Construction

Registered Nurse - 4Main MedSurg Overflow - PRN Tier Plan

Description PRN - Tier Plan available - Flexible Schedule! Tier 1: Base rate off experience, 3 shifts in a 6-week schedule Tier 2: $40/hr for 6 shifts in a 6-week schedule Tier 3: $45/hr for 12 shifts in a 6-week schedule Tier 4: $50/hr for 18 shifts in a 6-week schedule Shift Differentials also apply for nights and weekends! Summary: The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients. Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice. Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed. Documents patient history, symptoms, medication, and care given. Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources. Job Requirements: Education/Skills Bachelor of Science Degree in Nursing, preferred Experience 1 year of experience in the related nursing specialty preferred Licenses, Registrations, or Certifications BLS required RN License in state of employment or compact Work Schedule: 7PM - 7AM Work Type: PRN

  • Beaumont, TX

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Registered Nurse Clinic Lead - Primary Family Medicine

Description Summary: Provide administrative support duties to include assisting with department process improvement, back-up to the manager, maintain supplies, coordinate schedules and meetings, and participate in training/in-services for clinical staff. Responsibilities: Maintains daily operations of the clinic. Keeps manager informed of any issues with patients, staff, or physicians that are beyond their comfort level or are questionable. Orders departmental and medical supplies. Responsible for equipment maintenance/repair. Conscientious of maintaining budget/spending (confers with manager). Monitors quality control standards (immunization logs, waived testing, drug sample logs, equipment sterilization logs, etc.). Resolves less complicated patient, staff, and physician issues. Assists with evaluating associate performance and recommends merit increases (manager disciplines). Reports to the manager any associate non-compliance with approved policies. Monitors associate work schedule and PTO requests – maintain appropriate staff coverage. Makes sure NCHD referrals are appropriate. Assesses departmental staffing needs; actively participates in resourcing efforts. Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Maintains strict confidentiality. Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives. Supports and adheres to CHRISTUS Health Service Guarantee. Performs other related work as required. Requirements: Associate's Degree in Nursing required Minimum of 2 years of clinical patient care experience in a relevant setting Previous healthcare management experience preferred. RN License in state of employment or compact BLS required Work Schedule: 5 Days - 8 Hours Work Type: Full Time

  • Palestine, TX

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Registered Nurse (RN) PMC OR Recovery / Full-time

Description POSITION SUMMARY: Directs and/or provides professional post anesthesia nursing care for an assigned group of patients across the age continuum. Utilizes the nursing process of assessment, planning, implementation and evaluation to direct or provide nursing care. Provides supervision and guidance to other members of the PACU or pre-operative staff; and may be authorized, in the absence of the Manager Patient Services or the Manager Surgical Services, to make decisions affecting the PACU or pre-operative area. Requirements MINIMUM QUALIFICATIONS: EDUCATION: Graduate of an NLN accredited school of professional nursing. CERTIFICATION/LICENSES: Current New Mexico RN license or current Compact state license. BLS Certification required or within 2 weeks of hire date. ACLS and PALS certifications must be obtained within 6 months of hire date. SKILLS: Ability to relate and work effectively with others Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards. Willingness to participate in goal-setting and educational activities for own professional advancement. Is aware of professional nursing standards and performs in accordance with them. EXPERIENCE: Previous PACU, ambulatory care, critical care or general nursing experience is preferred. NATURE OF SUPERVISION: -Responsible to: Manager, Surgical Services ENVIRONMENT: -Bloodborne pathogen: C Direct contact with blood or other body fluids to which universal precautions apply. Personal protective equipment is made available and must be worn. PHYSICAL REQUIREMENTS: May be expected to lift up to 50 pounds or up to 150 pounds with assistance. May be expected to push or pull 150-300 pounds with assistance. Work is of medium demand; walking or standing most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required. Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties. Physical conditions are clean, neat and well lit. May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team. Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility. Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical schedule.

