Manager, Enterprise Professional Services (Los Angeles)
Los Angeles, California / Chicago, Illinois / New York City, NY / Austin, TexasCustomer Success – Professional Services /Full-time /On-siteThe Manager, Enterprise Professional Services is responsible for leading and scaling FloQast’s Enterprise implementation delivery function. This role owns delivery execution for upmarket Enterprise and Strategic customers, ensuring complex, multi-product implementations are delivered predictably, efficiently, and with a high-quality customer experience. The Manager will lead a team of Enterprise-focused implementation consultants, serve as a senior escalation point for complex delivery scenarios, and be accountable for enterprise delivery outcomes, customer experience, and team performance.This role has a requirement of working in office 3 days per week, which may be subject to change based on team and business needs, as determined by the department leader. Please note that this requirement is subject to ongoing review and may be adjusted in the future. *Visa sponsorship is NOT available at this timeWhat You'll Do:Lead and manage a team of Enterprise-focused implementation consultants, focusing on their development, growth, regular feedback, and performance reviews.Own delivery execution for Enterprise and Strategic customer implementations, ensuring projects are delivered on time, within scope, and with a high-quality customer experience.Serve as a senior escalation point for complex enterprise implementations and challenging customer situations.Manage, coach, and develop team members through regular 1:1s, performance reviews, and career development conversations.Execute implementation, delivery, and scale a high-performing Enterprise delivery team capable of supporting complex, multi-product implementations.Assess incoming Enterprise deals and collaborate with Professional Services leadership on scoping, staffing, and delivery planning.Monitor delivery health across Enterprise projects, proactively identifying risks and driving mitigation plans.Drive consistent, predictable outcomes across Enterprise projects in environments with ambiguity and changing requirements.Drive continuous improvement in Enterprise delivery execution, quality, and consistency.Establish clear expectations for ownership, communication, and follow-through on complex customer engagements.Work closely with Sales, Account Management, Product, Engineering, Partner teams, and Customer Success leadership to align on Enterprise delivery expectations.Support Enterprise expansion efforts by enabling implementation teams to identify and surface expansion opportunities during delivery.Represent Enterprise Professional Services in internal planning, escalation, and strategy discussions.What You'll Do:BS degree in Accounting, Finance, or related field4 years of implementation or project management experience 1 years of people-management experience leading delivery, consulting, or implementation teams.Experience delivering complex, enterprise-scale implementations.Thorough knowledge of basic accounting proceduresSelf-starter with a high level of initiative and follow-throughStrong sense of ownership and urgency, organizational and time management skills, and ability to multitask and prioritize workExcellent communication (written and verbal), interpersonal and consultative skillsStrong work ethic and integrityAbility to work well under tight deadlines and respond to rapidly changing demands Nice to Have:CPA and/or public accounting experience is a bonus but not requiredLI-OnsiteLI-LB1The base pay range for this position is $126,000 - $188,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.About FloQast:FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors—and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception.Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:Unwaveringly Authentic Ambitious with IntegrityEmpowered to GrowCommitted to CollaborationCustomer Obsessed in All WaysFloQast is regularly rated as a Best Place to Work Inc. Magazine’s Best Workplaces in 2024, 2023, 2022, and 2021- Best Places to Work by LA Business Journal since 2017 (that’s 8 years!)- Built In’s Best Place to Work in Los Angeles 6 years in a row!Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd. If this aligns closely with what you are looking for, hit “Apply” and come join our growing team!FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.Link to FloQast Recruiting AI Usage PolicyWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
