Administrative Assistant- Philly up to 80k!

Our client, a respected law firm based in Philadelphia, is seeking an Administrative Assistant to support attorneys within its corporate practice. This is a hybrid role (3 days in-office) for a polished, highly organized administrative professional who enjoys supporting multiple stakeholders, managing complex schedules, and working in a client-facing, professional environment. While this role sits within a law firm, prior legal experience is not required. The firm is open to candidates from other professional services environments who bring strong administrative, organizational, and communication skills. About the Job: Provide comprehensive administrative support to multiple attorneys, including heavy calendar management and meeting coordination Maintain complex schedules, prioritize meeting requests, and manage related logistics Coordinate internal and external meetings, conference calls, and virtual meetings Assist with billing processes, including reviewing and editing pre-bills at attorney request Handle frequent client interaction via phone, email, and in person Prepare and edit documents, including corporate and transactional materials Support filing, document management, and records organization Assist with ad hoc projects, including light marketing or client-facing support About You: 4 years of experience in an administrative, executive assistant, or professional services support role Highly organized with strong attention to detail and the ability to manage multiple priorities Strong calendar management and scheduling experience Polished, professional communication style with excellent written and verbal skills Comfortable interacting with clients, attorneys, and internal stakeholders Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) Proactive, resourceful, and able to exercise sound judgment independently This role is hybrid (3 days on-site) in the firm's Philadelphia office and offers a salary up to $80,000, depending on experience. If you're interested, apply today with a Microsoft Word copy of your resume. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Professional Photographer - Sports/Events

Job description Live Action Photographer Duration: February – May 2026 Location: Nationwide travel across the U.S. Compensation: $150-$400 Per Day ALL Expenses About DanceBUG DanceBUG is the industry leader in Dance Media and Software, celebrating 25 years of innovation serving the dance community. We capture tens of thousands of performances annually and provide studios with top-tier photography, videography, streaming, and competition software. Learn more about us The Role We’re seeking experienced event or sports photographers to capture dynamic dance performances across the country. You’ll travel to dance competitions and recitals, work in fast-paced lighting environments, and deliver professional images that highlight each dancer’s best moments. What You’ll Do Photograph live dance performances in low-light and stage lighting conditions Adjust exposure, ISO, and white balance on the fly for optimal results Manage and back up images using DanceBUG’s software tools Upload or ship event media as required Communicate with on-site team and managers Travel nationwide by car or plane to assigned events. (DanceBUG will provide car/flights) Requirements 3 years as a Photographer (event, sports, concert, theatre, or live action) Skilled with manual camera settings under changing light Comfortable working long production days Valid U.S. driver’s license & airport proximity (within 1 hour) Clear criminal background & vulnerable sector check Equipment Needed 2 professional DSLR or mirrorless bodies (Canon, Nikon, or Sony only) 2 of the following lenses (F2.8 preferred): 24–70 mm, 24–105 mm, 24–120 mm, 70–200 mm 4 memory cards (≥ 64 GB each), 2 batteries & charger, monopod Perks & Pay $150-$400 per day ✈️ All travel, accommodation (single room), and transport covered Travel time is paid Paid training (January & February 2026) Equipment stipend ($700) Key Dates Virtual Training: 4 hours per week in January. On-Site Training: 2 events in January & February Priority Weekends: Feb 27–Mar 1, Mar 6–8, Mar 13–15, Mar 20–22, Mar 27–29; Apr 10–12, Apr 17–19, Apr 24–26; May 1–3 Additional events run through July for interested photographers.

Internship - Business control officer

ID: 567620 Location: Marseille, US Internship - Business control officer Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. YOUR ROLE You analyze, check and consolidate commercial, operational and financial information in order to give maximum visibility on the activity of the shipping line and thus allow optimization of decision-making in the various departments of the Group as a full member of business control team : WHAT ARE YOU GOING TO DO? You are in charge of producing the forecast and results of the line as well as establishing the budget. You participate in the analysis of accounting/management discrepancies in order to identify possible operational problems and to control standards. You alert the manager in the event of deviations affecting the line's accounts. You carry out studies and propose corrective measures to optimize the performance of the line. You present summary financial information for management. WHO ARE WE LOOKING FOR? You are currently following a Master 2 in Finance / Accounting / Management. A first short experience in business control. You master computer and office tools (such as excel proficiency would be a plus). Your analytical mind and your sense of organization, combined with your open-mindedness and good interpersonal skills, will be assets to succeed in this position. Your English is operational. Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition. Find out more about CMA CGM exceptional work environment. 91,3% of our interns and apprentices recommend CMA CGM Group for a professional experience! Watch their video testimonals!

