Specialist, Quality Assurance

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working Onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in USA says it all! What You’ll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Compensation: The anticipated range is $14 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI-Onsite Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements : TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Specialist, Quality Assurance

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working Onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in USA says it all! What You’ll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Compensation: The anticipated range is $14 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI-Onsite Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements : TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Software Engineer - Kubernetes

Software Engineer - Kubernetes Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you an expert at developing software solutions from start to finish? Then you belong at Uline! As a Software Engineer, you’ll work with teams to help design enterprise-grade systems for one of the largest e-commerce sites in the U.S. Careers Packed with Potential. Backed by 45 years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Support the transition to a resilient, always-on microservices architecture on RedHat OpenShift. Develop and maintain scalable cloud-native applications using Java and Spring Boot. Implement system monitoring and logging tools like DynaTrace, Grafana and Elastic Stack. Help build and automate CI / CD pipelines with Tekton and Argo CD to streamline deployments. Minimum Requirements Bachelor’s degree in Information Technology, Computer Science or related field. 4 years of Java development and SQL experience. 2 years of Microservices development with Java Spring framework. Experience deploying and managing Java microservices on Kubernetes platforms such as RedHat OpenShift. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled LI-MW2 CORP (IN-PPITL2) ZR-HQIT Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Specialist, Quality Assurance

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working Onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in USA says it all! What You’ll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Compensation: The anticipated range is $14 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI-Onsite Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements : TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Senior Software Developer - Java

Senior Software Developer - Java Pay from $96,000 to $148,000 per year 2200 S. Lakeside Drive, Waukegan, IL 60085 Are you ready to design, innovate and lead in a collaborative, cutting-edge tech environment? Uline is seeking a Senior Java Software Developer to spearhead the development, deployment and maintenance of sophisticated Java applications. Your expertise will shape the tech landscape for our growing North American company! Careers Packed with Potential. Backed by 45 years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Craft, test and deploy robust Java applications aligned with business needs using industry-leading technologies and coding standards. Conduct code reviews, optimize performance and ensure application responsiveness while maintaining top-notch quality. Assist in architectural design reviews and project planning, lending your insights for strategic advancements. Guide and mentor fellow developers, exhibiting leadership in cross-functional development practices. Collaborate closely with the development team to ensure consistent processes and timely deliverables. Minimum Requirements Bachelor's degree in Computer Science, Software Engineering or relevant programming education and experience. 7 years of hands-on Java full stack development, with a strong track record in enterprise solutions using Spring framework. Extensive experience in REST web services, microservice environments, Git, JPA, SQL, JSON, SOAP, XML and code versioning tools. Working knowledge of caching, service discovery, CI / CD tools and familiarity with Agile methodologies. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled LI-JR1 CORP (IN-PPITL3) ZR-HQIT Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Transportation Supervisor

Job Summary Oversee the safe and efficient operation of the assigned MedTrans fleet including proper maintenance and the scheduling and dispatching of vehicles and drivers. Ensure compliance with all state Department of Transportation (DOT) and Company regulations. Job Description Responsibilities: Optimize daily routes and activities based on branch and fleet workloads as well as available Customer order information. Ensure all drivers are properly trained according to MedTrans requirements. Ensure all equipment is properly maintained in accordance with the MedTrans vehicle maintenance policy. Recruit, hire, train and discipline all drivers. - Conduct regularly scheduled meetings with drivers as required by DOT and/or company policy. Lead day-to-day activities of employees. Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex issues. Required Experience: Education High school diploma or equivalent. Work Experience Experience managing and dispatching drivers and use of routing software. At least 2 years of experience coaching, mentoring and training staff. Intermediate knowledge of Transportation Costing and Motor Carrier Operations. Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show). Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). Ability to bend, twist, reach, push, lift for extended periods daily Ability to lift up to 50 lbs and may have to occasionally lift up to 75 lbs Must be able to stand for 8 hours per day for up to 6 days a week Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $73,000.00 - $110,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Business Development and Capture Manager

