Automobile

Member Service Representative (Dubuque)

Overview POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details: Monday through Friday from 8:45am - 5:45pm, plus 3 out of 4 Saturdays from 9:00am - Noon Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. PI4edb32179e1e-38003-37376905

  • Durango, IA

  • no content

Member Service Associate (North Liberty)

Overview POSITION SUMMARY: This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $21.46 - $25.08/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Essential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Sales – Ask questions, listen to your members’ needs and offer solutions that best fits the needs of your member. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Profile each member to uncover opportunities for additional business. Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. Makes weekly outbound sales calls to members. Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Participates in promotions, contests, and other departmental activities which support team goals. Responsible for sales of loan protection products. Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. PI8b4633fee49a-38003-36361217

  • North Liberty, IA

  • no content

Vice President/Branch Manager (Freeport)

Overview POSITION SUMMARY: Responsible for leading, directing, and mentoring sales and service teams to achieve branch outcomes. Leads business development goals and objections, staffing levels, schedule and performance standards. Embraces and works to achieve the mission and values of the organization. Performs other special projects and assignments as may be directed and delegated by the Vice President/Regional Manager. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Salary range for this position is $82,321.72 - $96,243.68/yr with a progressive benefit package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Oversees and manages retail branch banking offices, which include sales, service and operations. Includes managing branch staff with functions such as HR, audit, facilities, training and project assignments with the region. Implements plan (routines, tactics, strategies) to support achievement of goals and reinforces policies and procedures to comply with fundamental business and credit priorities of the credit union. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Participates in community and business functions/groups to ensure a positive image for the credit union within the designated marketplace. Responsible for efficient operations through continued assessment and improvements. Responsible for ensuring that all Credit Union policies, procedures are performed consistently with Board and management guidelines including office equipment and facilities upkeep. Monitors and reports as requested branch activities in key performance areas. Develops and recommends annual branch performance targets in both team and individual expectations. Coaches the branches to achieve business development activities including outside networking, in-branch selling, outbound phone selling skills and targeted branch correspondence. Coach to maximize these activities to branch loan and deposit goals as well as referrals to our branch partners (Mortgage, Commercial, Wealth Management and Insurance) and other services available to our membership. Create train/develop and coach a successful sales & service team by holding employees accountable for performance, rewards/recognition for achieving sales and service goals and retention for top talent. Conducts periodic sales and service performance with branch staff. Monitor branch activities and results to insure branch and employee success. Prepares and conducts performance evaluations, prepares documentation for retention in personnel files. Working with HR, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed. Coordinates, tracks and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Promotes the professional development of branch staff through individual and group training. Human Resources responsibilities for personnel supervised including hiring, termination, performance review, salary recommendation, and other personnel issues. Establishes performance goals and assesses annual performance branch staffing requirements. Plays a vital role in enriching the community by participating in community service organizations and /or credit union sponsored events on an annual basis. Works GreenState’s sponsored and other events on or off premise as scheduled. PI6e2078a73374-38003-37682414

  • Freeport, IL

  • no content

Asset Recovery Analyst (North Liberty)

Overview POSITION SUMMARY: Responsible for accurate and timely completion of required research, processing, financial adjustments, to support the Collections Department. Provide quality service to Credit Union staff and members by furnishing and processing necessary information, provide assistance, and/or answer questions. Maintain member accounts and documents in accordance with departmental expectations; ensure completeness and accuracy of all documents and processes. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $23.61 - $27.6/hr with a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Assists in completion of OREO, FMV Write Down, and CIPL processes for the Collections Department. Maintaining accurate documentation of accounts and files. Processes payments, reversals, reapplications for post charge off recoveries received from in house recovery team as well as placement agencies and firms. Performs daily transactions specific to the Collections Department such as posting of exception payments, claim funds, sale proceeds, disbursing checks, deposits, transfers and withdraws on accounts serviced in the department. Researches and adjusts loans and accounts and related general ledgers, as necessary. Assists Senior Asset Recovery Analyst in reconciliation and adjustments of all department accounts and general ledgers. Posts income/expenses to related general ledgers. Completes vendor payments for the Collections Department. Responsible for accurate processing of bankruptcy checks received. Processes file maintenance as required to support department processes such as loan modifications and charge off processing. Assists Collections and Credit Union staff with file maintenance and transaction research for escalated disputes. Generates and mails applicable collections letters, including but not limited to, Deficiency Balance letter. Assists with department mail processing, when necessary. Assists in new hire training and job shadowing when necessary. Assists in the creation and updating of applicable process documentation. Assumes responsibility for related duties and special projects as required or assigned. Understand and adhere to company policies and procedures. Performs all other duties as assigned. PI4cc602901910-38003-39394725

