Product Strategy Director — Growth & Innovation
Empowering Shops with Data-Driven Growth We love to build—whether it’s our people, processes, technology, or relationships within the auto repair industry. From the start, Tekmetric set out to be different: in how we treat our customers, how we work together, and the results we deliver. If you thrive on collaboration, innovation, and pushing boundaries, there’s a place for you here. At Tekmetric, we empower our people to make an impact. We believe in supporting one another and constantly evolving, with endless opportunities to innovate—both as professionals and as individuals. Join us in driving change and pushing what’s possible. If this sounds like you, we’d love to meet you! Our Pillars of Excellence Our Pillars of Excellence Our Pillars of Excellence Our Pillars of Excellence What Drives Us Customer Results First Customer Results are our North Star. When our customers win, we win. Stay Curious We challenge assumptions, ask the tough questions, and seek to understand. Curiosity sparks new ideas that can lead to smarter decisions. Mission Over Ego We put Tekmetric’s success above personal and team agendas. Our best work happens when we stay committed to our shared mission. Winning Matters We pursue ambitious goals with urgency, focus, an unwavering integrity - because winning together is how we create momentum and shape the industry. Bring Good Energy Our people are the heart of Tekmetric. Our collective energy - grounded in trust, empathy and belief in one another - powers our best work. our culture When we work as a team, we continuously ask ourselves: “Do our behaviors live up to the principles we’ve set forth to help auto repair shops be as successful as they can be?” 01 - ADOPT A GROWTH MINDSET 02 - SHARE THE WHY 03 - THINK TEAM FIRST 04 - DRIVE IMPACT 05 - 06 - TAKE OWNERSHIP 07 - PRACTICE BLAMELESS PROBLEM-SOLVING 08 - MAKE DATA-DRIVEN DECISIONS 09 - TAKE INTELLIGENT RISKS 10 - ACT WITH INTEGRITY 11 - SHARE INFORMATION 12 - DEBATE, THEN ALIGN 13 - DO WHAT’S BEST FOR THE CUSTOMER 14 - PAY ATTENTION TO THE DETAILS 15 - BE A TEKMETRIC AMBASSADOR 16 - LISTEN GENEROUSLY 17 - SPEAK COURAGEOUSLY 18 - HONOR COMMITMENTS 19 - CONNECT WITH EACH OTHER 20 - BE A FANATIC ABOUT RESPONSE TIME 21 - SHOW MEANINGFUL APPRECIATION 22 - MAKE HEALTHY CHOICES 23 - 24 - KEEP THINGS FUN "Tekmetric exceeded my expectations from day one. The welcoming onboarding and shared values make it inspiring to work with passionate individuals focused on supporting shop owners with transparency, empathy, and kindness." Aaron Szafran, Partner Manager “Tekmetric is the ultimate place to grow your career, with a culture that encourages smart risks and a passion for excellence. Working alongside others committed to delivering the best pushes me daily.” “Tekmetric’s incredible culture and people make it a standout place to work. The diverse workspace fosters creativity, growth, and collaboration, turning brilliant colleagues into family over the years." Ferial Koutani, Product Manager Slide 2 of 3. We value the health, happiness, and wellbeing of every person on our team. Our goal is to make sure everyone enjoys coming to work, but that everyone also has the time and zeal to live their life to the fullest when they clock out. We care about what makes you you. Your talents and strengths are invaluable to us, which is why we offer competitive pay and a positive, supportive environment in which you can grow. We match your 401(k) contribution 100%, up to 6%, and you are 100% vested on Day One. Take Time Off In addition to generous PTO, we offer all full-time employees several floating holidays so you can take time away to recharge, celebrate, and spend time with the people you love. We cover 100% of medical, vision, dental, Disability, Life and AD&D premiums, effective on your first day as a full time employee. We also cover 50% of medical premiums for an employees’ spouse, children, and family. Work flexibly We have many remote and hybrid working options, including work-from-home. Be there for your family We offer exceptional leave programs for all of life’s moments, including fully paid parental leave, parental bonding, adoption assistance, as well as compassionate leave to care for yourself or loved ones. Move & be mindful We offer employees quarterly stipends for health and mindfulness memberships, subscriptions, training, technology, and classes. Connected employee experience We have an employee-run, leadership-backed Culture Committee to unite teams both remotely and in person. We also gather feedback through regular happiness, DEI, and engagement surveys. Learn & aspire Grow and evolve with Tekmetric, whether that’s through promotions or taking on new challenges. We offer financial assistance for continuing education to help you further develop your skills. Current Openings To make a difference, be part of something different. Check out our open positions and submit an application today. Account Executive We are looking for high-energy and independent sales professionals to be an integral part of a quickly growing sales team! Our Channel Partnerships Managers will work with some of the most established players in the automotive industry to form and strengthen partner relationships with Tekmetric. As our Content Manager (Strategy & Storytelling), you’ll own content end-to-end: strategy, voice, editorial systems, and hands-on creation. This is a high-impact role for someone who can turn expertise into content people actually want—built for a non-desk, real-world audience that values usefulness, clarity, and credibility over “B2B fluff.” You’ll also be the person who takes Tekmetric from “content by committee” to a distinct, consistent, brand-right voice, while partnering closely with our SEO/website owner to grow share of search and share of answer in AI/LLMs as the discovery landscape shifts. This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience. As an SMB Customer Success Manager (CSM), you’ll play a key role in helping hundreds of automotive repair shops succeed with Tekmetric. Working as part of a pooled Customer Success team, you’ll deliver value through digital touchpoints, targeted outreach, and scalable programs that help customers achieve measurable business results. You'll be the first line of connection for our customers — not just answering questions, but actively listening, learning, and guiding them to success. As the Director, Customer Support, you will own the Customer Support