Managed Care Coordinator UM II

Managed Care Coordinator UM II Job Summary: Talent Software Services is in search of a Managed Care Coordinator UM for a contract-to-hire position in Columbia, SC. Position Summary: Join our dynamic team in Columbia, SC, where you will have the opportunity to make a meaningful impact on members' health and well-being. Our organization is committed to providing quality care and ensuring cost-effective outcomes for our members. Primary Responsibilities/Accountabilities: Review and evaluate medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests. Utilize clinical proficiency, claims knowledge/analysis, and comprehensive knowledge of the healthcare continuum to assess, plan, implement, coordinate, monitor, and evaluate medical necessity, options, and services required to support members in managing their health, chronic illness, or acute illness. Perform medical or behavioral review/authorization processes and ensure coverage for appropriate services within benefit and medical necessity guidelines. Participate in data collection/input into the system for clinical information flow and proper claims adjudication. Provide discharge planning and assess service needs in cooperation with providers and facilities. Provide appropriate communications (written, telephone) regarding requested services to both healthcare providers and members. Participate in direct intervention/patient education with members and providers regarding the healthcare delivery system, utilization on networks, and benefit plans. Maintain current knowledge of contracts and network status of all service providers and apply appropriately. Process prior authorization requests for the Medicare Advantage line of business Review and apply Medicare criteria to authorization requests Process appeals requests Work in Utilization Management or Appeals workflows Collaborate with team members to ensure the timely movement of authorization requests Utilize multiple applications to process authorizations and appeals Qualifications: Required Software and Other Tools: Microsoft Office. Preferred Skills and Abilities: Working knowledge of spreadsheet, database software, claims/coding analysis, requirements, and processes. Preferred Software and Other Tools: Working knowledge of Microsoft Excel, Access, or other spreadsheet/database software. Preferred: Utilisation Management (UM) experience Appeals processing experience Strong clinical skills Behavioural Health or infusion therapy experience Strong ability to process authorization requests accurately and timely Excellent written clinical documentation skills Effective verbal and written communication Ability to collaborate with team members to move work efficiently Adaptable and able to perform in a fast-paced environment Team Environment Fast-paced and highly interactive team Works across multiple applications Supports authorization and appeals processing Operates using Medicare criteria High-volume, deadline-driven workflow If this job is a match for your background, we would be honoured to receive your application! Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!

Division Supply Chain Quality Engineer

$45.00-50.00/hour 1st Shift Contract SUMMARY: The Division Supply Chain Quality Engineer functions within a matrixed organization, reporting directly to the Division Supply Chain Quality Manager. This role will support the Aerospace Group supplier improvement strategy. This role is responsible for regularly reviewing supplier capabilities and working with existing suppliers to ensure their full contract compliance as well as actively monitoring and acting upon supplier quality and delivery performance shortfalls against contractual obligations, scorecards and key performance indicators in accordance the division supply chain strategy. This role also works with Group resources and Divisional peers to focus on supporting our customers by providing a consistent supplier experience resulting in quality parts delivered on time at a fair price. RESPONSIBILITIES: The successful candidate will actively contribute to the following: Supplier Improvement - In depth problem solving and root cause corrective action for quality and when requested, delivery issues. Seeks feedback from suppliers to drive continuous improvement of quality systems and processes. Zero Defect Implementation, Growth and Sustainment – Facilitate on-site supplier Zero Defect initiation and penetration to promote supplier predictability. Supplier Prequalification/qualification - Evaluating a supplier's quality management, organizational structure, quality capacity, capability and other factors before initial work placement or work transfer. New Product Development - Participating with cross-functional teams to develop new products or changes to existing products. Ensuring Process Parameters are Understood- Working with suppliers and our Engineering teams to define and communicate product/process parameters to help suppliers meet product requirements. Supports processes to manage risk through supplier engagement. Customer/Product Qualification/Approvals - Completing or managing the completion of source inspections, supplier first article inspection reports, PPAP’s or facilitating customer work transfer approvals. Supports supplier work transfer by supporting Supply Chain Work Transfer High Performance Teams as directed. Quality Management System Oversight Audits - In cases where suppliers do not have an AS9100 registered QMS, audits must be performed to ensure suppliers comply with our quality standards and regulatory requirements. Supplier Quality Administration - Advancing Supplier Quality strategies, maintaining required supplier quality records and supporting oversight or regulatory audits, as necessary. QUALIFICATIONS: EDUCATION: Bachelor’s Degree in related Engineering or a technical field. Experience working in or with Operations, Quality, Engineering and Manufacturing disciplines is a plus. EXPERIENCE: 2-4 years of related experience (Supplier Quality, Quality Assurance, aerospace manufacturing preferred) or an equivalent combination of education and experience required. A thorough knowledge of AS9100, Nadcap, APQP/PPAP processes. Experience with aerospace Zero Defect concepts. KNOWLEDGE, SKILLS, AND ABILITIES: Effectively solve problems, assess and implement continuous improvement techniques, use business application software and/or specialized data analysis tools, to measure achievement to objectives, complete projects, define problems, collect data, establish facts and draw valid conclusions. Experience with state-of-the-art inspection engineering/assurance techniques, processes, procedures, instruments, theories and principles including PFMEA, SPC and the use of control plans. Prefer any of the following certifications: AS9100 Lead Auditor, ASQ Quality Auditor, ASQ Quality Engineer, Six Sigma Green, Yellow or Black Belt Certification. Effective use of Microsoft software tools for communications and presentations. Up to 25% domestic and international travel may be required to both customers and suppliers to support the division's goals. Demonstrate the values of customer satisfaction, integrity, continuous improvement, and adherence to standards, aiming to ensure consistently high-quality products or services.