  • North Liberty, IA

  • no content

Bilingual Member Service Associate (Naperville)

Overview POSITION SUMMARY: This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details: Monday through Friday from 8:45am - 5:45pm, plus 3 out of 4 Saturdays from 9:00am - Noon Pay range for this hourly position is $24.02 - $28.08/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Essential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Sales – Ask questions, listen to your members’ needs and offer solutions that best fits the needs of your member. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Profile each member to uncover opportunities for additional business. Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. Makes weekly outbound sales calls to members. Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Participates in promotions, contests, and other departmental activities which support team goals. Responsible for sales of loan protection products. Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. PI8f59160465da-38003-37062790

  • Naperville, IL

  • no content

Regional Member Service Associate (Des Moines)

Overview The Regional Member Service Associate position is responsible for enriching member relationships while providing exceptional service and support to members and coworkers in a variety of locations. Assisting assigned branches in meeting and exceeding sales expectations by providing personalized, professional service in all interactions, including providing front line coverage are primary functions of the role. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, and share one vision through teamwork. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $23.64 - $27.64/hr with a progressive benefits package. Responsibilities The Regional Member Service Associate position is responsible for enriching member relationships while providing exceptional service and support to members and coworkers in a variety of locations. Assisting assigned branches in meeting and exceeding sales expectations by providing personalized, professional service in all interactions, including providing front line coverage are primary functions of the role. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, and share one vision through teamwork. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of member account records and account information. Performs all aspects of MSR position. Has a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Contributes to the branch meeting sales goals by asking questions, listening to members’ needs and offering solutions to the member. Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. Makes outbound calls to members when available. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Participates in promotions, contests, and other departmental activities which support team goals. Responsible for sales of loan protection products. Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. PI188df7fd533a-38003-39736069

  • Des Moines, IA

  • no content

Account Resolution Specialist I (North Liberty)

Overview POSITION SUMMARY: The determination and analysis of factors causing individual accounts to fall into delinquency and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders. Efforts will include, but not be limited to extensive telephone and written communication members and other departments. The ultimate objective of all collection activities will be to determine the cause of delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts include skip tracing, processing payments, or opening of correct workflows for more complex issues to be resolved by team. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Completes proactive campaigns on non-delinquent, high risk accounts in efforts to maintain good standing GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Pay range for this hourly position is $ 23.61 - $27.60/hr with a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation. Initiates workflows for appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made. Maintains and updates member records. Records all communications and all collection activity. Follows-up on early stage past due mortgages, loans, credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments. Performs skip-tracing duties, as required and directed. Takes check net payments over the phone, and saves them in the checksnet folder. Accepts debit and credit card authorizations over the phone, prints, and processes transaction and post to members' accounts. Initiates workflow for review of modification, TDR, workout, deferment requests. Makes collection contacts to delinquent accounts and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts. Refers members to financial counseling resources when necessary. Cross-sells Credit Union products and services when appropriate. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Performs any other duties as assigned. PI204101a29d31-38003-36584039

  • North Liberty, IA

  • no content

Member Service Representative (Iowa City)

Overview The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Hours: Monday-Friday 8:30am-5:30pm Rotating saturdays Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. PI03edbb79035a-38003-40451821

