Consumer Lending Manager
Description Do you have a minimum of 2-3 years of related management experience within a financial institution? Do you have consumer lending background and underwriting experience? Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally? If so, we’d love to talk with you about Monterra Credit Union’s Consumer Lending Manager Position! Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members’ potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you. SALARY & BENEFITS Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package: Starting pay of $105,000 - $115,000 per year depending on experience Semi-annual bonuses for meeting key financial and operational goals Medical, Dental, Vision, Life, and Long-Term Disability insurances 401(k) including generous matching contributions Discounts on financial products and services, including mortgage and auto loans Paid time off, tuition reimbursement, and much more! POSITION SUMMARY Provides effective management and oversight of the Consumer Lending area, including underwriting and Lending Center teams. Provides on-going training on Consumer Lending products and programs for the team members. Recommends policies and maintain procedures to ensure that Consumer Lending department activities comply with established credit union department and Board policies and regulatory compliance. Role includes oversight of the lending center loan application processes and procedures in addition to the consumer loan underwriters for all direct and indirect loan requests. PRIMARY RESPONSIBILITIES Hires, supervises, trains and develops the performance of all staff responsible for credit quality and direct loan pipeline management in the Consumer Lending area. Effective oversight of the Lending Center staff to ensure success with lending channels, including web, phone, branches. Assure all channels are emphasized in pull through rates. This involves loan production, funding and cross sales. Leadership development of Lending Center staff to meet department sales, referrals and quality service goals. Lead the underwriting department for consumer lending including centralized lending decisions for all loan channels. Primary focus is to make quality loans with focus on “time to decision” goals and monitor to ensure risk standards are in line with credit union philosophy. Serve as the primary point of contact with consumer lending vendors, including ancillary lending product vendors (i.e., MBI, Loan Protection) and vehicle sales event vendors. Assists in the research and evaluation of vendors for the addition of lending products and services. Coaches and develops staff to ensure support of a “Members First” philosophy, both for internal and external members, including problem resolution and staff empowerment. Provides staff with feedback on their performance and recommendations for future performance growth, including writing employee performance appraisals and disciplinary actions, as necessary. Ensures that all consumer loan production tasks can be performed digitally by Lending Center staff, and that online application experience is as streamlined and efficient as possible. Responsible for decisions on loan exceptions as well as monitoring the volume, types of exceptions, and performance of these loans. Runs period loan exception reports and reviews for any trends or outliers. Assist in other consumer lending areas as needed including system administration and indirect lending production upon request. Assists with all facets of lending products and services, including development, training, roll-out, monitoring and reporting. Also assists in the recommendation, development, training, maintenance and distribution of updates to all Consumer Lending policies, procedures, and guidelines. Assist the on-going and annual audits/reviews of Consumer Lending functions, including loan decisions, documentation and files. Ensure staff performance and conformity to applicable procedures, regulations and loan underwriting guidelines to mitigate losses and remain in compliance. Responsible for coordination and development of on-going training of staff in areas associated with Consumer Lending, such as ancillary products and lending processes. Owner of Experian relationship including receiving/responding to any system notifications and alerts, vendor accountability, compliance, etc. Works closely with the System Administrators and System Subject Matter Experts as needed to ensure the system is working properly and to its fullest extent. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control. Performs other related duties as assigned. Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands. Employee must occasionally lift and/or move up to 5 pounds. Employee may occasionally work overtime. These activities are not necessarily performed to the same degree and combination every day. Apply Now for Consideration! Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. Qualifications Consumer lending background and underwriting experience is required. Experience driving training programs a plus. Must have minimum of 2-3 years of related management experience within a financial institution. Applicants without previous supervisory experience must demonstrate exceptional past performance in lending related positions with increasing responsibilities. Business or related bachelor’s degree is preferred. Must demonstrate excellent leadership, interpersonal, motivational and communication skills Ability to operate independently, recognizing various methodologies to seek out solutions to problems Team oriented philosophy is required. Proven knowledge of quality service techniques, coaching skills, and lending/back-office functions and their interrelationship to member contact functions Intermediate to advanced knowledge of Microsoft Excel software is recommended. Must possess strong verbal, written, organizational and analytical skills Must be proficient in the use of and a PC with Windows-based programs Must possess strong project management and coordination skills to achieve organizational goals and effective results with staff in other departments and with external vendors Must demonstrate flexibility in taking advantage of internal and external training resources Occasional travel may be expected.
