of People to lead and enhance their human resources initiatives in Hot Springs, AR. This senior-level role focuses on developing and executing strategic HR programs that align with organizational goals, improve co-worker relations, and foster a family-friendly workplace environment. The ideal candidate will have a solid foundation in HR management, legal compliance, and a passion for creating a positive work culture environment. Responsibilities Formulate and recommend HR program goals and objectives to enhance co-worker relations. Develop and implement strategies for recruitment, retention, and talent management. Collaborate with senior leadership to align HR strategies with organizational objectives. Supervise and guide the HR team in executing recruitment, onboarding, and training programs. Address workplace issues, such as working conditions and employee grievances, and provide resolution recommendations. Prepare and manage the HR department's budget, ensuring all operations stay within the approved financial limits. Oversee performance evaluations, making recommendations on hiring, promotions, and disciplinary actions. Lead and update the onboarding process and general orientation for new employees. Support recruitment efforts in collaboration with department leaders. Qualifications Bachelor’s degree in Business Administration, Human Resources, or a related field; Master’s degree is preferred but not required. Extensive knowledge of co-worker relations and HR management principles. In-depth understanding of HR laws and regulations. SHRM Certified Professional (PHR) or Senior Professional (SPHR) is prefer. Prior experience in the healthcare sector. A proven track record of managing HR functions in a dynamic and growing organization. Benefits Dental Insurance Medical Insurance Vision Insurance Life Insurance Retirement Plan Paid time off J-18808-Ljbffr

Area Director

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person-centered supports that allow people to live independently as possible. You’ll work directly with people in need of supports living with intellectual or developmental disabilities. With services in 17 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life. Company Perks/Benefits: Full Wage Scale: $107,800 - $120,070.10 (Future increases within the posted range are based on tenure and performance per Dungarvin’s compensation guidelines.) Medical, Vision and Dental Insurance Supplemental Insurance Flex Spending and HSA Accounts Pet Insurance Life Insurance 401 K plan with up to 3% employer match after eligibility period PAID TIME OFF (PTO) Growth and Development Opportunities Employee Referral Program Employee Assistance Program National Brand Discounts Tapcheck - access to 50% of your pay before payday Job Description What You Get To Do: As Area Director, you’ll lead and shape the success of two Behavioral Day Programs in Sonoma County, California (Rohnert Park and Santa Rosa) focused on delivering exceptional care and services across the region. This is a highly visible leadership role where you’ll partner closely with supervisors and operational leaders to build strong teams, drive performance, and create a culture centered on quality, accountability, and person-centered support. This role is ideal for an experienced, executive-level leader who thrives in a fast-paced, multi-site environment and is energized by balancing operational leadership, team development, and strategic growth. You’ll have the opportunity to: Lead and mentor first-line supervisors across multiple program sites Drive operational excellence and ensure high-quality service delivery Strengthen relationships with individuals served, their families and guardians, with your employees, and with community partners Oversee compliance with all licensing, certification, contractual, and regulatory standards Manage program financial performance, including budgeting, occupancy, utilization, and overall operational health Partner with senior leadership to execute growth strategies, expand services, and support business development initiatives Influence program direction and play a key role in advancing organizational goals across the region Qualifications What Makes You a Great Fit: Bachelor’s degree in a human services-related field required (Psychology, Applied Behavior Analysis, Allied Health, Educational Psychology, Sociology, Human Services, or related field) Master’s degree is preferred 5 years of management experience with a minimum of 3 years of experience in human services supporting individuals with intellectual/developmental disabilities or mental health needs Demonstrated financial management and budgeting experience Strong working knowledge of state and federal laws and regulations, including Title 17 and Title 22 Strong preference given to candidates with experience in Adult Day Programs, knowledge of California regulatory compliance and licensing standards, and experience partnering with California Regional Centers to coordinate services Additional Information We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law. J-18808-Ljbffr