  • Santa Fe, NM

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CNA, Certified Nursing Assistant - PCU - Full Time

Description Summary: Under the direct supervision of a Registered Nurse/licensed Nurse, this Job will assist with routine and repetitive patient care activities in a nursing unit. This Job also performs specific clerical, organizational, and patient-focused activities. The patient-focused tasks will be supportive in nature. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Assists with the admission, transfer, and discharge of patients. Completes pertinent documents. Prepares rooms for admission by setting up IV pots, and adjusting bed to the appropriate level. Assures that all patient belongings accompany the patient to the new unit or home at time of discharge. Safely transports stable patients as required. Maintains security/confidentiality when transporting patients and interacting with family and visitors. Cleans, procures and returns equipment and supplies. Run errands for the unit as required. Assist Licensed personnel in providing a safe and comfortable environment at all times; replenish patient room with water, linen, and towels, as appropriate. Perform unit-specific patient care tasks in accordance with the skills checklist and documents on the flowsheet. Identify obvious changes in the patient's condition and take responsibility for reporting those changes promptly to the nurse in charge. Assist with the ordering and maintenance of stock items according to established inventory when needed. Keeps unit supplies in an organized and orderly fashion. Respond appropriately to emergencies. Communicate effectively with other team members during and between shifts. Responds to phone calls and patient call lights. Appropriately adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, age-specific, and other developmental needs of each patient served. Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the population-specific and developmental needs of patients served by the department. Job Requirements: Education/Skills High School Diploma or equivalent preferred. Experience Patient care experience in an acute care setting is preferred. Licenses, Registrations, or Certifications CNA License in state of employment required. BLS required. Work Schedule: 7AM - 7PM Work Type: Full Time

  • Texarkana, TX

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Clinician (RN, LPN) Full-time Urology

Description POSITION SUMMARY: The Clinician II will work collaboratively with physicians, staff and other health care professionals to provide a smooth health care continuum for all patients within the clinic setting. The nurse is an integral member of the clinic care team who works to ensure safety, best practice and high quality standards of care are maintained across the continuum. The Clinician II is responsible for coordinating a variety of patient wellness and chronic illness activities for the clinic’s entire patient population. Success will be measured by the results of the outcome performance measures of the population of patients in the clinic. (e.g. Patient Satisfaction, ACO, HCC, clinic quality dashboards). The Clinician II acts in a clinical leadership role utilizing concepts of critical thinking and creative problem solving to ensure positive outcomes in the delivery of clinical care. Requirements MINIMUM QUALIFICATIONS: EDUCATION: Graduate of an accredited program for Registered Nursing. RN Required. BSN preferred. CERTIFICATION/LICNESES: Licensed by State of New Mexico as a Registered Nurse. BLS Certification issued through American Heart Association required, or within 2 weeks of hire date. SKILLS: Knowledge of and practical use of good business English, spelling, arithmetic, practices Ability to communicate effectively using written and verbal skills Demonstrates effective teaching techniques, applying adult learning principles Demonstrates the ability to coordinate and implement appropriate educational materials for patients and their support systems EXPERIENCE: One year experience working as a nurse in a clinical setting preferred. NATURE OF SUPERVISION: -Responsible to: CSVCG Dyad In conjunction with clinic leadership and dyads: Supervises daily activities of medical assistants. In conjunction with Clinic leadership ensures timely orientation and competencies completion for all clinical support staff. Ensures provision of uninterrupted clinical care. Provides feedback to manager for annual performance evaluations of clinical staff. ENVIRONMENT: -Bloodborne pathogen: B PHYSICAL REQUIREMENTS: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighting up to 50 pounds. Requires working under stressful conditions or working irregular hours. Frequent exposure to bodily fluids, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

  • Santa Fe, NM

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Physician Assistant - Breast Oncology