function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing support organization that supports company growth. You will define the long-term support strategy, lead and develop leaders, and partner cross-functionally to drive customer satisfaction, retention, and operational excellence. You will balance world-class customer experience with efficiency, leveraging data, technology, and AI-driven solutions to continuously improve outcomes for customers and the business. Tekmetric is growing fast and we’re building a world-class inbound engine to match. We’re looking for a Director, Inbound Marketing to own the full digital acquisition motion across paid media, organic search, AI-driven search visibility, and our website as a primary revenue engine. You’ll scale our high-volume inbound pipeline, drive predictable revenue growth, own paid media end-to-end, turn search (SEO AI search) into a powerhouse growth channel, and elevate our website into a conversion machine across the entire customer journey. If you think in systems, live in the data, and love pulling performance levers, this one’s for you. As a Field Sales Executive, you will be responsible for executing the end-to-end sales motion within a defined territory, focusing on in-person engagement to land and expand customer accounts. As a Field Sales Executive, you will be responsible for executing the end-to-end sales motion within a defined territory, focusing on in-person engagement to land and expand customer accounts. We are seeking a GTM Systems Analyst to help operate, optimize, and scale the systems that support our Go-To-Market organization. This role is critical to ensuring our Sales, Marketing, and Customer Success teams operate efficiently, with trusted data and well-governed systems. This role focuses on system stability, scalability, data integrity, and process consistency, while still enabling continuous improvement and evolution of our GTM motion. Great opportunity for an experienced people leader to join and manage a scaling team of Customer Onboarding Managers! As a Marketing Operations Specialist, you will own the technology and workflows that support marketing operations. This is a hands-on, technology and process-focused role responsible for ensuring our marketing systems, primarily HubSpot and its connected tools are operating efficiently, accurately, and at scale. You’ll support the creation and execution of marketing campaigns, manage marketing automation and data flows, and provide light systems support to keep our marketing engine running smoothly. You’ll partner closely with Marketing, Revenue Operations, and Sales to ensure our tools, workflows, and data enable growth. You will collaborate closely across technical and non-technical teams, and enable teams through systems support. As a Payments Account Executive, you will be responsible for driving revenue growth by selling Tekmerchant’s integrated payment solutions to new and existing customers. You will act as a trusted advisor, working closely with automotive repair shops to optimize their payment processing and enhance their overall business operations. In this payments support specialist role, you will investigate and resolve customer issues related to our integrated payments offering. Our Payments Underwriting Specialist will be the primary gatekeeper of our payment ecosystem, evaluating the creditworthiness of diverse businesses across both card-present and digital environments. Our Sales Development Representatives will partner with our sales team to implement sales and pipeline-building strategies. This role plays an integral part in driving the growth of our customer base and revenue through generating qualified leads. The Sales Development Representative, Payments is responsible for driving adoption of Tekmetric Payments within our existing customer base. This role focuses exclusively on engaging current Tekmetric users who have not yet activated our integrated payments experience. As a Senior ABM Manager, you'll build and scale an ABM function to drive Tekmetric's brand awareness, engagement, and customer acquisition efforts through the orchestration and execution of a tiered ABM strategy across various channels. As a Senior Data Engineer on this team, you will play a critical role in the design, implementation, and maintenance of our data infrastructure and pipelines that support the business needs. The Senior Director of Product Management will be a thought leader who can drive strategy, innovation, and execution. We’re looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development You will be responsible for guiding the product strategy and roadmap, as well as managing the development, launch, and ongoing optimization of the product. The Senior Product Operations Manager will be the strategic and analytical operator to shape how product initiatives are brought to life and measured across Tekmetric. Collaborating closely with software developers, product managers, and other stakeholders, the Senior QA Analyst will strive to ensure the delivery of high-quality software products to our customers. Tekmetric is looking for a Senior Software Engineer to take part in the full development lifecycle, from ideation and brainstorming, to implementation and testing. You will build a strong relationship with Product and Design teams and ensure our vision and goals are aligned. Tekmetric is looking for a Senior II Backend Engineer to play a key role on our Digital Vehicle Inspections (DVI) team. This role sits at the intersection of backend systems, data, and emerging AI-enabled workflows. You’ll help evolve our DVI platform from a largely manual process into a more intelligent, assistive experience, leveraging capabilities such as AI-driven media analysis, guided inspection workflows, and automated findings generation. We're looking for someone to design and maintain scalable, secure cloud infrastructure that supports strong system performance and business growth. This role focuses on automation, monitoring, and ensuring high availability and disaster recovery. You'll collaborate closely with teams across engineering, product, and QA, while also providing mentorship and technical guidance to other team members. Our Web Developers play a crucial role in crafting and maintaining websites for our auto repair shop clients. Leveraging web development best practices and meticulous attention to detail, you'll construct high-quality sites optimized for performance, SEO, and accessibility. J-18808-Ljbffr
