Director of Learning and Development
SALARY $136,261 - $154,128 New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration. BENEFITS We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. LOCATION Seattle, WA (Hybrid) JOIN OUR MISSION TO END HOMELESSNESS Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress. ABOUT THIS ROLE As the Director of Learning and Development, you’ll shape how more than 500 employees across Housing Operations, Quality, Innovation and Health (QIH), Real Estate, Finance, and Administration learn, grow, and advance their careers. You’ll own the full learning lifecycle, from onboarding and compliance training to leadership development, career pathways, and succession planning. Along the way, you’ll build the de-escalation and trauma-informed skills staff rely on every day. This is a player-coach role. You’ll set the multi-year learning roadmap and also do the hands-on work: designing and facilitating programs yourself, managing the Learning Management System (LMS), and coaching managers directly. You’ll work closely with the Director of Human Resources and the Director of Talent Acquisition so staff experience one connected People team, from their first interview through long-term growth. If you’re an engaging facilitator who thinks strategically and wants to see learning make a measurable difference, we’d love to hear from you. PRIMARY RESPONSIBILITIES Partner with the CHRO, executive leadership, and People leadership to develop and carry out a multi-year learning and development roadmap aligned with Plymouth’s mission and strategic growth. Conduct learning needs assessments across all departments to identify skill gaps, operational priorities, and emerging workforce trends. Build job architecture and clear career ladders for management and technical/operational tracks to support retention and internal mobility. Design and deliver scalable, research-based learning experiences that combine in-person facilitation, e-learning, micro-learning, and modern tools, including AI and digital workflows. Personally design and facilitate key programs, including organization-wide orientation, manager capability building, and leadership development, both on-site at housing locations and virtually for multi-shift staff. Design and deliver manager training on adaptive leadership, coaching, performance management, conflict resolution, trauma-informed practices, and cultural humility. Coach supervisors on performance management and complex workplace dynamics. Partner with department leaders to identify high-potential staff, build individual leadership development plans, and lead succession planning for critical roles. Administer and improve the LMS and instructional design tools, and work with People team leaders to connect learning technology with HRIS and talent acquisition data. Track learning outcomes against operational metrics, including completion rates, skill mastery, internal mobility, and retention, and use the results to improve programs and show their impact on the mission. Partner with the Director of HR to turn employee relations trends, performance insights, policy rollouts, and compliance requirements into practical manager training. Lead, mentor, and develop the L&D team, building a collaborative, high-performing team culture. Manage the L&D annual budget and use resources efficiently as programs grow. Provide hands-on training support and cross-coverage for People Strategy & Operations colleagues during busy periods, department transitions, and new site openings. KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging. Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect. Balances long-term strategic vision with hands-on work, moving easily between setting the roadmap and designing, facilitating, and managing programs yourself. Deep expertise in adult learning theory, instructional design, LMS administration, e-learning authoring, and emerging learning tools, including AI. An engaging presenter who builds credibility with every audience, from frontline site staff to executive leadership. Uses learning metrics, skill gap assessments, and operational data to evaluate programs and drive continuous improvement. A collaborative partner who manages projects well, adapts to changing priorities, and drives shared results across the People team. QUALIFICATIONS Bachelor’s degree in Organizational Development, Instructional Design, Education, Psychology, Human Resources, or a related field, or equivalent experience. Master’s degree preferred. 7 years of progressive experience in learning and development, organizational development, or training, including 3 years leading L&D initiatives or teams. Recent hands-on experience designing and facilitating training, both in person and virtually, beyond program management alone. Proven experience designing, implementing, and scaling development programs with measurable business impact. Experience administering an LMS and building content in course authoring software. Track record of building leadership development programs and succession planning frameworks. Experience in nonprofit, housing, or human services organizations preferred. Training in trauma-informed care preferred. Professional certification (ATD CPTD/APTD, SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred. Join us and be a catalyst for positive change! Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law. Salary: . Date posted: 11/07/2026