Senior Data Scientist

Company description Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200 employees globally. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at http://www.publicisresources.com. The Publicis Re:Sources Guiding Principles define who we are and what we stand for. They reflect the mindset and behaviors that shape how we work, how we support one another, and how we drive progress together. People First, Driving Success Together Problem Solving Mindset Respect Each Other Partner and Collaborate as One Team Commit to Quality and Standards Innovate and Embrace the Future Job description We are looking for a Senior Data Scientist with deep expertise in Generative AI and advanced machine learning techniques to join our AI innovation team. This role will focus on designing, developing, and deploying generative models that power next-generation AI solutions for our organization. *Visa sponsorship is not available for this role including H1B, OPT EAD etc.* Design and implement end-to-end ML pipelines, including data preprocessing, model training, evaluation, and deployment. Fine-tune pre-trained models and develop custom architectures for domain-specific tasks.Ensure compliance with AI ethics, bias mitigation, and data privacy standards. Mentor junior data scientists and contribute to best practices in model development and MLOps. Lead the development and optimization of Generative AI models (LLMs, diffusion models, transformers) for text, image, and multimodal applications. Conduct research on emerging Gen AI techniques and apply them to business use cases. Collaborate with product and engineering teams to integrate generative models into scalable applications. Job requirements Bachelor's. in Computer Science, Data Science, AI/ML, or related field. 8 years of experience in Data Science, with at least 2 years in Generative AI. Strong proficiency in Python, TensorFlow, PyTorch, and ML frameworks. Hands-on experience with LLMs (GPT, BERT, etc.), diffusion models, and transformer architectures. Expertise in NLP, computer vision, and multimodal AI. Familiarity with cloud platforms (AWS, Azure, GCP) and MLOps tools. Strong understanding of data ethics, bias detection, and responsible AI principles. Additional Information All your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Salary Range - $125-145K/yr (Depends on location, qualifications and experience) This document does not create an employment contract, implied or otherwise, other than an ""at-will"" relations. LI-DS1

