Specialty Pharmacy Operations Supervisor
Become a part of our caring community and help us put health first The Specialty Operations Pharmacy Supervisor collaborates across multiple departments to execute Specialty Pharmacy Distribution strategies, by ensuring Specialty Rx distribution operations, supporting processes, and programs that fully support the Specialty Program Strategy. The Specialty Operations Pharmacy Supervisor works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. The Specialty Operations Supervisor supports strict compliance of all Drug Enforcement Administration (DEA), Pharmaceutical Manufacturer Companies, Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Collaborates with and influences internal and external aligned partners to build strategies and capabilities supporting the pipeline with access to limited distribution drugs, Provider Relations Advisors, and encourages commercial/pharma account/client management. Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature and supervises a group of support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across teams. Holds team members accountable for following established policies. This role is specific to Specialty Dispensing and Inventory departments. You will manage a team of inventory clerks and certified pharmacy technicians. The Specialty Pharmacy Operations Supervisor processes and dispenses or directly supports the processing and dispensing of Specialty prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Specialty Pharmacy Operations Supervisor works within thorough, prescribed guidelines and procedures, uses independent judgment requiring analysis of variable factors to solve basic problems, and collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. Location: This is an onsite role. 9843 Windisch Rd West Chester, OH 45069 Shift: Must be available from 5:00AM-5:00 PM Monday-Friday. Regularly scheduled hours/standard schedule will be five 8-hour shifts, Monday-Friday, based off business need. Occasional overtime as needed. The Specialty Pharmacy Operations Supervisor: Leads a team of inventory clerks and pharmacy technicians as they receive, store, and replenish medication throughout the facility. Works with other Supervisors in the Inventory, Packing, and Dispensing departments to resolve problems relating to department processes. Analyzes distribution and supports pharmacists and pharmacy technicians. Assists Pharmacists in medication preparation and dispensing directly or through program/process development. Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Performs escalated or more complex work of a similar nature, supervises a group of support and technical associates, and coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across teams. Holds team members accountable for following established policies. This includes holding monthly 1x1 sessions with each direct report and maintaining staffing. Use your skills to make an impact Required Qualifications Previous leadership experience in any environment OR team lead/ leadership duties in a warehouse environment Must be passionate about contributing to an organization focused on continuously improving consumer experiences Intermediate skill level in Microsoft Software (Excel, Outlook, Word, PowerPoint) Ability to learn Internal computer-based processing systems (Elite Inventory Management, E-Post, QMSI) Ability to effectively communicate both written and verbally. Preferred Qualifications National Certification, PTCB CphT with an active registration Pharmacy Technician license with the Board of Pharmacy in Ohio Previous supervisory experience Previous warehouse experience Associate or Bachelor's Degree Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $58,700 - $70,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