Capgemini Government Solutions (CGS) LLC is seeking highly motivated and experienced BD and Capture Manager to join our team to support our government clients. The successful applicant will integrate and coordinate our new business go-to-market approach in the Treasury & Regulatory agencies. Prospective employees will have the opportunity to grow their skills, work with a motivated and entrepreneurial team, interact with a wide range of customers and partners, and contribute to the development of CGS' capabilities in serving our clients. Job Responsibilities: As a BD and Capture Manager, you will: Be responsible for driving growth in the Treasury & Regulatory agencies market segment Understand industry trends and serve as a trusted advisor and business partner to target account clients. Collaborate with Capgemini executives on strategic new business development captures Identify, qualify, and capture strategic business opportunities while coordinating business generation activities Build and deliver informational presentations to potential clients at meetings, industry exhibits, trade shows, and conferences. Lead and support end-to-end opportunity identification, capture, and proposal efforts of $50M Support and help maintain a 12-month pipeline of qualified opportunities of at least $75M to meet business and market goals using CRM software Develop and execute account and call plans to support target agency growth Actively meet with small businesses, software vendors, technology providers, and other partners to formulate successful teaming partnerships Build plans and drive capture activities such as client/opportunity research, RFI responses, requirements analysis, competitive analysis, teaming, win strategy development, and solution facilitation. Required Qualifications: U.S. Citizenship is required Eligible to acquire and maintain Government Security Clearance Bachelor’s degree or equivalent experience required Federal Financial and/or Regulatory industry expertise Experience developing relationships across the US Federal Financial Markets to include the US Treasury, Internal Revenue Service, and the Federal Deposit Insurance Corporation. 10 years of professional experience in GovCon business development, capture or program management. Experienced within the GovCon business development lifecycle and activities (e.g. Knowledge of end-to-end capture process, proposal process, supporting account and capture plans and government proposals) Outstanding verbal and written communication skills; to include expertise in setting and leading customer expectations, presenting, and interacting with executive-level clients and federal government leadership Direct experience with the following service offerings: digital transformation, cloud, cybersecurity, PaaS, SaaS, AI/ML, advanced analytics Outstanding analytic skills with the shown ability to convey complex client and vendor concepts to audiences with varying levels of understanding. Proficiency in BD tools: GovWin IQ, FPDS, SAM.gov, or similar. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want | www.capgemini.com Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $155k- $185k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Orthopedic Technologist (Surgical Hospital)

Summary Job Summary The Orthopedic Technician, under the direction of Licensed Healthcare Professionals, is responsible for applying, modifying, repairing, fitting and removing a wide variety of casts, splints and braces, including complex casting and orthopedic splints and devices. Casting activities include application of upper and lower extremity casts from simple to complex using a variety of materials. Arranges, assembles and adjusts traction equipment, applies and adjusts braces and splints. Ensures the proper maintenance, record keeping, and ordering of tools, equipment, stocking and ordering of supplies or other related inventory items. Minimum Job Requirements Work Experience One year of related experience as an Orthopedic Tech is required. License/Registration/Certification CPR certification required. Orthopaedic Technologist certification (OTC) or Registered Orthopaedic Technologist (ROT) certification is required. Education and Training A high school diploma or equivalent is required. Completion of an Orthopedic Technology training is required. Skills 1. The ability to be placed on an on-call schedule and respond to call back requests as needed. 2. Highly effective communication skills. 3. Demonstrated computer experience, including a basic knowledge of Microsoft Word and Excel. 4. Ability to document EMR. 5. Knowledge of orthopedic devices and their usage, fracture casting techniques. 6. Ability to work with high tolerance to an acute care setting. 7. Ability to work as a team member. 8. Self-motivated, but open to instruction and new ideas. 9. Bilingual English/Spanish preferred.

Specialist, Quality Assurance

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working Onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in USA says it all! What You’ll be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Compensation: The anticipated range is $14 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI-Onsite Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements : TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Physician

Summary Job Description: Under the direction of the El Paso County Hospital District''s ("District") the Physician is accountable for the effective delivery of primary and preventive health services provided in those District clinics included under the District''s designation ("Clinics"). The Physician is responsible for overseeing the medical and health affairs including overseeing quality of patient care. Required Skills: 1. Politically skilled with a demonstrated ability to successfully navigate initiatives through a public structure. 2. Possesses the ability to build consensus and facilitate interdisciplinary resolution to Clinic issues. Well-developed interpersonal and public relations skills. 3. Demonstration of well-developed management and leadership skills with clinical staff, non-clinical staff management, patients, and community organizations. 4. Able to develop relationships through interpersonal skills and professional reputation, allowing for the development and maintenance of trust and respect from both internal and external constituencies. 5. Working knowledge of clinical analysis, performance improvement and outcomes and ability to interpret and communicate complex medical issues. 6. Effective communication (written and verbal). 7. Establishes and strives to achieve "stretch" performance standards. 8. Creative, energetic persona with a strong public relations ability, professional demeanor, and attitude is essential. 9. A high degree of motivation and self-achievement is essential. 10. Knowledge of border health issues. Culturally sensitive. 11. Bilingual English / Spanish preferred. Required Experience: Work Experience Two years of experience providing primary care services, clinic medical management in an underserved area preferred. Experience working in a primary care medical home preferred. Experience working with Electronic Medical Record Meaningful Use, and Managed Care preferred. License/Registration/certifications: Active Texas Medical License. Education and Training Doctor of Medicine Degree (MD) or Doctor of Osteopathic Degree (DO). Completion of an ACGME/AOA accredited residency training program in Family Practice. Board certified in Family Practice.

