LPNP (Virtual)

" Licensed Psychiatric Nurse Practitioner Wage: Between $89-$203 an hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It’s all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you You’re a fully licensed psychiatric nurse practitioner with your DEA or CDS number , ANCC board certification , a valid NPI number and malpractice insurance . You’re looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you’ll gain access to: Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. Predictable bi-weekly payments: Receive reliable payouts directly from Headway. Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes This is a 1099 independent contractor role. You’ll have full autonomy over your practice, including setting your hours and managing your caseload. At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We’ll take care of the rest.

LPNP (Virtual)

" Licensed Psychiatric Nurse Practitioner Wage: Between $89-$203 an hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It’s all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you You’re a fully licensed psychiatric nurse practitioner with your DEA or CDS number , ANCC board certification , a valid NPI number and malpractice insurance . You’re looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you’ll gain access to: Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. Predictable bi-weekly payments: Receive reliable payouts directly from Headway. Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes This is a 1099 independent contractor role. You’ll have full autonomy over your practice, including setting your hours and managing your caseload. At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We’ll take care of the rest.

RN - Labor and Delivery - Nights - Sign on Bonus offered

Hourly Pay Range: $36.00 - $55.80 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: $10,000 Sign on Bonus (must have a minimum of 2 years RN Labor & Delivery experience to be eligible) Position: RN - Labor and Delivery Location: Arlington Heights, IL Full Time, 36 hours/week Hours: 7pm - 7:30am, Every other weekend Required Travel: No What you will do: Provides patient assessment and collection of health data involving patient, family and other health care providers. Coordinates patient plan of care to assure interventions are consistent, safe, timely and appropriate. Communicates clearly and effectively with all customers, in person, on the phone and in writing. Individualizes patient and family teaching based on a thorough assessment to meet their specific learning needs. Participates in evaluating quality and effectiveness of nursing practice by participating in quality improvement initiatives. Maintains professional knowledge in current nursing practice standards, laws and regulations. What you will need: Successful completion of an Associate's degree or BSN from an accredited school of nursing Current licensure to practice nursing in the State of Illinois Current CPR certification from the American Heart Association Benefits: Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions) Premium pay for eligible employees Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Radiology Technologist Clinic-Orthopedics

Description Summary: Operates radiologic equipment to make clinical diagnostic images as directed by physicians. Performs routine diagnostic procedures and may be required to function as a Medical Assistant as needed. Behavior and communication skills must align with the organization's mission, values, and culture. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Performs a variety of diagnostic procedures, some of a more complex nature, utilizing state-of-the-art computerized imaging equipment in more than one (1) modality. Requires flexibility to work competently within assigned modalities as needed or assigned. Interacts appropriately with patients and all care providers by coordinating and prioritizing procedures during the workday to maintain a high level of patient care and continuity. Possesses the ability and willingness to rotate within departments and clinics for proper coverage as needed or assigned. Upon completion of procedures, program the computer to ensure completion of the exam and that all scan data is correctly stored in PACS. Ensures exam rooms are neat, clean, and adequately stocked before exams are performed and acts to ensure compliance with Infection Control standards. Coordinates and prioritizes procedures during the workday to maintain a high level of patient care and continuity. Ensures all charges are correctly coded and entered in the billing system. Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless necessary in the performance of assigned job duties. Ability to communicate effectively, both verbally and in writing. Excellent customer service skills required. Attends required meetings and participates in committees as requested. Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental, and infection control. Adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served. Ensures compliance with all policies, procedures, and standards as outlined by State and Federal agencies, the hospital, and other regulatory entities. Demonstrates adherence to the Core values of CHRISTUS Health Performs other duties as assigned. Job Requirements: Education/Skills Graduate of an accredited school of Radiology Technology or other accepted and approved equivalent required Experience 1 year of experience as a radiologic technologist preferred Basic computer experience required Licenses, Registrations, or Certifications Radiography (R) by ARRT is required State Licensure required Texas: MRT by TMB Louisiana: LRT (R) or (F) by LSRTBE New Mexico: RRT by MIRTP NMED Arkansas: RTL by Arkansas Department of Health BLS required Work Schedule: PRN Work Type: Per Diem As Needed