Entry - Mid Level Sales Engineer

Position Overview: A global organization is looking for a driven Sales Engineer to join its team. This position is responsible for growing sales within a designated region, supporting existing customers, and delivering technical expertise. The ideal candidate brings together strong mechanical understanding with excellent communication and relationship‑building abilities. Primary Duties: Sales & Account Development Drive sales growth within the assigned territory and meet established revenue goals. Strengthen relationships with current clients by ensuring timely and fair resolution of concerns. Stay informed about customer needs, industry trends, and competitor activities to expand product presence. Identify and pursue new business prospects through research and outreach. Build and maintain a strong network of industry contacts to support sales initiatives. Technical & Engineering Support Address technical questions and recommend suitable products based on customer specifications. Work closely with internal engineering teams to modify or develop product solutions. Conduct field evaluations, interpret performance results, and prepare comprehensive reports. Collect and organize technical information to support product development and marketing efforts. Analyze competitor offerings to help refine market strategy. Quotations & Order Processing Request pricing details from manufacturing facilities located in Japan, the U.S., and Mexico. Prepare accurate quotes, proposals, and terms in alignment with company guidelines. Follow up on outstanding quotations and maintain clear communication with customers. Review purchase orders and enter them into internal systems. Coordinate with Customer Service and factory teams to manage inventory, delivery timelines, and customer requirements. Inventory & Production Coordination Track and manage inventory levels for key accounts. Gather customer production and usage data to improve stocking strategies. Maintain stocking agreements and ensure timely replenishment. Inside Sales & Administrative Support Respond to general inquiries via phone and email. Provide administrative and sales support to the broader team. Participate in meetings and prepare progress updates using Microsoft Office applications. Communication & Cross‑Functional Collaboration Deliver regular reports and updates to management. Work effectively with internal departments to share information and resolve issues. Maintain organized and accurate documentation. Required Qualifications: Bachelor’s degree or equivalent professional experience. Strong mechanical aptitude; experience in the automotive sector is an advantage. Proficiency with Microsoft Office (Excel, Word, PowerPoint). Familiarity with Microsoft Dynamics 365 is preferred. Excellent written and verbal communication skills. Ability to work independently and manage multiple tasks efficiently. Valid driver’s license with a clean driving record. Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.