Construction Project Manager

Benchmark is a premier design-build, site and underground utility construction firm, completing over 500 projects spanning over eight (8) years. With a heavy focus on mission critical facilities, our teams collaborate seamlessly to ensure our customers receive the highest level of service in the construction industry. At Benchmark, our success is fueled by our exceptional workforce. We prioritize training and professional development, encouraging our team to expand and enhance their unique skills, so they can fully realize their potential. If you are driven and passionate about excellence, we want to hear from you. Join us and be a part of our dynamic team, where your skills and ambitions will be nurtured and valued. Job Summary The Project Manager (PM) is responsible for the successful execution of utility construction projects from planning through completion within a design-build environment. This includes managing project schedules, budgets, resources, subcontractors/vendors, and client communication. The PM works under the guidance of the Senior Project Manager and collaborates closely with superintendents, field staff, and support departments to ensure that projects meet or exceed client expectations and company standards. This role requires strong organizational skills, leadership, and the ability to manage multiple concurrent projects in a fast-paced environment. Key Roles & Responsibilities Safety Compliance: Champion a strong safety culture on site, ensuring all project personnel adhere to company safety policies and promoting continuous safety improvement. Partner with the safety department to enforce compliance with safety standards and procedures. Project Execution: Lead day-to-day project operations, including planning, procurement, coordination, and execution from initiation through closeout. Preconstruction Support: Assist in the transition from estimating to active project management by ensuring all project information, including plans, specifications, schedules, quotes, and resource requirements, are complete, accurate, and ready for seamless project initiation and execution. Collaborate closely with the estimating team, as requested, to ensure scope clarity, constructability, and appropriate resource planning during the bidding phase. Scheduling: Develop and maintain detailed project total, interim and look ahead schedules, monitor milestones, adjust timelines as needed, and collaborate with field teams to keep projects on track. Budget & Cost Management: Build, manage and track project budgets, monitor job costs weekly, and coordinate with the accounting team to ensure financial accuracy. Ensure cost impacts are properly documents and change orders are properly and timely submitted and tracked. Develop accurate cost forecasts based on project progress and anticipated future expenses. Implement cost control measures to ensure projects remain within budget. Analyze project spending and identify areas for potential cost savings. Proactively communicate any budget concerns to the Senior Project Manager. Client Communication: Serve as the primary point of contact for clients on assigned projects. Provide regular progress updates, respond to inquiries, and ensure client satisfaction. Team Coordination: Collaborate with superintendents and field personnel to ensure proper resource allocation (labor, equipment, materials). Support field operations by maintaining clear and constant office-to/from-field communication. Subcontractor & Vendor Management: Oversee the procurement and performance of subcontractors and suppliers. Ensure contracts are adhered to, materials arrive on time, and installation meets quality standards. Quality Assurance: Serve as the primary responsible party for ensuring all work is performed according to project specifications and quality requirements. Fully understand the project requirements and lead the efforts on engaging and educating other project staff on the same. Participate in and ensure inspections are performed consistently and routinely, deficiencies are limited to a minimum, and corrections are completed timely as the project progresses. Documentation & Reporting: Establish and oversee a comprehensive document control system and manage the maintenance of comprehensive and accurate project documentation including RFIs, submittals, change orders, daily reports, as-built files, meeting minutes, and project correspondences. Prepare and present progress reports for internal leadership and clients as requested. Design Coordination & Control: Ensure the seamless flow of design information, proactively managing version control and collaborating with the BIM team to identify and resolve potential design conflicts. Ensure that all design changes are properly communicated and implemented during execution. Oversee the submittal review process to ensure timely approvals and minimize project delays. Other Duties: Perform other duties and tasks as assigned. Risk Identification: Identify potential issues or obstacles early and work with the SPM and field staff to implement solutions that mitigate impacts to the project timeline and budget. Closeout & As-Built Coordination: Manage the project closeout process, including compiling as-built documentation, coordinating final inspections, and ensuring punch list items are completed efficiently. Team Leadership & Development: Develop and lead a high-performing project team (Assistant Project Managers and Field Engineers). Provide guidance, mentorship, and training to team members, delegate tasks effectively and empower team members to take ownership of their responsibilities and grow. Foster a collaborative and supportive team environment. Conduct regular performance evaluations and provide constructive feedback. Daily Tasks Participate in regular check-ins with the Senior Project Manager to report progress, discuss challenges, and align on project strategy. Review weekly cost reports and labor tracking to ensure projects remain within budget. Flag deviations and collaborate with the SPM to resolve issues. Review and approve vendor invoices, ensuring proper cost allocation. Conduct site visits and attend project meetings regularly to monitor progress, inspect work quality, and coordinate with superintendents and foremen to address field conditions. Interface with clients by attending meetings, distributing meeting minutes, and ensuring that client requests or changes are effectively communicated to all stakeholders. Manage project documentation by ensuring all files are current, compliant with standards, and properly archived. Facilitate the flow of documents between project team members, subcontractors, and clients, ensuring timely and accurate submissions. Processes change orders by reviewing scopes, managing pricing, maintaining logs, and obtaining approvals. Track impacts to project cost and schedule throughout the change management process. Identify issues early and escalate complex challenges to the Senior Project Manager as needed. Implement corrective actions to keep the project on track. Support team development by fostering a positive environment, mentoring assistant project managers or coordinators, and sharing lessons learned with peers. Actively manage design information flow by ensuring the latest approved drawings and documents are available to the project team, subcontractors, and field personnel. Ensure all design changes are properly communicated and implemented. Collaborate with the BIM team to facilitate effective coordination and clash detection. Required Qualifications Bachelor’s degree in construction management, Civil Engineering, Environmental Engineering, or related field (or equivalent technical experience). Minimum of 5 years of demonstrable experience in utility construction, heavy civil, infrastructure, or related sectors. Strong working knowledge of construction documents, including plans, specifications, and scope of work. Experience in managing multiple construction projects simultaneously – preferably in a design-build environment. Demonstrated expertise in project scheduling, using tools like MS Project, Primavera P6, or Procore. Excellent communication, negotiation, and interpersonal skills for effective client and team interactions. Strong leadership skills, with experience mentoring or supervising project teams and subcontractors. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience in contract management, including change order processing, claims, and dispute resolution. Deep understanding of safety standards and protocols, including OSHA requirements. Valid driver’s license and ability to travel to project sites regularly. Demonstrated problem-solving skills and the ability to make effective decisions under pressure. Excellent organizational skills and ability to manage and prioritize multiple projects, deadlines, and client requirements effectively. Preferred Qualifications Demonstrable experience in independently developing and managing project budgets and cost controls. Experience leading large-scale, complex utility, or infrastructure projects with budgets over $10 million. Knowledge of environmental compliance, permitting, and regulatory approvals in utility construction. Proven track record of business development, including proposal preparation, client presentations, and maintaining key client relationships. Experience working within multi-disciplinary teams and coordinating with BIM, design, construction, and operations teams. Demonstrated ability to lead customer negotiations, conflict resolution, and dispute avoidance. Strong analytical skills to interpret project data, financial reports, and risk assessments. PMP certification or equivalent project management training. OSHA 30-hour certification preferred. Experience with BIM coordination and clash detection. Familiarity with local regulations and permitting processes related to utility construction. Physical Requirements Ability to climb, bend, kneel, stand, walk, and move around the construction site regularly. Capacity to lift and carry equipment, materials, and documents weighing up to 50 pounds. Comfortable working at heights and on uneven surfaces. Ability to perform job site inspections and walk through construction areas for extended periods. Good hand-eye coordination and manual dexterity for operating tools or inspecting work. Adequate visual acuity to assess construction work, read plans, and review safety protocols. Willingness to work in various weather conditions, including rain, heat, and cold. Ability to climb ladders, scaffolding, and staircases as required. Why Join Benchmark Utility Services Benchmark Utility Services offers competitive compensation, comprehensive benefits and a dynamic work environment that values excellence, teamwork, and professional growth. If you possess the Qualifications and skills to excel in this role, we encourage you to apply. Equal Opportunity Employer.

