IT Systems Engineer III (Client Platforms Support)

No Sponsorship will be provided for this role. Location: On Site in Memphis, TN or Birmingham, AL Weekly Schedule: Monday- Friday, 9am-5pm We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates. Essential Duties and Responsibilities Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients. Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers. Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA. Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact. Help drive cross-functional bridge calls for Client Platforms' major incidents. Provide encouragement and technical direction to other members of the Client Platforms Support Team. Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward. Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts. Stay up to date with emerging technologies, including AI-and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our "Mean Time To Resolution" (MTTR). Perform additional duties and attend additional training as needed for the Client Platforms Support team Qualifications Bachelor's degree (4-year college) and 5 years of relevant experience, or equivalent combination of education and experience. Experience in incident management and problem solving is highly preferred. Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients. Proven ability to operate independently and manage multiple priorities in a dynamic environment. Required Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with ServiceNow and SalesForce (or equivalent incident management systems) High energy with a 'can do' attitude. Passion for solving complex problems. Ability to collaborate and communicate with multiple diverse teams throughout the organization. Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues. Administration fundamentals of UNIX and Windows systems. Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications). Experience troubleshooting Web and Mobile based client applications. Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting. Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients. Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support. Preferred Skills: Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed. Experience working with data analysis and SQL Queries as needed. Knowledge or experience with programming in modern Development languages and Cloud-native design patterns. Application Security with Single Sign On (SSO). Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket). Lucid Charts (or equivalent workflow/modeling tool). Atlassian Jira (or similar Agile/project tracking tool). Exposure to financial services, applications, processes, and payment networks. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Sr. Mechanical Engineer, ALE

Date Posted: 2026-05-11 Country: United States of America Location: US-AZ-TUCSON-928 ~ 1151 E Hermans Rd ~ MULTI PURPOSE FAC 928 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​ Security Clearance Type: Secret - Current Security Clearance Status: Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Hardware Engineering, Air Launched Effectors Department is seeking Mechanical Engineers for our Tucson AZ site supporting full program life cycle, early development, production support, and legacy sustainment activities across the Air Launched Effectors products and subsystems. These products support US Government and international customers. Mechanical Engineering positions perform in alignment to expectations in the design, development, and production support areas associated with mechanical designs, validation principals, qualification processes, procurement, and production processes across a design life cycle. Development work may include requirements understanding, concept development, DFMAs, PFMAs, margin analysis, technical data package (TDP) development, application of geometric dimensioning and tolerancing principals, engineering test principals, preparation of technical analysis reports, and presenting in design reviews. What You Will Do Technical ownership and execution of tasks, and may be viewed as a prime technical contact in providing solutions to a wide range of complex technical problems related to the design, manufacture, integration, and production sustainment of various mechanical sub-systems both in the engineering lab and the factory floor both at Raytheon Technologies and at suppliers. Communicate with cross-disciplined, engineering team members and suppliers to analyze, model, and document the design technical data package (TDP) and its capabilities and compliance with requirements. Serves in mentor role to junior engineers, providing technical guidance to others within mechanical discipline. Work autonomously with limited supervision, acting as the responsible engineer for major hardware subsystem. This often requires the ability to lead small teams of junior engineers, and collaborate across multiple functions and disciplines, such as supply chain, operations, quality, systems, analysis, and electrical. Perform mechanical design, development, and documentation of components, sub-assemblies, and major end items for defense system equipment in accordance with system requirements. Collaborate with Raytheon factories and suppliers with new product integration and manufacturing process improvements. Perform and review tolerance analyses to ensure form, fit, and function are as intended by design for the use-application. Improve new and existing designs using Design for Manufacture and Assembly (DFMA) and Design for Producibility principles. Apply knowledge and experience in technical problem solving and hardware development in a fast paced, team environment. Support production of various mechanical sub-systems at internal factories and suppliers. Support first hardware builds and first article inspections. Review manufacturing process instructions and support material review board dispositions. Perform root cause investigations on hardware of production related issues. The Sr. Mechanical Engineer - ALE job is in Tucson, AZ and the position is onsite. Qualifications You Must Have Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience Experience in ANSI/ASME Y14.5 GD&T (Geometric Dimension and Tolerances) and tolerance analysis. Experience in CREO (Pro/E) or similar 3D solid modeling software. Qualifications We Prefer Five years of work experience in mechanical design and design documentation. Mechanical aptitude to provide solutions to a variety of technical problems of moderate scope and complexity. Advanced degree in an Engineering discipline Leadership experience with small teams (4-6 people) Supplier interaction and supplier management experience Ability to work in teams or independently, flexible, demonstrates initiative Experience in mechanical sub-systems packaging, materials, thermal, structural analysis, energetics principals, control systems, interconnect, airframe, or large assembly development Strong interpersonal and communication skills; both verbal and written Experience with PTC Windchill Product Data Management or equivalent configuration/data management software Ability to travel to government and supplier facilities in support of program activities What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. LI-AP2 As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms