Outside Sales Account Manager
Job Description Job Description Join our winning team! • Are you a competitor who loves the thrill of landing a new account just as much as growing the ones you already have? • Do you build real, lasting relationships by understanding what your customers need and earning their trust? • Are you ready to roll up your sleeves, get out in the field every day, and build something you can be proud of? If you answered YES to all these questions, Multi-Housing Depot could be your final career move. Company Description Multi-Housing Depot (MHD) is a fifth-generation, family-owned American company headquartered in Burlington, NJ. Since 1894 — when our first deliveries went out by horse-drawn cart — we have grown into one of the East Coast’s leading suppliers to the multifamily housing industry. We provide kitchen cabinets (including our own Acacia Cabinetworks lines), quartz, granite and laminate countertops, appliances, windows and doors, HVAC units, closets, and more to property owners, managers, developers, and builders across New Jersey, Pennsylvania, Delaware, Maryland, DC, Virginia, and North Carolina. We are more than a vendor; we are a partner in community building, and many of our customer relationships span decades. What It Takes to Be a Successful Outside Sales Account Manager We are seeking a driven, competitive, and relationship-focused Outside Sales Account Manager to grow business across the Lehigh Valley (Allentown, Bethlehem, Easton, and surrounding areas). This is a true 50/50 role: half of your time will be spent hunting — prospecting and winning new multifamily owners, operators, developers, and contractors — and half farming — deepening and expanding our existing accounts. We need a motivated self-starter who brings a strong work ethic every day, takes ownership of results, and becomes a TRUSTED ADVISOR to every customer. We are looking for someone who: • Is a natural relationship builder — connects easily with people and builds genuine, long-term partnerships • Is an exceptional listener and thorough in discovery — asks thoughtful, well-prepared questions and truly listens to the answers, taking the time to fully understand each customer’s properties, goals, timelines, and challenges before recommending a solution • Is a natural networker — enjoys getting out in the community, attending industry events, and turning introductions and referrals into new business • Has a competitive spirit and a real desire to be part of a winning team; motivated by goals, quotas, and results • Loves the hunt — comfortable prospecting, cold calling, walking job sites, and knocking on doors to open new accounts • Is an excellent farmer — consistently follows up, protects existing business, and uncovers new opportunities within current accounts • Is resilient — handles rejection, stays positive, and keeps pushing forward • Is a creative problem solver — thinks on their feet, gets to the root of customer challenges, and finds practical solutions that keep projects on track • Is a self-starter who manages their own schedule, territory, and pipeline with minimal supervision • Is ethical — consistently does the right thing for the customer and the company, even when no one is looking — honesty and integrity are non-negotiable • Negotiates with confidence and knows how to present value, not just price • Is highly organized and able to juggle multiple projects, quotes, and deadlines at once • Communicates clearly and professionally — in person, by phone, by email, and in presentations • Is eager to learn our products, our customers, and the multifamily industry, and completes all classroom and on-the-job training • Is tech-savvy by nature — moves easily between CRM, Microsoft Office, and digital sales tools, and uses AI tools to work smarter (researching prospects, prepping for meetings, drafting follow-ups, and managing the pipeline) • Delivers excellent customer service and takes pride in solving problems quickly • Is timely and consistently dependable On a Daily Basis, Our Outside Sales Account Manager Will: • Travel daily throughout the Lehigh Valley territory to meet with customers and prospects in person • Hunt for new business (approx. 50%) by identifying, prospecting, and closing new multifamily owners, property management companies, developers, general contractors, and builders • Farm and grow existing accounts (approx. 