Description The Opportunity Live and work in THE LAND OF ENCHANTMENT. CHRISTUS St. Vincent Regional Medical Center is located at the foothills of the Sangre de Cristo Mountains in beautiful Santa Fe, NM. We are seeking a full- time Advance Practice Clinician with surgical experience to join our multidisciplinary Regional Cancer Center's Surgical Breast Oncology team. Santa Fe is a lifestyle destination city where you can enjoy 300 days of sunshine annually, four distinct seasons, & short commute times. Living here allows you the opportunity to enjoy world-class skiing, hiking, biking, climbing, camping & fishing while enjoying our vibrant cultural scene steeped in arts, music, and amazing cuisine. For questions or to apply, contact: [email protected] The Organization & Regional Cancer Center CHRISTUS St. Vincent, was founded in 1865 by the Sisters of Charity. We are a private, not-for-profit community health system that serves over 300,000 people across 19,000 square miles and seven counties in New Mexico. As the only full-service health care system in Northern New Mexico, we are committed to providing access to a comprehensive range of quality health care services and a proud member of the Mayo Clinic Care Network. Our providers work collaboratively through CHRISTUS St. Vincent's hospital and numerous outpatient clinics and the Cancer Center. As the only CMS 5-star hospital in New Mexico, we are committed to clinical excellence and compassionate, mission-driven care. CHRISTUS St. Vincent's Regional Cancer Center is a brand-new, state-of-the art facility. We offer a wide-range of cancer treatment/care and supportive services designed to address the physical, emotional, psychological as well as the practical needs of our patients and their families. Our multidisciplinary clinical team is led by highly skilled physicians and advanced practice clinicians specializing in medical oncology, breast surgery, GI and hepatobiliary surgery and radiation oncology. With deep expertise and a collaborative approach, the team delivers comprehensive, patient-centered cancer care. We leverage the EPIC/Beacon electronic medical record system across all inpatient and outpatient settings to ensure seamless coordination and continuity of care Our Regional Cancer Center is also a proud affiliate of the Mayo Clinic Care Network - a major asset to our cancer patients. We are the only Mayo affiliate in the state of New Mexico and hold this distinction with fewer than 50 elite organizations nationwide who have been selected by Mayo for this impressive collaboration. Through this affiliation, our providers gain access to Mayo's vast resources, including research, diagnostic tools, and treatment protocols which empowers our local team of providers to consult directly with Mayo experts and apply cutting-edge knowledge directly to patient care. In addition to this esteemed affiliation, our providers also have access to CHRISTUS St. Vincent's very own Clinical Trials and Research portfolio. Our portfolio consists of pharma sponsored, collaborative trials and investigator-initiated research. Our state-of-the art facility, expert cancer care, and powerful Mayo-Clinic affiliation, are just the beginning. We also offer a wide-range of supportive care services designed to meet the physical, emotional, psychological, and practical needs of our cancer patients and their families. These services include: MEDICAL & CLINICAL SUPPORT Anesthesia Care Team our in-house anesthesia team is physician-led and supports with advanced cancer cases. Patient Navigation to help patients navigate the healthcare system, coordinate appointments, treatments & resources. Supportive/Palliative Medicine to provide symptom relief and comfort to aid in quality of life for patients & their families. Offerings include: massage, acupuncture, meditation, art therapy, reiki treatment and relaxation & stress management mindfulness. Genetic Counseling to assess hereditary cancer risks and help families understand genetic testing options. Naturopathic Medicine to support the body, alleviate side effects and enhance overall well-being. EMOTIONAL & PSYCHOLOGICAL SUPPORT Support Groups in partnership with the local cancer foundation Social Workers to help connect patients and families with community resources, support groups and wellness programs, as well as, psychosocial support to help address anxiety, depression & stress through therapy & coping strategies NUTRITIONAL & PHYSICAL WELLBEING SUPPORT Nutrition Counseling offering tailored dietary plans to support treatment & recovery Rehabilitation Services within our health system to restore function & mobility Exercise Programs to help maintain strength and reduce fatigue PRACTICAL & LOGISTICAL SUPPORT 24/7 Call coverage to offer round the clock support and information for patients, care-givers and family members Lodging Assistance in collaboration with the local cancer foundation for patients traveling for treatment SPIRITUAL & HOLISTIC CARE Spiritual/Emotional Support Chaplain-led to support patients seeking comfort and spiritual care. The Position This is a full-time, employed position offering a flexible work schedule, with option for either four 10-hour days or five 8-hour days. You will primarily work in an outpatient setting, with potential surgical assisting and inpatient rounding. This role offers the opportunity to collaborate with a skilled team of professionals, delivering a comprehensive range of services, including preventive care, genetic counseling, breast cancer surgery, and reconstructive surgery, for both cancerous and non-cancerous conditions. We offer a competitive compensation and benefits package, a sign-on bonus, generous paid time off (PTO), an annual CME allowance, a retirement savings plan, and employer-paid medical malpractice coverage. Position expectations include the following: See patients in the clinic for general care, high-risk assessments, imaging, survivorship, and follow-up appointments. Partner with our MD team to manage benign patients through ongoing surveillance. Provide genetic counseling, either independently or in collaboration with physician. Handle same-day add-on appointments for urgent symptom management. Collaborate with our fellowship-trained surgical breast oncologist to expand our cutting-edge breast care program. Practice at the full scope of your training in our outpatient care setting, with potential for surgical assisting. Participate in multidisciplinary care teams in a patient-centered, provider-led environment. Work in a state-of-the-art cancer center equipped with the latest technology. Leverage resources from our Mayo Clinic Care Network membership to support patient care. Engage in clinical research and innovative care programs, including the Breast Cancer Navigation Program for Native American Women. Requirements Master's Degree from an accredited training program. Post-graduate experience in a comprehensive breast care program is preferred but not required. Newly certified providers may apply. Preference will be given to candidates with experience in an NAPBC-accredited program or those working toward NAPBC accreditation. Licenses and Certifications Advanced Practitioner License in New Mexico (or ability to obtain) CSR & DEA Certification as an NP (ANCC or AANP) is required; AOCNP certification is preferred. or Certification as a PA through NCCPA is required.