BD and Marketing Coordinator - Global Life Sciences, Healthcare/FDMD

Summary The Business Development and Marketing Coordinator is a key team member within the Marketing Department. The Coordinator supports assigned practice and/or industry groups with a variety of business development and marketing projects, as described below. They take an active role in learning about the service offering, lawyers, and clients of the assigned groups, and work closely with colleagues across offices and functions to coordinate a range of integrated business development and marketing efforts. Duties and Responsibilities Assists in the preparation of new business proposals and capability pitches, as well as formal RFP responses. Maintains the groups’ business development “infrastructure” (e.g., written collateral, experience database/matter lists, contact lists, opportunity tracking, etc.), exercising an acute level of quality control to ensure that all marketing collateral, communications, matter lists and other materials are consistent, error-free, and up to date. Supports the preparation and submission of rankings, awards, surveys, league tables, and other recognitions for assigned groups. Updates practice/industry information on the Firm’s website and intranet site, and coordinates occasional external republication. Helps write and edit practice/industry group descriptions, lawyer biographies, and client presentations to support the Firm’s business development pursuits. Conducts research on clients/prospective clients, and gathers market and competitive intelligence to develop knowledge about our clients, their industries, and legal needs. Collaborates with the Creative team to produce branded collateral for sponsorships, client events, advertisements, presentations, and other activities. Works with Regional BD and Marketing team members to plan client programs and Sidley-sponsored events. Other tasks and projects as assigned. Target Salary Range $64,000 - $72,000, if located in Illinois and Washington D.C. Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources). Education and Experience: Required: A Bachelor's degree from an accredited university. A minimum of two (2) years of business development and/or marketing related experience. Excellent writing and proofreading skills. Proficiency in Microsoft Office and Outlook. Preferred: Marketing or business development experience in a law firm or other professional services organization. Working knowledge of customer relationship, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation. Familiarity with relevant company/market research tools, as well as law firm rankings, awards, and league table publications. Other Skills and Abilities: Strong organizational skills. Strong attention to detail. Good judgment. Strong interpersonal communication skills. Superior relationship building skills. Strong analytical and problem-solving skills. Able to work harmoniously and effectively with others. Able to preserve confidentiality and exercise discretion. Able to work under pressure. Able to manage multiple projects with competing deadlines and priorities. Sidley Austin LLP is an Equal Opportunity Employer. LI-Hybrid LI-JW1 J-18808-Ljbffr

Medical Science Liaison - San Francisco

Medical Science Liaison - San Francisco page is loaded Medical Science Liaison - San Franciscolocations: San Francisco, CAtime type: Full timeposted on: Posted Todayjob requisition id: R1538375Medical Science Liaison – Oncology (Community‐Based) IQVIA in partnership with our client, Exelixis, are excited to announce that we are looking for Medical Science Liaisons to initiate scientific dialogue within the therapeutic area of oncology through scientific discussions with clinical physicians, staff and other stakeholders, on behalf of our client.The Oncology Medical Science Liaison (MSL) is a field‐based scientific professional responsible for engaging healthcare professionals (HCPs) and advanced practice providers (APPs) in compliant, non‐promotional scientific exchange.This role is community‐focused and supports pre‐launch and early launch medical activities through disease‐state education, insight generation, and scientific engagement within community oncology settings.RESPONSIBILITIESEssential Functions Act as a scientific point of contact in the field for Exelixis Medical Affairs* Appropriately engage oncology HCPs and APPs in compliant, fair‐balanced scientific exchange* Deliver scientific education and disease‐state discussions using approved materials* Develop and maintain scientific relationships within assigned geographic territory* Report field intelligence, including insights on treatment landscape, scientific trends, and competitor activity* Provide support to clinical development and operations activities, including site recommendations, initiation visits, and facilitation of scientific communication* Participate in or support advisory boards in accordance with applicable guidelines and compliance standards* Represent Exelixis at medical congresses and scientific meetings; provide timely session summaries* Serve as a scientific resource for cross‐functional partners within defined and approved boundaries* Maintain up‐to‐date knowledge of relevant studies, compounds, disease states, and treatment pathways* Demonstrate consistent execution excellence within assigned territory while supporting team objectives* Contribute to business needs beyond assigned geography as required* Ensure timely reporting of adverse events and product complaints in line with company and regulatory processes* Project a professional image of the Company and act in accordance with applicable industry codes of conduct* Perform other duties as assignedSKILLS AND ABILITIES Strong verbal and written communication skills* Ability to engage healthcare professionals in credible and compliant scientific discussions* Ability to work independently while collaborating effectively within a matrix team* Strong organisational and time‐management skills* Ability to manage travel demands and territory priorities* Demonstrated integrity and commitment to ethical and compliant conduct* Proficiency in standard office software and customer relationship management systemsMINIMUM REQUIRED EDUCATION KNOWLEDGE AND EXPERIENCEMinimum Requirements: Bachelor’s degree (Life Sciences, BSN)* 2 years of relevant clinical, scientific, or healthcare‐facing experience in oncology. Relevant experience may include roles such as clinical practitioner, oncology nurse, clinical educator, clinical research, or other HCP‐facing scientific roles.* Understanding of compliant, non‐promotional scientific exchange or experience working within regulated healthcare environments.* Experience working within regulated, compliance‐driven healthcare or life sciences environments* Demonstrated ability to manage territory activity, prioritise workload, and operate effectively in a fast‐paced, matrix environment* Ability to work independently in a field‐based, matrix organization.* Understanding of the non‐promotional Medical Science Liaison role is required* Valid driver’s license* Frequent domestic travel, up to 70%, including occasional evenings and weekendsPreferred qualifications and experience: Advanced scientific or clinical degree (e.g., PharmD, PhD, MD).* Oncology‐specific certification (e.g., OCN(R).* Prior experience as a Medical Science Liaison or in a Medical Affairs role.* Experience supporting oncology practices, particularly in community settings.* Experience participating in scientific meetings, advisory boards, or investigator engagement.* Knowledge of healthcare systems, particularly community oncology settings.* Familiarity with applicable medical, legal, and regulatory requirements governing scientific exchange.LI-CESIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.The potential base pay range for this role is 130,000-210,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. J-18808-Ljbffr

