Director of Hotel Operations
Job Description Job Description An Opportunity to Lead, Build & Grow Pinnacle Hospitality Group is seeking an accomplished and highly motivated Director of Operations to join our executive leadership team. This is an opportunity for an experienced hotel operator to take a significant leadership role within a growing hospitality company and have a direct impact on the performance, culture, and future of our organization. Our portfolio includes nationally recognized hotel brands and hospitality assets throughout the Mid-Atlantic region. As we continue to grow, we are looking for a leader who can strengthen our existing operations while helping us build the systems, people, and culture necessary for our next stage of expansion. The Director of Operations will work directly with the President/CEO and serve as a key connection between ownership and our property-level leadership teams. This is not a desk-only corporate position. We are looking for a true hotel operator—someone who enjoys being in the properties, developing people, solving problems, analyzing performance, and producing measurable results. What You’ll Lead The Director of Operations will provide leadership and operational oversight across multiple hotel properties while developing and supporting our General Managers and property leadership teams. Key responsibilities include: Lead, mentor, and develop General Managers and department leaders across the portfolio. Establish clear performance expectations and accountability at each property. Conduct regular property visits, operational reviews, and inspections. Analyze hotel P&Ls, budgets, forecasts, payroll, expenses, and operating performance. Identify opportunities to increase profitability while protecting the guest experience. Ensure staffing and payroll levels appropriately reflect occupancy and business demand. Monitor guest satisfaction, online reviews, quality scores, and brand performance. Ensure properties consistently meet or exceed franchise and brand standards. Develop action plans for hotels or departments that are not meeting expectations. Strengthen operational procedures and internal controls throughout the organization. Oversee standards related to front office, housekeeping, maintenance, breakfast/F&B, sales, and guest services. Monitor purchasing, direct billing, accounts receivable, deposits, cash controls, and other operational procedures. Work closely with property teams on preventative maintenance and overall property condition. Assist ownership with capital planning, renovations, property improvements, and major maintenance projects. Participate in recruiting and selecting General Managers and other key leadership positions. Work collaboratively with sales and revenue-management teams to maximize property performance. Assist with acquisitions, hotel transitions, renovations, brand conversions, and new projects. Provide ownership with clear and consistent reporting on property performance, challenges, and opportunities. Step in decisively when a property requires additional leadership or operational support. Who We’re Looking For Our ideal candidate is an experienced hospitality professional who understands that great hotel operations are built through a combination of strong leadership, financial discipline, accountability, and exceptional guest service. You should be comfortable walking into a property and quickly understanding what is working, what is not, and what needs to happen next. We are particularly interested in candidates who have: 5–7 years of progressive hotel leadership experience Experience as a General Manager, Area General Manager, Regional Director of Operations, or Director of Operations Multi-property hotel management experience Experience with major hotel brands such as Hilton, Marriott, Choice Hotels, or comparable franchise systems Strong knowledge of hotel P&Ls, budgeting, forecasting, payroll, labor management, and expense controls Experience managing guest satisfaction and brand quality standards Strong understanding of front office, housekeeping, maintenance, sales, revenue management, and overall hotel operations Demonstrated ability to recruit, develop, motivate, and hold management teams accountable Strong analytical and problem-solving skills Excellent written and verbal communication skills A hands-on leadership style and willingness to spend significant time in the properties Ability and willingness to travel regularly throughout the portfolio The Person Who Will Succeed Here We are looking for someone who thinks and acts like an owner and operator. You take responsibility for results. You know your numbers, but you also know that financial performance begins with people, standards, and execution. You can coach a General Manager when development is needed—and have the confidence to make difficult decisions when expectations are not being met. You notice the details when walking through a hotel, from the condition of the exterior and cleanliness of a guest room to staffing levels, guest interaction, and operating controls. Most importantly, you are looking for more than your next job. You want an opportunity to help build and shape a growing hospitality organization. \nCompany Description At Pinnacle Hospitality Group, we believe great hospitality companies are built by great operators—and we give our leaders the opportunity to make a real impact. This is more than another corporate hotel position. At Pinnacle, you will have a seat at the table, work directly with ownership, and play an important role in shaping how our company operates and grows. Be Part of a Growing Company Pinnacle is continuing to grow its hospitality portfolio through acquisitions, renovations, repositioning, and new opportunities. As the company grows, we want our leadership team to grow with us. The Director of Operations will have the opportunity to help build the systems, standards, and leadership structure that will guide the next chapter of Pinnacle Hospitality Group. Your Voice Matters We are an owner-driven organization with a streamlined decision-making process. Great ideas don’t have to travel through multiple layers of corporate management before something happens. If you identify an opportunity to improve a property, increase revenue, reduce unnecessary expenses, strengthen the team, or improve the guest experience, we want to hear it—and we want you to help implement it. Work Directly With Ownership The Director of Operations will work directly with the President/CEO and will be considered an important member of Pinnacle’s senior leadership team. You won’t simply receive operational directives. You will participate in the conversations and decisions that determine how our hotels operate and where the company goes next. Make a Visible Impact Your work will directly influence our hotels, our employees, our guests, and our financial performance. When a property improves, a General Manager develops into a stronger leader, guest satisfaction increases, or a new operating strategy produces better results, you will see the impact of your leadership firsthand. More Than Managing Hotels As Pinnacle continues to expand, this position will have exposure to much more than traditional day-to-day hotel operations. You may participate in hotel acquisitions, renovations, brand conversions, property repositioning, capital improvement projects, new management transitions, and the evaluation of future opportunities. For someone who wants to understand and participate in the ownership side of hospitality—not simply manage a hotel—Pinnacle provides that opportunity. Company Description At Pinnacle Hospitality Group, we believe great hospitality companies are built by great operators—and we give our leaders the opportunity to make a real impact.\nThis is more than another corporate hotel position. At Pinnacle, you will have a seat at the table, work directly with ownership, and play an important role in shaping how our company operates and grows.\n\nBe Part of a Growing Company\nPinnacle is continuing to grow its hospitality portfolio through acquisitions, renovations, repositioning, and new opportunities. As the company grows, we want our leadership team to grow with us.\n\nThe Director of Operations will have the opportunity to help build the systems, standards, and leadership structure that will guide the next chapter of Pinnacle Hospitality Group.\n\nYour Voice Matters\nWe are an owner-driven organization with a streamlined decision-making process.\n\nGreat ideas don’t have to travel through multiple layers of corporate management before something happens. If you identify an opportunity to improve a property, increase revenue, reduce unnecessary expenses, strengthen the team, or improve the guest experience, we want to hear it—and we want you to help implement it.\n\nWork Directly With Ownership\nThe Director of Operations will work directly with the President/CEO and will be considered an important member of Pinnacle’s senior leadership team.\n\nYou won’t simply receive operational directives. You will participate in the conversations and decisions that determine how our hotels operate and where the company goes next.\n\nMake a Visible Impact\nYour work will directly influence our hotels, our employees, our guests, and our financial performance.\n\nWhen a property improves, a General Manager develops into a stronger leader, guest satisfaction increases, or a new operating strategy produces better results, you will see the impact of your leadership firsthand.\n\nMore Than Managing Hotels\nAs Pinnacle continues to expand, this position will have exposure to much more than traditional day-to-day hotel operations.\n\nYou may participate in hotel acquisitions, renovations, brand conversions, property repositioning, capital improvement projects, new management transitions, and the evaluation of future opportunities.\n\nFor someone who wants to understand and participate in the ownership side of hospitality—not simply manage a hotel—Pinnacle provides that opportunity.
