Program Supervisor
Job Description Job Description General Description Oversight of staff casework and residents in the Apartment Treatment Program. Facilitates the care and coordination of treatment and ensures quality of care is provided to residents in accordance with agency philosophy, policies and procedures. Qualification and Competencies Bachelor’s Degree required in Human Services field. Master’s Degree preferred. Three (3) years’ experience working in a human service-related field. Supervisory experience is not required but preferred. Ability to implement and manage change in a fast-paced growing business environment. Critical thinking and sound judgment skills Computer/office equipment usage Ability to work independently and as part of a team. Demonstrates organizational and communication skills which would enable effective interaction with agency staff, consumers/clients/families and the community. Duties and Responsibilities Administrative: Supervise program staff, assist with recruitment and onboarding, conduct performance evaluations, and address personnel issues in collaboration with management and Human Resources. Provide leadership through regular staff meetings, supervision, training, and participation in agency development initiatives, committees, and quality improvement activities. Ensure effective program operations, including communication with leadership, emergency response coordination, and adherence to agency policies, procedures, and safety standards. Oversee resident services by coordinating treatment team meetings, transportation, medical appointments, recreational activities, and other support needs. Maintain compliance with program requirements, including timely completion of documentation, Medicaid billing, audits, fiscal records, and money management processes. Manage program resources and facilities by coordinating purchases, monitoring supplies, conducting apartment inspections, arranging repairs, and supporting lease renewals when authorized. Serve as a liaison with residents, landlords, neighbors, and external providers while ensuring appropriate response and notification regarding medical, psychiatric, or programmatic concerns. Programmatic: Coordinate resident admissions, transfers, and discharges, including conducting intake screenings and making placement recommendations. Conduct clinical assessments and oversee the development, implementation, and review of individualized service, treatment, behavioral, and discharge plans. Ensure residents receive comprehensive health, psychiatric, medication, case management, and supportive counseling services through coordination, advocacy, and monitoring. Promote resident independence and quality of life by facilitating skill development, vocational and educational goal setting, socialization, and recreational activities. Provide crisis intervention and maintain regular communication with treatment team members, family members, and service providers to support resident well-being. Supervise program operations by overseeing staff, ensuring adequate apartment coverage, facilitating staff and apartment meetings, and maintaining effective interagency communication. Maintain program compliance and administration by safeguarding confidential records, overseeing medication management training, monitoring documentation quality, and managing petty cash. Schedule Mondays-Fridays 9am-5pm On call rotation EEO Statement SAIL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expressions, national origin, age, disability, veteran status, marital status, or based on an individual status in any group or class protected by law. SAIL encourages applications from diverse backgrounds such as minorities, women, disabled, protected veterans, and other qualified applicants. \nCompany Description Mission: Our Mission is to empower persons affected by mental illness and substance use disorders achieve independence and lead healthier lives. Vision: To promote health, wellness, and independence by providing access to housing opportunities and services through the expansion of programs and partnerships. Our Values: SAIL is committed to these core values which support us to achieve our mission. Integrity: We strive to provide quality services while ensuring honesty and transparency among clients, staff and stakeholders. Inclusion: We create an environment that embraces the diversity and life experiences of all our clients and staff to shape a sense of community and model best practices for our organization. Innovation: We value creativity and collaboration among clients, staff and stakeholders to overcome challenges we encounter. We aim to provide the most comprehensive care through a process of ongoing assessment and quality management. "SAIL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expressions, national origin, age, disability, veteran status, marital status, or based on an individual status in any group or class protected by applicable federal, state or local law. SAIL welcomes and encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants." Company Description Mission:\r\nOur Mission is to empower persons affected by mental illness and substance use disorders achieve independence and lead healthier lives.\r\n\r\n\r\nVision:\r\nTo promote health, wellness, and independence by providing access to housing opportunities and services through the expansion of programs and partnerships.\r\n\r\n\r\nOur Values:\r\nSAIL is committed to these core values which support us to achieve our mission.\r\n Integrity: We strive to provide quality services while ensuring honesty and transparency among clients, staff and stakeholders.\r\n\r\n\r\n Inclusion: We create an environment that embraces the diversity and life experiences of all our clients and staff to shape a sense of community and model best practices for our organization. \r\n\r\n\r\n Innovation: We value creativity and collaboration among clients, staff and stakeholders to overcome challenges we encounter. We aim to provide the most comprehensive care through a process of ongoing assessment and quality management.\r\n\r\n\r\n"SAIL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expressions, national origin, age, disability, veteran status, marital status, or based on an individual status in any group or class protected by applicable federal, state or local law. SAIL welcomes and encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants."