Regional Director of Sales (Senior Living)

Regional Director of Sales (Senior Living) Wage: $85,000-95,000 (Plus Commission) The Regional Director of Sales leads and supports Sales Coordinators, Specialists, and Executive Directors to drive occupancy through strategic sales initiatives and relationship-building. This role provides coaching, mentorship, and field support to optimize sales performance and community growth. What You’ll Do: Coach and mentor sales and operations teams to achieve occupancy and revenue goals. Analyze sales metrics, referral sources, and conversion rates to guide strategy. Deliver field training on sales processes, lead management, touring protocols, and business development. Oversee pre-marketing for new or acquired communities. Monitor budgets and resource allocation to maximize revenue opportunities. Conduct site visits to ensure quality standards and effective marketing materials. Assist with hiring, onboarding, and motivating sales professionals. What We’re Looking For: Bachelor’s degree or equivalent experience in senior living sales/operations. 3-5 years of senior living sales, marketing, or operations experience. Strong leadership, interpersonal, and communication skills. Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and mobile platforms. Ability to travel and maintain a valid driver’s license. The Perks That Matter: Competitive salary and bonus opportunities Health, dental, vision, disability, and life insurance 401(k) with match Paid time off and flexible hours Employee assistance program and on-demand pay Career growth in a fast-growing company About Jaybird Senior Living We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose. Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind. The Minnesota Equal Pay for Equal Work Act requires employers in the state of Minnesota to disclose the following information. If the position applied to is not located in Minnesota, the following information may not apply. The base range represents the low and high end of the pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of our total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, we provide a variety of benefits to employees, including medical, dental, and vision insurance coverage, disability insurance, 401(k) with match, paid time off (PTO), Flexible hours for better work-life balance, Employee assistance program, on-demand pay. We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws. J-18808-Ljbffr