  • Iowa City, IA

  • no content

Commercial Services Senior Underwriter (North Liberty)

Overview The Senior Underwriter position is responsible for initial and ongoing analysis and monitoring the credit worthiness of the commercial portfolio. The Senior Underwriter also monitors NCUA regulations pertaining to MBL and ensures that policy is compliant with regulations. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $103,793.30 - $121,346.42 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Provides the highest level of internal and external customer service. Ensures confidentiality of member information. Participates in community events to increase the credit unions’ visibility and to enhance and seek new business opportunities. Plays a vital role by participating in community service organizations and/or credit union sponsored events, on an annual basis. Develops analysis of market, loan, borrower, and lender risks based on portfolio data. Develops and presents analysis of risk for new loan originations to respective Commercial Lender, Executive Vice President of Commercial, and Commercial Loan Committee. Makes underwriting decisions and risk rating assessment recommendations. Assists the Commercial Lenders in obtaining and analyzing current financial/collateral information on existing loans for the purpose of conducting periodic reviews to determine the ongoing credit worthiness of the borrower and documents the review in the standard Annual Review format or file memo, consistent with policy requirements. Identifies emerging risk issues and trends and presents analysis to the Executive Vice President/Commercial Services and Commercial Loan Committee with recommendation. Ensures that loan quality and compliance with State and Federal regulations and guidelines and within GreenState policies and procedures. Prepares spreadsheets or other statement spreads for the purpose analyzing current and historical financial information. Researches and responds to internal (co-worker) and external (member or authorized third party) requests for financial information on commercial members. Trains and provides guidance for other Commercial Underwriters within the department. Ensures credit presentations prepared within the department are accurate and complete. Works with Commercial Underwriters to ensure consistency in underwriting, spreading, and loan presentations. Act as a resource for all Commercial Services team members in order to facilitate loan processes. Researches regulations and coordinates the drafting of policy changes, assists in staff training and development pertaining to policy and regulations. Provides support and assistance during internal, state, and federal PI7203010a3c18-38003-40720271

  • North Liberty, IA

  • no content

IT Salesforce Administrator (North Liberty)

Overview INFORMATION TECHNOLOGY: GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable. The IT Salesforce Administrator will be responsible for participating as a hands-on technical resource assisting with the implementation and administration of our Salesforce software, system integrations, maintenance functions, production support ensuring high availability, as well as advising management of Salesforce/CRM best practices and assisting with setting strategy for optimal use. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $103,793.30 - $121,346.42 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Maintenance of our Salesforce solution by performing upgrades, addressing technical issues, and improving efficiency by evaluating system functions and integrations. Work during off hours on system upgrades and fixes to reduce impact on the business. Ensure high system availability and production support which includes the facilitation of periodic testing, implementation of contingency plans to ensure availability of applications in case of system failure, DR support, and working closely with network, security, vendors, etc. Manage the vendor relationship as it pertains to the core system. Serves as liaison between end users and development (technical and non-technical) during all phases of the product lifecycle. Is responsible for application configuration, patching, regular maintenance, upgrades, release management and production support. Identifies, promotes, and evaluates idea driven solutions and innovations by clearly understanding the business needs and responding with technical solutions. Facilitates business process changes for greater efficiency and improvement. Plans, conducts, directs, and performs project need analysis, managing the delivery of solutions from conception to implementation. Prepares scope, work-effort, and detailed CBA’s when needed. Works with current and potential vendors to evaluate, implement, address, and coordinate new hardware & software, releases, patches, regulatory compliance and serves as the point of escalation during outages or periods of degraded software performance. Acts as the point of contact for business units in solving serious software and usability problems. Communicating complex technical information to business customers and project teams in an effective and concise manner. Documents procedures and release plans in a manner such that successful future deployments and redeployments are repeatable. Performs general administrative functions, vendor due diligence, documentation & maintenance of vendor records. Contributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures. Adheres to the change management process for all changes made to system components by creating specifications in a manner that allows for notification to affected parties and recovery from the change in the event it is necessary. Provides back up administrative duties for team members where needed. PI10de18ff4d0b-38003-39546590

