Marine Parts & Warranty Coordinator (Hiring Immediately)
Description: Put Your Marine Service Experience to Work in Boat Manufacturing! Boater's World Manufacturing Group is seeking an experienced, organized, and customer-focused Marine Parts & Warranty Coordinator to support our growing boat manufacturing operation and dealer network in Chocowinity, North Carolina. This position is responsible for coordinating marine warranty claims, researching and identifying replacement parts, processing dealer parts orders, and assisting dealers and boat owners with product-related service concerns. We're looking for someone who combines the customer service and organizational skills of an experienced Marine Service Writer or Service Advisor with a strong technical understanding of boat construction, marine systems, parts, and manufacturing processes. The ideal candidate will be comfortable speaking with dealers about service concerns, gathering information about repairs, researching parts, reviewing warranty documentation, and coordinating with internal departments to ensure issues are addressed accurately and efficiently. This position requires extensive marine industry experience, including hands-on knowledge of boatbuilding or boat manufacturing. The ability to read and interpret complete boat Bills of Materials (BOMs), identify individual components, and understand their applications is essential. If you have a strong background in marine service, parts, warranty administration, or dealership operations and enjoy helping resolve technical and service-related concerns, we'd like to hear from you. Essential Duties & Responsibilities Dealer Support & Service Coordination Serve as a primary point of contact for marine dealers and boat owners regarding warranty concerns, replacement parts, accessories, and product-related service questions. Communicate professionally with dealers by phone, email, and other established communication channels. Listen to service concerns, ask appropriate questions, and gather information needed to understand reported issues. Use marine service and boat manufacturing knowledge to help identify potential causes of concerns and determine appropriate next steps. Assist dealers with documenting service concerns, repair needs, and replacement parts requirements. Coordinate with Production, Engineering, Purchasing, and other internal departments to research and resolve product-related issues. Provide routine technical and product information within the scope of the position. Maintain consistent communication with dealers regarding open requests, warranty claims, and parts orders. Follow assigned inquiries through resolution, ensuring appropriate documentation and timely follow-up. Handle escalated or challenging dealer concerns professionally and communicate unresolved matters to management. Support positive, long-term relationships with our marine dealer network. Marine Parts Identification & Order Processing Read and interpret complete boat Bills of Materials (BOMs), model specifications, production records, and available technical drawings. Identify individual marine parts, components, assemblies, and their applications. Research part numbers, descriptions, model-year specifications, and component compatibility. Assist dealers with identifying correct replacement parts for warranty repairs, service work, and customer requests. Process dealer parts and accessories orders through Epicor ERP. Verify order accuracy, including part numbers, quantities, model applications, and shipping information. Communicate parts pricing, availability, lead times, and shipping updates to dealers. Coordinate with Purchasing, Inventory, Production, and suppliers to resolve parts availability or identification concerns. Research discontinued, substituted, or updated components to determine appropriate replacement options. Assist with resolving incorrect parts orders, missing components, and other order-related discrepancies. Maintain accurate records of parts inquiries, orders, and dealer communications. Warranty Claims & Administration Receive, review, and process marine manufacturer warranty claims in accordance with established company policies. Assist dealers with properly documenting warranty concerns and repair requests. Review submitted documentation, including repair descriptions, photographs, hull identification numbers (HINs), and supporting information. Identify missing or incomplete claim information and coordinate with dealers to obtain necessary documentation. Use marine technical knowledge to understand reported component failures, manufacturing concerns, and service issues. Coordinate with Engineering, Production, Quality, and other departments when additional technical review is required. Track warranty claims from initial submission through review and resolution. Communicate claim status, additional documentation requests, and approved next steps to dealers. Maintain organized and accurate warranty records within company systems. Assist with identifying recurring warranty concerns and communicate trends to appropriate departments. Escalate complex claims, unusual product concerns, or unresolved warranty matters to management. Marine Service & Technical Support Apply practical marine service knowledge to understand boat operation, maintenance, repairs, and common product concerns. Assist dealers with basic troubleshooting questions involving boat construction and onboard systems. Demonstrate working knowledge of marine electrical, plumbing, fuel, steering, and engine rigging systems. Review service descriptions and available technical information to help identify affected components. Assist with determining appropriate replacement parts and coordinating additional technical assistance when needed. Communicate technical information clearly to dealers, service technicians, and internal employees. Work closely with internal teams to research product specifications, manufacturing changes, and component applications. Support accurate documentation of service concerns and corrective actions. Help ensure dealers receive timely information needed to complete customer repairs. Communication, Documentation & Follow-Up Maintain accurate records of dealer inquiries, parts orders, warranty claims, and service-related communications. Track open requests and follow up with internal departments to help ensure timely resolution. Communicate expected timelines, parts availability, and next steps clearly and professionally. Prepare reports, spreadsheets, and other documentation related to warranty claims and parts activities. Identify recurring service, parts, or warranty concerns and communicate findings to management. Maintain confidentiality of dealer, customer, and company information. Assist with improving departmental processes, communication, and documentation. Support additional parts, warranty, and service coordination responsibilities as assigned. Requirements: Minimum of ten (10) years of professional experience in the marine industry. Hands-on experience in boatbuilding or boat manufacturing is required. Previous experience in marine service advising, service writing, parts operations, warranty administration, dealer support, or a closely related marine industry position. Strong working knowledge of boat construction, assembly processes, and component installation. Demonstrated ability to read and interpret complete boat Bills of Materials (BOMs) and accurately identify parts, assemblies, and their applications. Strong understanding of marine systems, including electrical, plumbing, fuel, steering, and engine rigging. Practical boating experience and familiarity with boat operation, maintenance, and common service concerns. Experience communicating directly with marine dealers, service departments, technicians, or boat owners. Ability to understand customer-reported service concerns and gather appropriate information for technical review. Strong organizational skills and ability to manage multiple warranty claims, parts orders, and service requests. Excellent written and verbal communication skills. Strong customer service skills and ability to handle challenging conversations professionally. Ability to research technical information, identify appropriate parts, and coordinate solutions. Strong attention to detail when reviewing service documentation, parts information, and warranty claims. Ability to maintain accurate records and consistently follow up on open issues. Proficiency with Microsoft Office and the ability to learn company ERP, parts, and warranty systems. Ability to work independently while collaborating effectively with internal departments. High school diploma or GED required. Ability to work full-time on-site in Chocowinity, North Carolina. Preferred Qualifications Previous experience as a Marine Service Writer, Marine Service Advisor, Parts Advisor, Warranty Administrator, or similar position. Experience working directly with marine dealerships or boat manufacturers. Previous experience administering mari