Project Manager - Manufacturing Heavy Equipment Experience

Location: Golden, CO Project Manager must have experience in manufacturing/heavy equipment, for example experience in the construction, municipal or oil & gas industries. General Description: The Project Manager is responsible for planning, executing, and closing of customer projects. The Project Manager is responsible for ensuring projects remain within scope, schedule, and defined budgets, in collaboration with the internal project team. The Project Manager demonstrates effective communication skills, verbal and written, and serves as a primary contact for customers. The Project manager needs to have a basic understanding of Contractual terms and apply this knowledge in managing project risks. The Project manager must have a fundamental understanding of risk management and knowledge of best practices in project risk management. Essential Functions: Manages the execution of projects from the time the order is entered to the end of the warranty period. Ensures each department has a clear understanding of project timelines after the initial order entry. Periodically updates project timeline to ensure internal teams always have the most accurate information to execute their responsibilities. Reviews customer purchase orders and works with the project team to identify any deviations from the quotation. Participates in contract negotiations as necessary. Works with the project team to ensure all required deliverables and services are provided to the customer as per the contractual commitments. Works closely with the Manufacturing department regarding scheduling and fabrication of the equipment. Provides necessary information to Supply Chain department for material procurement planning & vendor management. Manages changes to the scope in alignment with company procedures and any contractual requirements. Monitors project costs, works with respective stakeholders to mitigate potential cost overages. Utilizes internal ERP system (LN) to perform essential tasks such as order setup, project milestone updates, delivery date updates, invoice release, project closing etc. Provides weekly status reports to management. Makes accurate & timely forecasts of shipments & margins on a monthly basis. Conducts project post-mortems and shares lessons learned with applicable departments and management. Assists Contracts department in the event of contractual disputes by providing project specific information, records etc. Utilizes industry best practices, techniques, and standards throughout the entire project execution. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education: Bachelor’s degree in engineering or equivalent. Experience: A minimum of 5 years of project management experience is required. Experience in managing projects in Construction, Municipal or Oil & Gas industries will be considered a plus. Engineering background is a plus. Knowledge, Skills & Abilities: Proficiency in MS Office applications – Word, Excel, Outlook. Ability to produce Gant Charts using scheduling software – MS Project or Primavera or similar. ERP experience a plus. Excellent written and verbal skills. Must have excellent problem-solving skills. Ability to multi-task. Negotiation skills. Knowledge of best practices, tools, templates used by project management practitioners. Leadership and interpersonal skills. Conflict management skills. Excellent communication skills and the ability to work successfully with a wide variety of people at different levels within the organization. Ability to read drawings & technical specification. Licenses and/or Certifications: Project Management Professional (PMP)® certification desirable. Travel: Occasional travel required. Benefits include health care (medical, dental, vision) with coverage starting on first day of employment as well as 401(k) with company match and holiday pay. Parkson Corporation is committed to a diverse and inclusive workplace. Parkson Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. PI281385454

Part-Time Administrative Assistant

Our client is seeking a part-time Administrative Assistant to provide comprehensive support to a wealth management advisory team. This fully remote role requires strong organizational skills, attention to detail, and a warm, professional demeanor to ensure smooth daily operations and excellent client service. The role is 15 hours/week, Monday-Friday (3 consecutive hours per day, flexible timing) and is fully remote with occasional in-office meetings (every 1-2 months). Responsibilities: Manage calendars, schedule appointments, and handle phone inquiries Maintain and update electronic filing systems and databases Assist with tax forms, statements, and financial document preparation Coordinate logistics for meetings and client onboarding Liaise with third-party vendors for website updates and formatting Support ad hoc projects and operational tasks as assigned Job Requirements: Bachelor's degree preferred 2-4 years of administrative experience; finance background a plus Proficiency in Microsoft Office Suite Strong organizational and time management skills Excellent written and verbal communication skills Ability to work independently and maintain confidentiality Compensation/Benefits: Up to $25-$30/hour bonus Laptop provided PTO days and NYSE holidays off Eligible for 401(k) plan after 3 months Flexible remote schedule with occasional in-office presence Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Java GCP Architect

Job Description Must Have Technical/Functional Skills Required Skills & Qualifications: Experience: 8 years in SRE, DevOps, or Cloud Architecture roles. Proven experience designing and operating systems on GCP. Strong proficiency in Java for backend services and automation. Hands-on experience with OpenShift and Kubernetes. Technical Expertise: CI/CD tools (Jenkins, ArgoCD). Observability tools (Prometheus, Grafana, Open Telemetry). IaC tools (Terraform, Ansible). Networking, security, and performance optimization in cloud environments. Preferred Qualifications: GCP Professional Cloud Architect or SRE certification. Experience with hybrid cloud and multi-cluster OpenShift deployments. Familiarity with service mesh (Istio) and advanced networking. Roles & Responsibilities Key Responsibilities: Architecture & Design Define and implement SRE best practices for large-scale distributed systems. Design resilient architectures leveraging GCP services (Compute Engine, GKE, Cloud Storage, Pub/Sub, Dataflow, Monitoring) Architect containerized solutions using OpenShift and Kubernetes. Reliability & Performance Establish SLIs, SLOs, and SLAs for critical services. Implement observability frameworks (metrics, logging, tracing) using tools like Prometheus, Grafana, OpenTelemetry. Drive capacity planning, performance tuning, and chaos engineering initiatives. Automation & Tooling Develop automation for deployments, scaling, and failover using CI/CD pipelines. Build tools and scripts in Java and other languages for operational efficiency. Implement Infrastructure as Code (IaC) using Terraform or similar tools. Incident Management Lead root cause analysis and postmortems for major incidents. Create proactive monitoring and alerting strategies to minimize downtime. Salary Range-$120,000-$160,000 a year LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Organizational Change Management Specialist