Executive Director, Sales

Benefits Full-time Pay Range: $145,000.00/Yr. - $242,300.00/Yr. Shift Days:, Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) Paid time off Paid sick time Short term & long term disability coverage (STD/LTD) Employee stock ownership (ESOP) Holiday pay for company designated holidays Overview At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good. Primary Responsibilities The Executive Director of Sales is a key leadership role and responsibility for planning, directing, and coordinating the development and execution of sales, marketing, and merchandising programs to retail stores and other retailers that meet regional and company financial goals. This position will also develop and solidify relationships with customers, vendors, and broker partners. As with all positions at KeHE we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values. Essential Functions DUTIES, TASKS AND RESPONSIBILITIES: Develop and drive overall business and sales strategy, translating company vision into actionable plans, KPIs, and objectives for profitable growth. Oversee all financial aspects of the business, including budget development, forecasting, expense management, and P&L accountability for assigned accounts or regions. Lead the financial analysis and reporting of sales performance, profit margins, and business opportunities, using insights to guide strategic decisions. Lead, develop, and grow high-performing sales teams to execute strategy and achieve business objectives. Builds and maintains strategic relationships with key customers, vendors, and partners to execute business strategy and drive long‑term growth. Develops and executes plans and programs to ensure sales and profit growth maximize at the account level through analytical and fact‑based selling. Develops creative promotional plans to increase sales and manages plans through profitable execution. Provides leadership to and builds sales teams to drive sales, marketing, and merchandising programs upward to ensure that company objectives are met and or exceeded. Ongoing sales plan development, assessment, analysis, and execution specific to the accounts of responsibility. Increases sales by finding new business opportunities and through consistent follow up. Responsible for the analysis and distribution of category management information and initiatives. Participates in regional and national trade events and represents the company through public speaking and participation in industry associations. Manages budgets for the assigned customers. Monitors competitor activities and recommends paths forward to address these activities. Works with a sense of urgency towards projects, requests, and deadlines. Communicates and collaborates with other KeHE functional areas to meet all company objectives. Assures that established company policies and procedures are followed in the assigned sales area. Other duties and projects as assigned. SKILLS, KNOWLEDGE AND ABILITIES: Proven ability to define and drive business strategy, linking strategic planning with execution to deliver measurable results. Strong financial acumen with experience developing budgets, managing P&L, analyzing financial reports, and using financial insights to guide strategic decisions. Strategic thinker with strong business acumen, capable of making decisions that balance growth, profitability, and long‑term sustainability. Excellent communication skills including verbal, written and presentation with the ability to convey a clear understanding of unique needs of audiences. Strong interpersonal skills and ability to collaborate effectively with cross functional teams to meet objectives. Strong ability to lead teams and provide guidance and leadership. Ability to focus on highest priorities and set aside less critical tasks. Ability to plan and lay out a thorough schedule and steps for achieving objectives. Ability to tackle obstacles and develop excellent contingency plans. Quickly and decisively acts in fast‑changing, unpredictable situations. Exceptional at spotting or seizing opportunities. Exhibits tremendous amount of initiative in tough situations. Able to gain the confidence and trust of others through honesty, integrity, and authenticity. Expresses self in credible and transparent manner, and models high standards of honesty and integrity with self, co‑workers, and direct reports. Ability to know the most effective and efficient processes to get things done with a focus on continuous improvement. Holds self and others accountable to meet commitments. Creates a climate where people are motivated to do their best and help the organization achieve its objectives and consistently achieve results, even under tough circumstances. Build strong‑identity teams that apply their diverse skills and perspectives to achieve common goals. Ability to be courageous and address difficult issues and be willing to say what needs to be said and done. Strong knowledge of sales and financial reports and understanding and interpreting of key financial indicators to make better business decisions. Ability to understand complex, high quantity and at times contradictory information to effectively solve problems. Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel, Access, Power BI). Willingness to travel to various business locations up to 50% of time. Ability and willingness to work flexible hours as needed, including some weekends. Minimum Requirements, Qualifications, Additional Skills, Aptitude EDUCATION AND EXPERIENCE: Proven track record of developing and executing strategy, managing financial performance, leading high‑performing teams, and driving profitable business growth. Bachelor’s degree in Sales, Business, or a related field is required. Minimum 12 years of experience in the grocery retail channel with 8 years of management experience. PHYSICAL REQUIREMENTS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Requisition ID 2026-28889 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes. J-18808-Ljbffr

