Clinical Team Lead / Nurse
Job Description Job Description We are seeking an organized, compassionate, team-oriented Clinical Team Lead to help lead and strengthen the clinical operations of our growing multidisciplinary medical practice. This role is ideal for an RN, a strong LPN, or an exceptionally capable Medical Assistant who is comfortable taking ownership, supporting colleagues, and ensuring patients move through their care plans effectively. This is not a narrow “stay in one lane” position. The right person enjoys leading by example, jumping in where needed, maintaining excellent clinical standards, and helping build a reliable, supportive, high-performing team. You will work closely with providers, clinical staff, administrative staff, and patients in an office-based setting focused on musculoskeletal care, pain care, rehabilitation, regenerative medicine, and related services. Position Summary The Clinical Team Lead oversees day-to-day clinical workflow and supports the delivery of safe, organized, efficient, patient-centered care. This person will supervise and coordinate the clinical team, ensure patient information and care-plan tracking are accurate and current, assist with procedures and laboratory-related work, and help create a culture of accountability, teamwork, and excellent service. The Clinical Team Lead will also learn to safely operate a C-arm fluoroscopy unit in accordance with practice protocols, training requirements, applicable licensing rules, radiation-safety procedures, and provider direction. Core Responsibilities Clinical Leadership and Team Oversight Lead the clinical team with a calm, positive, solutions-focused attitude. Help establish daily priorities, staffing assignments, room flow, and clinical coverage. Supervise clinical staff workflow, including medical assistants, nurses, procedure-room support staff, and other assigned team members. Model professionalism, teamwork, punctuality, respect, accountability, and a willingness to help wherever needed. Identify workflow gaps, bottlenecks, communication problems, and recurring operational issues; bring practical solutions to leadership. Participate in staff training, onboarding, competency development, coaching, and performance feedback. Reinforce adherence to office policies, clinical protocols, infection-control procedures, safety standards, documentation expectations, and patient-service standards. Help maintain a collaborative environment in which all team members support one another and patients feel cared for. Patient Coordination and Care Tracking Ensure patients are appropriately tracked through their recommended care plans, treatment series, follow-up visits, laboratory work, procedures, imaging, referrals, and other next steps. Help ensure that patient tasks, orders, recalls, messages, results, and follow-up needs are documented and completed promptly. Monitor clinical schedules and patient flow to reduce missed steps, delays, incomplete treatment plans, and avoidable patient confusion. Work with providers and front-office team members to identify patients who need follow-up, outreach, education, scheduling assistance, or additional support. Help patients understand what they need to do next, including preparation instructions, follow-up expectations, home-care recommendations, paperwork, laboratory steps, and appointment scheduling. Promote patient engagement and accountability in a respectful way—helping patients “help themselves” by making their next steps understandable, achievable, and well organized. Maintain accurate, timely, complete documentation in the electronic medical record and other practice tracking systems. Clinical and Procedure Support Prepare examination rooms, procedure rooms, supplies, equipment, and patient materials for daily clinical operations. Room patients, obtain and document vital signs, review medications and allergies, complete appropriate intake information, and communicate relevant concerns to providers. Assist physicians and advanced clinical staff during office-based procedures. Provide pre-procedure and post-procedure patient education, instructions, monitoring, and documentation as directed. Support proper procedure-room turnover, stocking, cleaning, sterilization coordination, supply readiness, and infection-control processes. Anticipate provider and patient needs during procedures while maintaining a calm, safe, organized environment. Assist with patient phone calls, portal messages, triage-related communication, refill workflows, results communication, and care coordination as delegated and permitted by role and licensure. Laboratory and Blood Draw Support Perform venipuncture and blood draws, as permitted by training, certification, licensure, and practice policy. Label, document, process, package, store, and prepare specimens for testing or shipment according to laboratory requirements and practice protocols. Assist with in-office laboratory workflows, including specimen handling, centrifugation, processing, inventory, quality-control procedures, and documentation as applicable. Maintain organized laboratory supplies, ensure proper stock levels, monitor expiration dates, and support compliance with applicable standards. Help ensure a clean, safe, orderly lab environment and proper handling of biohazardous materials. Experience with IV's a plus. Organization, Documentation, and Operational Excellence Take ownership of clinical checklists, supply management, room readiness, patient-tracking systems, and workflow documentation. Help maintain accurate inventories of clinical supplies, procedure supplies, medications, laboratory materials, and personal protective equipment. Track