About this Role - We are an internal change management office working with projects and executives across every division of the enterprise. No project or change is exactly the same, so we are adaptable, trusted guides to the organization. Typical task breakdown: • Maintain relationship with internal clients to understand upcoming change (people, process, system, behavior, or culture changes) • Run working team meetings (facilitating while sharing screen) • Influence and guide changes, including convincing upper leadership to understand the importance of change management • Write and design materials to support a change rollout while maintaining consistent messaging across channels • Coordinate activities and ensure consistent and timely execution of change implementation plans • Use surveys, interviews, and focus groups to gather perspectives and measure change adoption Interaction with team: - They will be provided a mentor to help them on-board and get up to speed. Then the mentor will work through project with them as needed until they are ready to take on the project alone Team Structure - Three senior employees/specialists who serve as team leads, trainers, and project startup guides. Remaining employees own internal customer relationships and drive own change plans. Work environment: Fully onsite( five days a week) Education & Experience Required: - Years of experience: 5 years of experience in Organizational Change Management, transformation leadership, or strategic communication - Degree requirement: 2-year degree required, bachelor’s preferred - Do you accept internships as job experience: yes - Open to Masters: 2- 3 years experience - Are there past or additional job titles or roles that would provide comparable background to this role: Change Management consultant, communications representative, public relations specialist, program manager, executive coach Top Skills Communications Marketing Coaching HR professional Verbal/written communication Ability to lead without authority Problem-Solving / Adaptability Additional Technical Skills (Required) - Knowledge of computer software, such as MS Word, MS PowerPoint, MS excel, etc. - Knowledge of organizational change management principles (Desired) - Bonus: Ability to share screen and make writing and design edits in real-time. Soft Skills (Required) - Strong in communication, execution, and leading without authority - Problem-Solving and Adaptability - Ability to work independently (Desired) - Convince stakeholders - Presentation and workshop facilitation confidence

Quality Control Manager

Title: Quality Control Manager Duration: Full-Time direct hire Location: West Chester, PA (Onsite) Shift: 1st / 2nd / 3rd (shift differentials available) Note: Strong experience in parts measurement and people management is required. Job Description The Quality Control Manager leads inspection activities in a precision manufacturing environment. This role ensures parts meet customer and regulatory requirements, manages inspectors, supports ISO compliance, conducts inspections, leads nonconformance investigations, and drives continuous quality improvements. The role works closely with machinists, cell leads, and QA teams to maintain high-quality production standards. Must-Have Required Skills Quality Control / Quality Assurance in precision machining Parts measurement using gauges (pin, thread, calipers, micrometers, CMM preferred) First Article Inspection (FAI) and in-process inspection ISO 9001 & ISO 13485 compliance experience Non-Conformance Reports (NCR), MRB, root cause analysis Supervising and training inspectors / shop-floor teams ERP system usage for job tracking Strong documentation and SOP adherence CNC machining environment experience Preferred Skills CNC / Swiss machining exposure Medical device manufacturing experience Internal auditing experience Continuous improvement / process optimization Leadership experience in a regulated manufacturing environment Engineering degree (or equivalent experience) Thanks & Regards, Simon Arthur Zolon Tech