Speech/Language Pathologist

About the Community This NW Texas town of approximately 15,000 residents offers a relaxed lifestyle, affordable cost of living, and a richly diverse population with over 20 dialects spoken. It’s an ideal environment for families and professionals, featuring: A local airport for easy travel A charming downtown district Highly rated schools and a nearby community college Major local industries (including natural resources and meatpacking) Safe, friendly neighborhoods and strong community pride About the Hospital Join a meticulously maintained, 25-bed Critical Access Hospital recognized nationally as one of the best hospitals to work for multiple times in the past five years. The organization is known for: Exceptionally low staff turnover Supportive leadership Collaborative, positive workplace culture The Role: Speech Language Pathologist This is a dynamic Monday–Friday, day-shift position offering exceptional variety. You’ll work across multiple care settings and patient populations. Clinical settings include: Pediatrics Geriatric / Skilled Nursing Home Health Inpatient Hospital Outpatient Clinic Qualifications Master’s degree in Speech Language Pathology Texas SLP license (or ability to obtain) Strong communication, documentation, and patient engagement skills Comfort working across multiple patient age groups and care environments Compensation & Benefits Competitive salary starting at $75,000 and increasing up to $105,000 depending on experience $10,000 sign-on bonus available to assist with relocation Full-time benefits package Supportive leadership and positive work environment

Construction Administrator

In support of our client, a consulting engineering firm, we are searching for a Construction Administrator to support a large design build construction project near Greensboro, NC. This person will collaborate directly with our client’s engineering team and vendors to provide leadership and administration for an estimated 12-18 month contract assignment. The Construction Administrator will support a major airport infrastructure project by providing administrative, documentation, and coordination support to the engineering and construction management teams. This role plays a critical part in ensuring project records, compliance, and communications are maintained in accordance with contract requirements, regulatory standards, and airport authority procedures. Key Responsibilities Manage and track construction documentation, including submittals, RFIs, change orders, meeting minutes, and correspondence. Coordinate document flow between the engineering firm, contractors, airport stakeholders, and regulatory agencies. Works with Engineers and Project Managers to develop KPI's for each project and phase (Key Performance Indicators). Maintain project files and logs within the designated document management system (e.g., Procore, SharePoint, Aconex, or similar). Assist with contract administration activities, including pay applications, schedule updates, and closeout documentation. Support compliance with airport authority requirements, safety policies, and quality standards. Prepare and distribute weekly and monthly project reports. Schedule and coordinate project meetings and site visits. Provide general administrative support to the project management and engineering teams Qualifications Associate’s or Bachelor’s degree in Construction Management, Engineering, Business, or a related field preferred. 3 years of experience in construction administration, project coordination, or document control on large-scale construction projects. Experience supporting aviation, transportation, or other regulated infrastructure projects preferred. Familiarity with construction terminology, contract documents, and project controls processes. Proficiency with Microsoft Office and construction document management platforms. Strong organizational skills with the ability to manage multiple priorities in a fast-paced project environment. Excellent written and verbal communication skills. Work Environment Must be able to work in an active construction site environment. Must be able to comply with airport badging and security requirements. ResourceTek offers industry leading compensation and benefits that include paid holidays and vacation, as well as group medical, dental and vision insurance. ResourceTek is an Equal Opportunity Employer, a drug free workplace, and participates in E-verify.