  • North Liberty, IA

  • no content

Manager Retail Branch (Cedar Rapids)

Overview Responsible for leading, directing, and mentoring sales and service teams to achieve branch outcomes. Leads business development goals and objections, staffing levels, schedule and performance standards. Embraces and works to achieve the mission and values of the organization. Performs other special projects and assignments as may be directed and delegated by the Director Retail Branches. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Hours Monday - Friday 8:30am-5:30pm Saturday 9:00am-12:00pm Salary range for this position is $82,321.72 - $96,243.68 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Oversees and manages retail branch banking offices, which include sales, service and operations. Includes managing branch staff with functions such as HR, audit, facilities, training and project assignments with the region. Implements plan (routines, tactics, strategies) to support achievement of goals and reinforces policies and procedures to comply with fundamental business and credit priorities of the credit union. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Participates in community and business functions/groups to ensure a positive image for the credit union within the designated marketplace. Responsible for efficient operations through continued assessment and improvements. Responsible for ensuring that all Credit Union policies, procedures are performed consistently with Board and management guidelines including office equipment and facilities upkeep. Monitors and reports as requested branch activities in key performance areas. Develops and recommends annual branch performance targets in both team and individual expectations. Coaches the branches to achieve business development activities including outside networking, in-branch selling, outbound phone selling skills and targeted branch correspondence. Coach to maximize these activities to branch loan and deposit goals as well as referrals to our branch partners (Mortgage, Commercial, Wealth Management and Insurance) and other services available to our membership. Create train/develop and coach a successful sales & service team by holding employees accountable for performance, rewards/recognition for achieving sales and service goals and retention for top talent. Conducts periodic sales and service performance with branch staff. Monitor branch activities and results to insure branch and employee success. Prepares and conducts performance evaluations, prepares documentation for retention in personnel files. Working with HR, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed. Coordinates, tracks and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Promotes the professional development of branch staff through individual and group training. Human Resources responsibilities for personnel supervised including hiring, termination, performance review, salary recommendation, and other personnel issues. Establishes performance goals and assesses annual performance branch staffing requirements. Plays a vital role in enriching the community by participating in community service organizations and /or credit union sponsored events on an annual basis. Works GreenState’s sponsored and other events on or off premise as scheduled. PIff56da8681fc-38003-41150731

  • Cedar Rapids, IA

  • no content

Member Service Associate (Papillion)

Overview POSITION SUMMARY: This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. GREENSTATE CULTURE: GreenState Credit Union is opening a new branch in Papillion. This is your opportunity to join our team! At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. What We Offer: GreenState provides a comprehensive benefits package designed to support your whole self—professionally, personally, and financially. Highlights include: Flexible Time Off (FTO): Take time when you need it, with the trust and flexibility to balance life and work. Wellness & Health Coverage: Choose from robust medical, dental, and vision plans, including wellness and preventative care benefits starting the first of the month after hire. Paid Parental Leave: Six weeks of 100% paid leave to bond with a newborn or newly adopted child. Retirement Savings: 401(k) plan with up to an 11% employer match based on tenure. Paid Holidays: 13 paid holidays annually. Sabbatical Program: Four weeks of paid leave after 15 years of service, promoting rest and renewal. Financial Perks: Loan rate discounts, student loan interest reimbursement, and identity theft protection. Professional Growth: Career development opportunities and recognition programs to celebrate your achievements. At GreenState, you’re not just joining a team, you’re joining a community built on trust, growth, and purpose. Pay range for this hourly position is $21.46 - $27.64/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Essential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Sales – Ask questions, listen to your members’ needs and offer solutions that best fits the needs of your member. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Profile each member to uncover opportunities for additional business. Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. Makes weekly outbound sales calls to members. Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Participates in promotions, contests, and other departmental activities which support team goals. Responsible for sales of loan protection products. Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. PI0c151d520a2a-38003-39357918

  • Millard, NE

  • no content