  • Santa Fe, NM

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Radiology Technologist - Tyler Main Hospital FT

Description Summary: The Radiology Technologist will perform a wide variety of routine and advanced imaging procedures, will provide support for other imaging technologists as needed, and help to facilitate smooth and efficient patient flow. The technologist will demonstrate flexibility by working other shifts and/or at other campuses as needed or required. The technologist must be able to troubleshoot basic maintenance, participate in QA, and resolve issues related to image processing and the image archiving system. Expectation to participate in ongoing education, safety, and technical advances within their scope of licensure. The Technologist will adhere to, and maintain, the expected imaging competencies as outlined by management. Behavior and communication skills must align with the organization's mission, values, and culture. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Demonstrates adherence to the Core Values of CHRISTUS Health. Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability. Promotes staff growth, development, and employee engagement by collaborating with management, coworkers, and physicians to create an optimal work environment. Promotes exceptional physician satisfaction by providing meaningful assistance to radiologists and referring physicians. Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties. Appropriately adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served. Ensures compliance with all policies, procedures, and standards of care as deemed appropriate by State and Federal agencies, the hospital, and other regulatory entities. Performs examinations/procedures as needed to assist in patient throughput within the scope of the Manager’s license(s), certification(s), and/or documented competencies. Demonstrates flexibility by working other shifts and at other campuses as needed or required. Ensures completed exams are scanned and stored correctly in PACS. Ability to follow PACS downtime procedures as a PACS Superuser and escalate any problem(s) or issue(s) to the PACS administrator or Designee if needed. Troubleshoots and reports any equipment malfunctions to the Director/Manager and/or Biomedical personnel; does appropriate follow-up. Performs other duties as assigned. Job Requirements: Education/Skills Graduate of an accredited school of Radiology Technology or other accepted and approved equivalent required Experience 1 year of experience in a hospital preferred Basic computer experience required Licenses, Registrations, or Certifications Radiography (R) by ARRT is required State Licensure required Texas: MRT by TMB Louisiana: LRT (R) or (F) by LSRTBE New Mexico: RRT by MIRTP NMED BLS required Work Type: Full Time

  • Tyler, TX

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Coordinator Medical Staff-Med Staff Administration-Full Time

