Certified Medical Assistant (CMA) - Duke Primary Care Pickett Road
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Certified Medical Assistant – Duke Primary Care Pickett Road $7,500 Commitment Bonus for Eligible Candidates Certified Medical Assistant certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required prior to beginning position. Duke Primary Care Pickett Road is a patient-centered primary care clinic providing comprehensive healthcare services to individuals and families in the Durham, NC, area. Serving a diverse patient population, including adults, seniors, and adolescents, the clinic offers a wide range of services, including preventive care, chronic disease management, acute illness treatment, women's health, and on-site diagnostic testing. As part of the Duke Health network, the clinic is committed to delivering high-quality, evidence-based medical care with a focus on patient-centered treatment, health education, and seamless coordination with Duke Health specialists when advanced care is needed. Location: 3004 Tower Boulevard, Durham, NC 27707 Hours: 8am – 5pm Monday – Friday What you will do: Clinical responsibilities: The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures. Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records. Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills. Performs other clinical tasks as assigned by the doctor. Administrative responsibilities: The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies. Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees. What you will need: Education: Level I Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required. Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Experience: Level I No experience required. Level II Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensures, Certifications: Level I Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Knowledge, Skills, and Abilities: Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training. Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs. Knowledge of sterile techniques and procedures relevant to the work performed. Familiar with the procedures for administering both routine and special patient treatments. Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments. Knowledge of infection control procedures and safety measures, with age-specific competency. Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry. Able to document and communicate information clearly while building effective relationships with patients and staff. Typing skills and knowledge of medical terminology (Levels II and III). Ability to independently seek resources and work collaboratively with others. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