50%) by serving as the main point of contact, understanding each customer’s portfolio, and expanding the products and services they buy from MHD • Network actively and consistently — represent MHD at industry events, apartment and property management association meetings (such as local apartment association and BOMA chapters), trade shows, and community functions to build relationships, generate referrals, and keep MHD top of mind across the Lehigh Valley • Act as a trusted advisor — learn each customer’s properties, renovation plans, and pain points, and recommend the right solutions • Lead thorough discovery conversations — prepare in advance, ask insightful, open-ended questions, and listen carefully to uncover each customer’s portfolio, renovation plans, budget, and decision-making process, so every proposal is built around what matters most to them • Build and manage a healthy sales pipeline, tracking all activity, opportunities, and follow-ups in the CRM • Prepare and present quotes and proposals and negotiate pricing and terms • Coordinate with internal teams (customer service, operations, design, and delivery) to ensure orders are delivered accurately and on time • Visit job sites and properties to understand project scope and support customers from sale through installation • Resolve customer questions and concerns quickly and professionally • Meet or exceed sales quotas and key performance goals • Stay current on MHD products, industry trends, and competitor activity Qualifications & Skills • Proven sales or relationship-building experience; industry experience is not required — transferable sales skills are preferred • Exposure to the multifamily, property management, construction, or building products industries is a plus • Experience in both new business development and account management preferred • Strong networking skills; an established professional network in the Lehigh Valley, especially within multifamily, property management, real estate, or construction, is a strong plus • Secondary education (associate or bachelor’s degree) preferred • Technology is second nature — confident with CRM systems, Microsoft Office, email, and virtual meeting tools • Experience using (or eagerness to use) AI tools such as ChatGPT, Copilot, or Claude to boost sales efficiency and productivity • Excellent listening, communication, presentation, and negotiation skills, with a consultative, question-led approach to selling • Strong problem-solving and critical-thinking skills, with the ability to resolve customer issues and overcome obstacles quickly • Strong organizational and time management skills • Valid driver’s license, reliable transportation, and the ability to travel daily throughout the Lehigh Valley • Must live in the Lehigh Valley (Allentown, Bethlehem, Easton, or surrounding area) — required • Must successfully complete MHD’s classroom and on-the-job training program as part of the probationary period. The program covers our full product line (cabinets, countertops, appliances, windows and doors, and more), pricing and quoting, our sales process and CRM, and how we partner with customers from first contact through delivery and installation. Training is designed to set you up for success, and completion is a key early performance milestone. Perks of Working with Multi-Housing Depot • Comprehensive classroom and on-the-job training • Monthly commission payouts • Company credit card for gas and business expenses • Stability of a fifth-generation, family-owned company in business since 1894 • Defined career path and growth opportunities within the company • A competitive, team-oriented culture that celebrates winning together • Strong product portfolio and long-standing customer relationships to build on Benefits • Bonuses: Potential to earn specific performance bonuses • Benefits: Competitive health package with FSA and HSA options, dental and vision insurance, PTO, and Safe Harbor 401(k) • Disability: Short-term and long-term disability insurance • Employee Assistance Program (EAP): Free, confidential support and resources for you and your family • Support: Monthly car and expense allowances, plus a company credit card for gas and business expenses • Flexibility: Territory-based role covering the assigned area, with the ability to design your own schedule for maximum efficiency • Employee Referral Program: Help grow the MHD team by referring great talent Job Type • Full Time Base Pay & Additional Compensation • $60,000–$70,000 Starting Base Salary Range • $90,000 Earning Potential (base commission) • Commission (paid out monthly) • Performance Bonuses Why Join MHD? • Make a direct impact on your earnings and the company’s growth — your results are recognized and rewarded. • Be the trusted partner helping apartment communities across the East Coast look and live better. • Grow your career with a family company that has been earning trust, one relationship at a time, for more than 130 years \nCompany Description About MHD Multi-Housing Depot (MHD) is a leading supplier in the multifamily renovation industry, providing cabinetry, countertops, appliances, and building solutions that help property owners and managers modernize their communities. With decades of experience, we’re known for reliability, quality, and teamwork—partnering with clients to deliver seamless renovation projects and long-term value. Company Description About MHD\r\nMulti-Housing Depot (MHD) is a leading supplier in the multifamily renovation industry, providing cabinetry, countertops, appliances, and building solutions that help property owners and managers modernize their communities. With decades of experience, we’re known for reliability, quality, and teamwork—partnering with clients to deliver seamless renovation projects and long-term value.
