Vice President, Product Owner of Customer Nervous System (CNS) (Newark)
Vice President, Product Owner of Customer Nervous System (CNS) Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology and Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team As a Vice President, Product Owner for Central Nervous System (CNS) within the Chief Data and AI Office, you will own the full product lifecycle for one of Prudential’s most important enterprise Data & AI capabilities. CNS is designed to connect customer, advisor, market, competitor, product, operational, and risk intelligence into a common decisioning framework that helps Prudential sense what is happening across the enterprise, understand those signals in context, and take more informed action with greater speed, consistency, and precision. This is a foundational, long-lived enterprise product, not a finite project, and it will continue to evolve as new signals, data sources, AI capabilities, business opportunities, and priorities emerge. You will partner across businesses, data, technology, AI, architecture, operations, risk, and compliance organizations to define product strategy, roadmap, adoption, performance, value realization, and long-term evolution. As an expert in product ownership, enterprise intelligence, and AI-enabled decisioning, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do. This role is based in our office in Newark, NJ. Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences. This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week. Here is What You Can Expect on a Typical Day Establish and own the CNS product vision, strategy, roadmap, priorities, and measurable business outcomes. Translate enterprise objectives into clear product priorities, investment decisions, and a multi-year roadmap that balances near-term value creation with long-term enterprise scale. Partner with stakeholders across Distribution, Product, Acquisition, Risk, Service Operations, Customer Experience, corporate functions, Data & AI, Technology, Architecture, Operations, Risk, and Compliance to shape how CNS captures signals, generates intelligence, enables decisions, and learns from outcomes. Define how a multitude of signals are interpreted and transformed into decision-ready intelligence. Define and evolve Prudential’s enterprise intelligence layer, transforming signals from across the business into actionable, decision-ready intelligence that can be used consistently across business domains and customer journeys. Define and prioritize specialized AI agents, decisioning workflows, feedback loops, and human-in-the-loop processes that observe signals, identify patterns, generate recommendations, orchestrate actions, and improve through continuous learning. Own product discovery by developing a deep understanding of stakeholder needs, validating demand, identifying future decisioning opportunities, and shaping future product investments. Own accountability for product adoption, utilization, value realization, and measurable business outcomes, including methods for measuring the effectiveness of AI-enabled decisions and prioritizing enhancements based on impact. Establish reusable decisioning patterns, product standards, and operating practices that enable CNS to scale consistently across business domains, customer journeys, and enterprise priorities. Drive adoption strategies that embed AI-enabled decisioning into day-to-day business processes and continuously refine priorities to maximize enterprise value. Ensure CNS evolves as a durable enterprise capability rather than a collection of disconnected technologies, pilots, or point solutions. The Skills & Expertise You Bring: Bachelor’s degree in Computer Science, Engineering, Analytics, Business, or a related field; advanced degree or equivalent experience preferred. Significant experience leading product strategy, product ownership, or product management for enterprise technology, data, analytics, AI, or decisioning capabilities. Strong understanding of AI-enabled products, data-driven decisioning, enterprise intelligence, business intelligence, and the practical application of AI agents and feedback loops to business outcomes. Experience defining product roadmaps, managing product backlogs, prioritizing investments, and translating complex business needs into scalable technology capabilities. Knowledge of agile methodologies, software delivery practices, and the full software development lifecycle, with the ability to partner effectively with engineering, architecture, data science, and delivery teams. Ability to connect product outcomes to measurable business impact, including adoption, utilization, operational effectiveness, customer and advisor experience, growth opportunities, risk responsiveness, and value realization. Fluency in Jira, Jira Aling, and the Microsoft Office 365 suite Expert knowledge of business concepts, tools, and processes needed to make sound decisions in the context of Prudential’s business and enterprise priorities. Ability to lead through ambiguity, build alignment across diverse stakeholders, and translate a strategic vision into practical execution and durable operating practices. Excellent problem solving, communication, collaboration, and executive stakeholder management skills. Ability to learn new skills and knowledge on an ongoing basis through self-initiative, curiosity, and a continuous focus on emerging AI capabilities and enterprise technology trends. Lead and effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization. Expertise with several of the following: Effective Communication: Understanding effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Decision-Making & Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Financial/Business Acumen: Strong Knowledge of financial and/or business concepts, tools and processes and how financial metrics are used to monitor and drive outcomes. Includes understanding of company accounts/metrics (ex: balance sheet, profit/loss, cash flow, budget & forecast). Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Agile Methodologies: Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery. Preferred qualifications: Experience scaling enterprise products across multiple business domains, establishing reusable product patterns, and driving adoption of AI-enabled capabilities in complex, highly regulated environments. You’ll Love Working Here Because You Can Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you. LI-Hybrid What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $192,900.00 to $289,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various