Description Summary: The Medical Staff Coordinator facilitates the Medical Staff Services function by providing administrative and operational support. The MS Coordinator is the first point of facility contact for Medical and Allied Health Staff applicants. Administrative responsibilities include clerical support functions for Medical Staff Services and the Quality Department, coordinating multiple medical staff committee meetings, directing incoming correspondence, producing written materials including but not limited to meeting minutes, correspondence and reports, operating job specific software such as MS Office and credentialing database, answering multiple phone lines, processing incoming and outgoing mail, and operating various office machines. Operational responsibilities include but are not limited to handling Medical and Allied Health Staff credentials and peer review files and documents. This position is critical in maintaining confidential departmental documents, managing storage and office space, coordinating meetings, and providing guidance and support to the credentialing function within the region. Responsibilities: Provides administrative support to the Medical Staff Services function, Medical Staff Leadership and the Quality Department. Supports flow of communication to and from CMO by coordination of Medical Staff agenda items, supporting documents and follow up. Coordinates the Medical Staff meeting function, including scheduling, agenda planning, preparation of required items, transcription of minutes and completion of required follow up items. Responsible for the flow of information between departments, committees, and facility leadership. Facilitates the work of assigned committees such as tracking unfinished business, forwarding items through the medical staff approval process. Maintains working knowledge of The Joint Commission Medical Staff Standards and the Medical Staff Bylaws. Participates in regulatory surveys. Performs as assigned other administrative duties including but not limited to:Maintaining ER call schedules. Assist in updating medical staff policies/procedures, tracking policies through the medical staff approval process. Maintain Meditech Provider Dictionary; additions; edits; suspensions. Assist with Medical and Allied Health Staff orientation. Assist with special departmental projects as assigned. Provides assistance in the credentialing process and maintenance of credential files specific to the facility:Maintain medical and allied health staff database (ECHO). Assist with the intake of Medical and Allied Health Staff initial and reappointment applications. Coordinate flow of initial appointments, reappointments and advancements for applicable Staff members to the Credentials Committee, MEC and Medical Staff Relations Board Committee. Facilitate review of credentials files for approval with the appropriate Medical Staff leader. Generate various reports and lists from the database, and staff wide correspondence. Responsible for notification to appropriate parties of Staff status and respective privileges. Assist in maintaining current licensure, certification, and other required items on all credentialed and/or privileged practitioners. Updates ECHO database accordingly. Requirements: Education/Skills High school graduate required. Associate Degree or equivalent experience preferred. Experience in Medical Staff services preferred. Education and training in computer technology. Must be proficient in word processing, with experience in transcription of minutes of sufficient quality to undergo regulatory and legal scrutiny. Must have excellent written, communication, time, and priority management and organizational skills. Must have excellent interpersonal skills in order to interact on a professional level with physicians, their staff, and facility leadership and associates. Must be able to maintain absolute confidentiality of work subject. Experience At least five years of clerical experience, preferably in the medical field. Experience in credentialing preferred. Proficient in MS Office applications and other department-specific programs. Knowledge of office equipment required. License, registrations, or Certifications None Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

  • Alexandria, LA

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Retail Associate (PT)

Be the Face of Goodwill. Make a Difference Every Day. Goodwill Southern California is hiring Retail Associates to support our mission of Transforming Lives Through the Power of Work. As a Retail Associate, you’ll play a vital role in creating a welcoming and organized shopping and donation experience that keeps our stores running efficiently and supports our community programs. What You’ll Do: Provide excellent service to every customer and donor with professionalism and positivity. Operate cash registers, process transactions accurately, and handle donations with care. Sort, price, and merchandise donated goods to meet company standards. Maintain clean, safe, and organized work areas. Contribute to sales and production goals by supporting daily store operations. Work flexible shifts, including evenings, weekends, and holidays as needed. What You Bring: Ability to read, speak, and write basic English. Some retail, sales, or customer service experience preferred. Comfortable using point-of-sale and basic computer systems. Dependable, punctual, and motivated to support a team environment. A strong commitment to Goodwill’s mission and RISE values (Respect, Integrity, Service, Excellence). Grow with a purpose — join Goodwill SoCal and help make every interaction an opportunity to uplift individuals, strengthen communities, and create brighter futures. LI-DNI

  • Chino Hills, CA

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Loan Reconciliations and Controls Supervisor

