Service Manager - Commercial Glazing
Job Description Job Description Service & Small Commercial Manager – Lead Commercial Glazing & Service Operations with ACE Glass Job Overview Company: ACE Glass Location: Little Rock, AR Employment Type: Full Time Work Environment: Onsite / Local Field Travel Salary: 75,000–90,000 per year, based on experience Department: Service & Small Commercial Travel: Primarily local travel within approximately 45–50 miles of Little Rock Company Vehicle: Provided The Opportunity ACE Glass is seeking an experienced Service Manager – Commercial Glazing to lead and grow our commercial glass service and small-project operations in Little Rock. This role is responsible for estimating, selling, scheduling, and managing service work and smaller commercial glazing projects from initial customer contact through completion. The ideal candidate understands commercial glazing, can evaluate field conditions, build accurate estimates, manage multiple priorities, and maintain strong customer relationships. This is primarily a management and coordination role, with only occasional hands-on field support when needed. Key Responsibilities Manage commercial glass service calls and small commercial projects from start to finish. Meet with contractors, property managers, building owners, and other customers to assess project needs. Perform site visits and develop accurate estimates for glass replacement, storefront systems, doors, hardware, and related work. Prepare proposals, review pricing, and help secure profitable work. Schedule service crews, coordinate materials, and manage project timelines. Work with vendors and internal departments to support successful project completion. Monitor project costs, labor productivity, change orders, billing, and profitability. Maintain clear communication with customers throughout each project. Respond quickly to service needs and help prioritize emergency work. Develop new customer relationships and identify opportunities for repeat business. Maintain organized records and escalate issues quickly when support is needed. Partner with field leadership to improve service response time, efficiency, and accountability. Required Qualifications 5 years of experience in commercial glazing, storefront systems, glass service work, or a closely related construction environment. Strong working knowledge of glass, aluminum storefronts, commercial doors, and hardware. Experience estimating and managing commercial service or small construction projects. Ability to read plans, specifications, and understand field conditions. Strong customer service and relationship-building skills. Ability to manage multiple active projects and priorities. Strong organization, follow-through, and attention to detail. Comfortable making decisions independently while knowing when to ask for help. Valid driver’s license and ability to travel locally to customer sites. Preferred Qualifications High School Diploma or GED. Experience with Procore, Plexxis, or similar construction/project management software. Experience using Excel and other estimating or project tracking tools. Existing relationships with local contractors, property managers, facility directors, or commercial building owners. What Success Looks Like Service work is estimated accurately and completed on time. Gross profit margins are protected. Customers receive fast, professional communication. Service crews stay productive and properly scheduled. Change orders and billing are handled promptly. New commercial accounts and repeat business continue to grow. Problems are surfaced early instead of allowed to sit unresolved. The department develops a healthy backlog of profitable service and small commercial work. Compensation & Benefits 75,000–90,000 annual salary, based on experience Profit-sharing bonus opportunities 401(k) with employer matching Weekly pay Medical, dental, and vision insurance HSA, life insurance, and disability coverage Paid holidays, vacation, and sick leave Paid company and manufacturer training OSHA, fall-protection, lift, and safety training Company-provided technology Company vehicle Employee referral bonus program About ACE Glass ACE Glass has built a strong reputation in commercial glazing by delivering quality work, building lasting relationships, and continuously improving how we serve our customers and employees. We are looking for someone who is proactive, accountable, relationship-driven, and ready to take ownership of a growing service division. Learn more about our team and services at www.aceglass.net. ACE Glass is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
