Hospice Administrator -Director of Patient Care Services
Job Description Job Description FOX VALLEY AREA, ILLINOIS Lead both the operation and the care. An established, independent Medicare-certified hospice is seeking an experienced hospice RN leader to serve as both Administrator and Director of Patient Care Services. This role is for someone who is equally comfortable in a survey entrance conference and at a family's kitchen table, and who believes that compliance and compassion reinforce each other. This is a confidential search. Candidate inquiries are handled discreetly. About the organization. Our client is an independent hospice and palliative care provider serving patients and families across the western suburbs. Care is provided in patients' homes and care settings through a close-knit interdisciplinary team of nurses, aides, social workers, chaplains, and physicians. As a smaller agency, its leaders know patients by name, and decisions get made quickly. About the role. Reporting to the Governing Body, you'll carry day-to-day responsibility for operations, regulatory compliance, and the quality of patient care. Twelve months in, success looks like this: survey-ready operations every day, a strong and stable clinical team, a QAPI program that drives real improvement, and families and physicians who see the agency as responsive and appropriate in who it admits. What you'll do Own compliance with the Medicare and Medicaid Hospice Conditions of Participation and Illinois hospice licensure, including survey readiness, plans of correction, and policy development. Oversee all patient care services: clinical supervision, IDG leadership, plan-of-care quality, and eligibility and recertification oversight. Set and enforce clinical documentation standards so records are accurate, timely, and audit-ready. Lead QAPI and patient- and family-experience outcomes (including Hospice CAHPS), with reporting to the Governing Body. Manage staffing, scheduling, hiring, credentialing, and performance management, and lead staff orientation, competency programs, and ongoing education. Serve as the escalation point for complex clinical situations, the primary liaison with families and attending physicians, and backup on-call leadership. Strengthen access to care through timely, appropriate referral response and a well-run admissions process, and partner with leadership on budget, operations, and vendor oversight. What we're looking for Required: Active, unrestricted Illinois RN license 3 years of hospice or palliative care experience, including at least 2 years in a leadership role (Administrator, DPCS/DON, Clinical Manager, or equivalent) Hands-on experience preparing for or leading a CMS, state, or accreditation survey Working knowledge of the hospice CoPs, eligibility and recertification requirements, and QAPI Valid driver's license and reliable transportation for field visits Preferred: MSN, or a master's degree in nursing, healthcare administration, or a related field BSN Experience at a small or independent hospice Experience with a hospice EMR platform CHPN or CHPNA certification This employer is an equal opportunity employer. Employment is contingent on successful completion of a fingerprint-based background check under the Illinois Health Care Worker Background Check Act, license verification, and exclusion screening.