Surgical Pathology Lead - Banner Gateway

Primary City/State: Gilbert, Arizona Department Name: Surgical Pathology-Gateway Work Shift: Day Job Category: Lab Find your Voice, Passion, & Purpose We are proud to offer new base pay rates starting at $22.53 per hour! POSITION SUMMARY This position will coordinate the efforts of the site surgical pathology assistants and assist the AP Production Manager and AP Technical Specialists in assuring all tasks are performed appropriately. This position will be the liaison between the histology department at Papago and the hospital site surgical pathology department to assure all specimens are properly handled and triaged and that all proper documentation is completed. This position will be involved with QC/QA documentation. CORE FUNCTIONS 1. Performs all essential functions of the AP Surgical Pathology Assistant. Provides technical support for all Surgical Pathology Assistants. 2. Provides daily operational oversight and technical support for the required processing and clerical functions. Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies. Assists the AP Production Manager and AP Technical Specialists in the implementation of new policies and procedures, including QC/QA policies and continuous quality improvement programs in accordance with the Quality System. 3. Participates in AP financial monitoring and improvement. Supports and identifies potential for waste reduction and expense reduction programs. Maintains supply inventory and orders supplies as needed. 4. Assists in new employee orientation and training. Provides support to AP Production Manager in performing and documenting competency. Provides input for Functional Competency Assessments for employees in appropriate time frames. Schedules staff if directed by the supervisor. Assists with basic personnel oversight including participation in selection, training, developing and providing coaching under the direction of the AP Production Manager or the site supervisor. 5. Serves as a resource and communication liaison within the system. Interacts with co-workers with an emphasis on teamwork and focus on customer service. Demonstrates appropriate verbal and written skills. 6. Assists the AP Technical Specialists in the writing of Surgical Pathology procedure manuals. Assists the AP Technical Specialists during inspections. Maintains Iron Mountain storage of slides and documents. MINIMUM QUALIFICATIONS High school diploma or equivalent. One (1) year previous medical laboratory experience in specimen handling. Comprehensive understanding and knowledge of commonly used concepts, practices and procedures within the Pathology field. Evidence of increasing responsibility in personnel interaction and organizational skills. PREFERRED QUALIFICATIONS AA degree. Two (2) years' experience in a Surgical or Anatomic Pathology lab. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Ultrasound Technologist - San Marcos Clinics 1305 Wonder World PBC

Description Summary: The Ultrasound Technologist will perform a wide variety of routine and advanced imaging procedures, will provide support for other imaging technologists as needed, and help to facilitate smooth and efficient patient flow. The Ultrasound Technologist must be able to handle the movement, set-up, and operation of medical ultrasound equipment. The technologist will demonstrate flexibility by working other shifts and/or at other campuses as needed or required. The technologist must be able to troubleshoot basic maintenance, participate in QA, and resolve issues related to image processing and the image archiving system. Expectation to participate in ongoing education, safety, and technical advances within their scope of licensure. The technologist will adhere to, and maintain, the expected imaging competencies as outlined by management. Behavior and communication skills must align with the organization's mission, values, and culture. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Demonstrates adherence to the Core Values of CHRISTUS Health. Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability. Promotes staff growth, development, and employee engagement by collaborating with management, coworkers, and physicians to create an optimal work environment. Promotes exceptional physician satisfaction by providing meaningful assistance to radiologists and referring physicians. Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties. Appropriately adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served. Ensures compliance with all policies, procedures, and standards of care as deemed appropriate by State and Federal agencies, the hospital, and other regulatory entities. Performs examinations/procedures as needed to assist in patient throughput within the scope of the Manager’s license(s), certification(s), and/or documented competencies. Demonstrates flexibility by working other shifts and at other campuses as needed or required. Ensures completed exams are scanned and stored correctly in PACS. Ability to follow PACS downtime procedures as a PACS Superuser and escalate any problem(s) or issue(s) to the PACS administrator or Designee if needed. Troubleshoots and reports any equipment malfunctions to the Director/Manager and/or Biomedical personnel; does appropriate follow-up. Performs other duties as assigned. Job Requirements: Education/Skills Graduate of an accredited school of Ultrasound Technology or other accepted and approved equivalent required Experience 1 year of ultrasound scanning experience preferred Basic computer experience required Licenses, Registrations, or Certifications Requires one of the following within 1 year of hire:Sonography (S) by ARRT Abdomen (AB) RDMS by ARDMS Obstetrics & Gynecology (OB/GYN) RDMS by ARDMS Prefers one of the following, along with the required:Vascular Sonography (VS) by ARRT Breast Sonography (BS) by ARRT Breast (BR) RDMS by ARDMS Adult Echocardiography (AE) RDCS by ARDMS Registered Vascular Technologist (RVT) by ARDMS State Licensure is required if in New MexicoDMS by MIRTP NMED BLS required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: Varies Work Type: Full Time

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role High school diploma or equivalent 6 months or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI- Onsite

Technical Service Representative 2 - PAC

Powertrain Assistance Center (PAC) At Percepta, we bring first-class service across each market we support. As a Technical Representative II in Melbourne Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing • Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes. • Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes. • Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems. • Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products. • Review digital photographs and supporting documentation. • Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities. • Perform detailed claim analysis and adjudication per contract terms and contact handling processes. • Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details. • Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided. • Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) • Provide assistance to F/L dealerships submitting powertrain warranty registrations. Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC. What You Bring to the Role • High School Diploma or equivalent • Minimum 2-3 year of customer service experience • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred A Bit More About Your Role • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to read and understand workshop manual and electrical schematics • Ability to speak confidently about repair procedures • Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems • Communicate and articulate in a professional and effective manner both verbally and written • Ability to provide technical coaching and feedback to TSR I & II level agents • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking • Strong computer and typing skills - speed and accuracy of 40-60 WPM required • Intermediate computer skills required, i.e. Web Browsing, Email • Two years of customer service experience with an emphasis on chat required • Ability to maintain the highest level of confidentiality • Basic knowledge of Microsoft Outlook, Excel, and Word preferred • Ability to work in a team fostered environment • Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.