Chief Program Officer (Louisville)
The Chief Program Officer provides executive leadership and oversight for Day Spring’s Family Home Provider, On-Site Residential, and Arts & Wellness Programs, ensuring quality, effective operations, and person-centered services. The CPO holds program leadership accountable for staff performance, documentation, regulatory requirements, and participant outcomes, ensuring compliance requirements are consistently implemented across program operations in collaboration with the Chief Compliance Officer. As a member of the Executive Leadership Team, the CPO advances strategic priorities, promotes continuous improvement and participant independence, and reports to the Chief Executive Officer. COMPENSATION: The salary range for this position is $70,000-$80,000 annually. REQUIRED QUALIFICATIONS: At least 21 years of age Degree in a human services field or equivalent experience Comfortable with using computers including Microsoft Outlook, Word and Excel Proven ability and experience to supervise, train, and motivate staff. Must be able to work independently, take initiative and be self-motivated Previous experience with persons who have intellectual disabilities and an interest in working with people in community-based settings Previous experience and knowledge of the Medicaid SCL waiver program Previous management experience ☐ Maintains operational accountability for ensuring the Family Home Provider, On-Site Residential, and Arts & Wellness Programs comply with applicable SCL Medicaid waiver requirements, DDID requirements, state and federal regulations, Day Spring policies and procedures, and other applicable program requirements. ☐ Holds program managers, supervisors, and frontline staff accountable for understanding and completing all regulatory, programmatic, documentation, training, and service-delivery requirements applicable to their roles. ☐ Ensures program managers and supervisors have effective systems for tracking frontline staff compliance with required documentation, service delivery, participant records, training, supervision, and other regulatory requirements. ☐ Reviews program-level compliance performance with managers on a regular basis and addresses patterns of late, incomplete, inaccurate, or missing documentation. ☐ Ensures identified deficiencies are promptly addressed by the responsible manager or employee and that corrective action is implemented within established timelines. ☐ Ensures regulatory requirements are incorporated into staff orientation, ongoing training, supervision, coaching, and performance management. ☐ Ensures frontline staff demonstrate competency in and adherence to applicable policies, procedures, service requirements, participant rights, health and safety requirements, and documentation standards. ☐ Ensures services are delivered in accordance with participant person-centered plans, authorized services, individual needs, and applicable regulatory requirements. ☐ Ensures required monthly, quarterly, annual, and other program documentation is completed within required agency and regulatory timelines. ☐ Develops and maintains internal program-level monitoring processes to identify documentation or service-delivery deficiencies before they result in compliance findings, service disruption, or financial risk. ☐ Works collaboratively with the Chief Compliance Officer to address compliance deficiencies identified through audits, reviews, incident investigations, quality monitoring, or other oversight activities. ☐ Participates with the Chief Compliance Officer in preparation for audits, surveys, investigations, monitoring visits, and other external reviews. ☐ Ensures program managers and staff are prepared to produce accurate and complete records when requested for an audit, review, investigation, or other regulatory purpose. ☐ Provides operational information and program-level responses to the Chief Compliance Officer and CEO regarding compliance findings, corrective actions, and areas of risk. ☐ Escalates significant or unresolved compliance concerns to the Chief Compliance Officer and CEO in accordance with agency policy. ☐ Collaborates with the Chief Compliance Officer to distinguish individual staff performance issues from broader systemic issues requiring agency-level intervention. ☐ Implements program-level corrective actions recommended or required as a result of audits, investigations, quality reviews, incident reviews, or other oversight activities. ☐ Monitors the effectiveness of corrective actions within assigned programs and ensures deficiencies do not recur. ☐ Maintains awareness of changes to SCL, Medicaid, DDID, and other applicable regulatory requirements and works with the Chief Compliance Officer to incorporate relevant changes into program operations. ☐ Serves as the primary operational leader responsible for ensuring that regulatory requirements are translated into daily practice by program managers, supervisors, and frontline staff. ☐ Does not independently assume responsibility for specialized compliance functions assigned to the Chief Compliance Officer, including medication compliance auditing, electronic health record/electronic health portal oversight, medication administration systems, or agency-wide compliance investigations, unless otherwise assigned by the CEO. ☐ Establishes expectations for program managers to routinely review staff performance, documentation, participant outcomes, and service delivery for compliance and quality. ☐ Uses information from the Chief Compliance Officer, incident trends, participant feedback, staff feedback, audits, grievances, and program monitoring to identify opportunities for operational improvement. ☐ Reviews recurring deficiencies to determine whether additional supervision, training, staffing, process changes, or management intervention is necessary. ☐ Promotes a culture in which regulatory compliance is viewed as an essential component of quality care, participant safety, and effective program management. Oversees the implementation and continuation of the Arts & Wellness program to ensure a holistic approach to our care of residents. Works collaboratively with external oversight entities and integrates recommendations into existing programs and structures. Acts as primary point of contact for families/guardians and ensures agency news is communicated in a timely manner. Develops relationships and resources with providers, including Case Managers and Collegiate Programs, throughout Louisville and KY. Provides professional leadership and expertise to Services Committee, Board of Directors and other groups/meetings, as assigned. Oversees the provision of individualized support and person-centered planning to participants in order to meet resident personal goal and objectives. Facilitates internal communications and staff trainings Prepares reports, resident satisfaction surveys, and other documentation as directed Participates in meetings as assigned by the Chief Executive Officer. Demonstrates support of the Chief Executive Officer, demonstrating a united front at all times. Oversees program objectives within all SCL programs to address vacancies and to meet strategic benchmarks as directed by CEO. Produce accurate and timely reporting to state agencies including DDID, OIG, etc. Reviews resident referrals and ensures momentum to meet agency goals within the participant intake process. Manages and oversees the Arts Wellness program through budgeting, scheduling, and quality review. Provides direct support on an as-needed basis Manages and participates in the help line rotation Other duties as assigned ☐ Maintains a collaborative working relationship with the Chief Compliance Officer and provides timely access to program records, staff, managers, and other information necessary to conduct compliance monitoring. ☐ Receives and appropriately delegates compliance concerns identified by the Chief Compliance Officer to the responsible program managers. ☐ Ensures compliance-related assignments provided to the Program Team are completed within established deadlines. ☐ Meets regularly with the Chief Compliance Officer to review trends, deficiencies, corrective actions, regulatory changes, and areas of potential program risk. ☐ Supports the Chief Compliance Officer in maintaining organizational audit readiness while retaining responsibility for the day-to-day implementation of requirements within assigned programs. ☐ Recognizes and communicates when a compliance concern may represent a systemic organizational issue requiring involvement of the Chief Compliance Officer, CEO, HR, Finance, or other appropriate department. ☐ Holds program managers accountable for knowing the regulatory requirements applicable to their areas of responsibility. ☐ Demonstrates a culture of coaching and ensures program managers conduct coaching check-ins with their direct reports. ☐ Ensures managers use reliable systems to track staff requirements, identify missed obligations, assign follow-up, and document resolution. ☐ Addresses repeated failure to meet regulatory requirements through appropriate supervision, coaching, performance management, and disciplinary processes in collaboration with Human Resources. ☐ Establishes measurable expectations for compliance performance within each program and incorporates compliance into management performance expectations. ☐ Ensures managers do not rely solely on the Chief Compliance Officer to identify deficiencies but proactively monitor their ow