Electrophysiology Technologist

Summary Job Description: The Electrophysiology Technologist (EPT) performs adult diagnostic and interventional electrophysiology procedures. This position functions independently as an expert technician who is a highly competent and clinically skilled member of the patient care team which includes registered nurses, cardiovascular technologists, cardiology fellows and faculty physicians. Assists physicians with the most complex electrophysiology (EP) procedures. Oversees the technical operations required for the performance of routine diagnostic through the advanced interventional electrophysiology procedures. Performs all EP procedures with proficiency and demonstrates technical expertise, making a significant contribution to the diagnosis and treatment of patients with cardiac arrhythmias. Functions as subject expert and is competent in the use of EP monitoring / stimulation systems, intra-cardiac echocardiography and 3D mapping systems. Required Skills: Knowledge in appropriate Charge Description Master and CPT (Current Procedural Terminology). Possesses critical thinking and problem solving skills. Possesses effective oral and written communication skills. Possesses effective interpersonal relationship skills. Technically competent in tasks within the scope of practice of a Diagnostic Radiology Technologist. Ability to utilize computers for documentation purposes. Bilingual English/Spanish preferred. Ability to read and comprehend English at a level necessary to follow written and oral instructions and safety precautions. Knowledgeable regarding the Joint Commission (TJC) and Radiology standards. Required Experience: Work Experience: Two years of experience in Cardiac Catherization or relevant work Interventional Radiology or Neuro Intervention required. License/Registration/Certification: Medical Radiologic Technologist (MRT) with Registered Technologist (R) (ARRT) or Registered Cardiovascular Invasive Specialist (RCIS), or Cardiovascular Technologist (CVT) or Certified Electrophysiology Specialist (CEPS) required. Current ACLS required. Education and Training: High School diploma or equivalent required. Associate’s degree of Applied Sciences in Radiology preferred.

Physician-Geriatric Medicine

Summary Job Description: Under the direction of the El Paso County Hospital District''s ("District") the Physician is accountable for the effective delivery of primary and preventive health services provided in those District clinics included under the District''s designation ("Clinics"). The Physician is responsible for overseeing the medical and health affairs including overseeing quality of patient care. Required Skills: 1. Politically skilled with a demonstrated ability to successfully navigate initiatives through a public structure. 2. Possesses the ability to build consensus and facilitate interdisciplinary resolution to Clinic issues. Well-developed interpersonal and public relations skills. 3. Demonstration of well-developed management and leadership skills with clinical staff, non-clinical staff management, patients, and community organizations. 4. Able to develop relationships through interpersonal skills and professional reputation, allowing for the development and maintenance of trust and respect from both internal and external constituencies. 5. Working knowledge of clinical analysis, performance improvement and outcomes and ability to interpret and communicate complex medical issues. 6. Effective communication (written and verbal). 7. Establishes and strives to achieve "stretch" performance standards. 8. Creative, energetic persona with a strong public relations ability, professional demeanor, and attitude is essential. 9. A high degree of motivation and self-achievement is essential. 10. Knowledge of border health issues. Culturally sensitive. 11. Bilingual English / Spanish preferred. Required Experience: Work Experience Two years of experience providing primary care services, clinic medical management in an underserved area preferred. Experience working in a primary care medical home preferred. Experience working with Electronic Medical Record Meaningful Use, and Managed Care preferred. License/Registration/certification Active Texas Medical License. Education and Training Doctor of Medicine Degree (MD) or Doctor of Osteopathic Degree (DO). Completion of an ACGME/AOA accredited residency training program in Family Practice. Board certified in Family Practice.or Geriatric Medicine.