• Director of Guest Engagement & CRM Strategy

• Director of Guest Engagement & CRM StrategySkip to main content• Director of Guest Engagement & CRM Strategy page is loaded • Director of Guest Engagement & CRM StrategyApplylocations: Ft. Lauderdaletime type: Full timeposted on: Posted Yesterdayjob requisition id: R-101043Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of LuxuryEmbark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.The Employee PromiseAt The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.*Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.Director of Guest Engagement and ConversionJob SummaryThe Director of Guest Engagement is responsible for shaping and leading a refined, data-informed sales engagement approach on conversion of inbound demand and proactive clienteling (outbound). This role defines how RCYC engages with guests across the sales journey through personalized, timely, and insight-led interactions that elevate conversion, guest recognition, and brand perception.Sitting at the intersection of Sales, Guest Engagement, Marketing, and Analytics, this leader will define how guest signals, intent, timing, and personalization translate into structured engagement strategies and high-quality clienteling execution. The role combines guest engagement strategy, engagement orchestration, and clienteling execution responsibilities. Key ResponsibilitiesGuest Engagement and Lifecycle Strategy* Define and lead the global strategy for guest engagement, activation, and reactivation across all stages of the sales experience* Establish a clear and elevated vision for how we engage with guests through personalized, relevant, and timely communication* Develop both short- and long-term strategies that enhance the guest experience while driving conversion, retention, and lifetime value* Own the sales guest engagement framework, including prioritization logic, engagement sequencing, response timing, and outreach intensity* Drive improvement of inbound lead conversion through structured, insight-led engagement* Define engagement approaches across different lead and guest segments, balancing personalization, timing, and commercial opportunityGuest Timing and Demand Awareness* Build a sophisticated understanding of guest decision-making cycles and identify the moments that matter most in a guest’s journey* Leverage behavioral insights, engagement patterns, prior voyage history, and time-to-sail indicators to guide outreach timing* Ensure outreach strategies are not only personalized, but aligned with guest intent and readiness* Define speed-to-lead expectations and engagement timing rules based on guest intent, value, and behavioral signals* Establish prioritization rules to focus sales efforts on the highest potential opportunitiesTargeting, Personalization, and Guest Activation* Develop refined segmentation strategies that enable highly tailored guest engagement across key segments* Lead the design of personalized outreach strategies that elevate guest connection while driving activation and conversion* Introduce scalable approaches to personalization that ensure each interaction reflects recognition, relevance, and careCampaign Strategy and Guest Communication* Oversee the development and execution of multi-channel guest engagement strategies, including outbound calls, email, SMS, and digital touchpoints* Partner with Sales and Marketing teams to ensure communication is seamless, consistent, and aligned to brand standards* Ensure all campaigns are curated to enhance the guest experience while supporting commercial objectives* Ensure engagement strategies are operationalized through clear interaction playbooks, call guidance, voicemail guidance, and outreach standards* Oversee development of structured storytelling and clienteling approaches aligned with luxury positioning and commercial objectivesClienteling Execution and Sales Enablement* Define and continuously refine guest interaction playbooks across different guest segments and engagement scenarios* Support consistency and quality of execution across the sales organization through guidance, training support, and coaching frameworks* Partner with Sales leadership to elevate luxury interaction quality, personalization, and conversion effectivenessPerformance Insights and Continuous Enhancement* Leverage data and insights to understand guest behavior, engagement effectiveness, and conversion outcomes* Translate insights into meaningful enhancements that elevate both guest experience and business performance* Establish clear success measures tied to guest engagement, activation, and revenue impact* Monitor engagement effectiveness across segments, channels, and agents to identify conversion drivers and execution gaps* Establish feedback loops between Sales, Marketing, and Analytics to continuously improve targeting, messaging, and sequencingInnovation, Personalization and Automation* Lead the evolution of personalized guest engagement through advanced tools, automation, and emerging technologies* Explore opportunities to introduce intelligent, scalable personalization while maintaining a high-touch luxury experience* Drive a culture of continuous testing and refinement to improve how we connect with guestsCross-Functional Partnership* Collaborate closely with Sales, Marketing, Revenue Management, and Analytics teams to ensure alignment across the guest journey* Ensure a seamless connection between strategy and execution, with clear prioritization and alignment to business goals* Serve as a strategic partner to leadership in shaping how guest engagement contributes to overall commercial success* Clarify operational coordination with Marketing around lifecycle triggers, channel sequencing, audience targeting, and guest insights ownershipLeadership and Team Development* Build an implement an extensive guest engagement strategy* Foster a culture of excellence, curiosity, and continuous improvement* Elevate organizational understanding of guest behavior and engagement through clear communication and guidance CompetencyEducation* Bachelor’s degree in hospitality management, Business Administration, or related field (advanced degree preferred) and/or 10 years of progressive leadership in luxury hospitality, travel, cruise, or high-end retail environments, with at least 5 years in a director-level role.Skills & Experience* 5 years of experience in guest engagement, sales strategy, CRM, or customer lifecycle management within a service-driven or luxury environment* Deep experience in Clienteling, including the design and execution of personalized, relationship-driven engagement strategies that leverage guest data, behavioral insights, and past interactions to anticipate needs, elevate the guest experience, and drive incremental revenue* Demonstrated ability to operationalize Clienteling within CRM platforms (e.g., Salesforce), enabling advisors to deliver highly tailored outreach, curated recommendations, and meaningful follow-ups across the full guest lifecycle* Strong understanding of guest behavior, decision-making cycles, and demand indicators* Experience working with sales engagement platforms such as Outreach.IO, Gong, or Sales Loft* Strong analytical mindset with the ability to interpret data and translate it into actionable strategies* Proven leadership experience with the ability to influence and align cross-functional teams* Ability to balance long term strategic vision with near term execution and results* Strong commercial orientation with demonstrated experience improving conversion through personalized engagement and structured clienteling* Experience operationalizing engagement models across sales organizations, including prioritization logic, interaction standards, and performance optimization Work Environment* Full-time, hybrid/typical office environment* International travel may be requiredThe Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. J-18808-Ljbffr