Machine Learning Engineer – Data and AI

Genesis10 is seeking a Machine Learning Engineer for our client in the wealth management industry. This Direct Hire position is located in either Plano, TX OR Camus, WA W2 Status: If you require Current OR Future sponsorship, you are not eligible to work for this client. Only candidates available and ready to work directly as our client's employee will be considered for this position. Description: The Machine Learning Engineer will design, implement, and optimize production-ready ML models, working closely with data scientists and engineers to deliver innovative AI solutions. You will ensure that models are performant, maintainable, and seamlessly integrated with enterprise systems. You will report to the Vice President, Technology Innovation. Responsibilities: Build and deploy machine learning models into production environments Optimize model training and inference pipelines for performance and scalability Collaborate with data engineers to design robust feature pipelines Leverage APIs and microservices for integrating AI models into enterprise applications Ensure models are explainable, reliable, and compliant with regulatory requirements Work with cloud-native ML services (Azure ML, Kubernetes, Docker) Research and implement state-of-the-art ML methods for business applications Apply NVIDIA NIMs for model optimization and scaling, and use NeMo services for model development and fine-tuning Requirements: Bachelor's degree in Computer Science, Machine Learning, or related field 10 years experience developing data-related solutions and software 5 years of experience as an ML Engineer or Software Engineer with ML focus 5 years of proficient experience with Python, strong experience in ML frameworks (TensorFlow, PyTorch, Scikit-learn) Experience with distributed training and optimization on GPUs (CUDA, RAPIDS) Familiarity with data pipelines (Spark, Databricks, Kafka) Hands-on experience with CI/CD for ML workflows and container orchestration (Docker, Kubernetes) Strong knowledge of algorithms, data structures, and ML system design Practical experience deploying on Azure AI services, and use NVIDIA NeMo and NIMs for LLM and generative AI workloads If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran DIG10-DA

Client Solutions Representative

ID: 568826 Location: Norfolk Va, US Client Solutions Representative Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Summary: This position will help provide information and solutions to assist customers with importing and exporting their shipments. The representative will assist with handling phone calls and customer requests via email expediting all customer complex and simple issues by quickly resolving to reduce service failures or loss of business. The representative will help provide proactive communication to customers regarding situations which might impact their shipments or opportunities that could allow for additional business. Requires associates who are passionate about customers, possess exceptional communication skills and ability to generate innovative solutions to problems. Shift: 9:00am - 6:00pm Essential Functions and Duties: • Answer incoming emails and calls from customers supporting them with requested info and/or problem resolution (sometimes contacting overseas agents etc.) to ensure we maintain SLA. • Make and rate new Bookings and modify existing bookings as per customer’s request (via e-mail, phone, and EDI platforms. • Provide updates to customers on shipments, sailing schedules, equipment availability, routing etc. using relevant tools, rail and terminal websites etc. in order to provide accurate information to our customers. • Provide notices or other information to customers as applicable for holds, vessel arrival information, customs information, delays, or release status notifications. • Follow up on all NOVA pending cases daily, and cases reopened by customers. • In the event of service failures conduct a root cause analysis to find out what caused the customers problem and coordinate a prompt recovery response by working with the customer and internal CMA CGM associates. • Observe all company and department rules, requests, and procedures. • Miscellaneous related cuties and projects as assigned. Education, Knowledge, and Experience: • High School Diploma or GED required. • Associate degree preferred. • Minimum 1to 2 years general work experience preferred. • Excellent presentation, written communication, and interpersonal skills. • Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer). • Ability to drive change by leveraging technology. • Ability to problem solve and provide proactive resolutions. • Demonstrate a mindset that recognizes the importance and sensitivity of our customers. • Multi-tasking abilities to perform in a high-volume call center environment. • Excellent phone etiquette and proven customer service abilities. • High level of analytical, and problem-solving abilities. • Display attention to detail. Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected] Nearest Major Market: Hampton Roads