Responsible for the direct supervision and overall control of the data integrity related to loan maintenances and booking (QC), audits, loan general ledger reconciliation and exceptions investigation, department self audits, and core system maintenances. Responsibilities: Supervise loan general ledger exception investigations by staff Review and approve loan maintenance cases Supervises and oversees daily loan maintenance activities to ensure all booking and maintenance postings are accurately entered into the core system, maintaining the integrity and reliability of the Loan Portfolio data in compliance with SOX control requirements. Assist with mass exchange core system updates and errors investigations. Assist with core system setting updates Participate in the implementation of projects that cover changes to certain Loan Operations applications. Report, summarize, assemble and extract information to present to examiners and auditors. Coordinate audits with the Department units Responsible for department self-audits, ensuring that all processes and procedures are followed and in compliance with regulatory requirements. Analyze and recommend stronger and/or more efficient internal controls and practices to achieve goals dealing with loan Operations. Develop and write operations procedures, in conjunction with Loan Operations Management, to assure compliance with applicable laws and regulations impacting Loan Operations. Stay abreast of changes to federal regulations that might directly affect the Loan Operations area. Assist and supervise staff on a daily basis, administering training as needed. Perform other duties as required. Minimum Education and/or Certifications Requirements: Associates degree required, Bachelor’s preferred, or years of comparable experience in lieu of education. Minimum Work Experience Requirements: 5-7 years of loan banking experience, with strong knowledge of all aspects of loan operations. Must have strong knowledge of loan documentation, loan regulations and loan processing/accounting. Bilingual (Spanish/English) preferable. Functional Skills & Knowledge Requirements: Superior customer service skills required. Ability to work within a team, ability to work well under pressure and meet tight deadlines. Ability to communicate with all levels within the organization. Must be able to effectively present, delegate and negotiate. Must have previous experience writing business propositions and reports and possess ability to make decisions. Supervisory experience required.

  • Miramar, FL

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PFS Call Center Representative - 40 hrs/wk, 1st shift

PURPOSE OF THIS POSITION The PFS Call Center Representative serves as the hospital’s primary contact for all patient billing inquiries. Acts as a liaison between Blanchard Valley Health System and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization’s mission of care and service by providing superior customer service to the patient community. JOB DUTIES/RESPONSIBILITIES Duty 1. Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements. Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. within a specific response-to-call timeframe and with the intent to resolve the caller’s concern immediately. Documents all patient accounts activities concisely, including future steps needed for resolution. Duty 2. Follows scripts as provided by the Patient Financial Services/Revenue Cycle Leadership to facilitate consistent and expedient account resolution. While also utilizing multiple resources to resolve patient inquiries while on the phone, preparing/reviewing billing correspondence, or in person. Duty 3. Responsible for insurance verification resulting in accurate billing and patient balances. Duty 4. Negotiates full payment from patients and helps them set up an agreeable payment plan and/or external payment program. Collects patient payments made over the counter, over the phone, and by mail daily; properly records all payment types (e.g., cash, check, debit, credit) and transactions into the computer system. Duty 5. Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB) Duty 6. Responsible for all cashier functions when needed at the Findlay campus. Including registration, financial counseling, and banking requirements. Providing timely and accurate reporting, patient, and associate satisfaction. Duty 7. Monitors, completes, and maintains appropriate productivity levels of assigned tasks in accordance with team standards. Duty 8. The above duties reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position. Duty 9. Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy. Duty 10. Maintains a thorough understanding and education of federal and state regulations and payer specific policies and requirements to promote compliant credit and collection practices. Adheres to HIPAA related privacy, security and transaction & code set regulations in compliance with the federal guidelines. Accurately documents all account activity. Regularly attends and actively participates in staff meetings, in-service, and continuing education programs as offered. This provides needed educational updates for compliancy and organizational changes in the healthcare industry. Duty 11. Regularly attends and actively participates in staff meetings, training and continuing education that aligns with recognized improvement opportunities, payer policies and procedures and ensures to maintain up to date certifications. This could be remote and/or onsite as necessary, per the BVHS remote policy. Assists in other duties and projects as needed assigned by the supervisor and/or manager. REQUIRED QUALIFICATIONS High school graduate or GED equivalent 2-3 years of experience in medical billing and collections, or satisfactory completion of internal billing/self-pay billing assessment. Certified Patient Financial Services Specialist certificate to be completed within 12 months of hire date. Knowledge and experience with Microsoft office products and Window PC functionality Excellent written and verbal communication with positive oriented interpersonal skills. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status. Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures. PREFERRED QUALIFICATIONS Health administrative certification/degree or related field, and/or relevant work experience Previous experience in a call center or “dialer” environment. Medical terminology. ICD 10 and/or CPT coding knowledge. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. The associate must be able to sit for three hours, walk for one hour and stand for two hours per day. The associate must be able to lift 20 pounds. The individual must have excellent eye/hand coordination to operate the machines. This position requires corrected vision and hearing in the normal range.

  • Findlay, OH

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Retail Customer Service Associate

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6 months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected] . FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here .

  • Franklin, TN

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