outstanding clinical items, including incomplete forms, lab needs, consent documentation, outside records, prior-authorizations or scheduling dependencies as assigned, and patient follow-up tasks. Develop and improve simple, repeatable systems that help the team stay organized and prevent important details from being missed. Participate in daily huddles, team meetings, workflow reviews, and quality-improvement efforts. Protect patient confidentiality and comply with HIPAA, OSHA, infection-control, safety, and practice policies at all times. Qualifications Required Current and unrestricted Indiana credentialing appropriate to the role: Registered Nurse preferred, or Licensed Practical Nurse with significant relevant experience, or Highly experienced Medical Assistant with strong clinical, procedural, laboratory, and leadership capabilities. Experience working in a medical office, outpatient clinic, ambulatory procedure environment, specialty practice, or similar clinical setting. Strong organizational skills, attention to detail, follow-through, and ability to manage multiple priorities. Demonstrated leadership ability, whether through formal supervisory experience or proven ability to guide teams and take ownership of clinical workflow. Comfortable working in a fast-paced office setting while remaining professional, calm, and patient-focused. Strong verbal and written communication skills. Ability to use electronic medical records, task-management systems, scheduling systems, and standard office technology effectively. Ability to perform or learn blood draws, specimen handling, procedure assistance, and office-based clinical workflows. Willingness and ability to complete C-arm training and follow all applicable safety and competency requirements. Preferred Prior experience leading, mentoring, training, or supervising clinical staff. Experience in pain management, orthopedics, sports medicine, physical medicine and rehabilitation, interventional procedures, regenerative medicine, neurology, or a related specialty. Experience assisting with sterile or office-based procedures. Venipuncture and laboratory-processing experience. Experience with IV's Familiarity with imaging workflows, fluoroscopy, C-arm use, radiation-safety practices, or procedural-suite operations. Experience with Athenahealth or another electronic medical record platform. Experience creating checklists, workflows, standard operating procedures, or patient-tracking systems. Spanish Speaking a plus Experience with Athena EMR Personal Qualities We Value The best fit for this role will be: A natural leader who earns trust through reliability, humility, and follow-through. Highly organized and proactive, not someone who waits to be told about every next step. Comfortable holding team members accountable while remaining respectful and supportive. Patient-centered, empathetic, and skilled at explaining practical next steps in a clear and encouraging way. A strong communicator who keeps providers, staff, and patients informed. Flexible and willing to pitch in—whether the need is in the procedure room, laboratory, patient phone queue, supply closet, front-office coordination, or clinical follow-up. Detail-oriented enough to prevent missed tasks, incomplete documentation, and care-plan gaps. Interested in improving systems rather than simply working around recurring problems. Able to balance efficiency with warmth, professionalism, and excellent patient service. Physical and Work Requirements Ability to work primarily in an outpatient medical-office environment. Ability to stand and walk for extended periods; move between exam rooms, procedure rooms, laboratory areas, and administrative spaces. Ability to assist with patient positioning and transfers as appropriate and within safe-lifting guidelines. Ability to handle clinical supplies, specimen containers, equipment, and protective gear. Ability to wear required personal protective equipment, including radiation-protection equipment when supporting fluoroscopy-guided procedures. Ability to maintain reliable attendance and flexibility to support patient and team needs during scheduled clinic hours. Why This Role Matters This person will be a central part of the patient experience and the clinical team’s success. The Clinical Team Lead helps ensure that care is not only clinically excellent, but also organized, coordinated, understandable, and carried through from the patient’s first visit to each important next step. If you are a capable nurse or experienced medical assistant who enjoys leadership, takes pride in keeping a team organized, and wants to make a meaningful difference in how patients experience care, we would like to meet you. \nCompany Description We are a physician-led regenerative and musculoskeletal medicine practice based in Indianapolis. We focus on helping patients reduce pain, improve function, and extend healthspan through evidence-informed treatments, including regenerative procedures, osteopathic care, and personalized health and longevity programs. Our team is committed to delivering a high-touch, educational, and outcomes-focused experience so patients feel heard, supported, and empowered at every visit. Company Description We are a physician-led regenerative and musculoskeletal medicine practice based in Indianapolis. We focus on helping patients reduce pain, improve function, and extend healthspan through evidence-informed treatments, including regenerative procedures, osteopathic care, and personalized health and longevity programs. Our team is committed to delivering a high-touch, educational, and outcomes-focused experience so patients feel heard, supported, and empowered at every visit.