Facilities Maintenance Mechanic

Hourly Wage: $18.26 - $19.23 *$3,000 Service Bonus* The Facilities Mechanic is responsible for the repairs and maintenance of all HRT facilities. Performs work to provide effective operation, functionality, appearance, cleanliness of facilities, including installation/relocation of HRT facilities and facilities related equipment. Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned) With minor supervision, mechanic will work independently to perform the following tasks: Performs skilled and unskilled tasks with little or no assistance or supervision. Provides supervision of service contractors as directed. Assists in troubleshooting electrical, heating and ventilation, hydraulic and lighting systems. Participates in appropriate formal and On-The-Job (OJT) training. Appropriately selecting tools and equipment needed to do a job and managing time to complete tasks efficiently. Installing equipment according to specifications. Perform preventive maintenance of hydraulic, electrical, lighting, heating, ventilation, and air conditioning systems. Inspect properties, equipment, and chemical storage, to ensure environmental compliance. Make repairs to interior and exterior of building such as walls, floors, lights, roof, garage, landscaping, sidewalks, fences and pavement. Perform minor renovation tasks such as door installation, framing (metal and wood), drywall installation/finishing and painting. Install/relocate/remove replacement equipment, office furniture, and the like, as directed. Responsible for storm preparations and clean-up including snow removal, downed trees, trash, etc. Assists in setting up for various meetings and special events. Use striping machine to paint parking lot stripes. Pick up litter at HRT facilities. Collect and empty trash and recycling bins into main recycling containers. Participates in appropriate formal and On-The-Job (OJT) training. Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures. Responsible for coordinating the records management effort within the department. Required Knowledge, Abilities and Skills essential to Job Functions: General knowledge of electrical, HVAC, plumbing, carpentry, and/or painting. With minor supervision, this position will work independently to make repairs and perform routine preventative maintenance on facilities and equipment. Position uses logic and reasoning to prioritize and troubleshoot problems and identify solutions. Position adjusts actions to incorporate new information as appropriate and communicates with other internal and external customers to convey information effectively. Must demonstrate satisfactory communication skills (both verbal and written) and perform basic math. Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated. Software applications: Ability to use computers is required including Microsoft Office – Outlook, Word, Excel, HRT’s Enterprise Asset Management (EAM) software for maintenance, and HRT’s Enterprise Resource Planning (ERP) software for finance. Safety Responsibility: Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department. Training and/or Education: High school diploma or GED certificate required with basic mechanical skills and an understanding of tools and their use. Certificate in trade school or equivalent work experience related to facilities maintenance recommended. Required Experience: Minimum 2 years of facilities maintenance related work. Licenses or Certificates: Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence). Special Requirements: This position is classified as essential personnel. FLSA Status: Non-Exempt Physical Demands: Must be able to lift and carry 50 lbs. and requires frequent bending, kneeling, climbing (ladders), and walking. Must be able to drive and operate a vehicle. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Unusual Demands: Individual will be on call. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves meeting multiple demands on a timely basis. Duties will require some seasonal overtime. Position will work outside regular business hours as required and is expected to operate in accordance with HRT’s Company policies, including but not limited to Safety and Environmental Policies. HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Clerk, Military CSR

ID: 571975 Location: Nashville. Tn, US Clerk, Military CSR American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace. As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping. Position Summary The Military Customer Service Representative serves as the primary customer interface for issues involving the tactical movement of cargo. This includes providing status updates, customs clearance information, cashier and documentation clearances for inbound cargo and processing bookings for export shipments. The primary interfaces with internal and external customers are via phone and email and phone communication is required, necessitating the need for both verbal and written communication skills. Functions & Duties • Accept and Integrate Military Bookings via the EDI que. • Auto-freight all container bookings. • Process Military Break Bulk bookings and coordinate loading. • Track and Trace Export and Import Military shipments. • Identify any potential delays and provide proper notification to the customer as per the contract guidelines. • Answer customer and trucker shipment availability inquiries via email and or phone. • Assist customers in changing the status of their bookings/shipments, including canceling, rolling, advancing, splitting, consolidating, diverting, or returning. Ensure updates are within the parameters of the USC contract. • Accountable for answering inquiries about holds (regulatory and internal) and advising customers of actions that need to be taken to facilitate cargo availability. • Provide accurate information to customers by reviewing and interpreting systems generated data as well as considering other sources of information that may be relevant to the customer inquiry. • Capture customer dissatisfaction: this includes taking ownership and resolving if appropriate. • Identify problems that come up during customer interaction and bring them to resolution per defined processes. • Identify data, service or customer information integrity issues and take action to resolve. • Actively participate in company initiatives to plan and implement ideas and suggestions that benefit APL. • Other duties as assigned. Knowledge, Skills, Abilities • Must possess excellent performance skills in the following areas: • Commitment to task • Coping • Tolerance of ambiguity • Interaction • Versatility • Must possess and demonstrate a self-confident, outgoing, professional service-oriented demeanor and the ability to handle customers via telephone with appropriate tone, diction and enthusiasm. • Must possess dependability. • Must possess a proven high-level performance record. • Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook. • Must have flexibility to work any shift from 7 a.m. to 7 p.m. Qualifications Education Required/Preferred Education Level Description Required High School Diploma or GED Preferred Bachelor’s Degree Work Experience Experience Years of Experience Description General Experience 1-3 years 2 years of previous customer service experience required. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected]. Nearest Major Market: Nashville