System Administrator - Level II
Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments. Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide. Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today. Position Title System Administrator - Level II Position Type Full Time Position Location Goldsboro, NC, ONSITE SEYMOUR JOHNSON Job Duties: Maintain workstation and laptop operational baselines and cybersecurity compliance, provide desk-side and remote support to resolve software and hardware issues not resolved by the GSC or other Enterprise Support Teams, and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices. Support local assets, new technology acquisition, lifecycle management for IT hardware, and inventory management. Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned tickets. Develop custom web parts, forms, workflows, and web pages or sites using SharePoint Framework (SPFx); manage SharePoint site architecture, permissions, and content types; and integrate SharePoint with Microsoft tools such as Teams and OneDrive. Handle migrations, custom branding, and search configurations; use COTS and third-party packages in accordance with approved SDLC processes; apply, implement, and document application STIGs; obtain required approvals; and create and maintain required documentation and website graphics. Administer day-to-day sustainment, integrity, security, and availability of infrastructure platforms; maintain systems through customization, configuration, installation, and testing; test approved desktop images; and validate that all site components are operational with no negative impacts. Provide system support by installing, upgrading, and troubleshooting and resolving issues with hardware, software, peripherals, and connectivity; serve as a knowledge expert; collaborate with IT customers; and perform system backups and restoration in accordance with FIPS or other DoW or federal requirements. Provide support for management enterprise tools, and maintain, configure, and ensure security compliance of computer systems, servers, and virtual environments while documenting and resolving incidents in a timely manner. Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle. Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements. Manage Active Directory organizational units, user accounts, and associated systems to ensure secure and reliable identity management operations. Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required. Communicate technical issues and solutions clearly to customers to ensure effective resolution of access or system issues and escalate complex technical issues to appropriate enterprise support teams. Support data center systems, infrastructure, and operations including system capacity monitoring, backup and recovery activities, performance monitoring, and lifecycle management of infrastructure systems. Maintain and administer physical and virtual servers, applying required patches, security updates, and configuration standards to ensure system stability and compliance. Support database administration activities including monitoring database performance, troubleshooting issues, and assisting with upgrades, migrations, and documentation. Prepare and deliver weekly briefings and the Monthly Progress Reports (MPR) summarizing operational activities, performance metrics, ticket volumes, budget status, risks, and program achievements. Other duties as assigned. Required Years of Experience: Four (4) years of progressive experience demonstrating the required proficiency Required Degree: Bachelor’s degree and/or equivalency Required Certification: IAT II and CE: Associate Level Required: Clearance Ability to obtain and maintain a Tier 3 Security Clearance About Systems Plus Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors. From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more. Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG! Interested? Click Apply Now!
